I had several sessions with Dan while I was living in the Northwest, and he provided great support and guidance during my leg day training. Each week, he focused on different machines to help me buil... See more
Company replied
Location
Switch locationUnit C, Cheetham Hill Retail Park, Cheetham Hill Road, M8 8BB Manchester, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The equipment at my home gym has not been repaired, recalibrated or tensioned correctly. Three cable machines that are the same brand but different weights because the cables have not been serviced, o... See more
Company replied
Every thing is good especially cleaning man he is lovely guy and he works hard always but I've two point First I don't know what's the advantage of low sonde music in gym almost you can't heard no... See more
Company replied
The gym is perfect and always very clean — really appreciate the maintenance. The only issue is that there’s only one Smith machine, which often leads to wait times, especially during peak hours. It w... See more
Company replied
Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - Manchester Cheetham Hill
Written by the company
Membership Help
TrainSafe FAQs
Find a Gym
Download Free App
Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Unit C, Cheetham Hill Retail Park, Cheetham Hill Road, M8 8BB, Manchester, United Kingdom
4.2
Great
72 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful environment spacious
Such a great environment high quality equipment easy access and professional staff.
13 March 2026
Unprompted review
CARA
Cara is a great personal trainer who actually listens to your goals and builds training around them. She’s super professional, easy to reach, and keeps you motivated the whole way. Makes the process enjoyable and effective — highly recommend! 💪✨
27 February 2026
Unprompted review
Never have I ever thought I would ever…
Never have I ever thought I would ever love the gym as much as I do now!
I have been to a few gyms over the past few years although before I was very inconsistent but the whole vibe of the other gyms just felt so off whereas here I feel so much fore at ease. Majority of the members are respectful and nice to one other and the PTs are too! I believe that for many the gym environment can be very scary especially as a beginner with no experience whatsoever and for someone like me that is so self conscious and at times shy. Being in this environment had me popping out of my own bubble and my PT, Tita is actually the one that has and still is helping me massively in every aspect of this new lifestyle I am in. She first approached me while I was doing an exercise with a weight that was way too light for me and we instantly clicked! We then had our consultation and now I have been working with her for 2 months going into 3. She has the best personality and will make sure to get you to sweat and get those objectives you always dreamed of. What I like most is how humble she is and how she will always know that you are capable of great things and will make sure it sticks with you. When you are around people that might be more experienced than you or have been working out for longer it’s so easy to underestimate yourself but she always makes sure to pick you back up. Her knowledge is absolutely unmatched and always makes sure to answer all my questions whether it is while we have a session or even outside of my sessions.
I am so glad I get to work with towards my goals and I also love the gym environment we are in. Great energy and equipments.
18 February 2026
Unprompted review
Daniel is a top personal trainer helped…
Daniel is a top personal trainer helped me a lot would definitely rate him 10 stars if I could help me motivate myself and pushed me to achieve where I am without him I wouldn’t have achieved where I am now
11 July 2025
Unprompted review
Reply from PureGym UK - Manchester Cheetham Hill
Hi Gareth. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear such positive feedback regarding one of our PT's and how they have made a positive impact on your recent workouts. We'll make sure this feedback will not go unnoticed by the Gym Manager, and we hope you continue to enjoy using the gym overall! Thanks, PureGym
I had several sessions with Dan while I…
I had several sessions with Dan while I was living in the Northwest, and he provided great support and guidance during my leg day training. Each week, he focused on different machines to help me build muscle. He's been doing an amazing job—keep up the great work, Dan!
5 February 2026
Unprompted review
Reply from PureGym UK - Manchester Cheetham Hill
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear such positive feedback regarding one of our PT's and how they have made a positive impact on your recent workouts. We'll make sure this feedback will not go unnoticed by the Gym Manager, and we hope you continue to enjoy using the gym overall! Thanks, PureGym
Personal trainer recommendation TITA!
I Started at the gym 3 weeks ago with barely any previous gym experience or confidence and had the intent to start a fit lifestyle, I was struggling on my forms & how to structure my workouts for the best results, when one of the kindest personal trainers at the gym who wasn't even on shift approached me to help fix my form. Her name is Tita we started having a causal conversation about what I was trying to achieve and what kind of experience in the gym I have, on the spot I told her & said how I would feel comfortable with a PT we immediately had a sit down and conversed about my plans & goals for the gym I immediately trusted her, it's been two weeks training with Tita and the results I've seen down from the nutritional guides she's given to the workouts and her support outside of the gym so l can keep on track of my goals is comforting. Her strive & passion to make sure her clients get the results they want is one of a kind. She’s made me feel so confident with her belief & support in me. I'd definitely recommend the gym & if you're looking for a PT to guide you with nutrition & fitness Tita at pure gym is the person to go to!
