Has improved 👏 👌 and I keep coming back for the 30%off first 3 months 😊 and no joining fee deal on my email thanks
Location
Switch location492-498 High Road, HA9 7BH London, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
An absolutely terrible gym. Smells very badly. The equipment is never maintained. The layout lacks strategy as there are way too many (broken) cardio machines. On the other hand there is minimal to no... See more
Company replied
I absolutely love Yvonne’s classes! She’s very professional and knowledgeable. Since starting her classes, I’ve noticed a real difference in my strength, energy levels, body tone, and fat loss. I tota... See more
Company replied
I have been doing the legs, bums and tums class with Instructor Salam. This experience has been great….I feel every burn and have been seeing the results. She can be a bit intense and pushes you to yo... See more
Company replied
Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - London Wembley
Written by the company
Membership Help
TrainSafe FAQs
Find a Gym
Download Free App
Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
492-498 High Road, HA9 7BH, London, United Kingdom
3.7
Average
102 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Has improved 👏 👌 and I keep coming…
Has improved 👏 👌 and I keep coming back for the 30%off first 3 months 😊 and no joining fee deal on my email thanks
31 March 2025
Lively and brilliant 😃❤️❤️
It’s always a pleasure to be a member of London Wembley Pure gym and to attend the gym generically to use the range of amazing gym equipments as being part of the fun and energetic gym classes with our lively and nice fitness instructors 😃❤️❤️ plus another highlight of being in the gym atmosphere is the happiness and brightness it brings at all times 🙌🙌❤️❤️
21 January 2026
Unprompted review
Reply from PureGym UK - London Wembley
Hi Geeta. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of classes and equipment, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer shorter (but effective) workouts. Our app also has lots of features so that members can get the most out of their membership! We hope you continue to enjoy using the gym overall! Thanks, PureGym
Reply from PureGym UK - London Wembley
Hi Corina - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear of this experience and see your positive comment for a member of the team! Thanks, PureGym
An absolutely terrible gym
An absolutely terrible gym. Smells very badly. The equipment is never maintained. The layout lacks strategy as there are way too many (broken) cardio machines. On the other hand there is minimal to none other equipment that you would desire in a commercial gym of this size. The staff are depressing— they do not smile or engage and are too quickly replaced.
29 September 2025
Unprompted review
Reply from PureGym UK - London Wembley
Hi there - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym
Reply from PureGym UK - London Wembley
Hi there - Thank you for taking the time to leave a rating, but I'm sorry to see it's 1 star. We strive to provide the best service possible, and your feedback is important to us. I'm sorry that you have not received a response previously. It may be that an email you sent received an auto-response and this needed to be replied to before it was put through to an advisor. You can also get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. Our team is here to assist you and ensure your concerns are addressed. Thanks, PureGym
Reply from PureGym UK - London Wembley
Hi there - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to see your positive comment! Thanks, PureGym
Reply from PureGym UK - London Wembley
Hi Dennis. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you found the joining up process easy and enjoy using the gym overall!
Thanks, PureGym
Brilliant GLC class with Yvonne!!
I absolutely love Yvonne’s classes! She’s very professional and knowledgeable. Since starting her classes, I’ve noticed a real difference in my strength, energy levels, body tone, and fat loss. I totally recommend her :-)
16 February 2025
Unprompted review
Reply from PureGym UK - London Wembley
Hi Tina - Thank you for taking the time to leave this review! We’re delighted to hear that you’re having such a transformational experience in our gym.
Helping our members achieve their goals and feel their best is what drives us every day, and your kind words mean the world to us. Keep up the amazing work—we’re excited to continue supporting you on your fitness journey! Thanks, PureGym.
Absolutely the best gym
I enjoy myself every time I go to the gym as It’s a place to make friends, have fun and it’s an all round relaxing environment. Another advantage of attending the gym is I enjoy all the fitness classes available in this gym as well as using the varied exercise equipment of which is available to use by all the members of the gym 24/7 of which is fabulous 😊😊, without this gym is my life I will be totally lost and super bored I am so happy to be part of London Wembley pure gym ❤️❤️
9 December 2024
Reply from PureGym UK - London Wembley
Hi Geeta. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
The place is dirty
The place is dirty , no staff on night time and the equipment is very old most off the gym around they have new and modern equipment!
