No real issues, good experience’s most times. The only issue I have is one of the cleaners (the elderly white woman) who takes photos of the boys changing rooms to which i have experienced first hand... See more
Company replied
Location
Switch locationCygnet House, M5 3BL Manchester, GB
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See what reviewers are saying
Great clean gym, and always has music playing. It can get crowded in the evenings which is to be expected given the peak times, but at the moment there are quite a few 'out-of-order' signposted treadm... See more
Company replied
The equipment is good, plenty of it. Staff are friendly. However not impressed there was no air conditioning through the summer months when it is WHY too hot to train. Also people parking in the di... See more
Been coming here for around a year now, has everything I need to get my work out in, does what it says on the tin and for the price a month it is good value, its open 24 hrs which is a bonus :) Like a... See more
Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - Manchester Exchange Quay
Written by the company
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Cygnet House, M5 3BL, Manchester, United Kingdom
3.1
Average
82 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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Music far too loud
Music far too loud. Can't hear my music through my earphones
11 January 2026
Unprompted review
Reply from PureGym UK - Manchester Exchange Quay
Hi John- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused by this and any disruption this has caused to your workout. We provide all of our teams with bespoke music platforms created just for fitness classes which provide a wide range of motivating music specific to each class type PureGym offers. Staff should undertake regular volume checks for the safety and comfort of our members, but if you approach the Gym Manager with more info, including dates and time, they will be more than happy to look into this for you and ensure the music is kept at the expected volume. Thanks, PureGym
3rd week in a row
3rd week in a row, the temperature inside the gym is not conducive to enjoying what you do inside the gym, it is unpleasant being here while its so cold.
I have to spend more time trying to warm up to instead of doing what I come here to do.
Seriously unpleasant coming here nowadays, the showers might as well be outside in the cond, given up on that ever changing, there are at least 3 other gyms the same distance from my house, it might be tine to see what they have to offer, as my money doesn’t change anything so maybe not having my membership might for others,
I need to add , I don’t think there must have been any management working, yesterday as this is in addition to yesterday, the weights are all over the place, have to search all over the gym for a matching weight, it is very untidy, that was yesterday ( Sunday) today is Monday at8:30 nothings changed weights are a mess.
Really starting to dislike this gym, and as an update, went to the NRG gym less than a mile away it looked so much better, I am looking to see if I can cancel my contract
4 January 2026
Unprompted review
Reply from PureGym UK - Manchester Exchange Quay
Hi Stephen, thanks for taking the time to leave this review. We apologise for any inconvenience caused by this. We ask that members return their weights after use, to ensure that the gym remains and safe and tidy environment for our members. However we know that at busier times, weights are not always returned and our team complete regular re-sets of the gym. Please be aware that at times your gym will be unstaffed and you can always check these unstaffed hours on our website! We understand that this is sometimes frustrating for our members, and it is included within our Gym Rules that members should return weights after use. Anybody witnessed leaving equipment out of place will be spoken to by our Gym Team. If you have any further concerns, it would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time etc.) so these issues can be investigated further and addressed within the club. Thanks, PureGym.
Easy to understand great service
9 October 2025
Reply from PureGym UK - Manchester Exchange Quay
Hi Christopher - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars! It's great to hear you found the sign up process straightforward, that's exactly what we aim for! We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym
Love this gym and really helpful staff
Love this gym and really helpful staff. Personal Trainer and Hyrox instructor David is 100% dedicated to his classes and is an asset to Pure gym.
5 September 2025
Unprompted review
Reply from PureGym UK - Manchester Exchange Quay
Hi Mike. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Gym access limited to one gym
I was sent a link to a gym that’s further away. I can’t change my home gym and passes are non refundable. There’s nobody to speak to to solve the problem so I have to buy another day pass for the gym I actually want to go to. Eating my Sunday away here.
29 June 2025
Reply from PureGym UK - Manchester Exchange Quay
Hi Luke, thanks for leaving us this review. We are sorry to see this is 1 star.
We are sorry to hear of the issues you were experiencing. We do hope this has now been resolved. If you do require further help, Member Services can be contacted via email or social media DM and will be happy to take a look and assist as soon as they possibly can.
