I quite enjoy the gym, lots of equipment and great space. The staff is quite friendly as well, just there is no great gym etiquette by all the members as most of the time, I have to take off the weigh... See more
Company replied
Location
Switch location52 Wandsworth High Street, SW18 4LD London, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Puregym is great, 24 hours, clean, great equipment and I can use other gyms when I travel. The only downside, it’s always busy. There have been occasions I’ve left half way through my workout because... See more
I left my towel on one of the equipments and the day after was gone. It is most likely that was stolen, however, I am still waiting to have a responses from the staff to know if they have gone through... See more
Company replied
As i mentioned earlier convenience and the facility. Only thing I would mention is that when unmanned no-one puts anything back where it should be . Its frustrating everything is just left lying aroun... See more
Company replied
Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - London Wandsworth
Written by the company
Membership Help
TrainSafe FAQs
Find a Gym
Download Free App
Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
52 Wandsworth High Street, SW18 4LD, London, United Kingdom
3.5
Average
101 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It was amazing but unfortunately the…
It was amazing but unfortunately the lift was NOT working
17 January 2026
Unprompted review
Reply from PureGym UK - London Wandsworth
Hi Jay. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club as staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all facilities in full working order as soon as is safely possible. If you have any concerns about this, please notify staff on site as soon as you can! We're happy to hear you enjoy using the gym overall and we hope to see you back soon! Thanks, PureGym
Got given a buddy pass given to me by…
Got given a buddy pass given to me by my girlfriend and they denied access to the gym great experience
12 October 2025
Reply from PureGym UK - London Wandsworth
Hi there - Thank you for taking the time to leave this review, we are sorry to see this is 1 star and hear of this access issue. I can see an induction is required for use of the DDA door which you have requested access to. Please contact our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They can remove this requirement if it was accidentally selected, or alternatively you can contact your gym management team via the email on the gym home page, so that this induction can be arranged. Thanks, PureGym
I’ve been there on 3 occassions
I’ve been there on 3 occassions, at the doors, at the gates, ringing for someone to talk to. Public coming in and out , no one a word , none to talk to me from the inside the gym. Keep imagining what it might be once I’ve booked! But I’m not alone: Heard someone at the door trying to take a booked class but couldn’t get in either; had to come back later, give explanations, justify themselves for not being able to do through those automated doors/gates. I found it quite dehumanised and no empathy which is quite negative if you consider you go to the gym not only for physical health but mental wellbeing too. Don’t see how it could happen. And the worst thing is I need to train and have a reduced schedule so I’ll need to find a gym near work for the week days. Don’t feel confident about it! Bad start!
29 August 2025
Unprompted review
Reply from PureGym UK - London Wandsworth
Hi Iiana - Thank you for taking the time to leave this review, we are sorry to hear that this has been your experience and see that this is 1 star. It would help us if you could get in touch directly with Gym Manager to provide more information regarding your concerns (such as date and time etc.) so that this be looked into further. Thanks, PureGym
Reply from PureGym UK - London Wandsworth
Hi, thanks for leaving us this review. We are sorry to see this is 1 star.
We are sorry to hear of the issues you were experiencing. We do hope this has now been resolved. If you still require help, we would advise contacting Member Services who will be happy to advise and assist further.
Thanks, PureGym
Wandsworth PureGym
Friendly helpful staff, plenty of equipment and space to work out.
21 March 2025
Unprompted review
Reply from PureGym UK - London Wandsworth
Hi Martin! Thanks for taking the time to leave this 5 star review, we always appreciate and take on board member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We do our very best to provide a wide range of kit so that members have a variety of ways to workout. We are really happy to hear you enjoy using the gym! Thanks, PureGym
easy as pie...
4 February 2025
Reply from PureGym UK - London Wandsworth
Hi Andy! Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was straightforward.
Hope you enjoy your membership with us! Thanks, PureGym
Great staff
Today I went to my first day and I met Lilian, one of the personal trainers of the staff, she was great and did a tour with me explaining everything about the gym, including how to execute some exercises. She was very attention and I felt welcomed and confident to come back.
2 February 2025
Reply from PureGym UK - London Wandsworth
Hi Camila! Thanks for taking the time to leave this 5 star review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and chat to our members when given the opportunity to do so; it is great to hear about your first day and tour with our PT Lilian.
Hope you enjoy your time with us! Thanks, PureGym
nice gym
It’s a really nice gym. Love the equipments and everything. The only thing was a bit bad is when I went on Sunday, I had to walk a lot for getting blue roll and sanitizer spray between exercises.😅
7 January 2025
Reply from PureGym UK - London Wandsworth
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. I'm sure the extra walk for the rolls helped burn a few extra calories in your workout but we can certainly look into providing more cleaning stations around the gym. We are really happy to hear you enjoy using the gym! Thanks, PureGym.