14 December 2024
Reply from PureGym UK - London Wembley
Hi Vagner - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
The guy I met was so helpful in helping…
The guy I met was so helpful in helping me get registered on the website.
5 December 2024
Reply from PureGym UK - London Wembley
Hi Abisola - Thank you so much for sharing your feedback, we always value and take into consideration what our members have to say.
We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym.
Really enjoy the classes
3 December 2024
Unprompted review
Reply from PureGym UK - London Wembley
Hi Michelle - Thank you for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Our team do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer short effective workouts. We are really happy to hear you enjoy using the gym! Thanks, PureGym.
Puregym have suspended my account for…
Puregym have suspended my account for no reason but are still taking my money.
I can not book any classes and I'm pissed off
I will be cancelling my membership and going elsewhere
Puregym i want a refund
5 October 2024
Unprompted review
Reply from PureGym UK - London Wembley
Hi Leejay - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback.
If you could get in touch with us directly with the Member Services Team (by email or via social media) to provide more information, we can help with your membership. Thanks, PureGym
Reply from PureGym UK - London Wembley
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Our team do our very best to provide a wide range of equipment/kit so that members have a variety of ways to workout. We are really happy to hear you enjoy using the gym! Thanks, PureGym
They didn't refund me within 24 hours…
They didn't refund me within 24 hours after cancelling.
31 July 2024
Reply from PureGym UK - London Wembley
Hi Zaine, we're sorry to see this 1 star review!
As we require more info to help, please drop our Member Services team a message on (member.services@puregym.com) with your accurate email address, mobile number and DOB - So they can find your account and get your refund actioned within the first 14 days of your membership. This is done through them and not automatically upon cancellation online.
We look forward to getting this sorted for you!
Thanks, PureGym.
No guidance in the gym I had taken the…
No guidance in the gym I had taken the 28 pound one supposed to get excess to hydration and stuffs like that and no ones their to guide as per your gyms policies
18 July 2024
Reply from PureGym UK - London Wembley
Hi Bipi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
As soon as signed up you can access the gym straight away!
Any questions prior you can ask a member of staff during staffed hours when in club, or can book onto a Get Started class via Bookings within the App.
This session will give you the opportunity to see the facilities, and ask any questions needed! Thanks, PureGym
Would not recommend
The gym smelt awful as soon as I walked in. The staff were not friendly and approachable especially as it was my first time, I did not feel able to ask where I could do my own workout. The atmosphere was so dark and gloomy. I would not go back there.
14 July 2024
Reply from PureGym UK - London Wembley
Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We are very sorry to hear about this experience in club.
It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time or names etc.) so this can be properly investigated. Thanks, PureGym
Gym cleanliness
Hi enjoyed my first group class, although changing rooms were not clean. Litter on floor and toilets not clean and no soap in men's changing room
13 July 2024
Reply from PureGym UK - London Wembley
Hi Darren! Thanks for taking the time to leave this review!
We do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer shorter (but effective) workouts.
We would like to apologise for any inconvenience caused on your visit.
We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym
Visited your Wembley gym and it was my…
Visited your Wembley gym and it was my `1st time in this gym. Their was plenty of good equipment but the customers refuse to put gym equipment back and remove plates. But the worst thing would certainly be the cleanliness/ hygiene of the equipment. There was sweat dripping off the kit and there was no wipes/ paper towel available.
9 July 2024
Reply from PureGym UK - London Wembley
Hi Kevin. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
It is in the gym rules that members should return their own weights or risk suspension, but at peak times especially it can be hard to police this.
However, staff on site do everything they can while we also have CCTV monitoring the free weights and are looking for new ways to combat this.
We would like to assure you that we are reviewing feedback and will ensure this is addressed in club to ensure a safe environment for staff and members. Thanks, PureGym
Yvonne is a great trainer and is so…
Yvonne is a great trainer and is so understanding and encourages us to do our best... I look forward to her classes weekly
9 June 2024
Unprompted review
Reply from PureGym UK - London Wembley
Hi Lisa - It's great to hear you're enjoying PureGym and the classes ran by Yvonne!
Thank you for the 5* review and we look forward to seeing you back in the gym soon!
Thanks, PureGym
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.