Thanks, PureGym
First of all equipment availabilty and…
First of all equipment availabilty and the gym staff very welcoming and helpfull ready to help and welcome everyone with a smile😇
18 June 2025
Unprompted review
Reply from PureGym UK - Manchester Exchange Quay
Hi Lonela. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Aircon not been on for weeks despite…
Aircon not been on for weeks despite listing it as a feature of my membership here, is minging walking in when it's hot outside, not a nice place to lift
No towels in the dispenser, mens toilets out of soap again and someone's dropped (this is actually disgusting, even before we get to the turd someone has left in the toilet, probz won't get flushed now til a cleaner rocks up on Monday, since no one cleans the place over the weekend).
Time to complain to gym flex me thinks
Sort it out
13 June 2025
Unprompted review
Reply from PureGym UK - Manchester Exchange Quay
Hi Ben, thank you for taking the time to leave us this review. We are sorry to see this is 1 star.
We have recently made slight changes to this area, looking at improving energy efficiency. This is both to control our energy usage, but also with a look to reduce our carbon footprint. By law, we have a requirement to provide a certain amount of fresh air based on occupancy levels, and our ventilation system increases and decreases at different times throughout the day and night, making sure we meet these requirements and provide good air movement around the gyms. These levels are based on size of the gym, and occupancy levels, and are regularly monitored.
All member feedback is reviewed, and brought to the attention of our Facilities team, who regularly review any changes we make to our gym facilities and all feedback is taken into account when making any future changes.
Thanks, PureGym
Not overly happy with paying a £15…
Not overly happy with paying a £15 joining fee in circumstances where I’m effectively extending my membership and have simply joined via vitality rather than gymflex (whom I’ve used for the last year).
9 June 2025
Reply from PureGym UK - Manchester Exchange Quay
Hi Josh, thanks for leaving us this review. We are sorry to see this is 2 stars.
The joining fee is applicable for all old and new members looking to join unless we have an offer running which would waiver this. We do run these often each month and ask members to keep an eye out on our website and social pages for the next one coming up if they do not wish to pay a joining fee.
Thanks, PureGym
Mixed feelings
Used Pure gym in different locations in the past 3 years in the city.
A good 3-4 months ago started to go to Exchange Quay. Classes where superb, David giving his best and working to build a great community and friends.
We have a great time and all working hard. Due to recent refurbishment equipment is great. Of course gym gets busy its a large venue.
My problem is currently the AC. Is absolutely not duing anything.
Could you guys get on the ball and get someone out to fix that Aircon please.
We literally look like had a shower during the class.
People can sit around the machines thats fine, but if you start actually moving, I am just dripping during workouts.
Thank you
1 June 2025
Unprompted review
Reply from PureGym UK - Manchester Exchange Quay
Hi Gaborka, thank you for taking the time to leave us this review.
We have recently made slight changes to this area, looking at improving energy efficiency. This is both to control our energy usage, but also with a look to reduce our carbon footprint. By law, we have a requirement to provide a certain amount of fresh air based on occupancy levels, and our ventilation system increases and decreases at different times throughout the day and night, making sure we meet these requirements and provide good air movement around the gyms. These levels are based on size of the gym, and occupancy levels, and are regularly monitored.
All member feedback is reviewed, and brought to the attention of our Facilities team, who regularly review any changes we make to our gym facilities and all feedback is taken into account when making any future changes.
Thanks, PureGym
Warm welcome at Pure Gym
Popped in for a chat and look around the venue. The member of staff was extremely helpful and informative, answered all my questions and talked me through the different membership options. Using the QR code made signing up relatively quick and simple. Which I have done.
3 March 2025
Reply from PureGym UK - Manchester Exchange Quay
Hi David! Thanks for taking the time to leave this 5 star review. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and chat to our members when given the opportunity to do so; it is great to hear about your initial experience at Manchester Exchange Quay.
Enjoy your time with us! Thanks, PureGym
Reply from PureGym UK - Manchester Exchange Quay
Hi Brucie - Thank you for taking the time to leave this review, we always appreciate and take on member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym.
Great value
Great value, invested staff coupled with a great atmosphere.
Excellent classes for all levels and everyone feels welcome 👍👍
4 February 2025
Unprompted review
Reply from PureGym UK - Manchester Exchange Quay
Hi JP! Thanks for taking the time to leave this 5 star review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer shorter (but effective) workouts.
