I have been a member since they opened the gym! The management has improved the gym by adding new equipment and keeping the place tidy and clean! The only cons is about people that do not wash their c... See more
Company replied
Location
Switch location100 Whitechapel Road, E1 1JG London, GB
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Started to go Wednesdays as it’s not overly busy ! New staff but still helpful and friendly . Like a few bench’s to rest during sets. Stop people resting on and tying up machines . Never had a probl... See more
Company replied
Good prices, friendly and helpful staff. Selection of classes, but a bit annoying that some classes are just 30 mins. The timetable changes quite a lot though, so it's difficult to build a routine.
Male showers not working again. Probably 5th time in the last 6 months and this time it's been going on for over a week. I e-mailed members service, their suggestion is they can cancel my membership i... See more
Company replied
Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - London Whitechapel
Written by the company
Membership Help
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
100 Whitechapel Road, E1 1JG, London, United Kingdom
3.2
Average
49 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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Couldn’t pay for plan by not UK credit…
Couldn’t pay for plan by not UK credit card
So I had to ask someone to pay and it took so many time and issues
24 September 2025
Reply from PureGym UK - London Whitechapel
Hi there - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
As a UK-based company, we only accept UK current accounts for Direct Debit payments. If you have any further questions or concerns, feel free to reach out directly to our Member Services team, and they will be happy to help. We hope that you enjoy your new membership! Thanks, PureGym
Really easy to use
Really easy to use, access code worked and the gym itself was week equipped and clean
10 May 2025
Reply from PureGym UK - London Whitechapel
Hi Rachel - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear this has been your experience! Thanks, PureGym
Reply from PureGym UK - London Whitechapel
Hi Tamer – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.
Overall I like puregym facilities
Overall I like puregym facilities, but not Whitechapel. It's probably worst I ever trained in. Needs a proper cleaning, renovation, hygiene and new equipment.
29 December 2024
Reply from PureGym UK - London Whitechapel
Hi there. Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We are always looking to make improvements to give our members the best experience they can get! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Great Gym
The gym itself was great, but I got charged for a day pass despite having a code that said it should be free, and the total on the screen saying £0.
10 October 2024
Reply from PureGym UK - London Whitechapel
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback.
If you could get in touch with us directly with the Member Services Team (by email or via social media) to provide more information, we can look into this for you. Thanks, PureGym
It was great!
It was great, all facilities were clean and personal trainer Sam answered my questions and was super helpful.
22 June 2024
Reply from PureGym UK - London Whitechapel
Hi there - It's great to hear you're enjoying PureGym, and thank you for the 5* review!
Thanks, PureGym
Decent range of equipment but gets busy
Decent range of equipment, however some of it is beginning to look a bit tired. Availability of equipment was good when I arrived at 10:30 but by 11:30 it was getting quite busy, particularly the free weights area. I was disappointed to see that the Matrix elliptical machines appear to be older models that you cannot adjust the range of movement and they have limited programs.
1 May 2024
Unprompted review
Genocide supporters
Cancelling my membership. Very irresponsible and tone deaf of the CEO to express anti Palestinian sentiments whilst a genocide is in full force against them. The CEO needs to be sacked. If the CEO is sacked and the company apologises then I may reconsider joining.
11 April 2024
Reply from PureGym UK - London Whitechapel
Hi Abul! Thank you for taking the time to leave this review!
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We know that everyone likes to workout at different times whether that be due to work commitments or due to personal preference; being open 24/7 means we can provide for everyone, anytime, anywhere!
We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Welcoming and friendly staff
Both manager and deputy we're really welcoming and friendly.
14 January 2024
Reply from PureGym UK - London Whitechapel
Hi Becky. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Honestly it has a lot of potential but…
Honestly it has a lot of potential but a few things are lacking
1. The smell - AC is not working and has been 'looked at' for some time, never improves.
2. The damp - I'm pretty sure the downstairs has damp which clings onto your clothes.
3. The clientele - During busy hours, there is too many little kids laughing and standing around the bench instead of working out.
Otherwise, it has a decent set of equipment and space.
