Quick and easy sign up, everything on the app. Induction available the next morning. Taz was super helpful and friendly. He listened and offered pointers to help me achieve my goals I know he is ava... See more
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Location
Switch locationUnit 2, SL6 1AY Maidenhead, GB
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I've never considered going to the gym before as I prefer team sports but needed something to build strength and with the great value monthly fee I had nothing to lose. Really enjoying it so far, nice... See more
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Experience!? What experience!? I was trying to buy a day pass in the Maidenhead gym and I didn’t get any help from staff member! Firstly I had guest link that didn’t work and when I tried to buy a day... See more
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I do intense cardio sometimes at the pure gym Maidenhead, I requested the water pressure be increased but I was hesistant I didn’t think he would care and I don’t like to be a nuisance. I’m a pro athl... See more
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Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - Maidenhead
Written by the company
Membership Help
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Unit 2, SL6 1AY, Maidenhead, United Kingdom
3.5
Average
153 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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Management terrible
The facilities of the gym are ok, but they seem to not have any consideration of the customer. They choose to do deep cleaning of the locker rooms at 8:30 which is the time where people are rushing to get dressed and get out, no consideration that a girl cleaning male locker rooms at this time might not be ideal; last week they decided to move the equipment down the stairs- again at 8:45?! People queueing at the stairs to get out of the gym- in a 24 gym surely there is a better time to do this.
This morning again 8:45 one pod out of order, the second pod was 'SLOW' the manager woman as usual sat on her bottom, just shaking her head, no assistance offered. She could have got up and let people in or out through the disabled door but that would require getting up.
The management is at fault here, but if you spend all day sitting there doing nothing what do you expect?
23 October 2023
Unprompted review
Reply from PureGym UK - Maidenhead
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Thanks, PureGym
Over crowded means waiting for use of…
Over crowded means waiting for use of equipment a lot of time wasted.
Showers always dirty and no cold water option.
15 October 2023
Reply from PureGym UK - Maidenhead
Hi there, thank you for taking the time to leave this review, we are sorry to see it is two stars.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with.
Our gyms are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. To make the most of the space, where possible, we are always looking to expand and improve our facilities. Members can use the members area via the PureGym app or website, to see how many people are in the gym.
We have recently made slight changes to the shower temperature, looking to both to control our energy usage, and with a look to reduce our carbon footprint. Our showers are now set at a temperature of 33oC and have a flow rate of 5 litres per minute. These parameters are regularly monitored and we also have regular checks carried out on boilers and associated equipment to ensure the units are operating as they should be across all of our gyms.
On occasion, we can get faults on our water system which is normal. When this happens, there is a process in place to ensure we arrange for our contractors to attend, investigate and resolve the faults and return the systems back to full working order within a timely manner.
Thanks, PureGym
Reply from PureGym UK - Maidenhead
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Spacious area with lots of equipment…
Spacious area with lots of equipment and Flexibility of timings as it is open 24*7
15 October 2023
Reply from PureGym UK - Maidenhead
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Without they inform me they suspend my…
Without they inform me they suspend my booking for classes
14 October 2023
Reply from PureGym UK - Maidenhead
Hi, thanks for leaving us this review. We are sorry to see this is 2 stars.
Please contact Member Services via email or social media. They can take a look at your account, advise and assist you further regarding this.
Thanks, PureGym
Nice Gym Environment
Nice gym environment and clean female rooms..and 24/7 is a plus..Gym classes are very helpful..Given 4 stars as wipes or tissues should be there in near machines as sweat is there on machines..
5 June 2023
Reply from PureGym UK - Maidenhead
Hi Manvi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK - Maidenhead
Hi Claire. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Been coming here since January and I…
Been coming here since January and I don’t have much to complain about. I’ve heard this location is better than most in terms of equipment, unfortunately it seems word has spread so the gym has become more popular but that’s not in anyone’s control, and there are still quiet days. In the past few weeks I am sad to say that the general & cleaning staff haven’t been as great. I never see cleaning staff no matter the time of day or week I am there, and there are no facilities to clean the equipment yourself so when a situation arises like today where a member used an apparatus and left it completely covered in sweat, it isn’t useable of course this comes with a host of problems. A week ago I spilled my water and tried to clean it with some tissue to no avail, so I told the only member of staff on duty and he just said “oh I don’t know what to do, if you can find a cleaner that would be great I’m not sure where there is one”. Anyone that knows this gym knows it’s not big enough to lose another staff member in, and as the one supervising the gym I thought surely they would know if a cleaner is in at the time or not? I saw him wandering around for about an hour and considering I spilt the water within the first minute of getting in, it was only when I had finished my workout, got changed and was heading out the door that I was asked by said staff member if that was the water I had told him about, to which he then said he will put a sign out or something…I’m not sure why it took him over an hour to do this as I could’ve told this man how to handle the situation from start to finish.