Trying to sign up to another location…
Trying to sign up to another location than my standard location for a single day pass is a shockingly awful experience riddled with bugs. And when it went wrong there was no way to get any support from anyone
15 January 2025
Reply from PureGym UK - London Wandsworth
Hi Simon - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.
If you could get in touch with us directly with the Member Services Team (by email or via social media) to provide more information such as the new gym you'd like to go to and which date, we can help you get your membership updated. Thanks, PureGym.
Not bad but not good
overall okay, however recently ( last few months ) the gym that I’m constantly going it’s having technical issues , ( toilets were out of service, now is half of the gym floor out of service) . I’m honestly thinking to change the gym as it’s packed and even more now that is out of service a good part of the gym. We need to consider as there’s few gyms around cheaper.
29 December 2024
Reply from PureGym UK - London Wandsworth
Hi there! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We do apologise for any inconvenience caused during this time.
If any disturbances in club all members will receive extra access on top of their existing membership in the meantime.
Updates will be sent across via email or you can also chat with staff on site who can give a timescale on when any essential work will be completed.
In the meantime, I really do hope this does not put you off from attending the gym. Thanks, PureGym
Great personal trainer
Great personal trainer
I have been working out with Godfrey for a year now. He is very professional and gives great advice. He also supported me through the first two trimesters of my pregnancy. Would highly recommend him.
12 January 2025
Unprompted review
Reply from PureGym UK - London Wandsworth
Hi Jayne - Thank you for taking the time to leave this review! We’re delighted to hear that you’re having such a great experience in our gym.
Helping our members achieve their goals and feel their best is what drives us every day, and your kind words mean the world to us. Keep up the amazing work—we’re excited to continue supporting you on your fitness journey! Thanks, PureGym.
cool water in the shower
cool water in the shower, cool in the women's locker room, dirty carpet in the halls.
Wandsworth town branch
14 December 2024
Reply from PureGym UK - London Wandsworth
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym.
I like the atmosphere here when I work…
I like the atmosphere here when I work out, the team are always helpful. Especially my PT Godfrey who gave me guidance and training patiently in the past 2 years.
3 January 2025
Unprompted review
Reply from PureGym UK - London Wandsworth
Hi Li - Thank you so much for your feedback! We're glad to hear you enjoyed the friendly staff and great atmosphere. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.
Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.
Heating is never be ON at the workout…
Heating is never be ON at the workout area.. feel so cold at Puregym Wandsworth
14 December 2024
Reply from PureGym UK - London Wandsworth
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We are reviewing feedback and will ensure this is addressed in club.
Temperatures and air conditioning in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers. Thanks, PureGym.
Wandsworth PureGym
Using the wandsworth PureGym. It has all machines you need and classes. Personal trainer available on request and has a great atmosphere. Very happy so far.
23 September 2024
Unprompted review
Reply from PureGym UK - London Wandsworth
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Our team do our very best to provide a wide range of equipment/kit so that members have a variety of ways to workout. And if you ever need a PT, we're here for you to give you an incredible transformational experience in your workouts. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Incredible session with Godfrey
Incredible session with Godfrey. I had a session with him and he gave me a lot of knowledge that would definitely be needed in the future. Hes also very good with helping you overcome your problems and is very supportive, Would definitely reccomend💪
16 August 2024
Unprompted review
Reply from PureGym UK - London Wandsworth
Hi there, it's important to us to provide our members with a great space to work out, in a friendly environment and we're so pleased to hear you are enjoying your sessions with Godfrey! 💪
Thanks, PureGym
Reply from PureGym UK - London Wandsworth
Hey Benjamin - That's awesome to hear and thanks for the 5* feedback!
Thanks, PureGym
I just received the notification of the…
I just received the notification of the charge in my credit card but not the PIN number to access
7 August 2024
Reply from PureGym UK - London Wandsworth
Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
Any issues recovering your PureGym Pin please reach out to Member Services on email or socials for further assistance. Thanks, PureGym
Reply from PureGym UK - London Wandsworth
Hi Dave! Thank you for taking the time to leave this 5 star review. It is great to hear the re-joining process was straightforward.
We look forward to welcoming you back soon! Thanks, PureGym
Everyone have been really Welcoming.
Everyone have been really Welcoming.
The Manager Marcia is Fabulous!!
She guided me really well though the process and gave me really clear explanation and support along the way.
I am more than happy and excited to join the Team.
Big thank you!
3 May 2024
Reply from PureGym UK - London Wandsworth
Hi Lily - It's great to hear you're enjoying PureGym, and thank you for the 5* review!
We're so glad Marcia could help!😊
Thanks, PureGym
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.