15 January 2024
Reply from PureGym UK - London Whitechapel
Hi Kay. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Thanks, PureGym
Temperature, public health and material disorder
On Sunday the temperature is unbelievable hot, actually it could be even risky when working out.
On the other hand, no member or gymgoer uses a gym towel to lay on benches, seats or chair backs and this is a public health issue: people's sweat and humidity is the perfect envinronment for germs and bacteria to grow. And I will not comment on how it feels to sit down or lay on somebody's sweat or the smell you get. This measure must be compulsory without hesitation. It is compulsory in all European countries and gyms. It is a question of public health and gym etiquette. And no excuses please saying the gym managers in the room keep everything clean because they do not and cleaning is not their duty. I was shocked.
Finally it is publicly well known the continuous material disorder which makes users waste time. Gym etiquette again.
2 February 2024
Reply from PureGym UK - London Whitechapel
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Thanks, PureGym
very sad for exercise
Very sad that I bought a plus membership but can not bring friends to exercise
17 January 2024
Reply from PureGym UK - London Whitechapel
Hi, thanks for leaving us this review. We are sorry to see this is 1 star.
We are sorry to hear this. We do now hope this has been resolved. If you require further help, we advise speaking to Member Services who will be happy to advise and assist you further.
Thanks, PureGym
Classes cancelled
This review is about classes only as it to attend them that I joined the gym. The classes are often cancelled last minute, if at all. It happened regularly that I just showed up and the class was cancelled even though it was booked. The quality of the classes, when they happen, is good, but this management issue made me leave this gym and the group after only a few months. Regarding the reply, this should be investigated internally and not me to chase. I emailed when I first had the issue and was told I had to go and see the manager at the gym. No contact given and I have never found him.
15 December 2023
Unprompted review
Reply from PureGym UK - London Whitechapel
Hi Sophie. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time or names etc.) so this can be investigated.
Thanks, PureGym.
Really friendly staffs
Really friendly staffs, well managed equipment and lots of variety of exercises and workout to choose from.
18 February 2023
Reply from PureGym UK - London Whitechapel
Hi Abu. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Showers can’t be used after 11pm.
Showers can’t be used after 11pm.
Adverts all say 24/7 access so assuming to showers and changing rooms as well.
But no, even after speaking with customer service the issue wasn’t resolved.
15 October 2023
Reply from PureGym UK - London Whitechapel
Hi, thank you for leaving us this review. We are sorry to see this is 1 star.
The changing rooms can be used in majority of our gyms by entering your pin onto the keypad. For further information, please email Member Services who will be happy to assist and advise you further.
Thanks, PureGym
Things have improved vastly at the gym
Things have improved vastly at the gym. Staff are engaging and friendly. Staff turnover is less and team seems stable. Giampaulo has done an excellent job managing.
5 July 2023
Reply from PureGym UK - London Whitechapel
Hi Saladin. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Great
I have been going to the Whitechapel gym for a while now. Staff is always very friendly and helpful, the equipment is good and the gym is always clean.
Nice chilled atmosphere, people are always respectful and friendly.
4 July 2023
Reply from PureGym UK - London Whitechapel
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Amazing staff very experienced
27 June 2023
Unprompted review
Reply from PureGym UK - London Whitechapel
Hi Matteo. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Great gym friendly and approachable…
Great gym friendly and approachable staff, they have a great range of classes an exercise equipment even during peak times.
Nice an clean gym an friendly atmosphere.
20 March 2023
Unprompted review
Reply from PureGym UK - London Whitechapel
Hi Bo. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
All showers out of order
13 days and counting and all showers are still out of order. Manager is hard to contact. And when the showers are working, you cannot use it between 12am - 5am which is the time I would like to go.
17 March 2023
Reply from PureGym UK - London Whitechapel
Hi Sheikh, thanks for leaving us review. We are sorry to see this is 1 star.
We apologise for any inconvenience caused by this. If you contact Member Serices they will provide you with the managers direct email address so you can discuss this further.
It is within the gym rules that the changing rooms inside the gyms will be closed between 12am-3am(or 5am) for health and safety.
Thanks, PureGym
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