You will be more than satisfied :)
19 February 2025
Reply from PureGym UK - Manchester Cheetham Hill
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear such positive feedback regarding one of our PT's and how they have made a positive impact on your fitness journey so far. We'll make sure this feedback will not go unnoticed by the Gym Manager, and we hope you continue to enjoy using the gym overall! Thanks, PureGym
Not the best by far
The equipment at my home gym has not been repaired, recalibrated or tensioned correctly. Three cable machines that are the same brand but different weights because the cables have not been serviced, one cable machine the plastic has been damaged, the others cable is constantly snapped, the machines feel old and poorly, if at all, serviced or maintained. The treadmills are falling apart and have been for a while now, with no repair in sight, just the constant out of order poster.
29 December 2025
Reply from PureGym UK - Manchester Cheetham Hill
Hi Mohammed- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can so this can be investigated further. Thanks, PureGym
Great atmosphere
Great atmosphere , Friendly supportive Staff , always available to support
14 December 2025
Reply from PureGym UK - Manchester Cheetham Hill
Hi Bilal - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we are really happy to hear you enjoy using the gym overall! Thanks, PureGym
Guy was helpful letting me in as i was…
Guy was helpful letting me in as i was having problems using the app. Thank you
23 December 2024
Reply from PureGym UK - Manchester Cheetham Hill
Hi Yitzchok - Thank you so much for your 5-star review! 🙌 We’re so glad to hear you had an excellent experience, and we’re proud to have such a dedicated team. Our staff work hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym
Great modern equipment
Great modern equipment, everything you need from compounds to accessories, free weights to assisted machines.
Clean and tidy
Friendly staff
3 June 2025
Reply from PureGym UK - Manchester Cheetham Hill
Hi there - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment/kit so that members have a variety of ways to workout, and we love being able to help and chat to our members when given the opportunity to do so. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Clean and Well-Equipped Gym, Except for Smith Machine Availability
The gym is perfect and always very clean — really appreciate the maintenance. The only issue is that there’s only one Smith machine, which often leads to wait times, especially during peak hours. It would be great if more Smith machines could be added, particularly to support chest and bicep workouts.
3 November 2024
Reply from PureGym UK - Manchester Cheetham Hill
Hi Shah. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We also always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio.
Regarding the point which you have raised about the Smith machine, please do not hesitate to approach the Gym Manager to discuss this further as we always appreciate and take on board member feedback!
We are really happy to hear you enjoy using the gym overall!
Thanks, PureGym
Worst customer service
Worst customer service , no one answer to the email no matter how many time you reach out to them , no manager no trainer thr to help u if u get stuck
20 July 2025
Reply from PureGym UK - Manchester Cheetham Hill
Hi Mohtasim - Thank you for taking the time to leave this review. We can see that you have been in communication with the Member Services team directly regarding this. If you need any further support, we would ask that you continue to communicate with the team regarding this. Thanks, PureGym
FINE FOR TRUSTING PUREGYM EMPLOYEE !!!
FINE FOR TRUSTING PUREGYM EMPLOYEE !!!
I wrote to you guys as I needed your help... as usual - NO ANSWER
I recently joined PureGym Cheetham Hill Manchester and I really loved it there because I have been looking for a gym that would have food shops nearby for my family grocery shopping (Lidl).
Sad part of joining this gym is that today I got a parking fine ticket from G24 Ltd for staying there 20mins over the limit advised on the letter (120 mins) EVEN THOUGH I HAVE TRIED ENTERING my car reg into your machine inside the gym (4 hours of free parking)! Since it was broken, I asked staff to advise what do I do in this case and I’ve been told by one of the trainers there that THEY ARE AWARE of the issue and DO NOT WORRY ABOUT IT, NO FINES WILL BE ISSUED! Trusting the employee, after my gym session I went to do my shopping in Lidl. Got proof (receipt from Lidl app) if needed.
I WILL NOT COME BACK TO THIS GYM UNTIL ALL SORTED because as I mentioned before, Puregym doesn't bother to reply to your messages! This is so frustrating! I have finally prepared myself to work on my mental and physical health, thinking going to gym will help, but getting a fine like this is no joke to me especially when this WASN'T MY FAULT…
The letter tells me that I have missed the deadline for paying the reduced amount (£60), but I have never even received this letter before.