Overall I have a level of concern for the hygiene/cleanliness and safety of the gym at the moment as no one seems to be proactive enough in supervising the gym and ensuring the days run smoothly on their shifts.
7 September 2023
Unprompted review
Reply from PureGym UK - Maidenhead
Hi Marysia. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with.
Thanks, PureGym
Management are terrible
One door from 3 working. 100 people trying to leave and 100 people trying to get into the gym. My friend who is a paying member tailgate me. I don't have eyes in the back of my head. This stupid manager bans me but not my friend. No call, text or email. Not even the courtesy of any contact just "you are banned".
Nothing in the terms and conditions.
Ban me if I've broken the rules but ban both of us not just me.
Rubbish customer care and services
13 July 2023
Unprompted review
Reply from PureGym UK - Maidenhead
Hi John, thanks for leaving us this review. We are sorry to see this is 1 star.
We would advise reaching out to Member Services via email or social media providing more information so they can take a further look into this for you. We can only apologise for any inconvenience caused.
Thanks, PureGym
Reply from PureGym UK - Maidenhead
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym.
Thanks, PureGym
Good classes
5 July 2023
Reply from PureGym UK - Maidenhead
Hi Jon. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy the classes and using the gym overall!
Thanks, PureGym
Perfect gym for starters
Perfect gym for starters. Have good equipments and the environment is very great. Highly recommend
3 January 2023
Unprompted review
Reply from PureGym UK - Maidenhead
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Nice place
Nice place, good equipment, open 24/7 with free parking, clean, nice overall team.
Aircon is poor (or too low), it is quite warm so you swear a lot !
This was mentioned to the Gym manager a few times by others and myself, yet no improvement.
3 July 2023
Unprompted review
Reply from PureGym UK - Maidenhead
Hi Leeor. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. Your feedback regarding the AirCon will be passed onto the club for review.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Easy to find
Easy to find, free parking for 2 hours. Clean inside, even though there’s now cleaning stations I took my own sweat towel. I saw staff cleaning the machines which was great. Classes are epic too
22 June 2023
Unprompted review
Reply from PureGym UK - Maidenhead
Hi Peter. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Impressive
App is easy to use and set-up. Equipment is very good and gym large so that you do not feel shut in. Really reasonable membership cost and flexible without any hard sells.
17 June 2023
Unprompted review
Reply from PureGym UK - Maidenhead
Hi Amanda. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Gym wasn’t to busy
The machines where mostly available and it wasn’t to busy but one downfall was no air conditioning so made it a hot workout
18 June 2023
Unprompted review
Reply from PureGym UK - Maidenhead
Hi Thomas. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Gym is good with plenty of machines
Gym is good with plenty of machines, however there needs to be more cleaning supplies to clean seats/benches/bars.
4 June 2023
Reply from PureGym UK - Maidenhead
Hi Zaakir. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. If you have any concerns we would advise raising these with the Gym Manager.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
I Wasn’t happy that more then once the…
I Wasn’t happy that more then once the light cut off and we had to leave the gym.
4 June 2023
Reply from PureGym UK - Maidenhead
Hi Giuseppe, thanks for leaving us this review. We appreciate and value our member feedback.
We are really sorry to hear this. We are equally as disappointed when we have to close our gyms however we feel this is the safest thing for all members and staff. The team work hard behind the scenes to re-open the gym's as soon as is safely possible. We can only apologise for any inconvenience caused.
Thanks, PureGym
The facilities are good but there is…
The facilities are good but there is zero to none air con or air circulation, so if you’re on the treadmill you’re roasting by the time you’re even halfway through your workout…
12 May 2023
Reply from PureGym UK - Maidenhead
Hi Colin. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Temperatures/air con in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers.
Thanks, PureGym
Maidenhead pure gym is great during the day
Maidenhead pure gym is great during the daytime. I used to train in Puregym Hammersmith and Bayswater and they were so packed 24/7 it was a nightmare - with dumbbells absolutely everywhere, war zone - but the Maidenhead one has plenty of space, about 60 people during daytime. Loads of racks and tonnes of freeweights.
The machines are the usual cheap Puregym stuff but what do you expect for the price of an apple?
A bit of waiting for equipment, but i
24 May 2023
Unprompted review
Reply from PureGym UK - Maidenhead
Hi Kishore. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
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