The charge now is £100. WHAT A JOKE!!
You should remove this fine as I trusted the employees of yours telling me I will NOT BE CHARGED, otherwise I would have been speeding up and possibly not completing my workout due to stress of getting out of the parking lot asap...
Parking charge notice number: 082925052303
Vehicle registration: GL57 YFU
Parking charge amount: £100.00
23 May 2025
Unprompted review
Reply from PureGym UK - Manchester Cheetham Hill
Hi Samanta. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We are sorry to hear that you received a parking fine whilst using the gym. The car park is operated by a third party company in which we do not have any affiliation with. Therefore, we are unfortunately unable to cancel such tickets.
Information regarding parking is available on the home page of any PureGym which offers parking. The correct parking procedures must be followed, to avoid a parking ticket. We would always advise that you appeal the fine and explain the circumstances.
If you get in touch with Member Services, we can also provide you with an appeal document which will be an official letter from PureGym Head Office, stating that you are a member of PureGym and your attendance log for the date in question, will also be provided as proof to show you were in the gym.
If your appeal is rejected, we would suggest submitting a case with POPLA. POPLA are an independent appeals process which works with the Ombudsman Service. They investigate whether this fine was issued correctly in accordance with the terms and condition of the car park; whilst reviewing evidence provided in the appeal. On the rejection notice, there should be a 10-digit verification code, and you will then be able to submit an appeal with POPLA via their website: http://www.popla.co.uk/poplaappealprocess.
Although we cannot guarantee they will cancel the fine, we do hope for a positive outcome.
Thanks, PureGym.
Easy to join and inexpensive
Easy to join and inexpensive.
Large and spacious gym with most pieces of equipment available.
22 June 2025
Unprompted review
Reply from PureGym UK - Manchester Cheetham Hill
Hi David. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you found the signing up process easy and we hope you enjoy using the gym overall!
Thanks, PureGym
Great,I really love it
2 June 2025
Reply from PureGym UK - Manchester Cheetham Hill
Hi there - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to see your positive comments! Thanks, PureGym
Unhygienic
I finally understand why this is cheaper than better gyms, there is no air conditioning so all you can smell is body odour which is extremely unpleasant, no ladies section which is disappointing unlike the Better gym I currently go to. I would say the only good thing is how cheap it is, otherwise the machines look outdated and also have no fans on them to keep you cool added with the overstimulation of how it smells in there with no air conditioning is horrible.
22 March 2025
Reply from PureGym UK - Manchester Cheetham Hill
Hi there. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.
We would like to assure you that we are reviewing feedback and will ensure all points raised are addressed in club.
Air con in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers. Thanks, PureGym
No lower back machine like other pure…
No lower back machine like other pure gyms .no vibration plates either
24 February 2025
Reply from PureGym UK - Manchester Cheetham Hill
Hi there - Thank you for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. Regarding the point which you have raised about the lower back machine and the vibration plate, please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. We are really happy to hear you enjoy using the gym! Thanks, PureGym.
Reply from PureGym UK - Manchester Cheetham Hill
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym.
I highly recommend Pure Gym Cheetham…
I highly recommend Pure Gym Cheetham Hill branch to everyone. The gym is in good location, easily accessible, spacious, with large studio and variety of equipment. Staff members, PTs and management are very friendly, approachable, skilled and knowledgeable and run variety of great fitness classes.
Additionally, adequate air temperature, lighting and clean. I have been a member since it first opened and honestly is the best branch I have been to, 10 out of 10!
9 November 2024
Unprompted review
Reply from PureGym UK - Manchester Cheetham Hill
Hi Kat! Thanks for taking the time to leave this 5 star review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We do our very best to provide a wide range of equipment so that members have a variety of ways to workout. We also love being able to help and chat to our members when given the opportunity to do so!
Hope you continue to enjoy your time with us! Thanks, PureGym
PROMO CODES ARE A SCAM…
WEBSITE SAYING AND OUTSIDE GYM SHOWING FREE JOINING FEE BUT I WAS STILL CHARGED WVWEN CONTACTED THEM GOT NO REPLY AND THE PROMO CODE DOES NOT WORK EITHER
20 August 2024
Reply from PureGym UK - Manchester Cheetham Hill
Hi Az. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
All promotions are valid for a limited period of time and at the time of re-joining, the promotion may have finished.
If signed up within the timeframe please reach out to our Member Services team (including screenshots/photos of this offer) so this can be fully investigated. Thanks, PureGym
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.