Enjoy your next workout! Thanks, PureGym
Nobody to talk to when door acccess…
Nobody to talk to when door acccess fails outside staffed hours. A waste of time and a lost pass.
22 December 2024
Reply from PureGym UK - Manchester Exchange Quay
Hi Paul - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused!
If you could get in touch with us directly with the Gym Manager/Member Services to provide more information (which gym, what date/time etc.) we can look into assisting you with this.
There is also an Assist button at the gym entrance you can press, when pressed a local member of staff will come to the door to assist you. Thanks, PureGym.
Lack of hygiene in the showers
The cleaning of the showers, sinks and locker room shines for its absence. The floors are always full of hair and dried gel residues; mucus on the walls; stuck sinks with hair and paper… I’ve complained several times in the past few months but the only thing I’ve received was a reply from the manager saying they are cleaned regularly and it may be just some little time in between showers. Well… I go everyday at the same time, 9-11am. When I arrive they are nasty; when I leave they are nasty. Worse and worse everyday. My couple and some other friends go in different times and their feedback is the same as mine.
It’s true that there are users who doesn’t clean they’re hairs after shaving in the showers but again… shouldn’t the staff guarantee they are always in a good hygienic conditions?
14 December 2024
Reply from PureGym UK - Manchester Exchange Quay
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym.
My gym (Salford Exchange Quay) is…
Well equipped and overall a good gym. But had some issues lately:
The gym was closed for a few days because of an event and I received an email stating that my membership will be upgraded temporarily to be able to use other Puregyms. However, when I visited the nearest PureGym (Salford), I could not get access and had to miss workouts.
24 November 2024
Unprompted review
Reply from PureGym UK - Manchester Exchange Quay
Hi Andy - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused!
If you could get in touch with us directly with the Gym Manager/Member Services to provide more information (which gym, what date/time etc.) we can look into assisting you with this.
There is also an Assist button at the gym entrance you can press, when pressed a local member of staff will come to the door to assist you. Thanks, PureGym.
Great facility with a huge range of equipment
Great facility with a huge range of equipment. Clean. Friendly staff and welcoming atmosphere.
23 September 2024
Unprompted review
Reply from PureGym UK - Manchester Exchange Quay
Hi Ginette. Thanks for taking the time to leave this 5 star review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We do our very best to provide a wide range of kit so that members have a variety of ways to workout.
Hope you continue to enjoy your time with us! Thanks, PureGym
Well…
Well, rejoined the gym after a 3 month Hiatus. Had major surgery and decided to do a gradual return as Im still healing from abdominal surgery . Today, my pin did not work despite buying the core (any gym) membership. I had to buzz staff. I did not get a friendly welcome even after I showed her my receipt. She saw that I selected urban quay (mistake) instead of exchange quay. The staff member said I was exchange quay and not urban exchange. I replied, it didn’t matter bc I paid for “any gym” membership. I put in my pin again and showed her it didn’t work. She then asked if I had the app. I explained it was still downloading . She then stated, “I’ll let you in today but I’d have to find her before I left if I was having issue with my pin. I just want to say thanks for treating me like a criminal. It would have been nice if I received a friendly welcome especially since it was not my error why my pin did not work. I also paid for my membership. The urban exchange is more expensive than the exchange quays membership. I’ve decided today that This gym will be a temporary membership only. As soon as I’m fully recovered from my surgery, I’ll find another gym to go to..
30 March 2024
Reply from PureGym UK - Manchester Exchange Quay
Hi, thanks for leavings us this review. We are sorry to see this is 1 star.
We are sorry to hear this. We do hope this has now been resolved. If you still require help, we advise speaking to Member Services via email or social media. They will be happy to take a look and advise you further.
Thanks, PureGym
Reply from PureGym UK - Manchester Exchange Quay
Hi there - It's great to hear you're enjoying PureGym, and thank you for the 5* feedback regarding your membership and our staff!
Thanks, PureGym
Reply from PureGym UK - Manchester Exchange Quay
Hey Elsa - That's awesome to hear and thanks for the 5* feedback!
Thanks, PureGym
Had a great visit
Had a great visit. Would still like to see PureGym investing in some better and heavier kettlebells, but they did the job for the session. Gum was clean, tidy, spacious with good atmosphere
1 March 2024
Reply from PureGym UK - Manchester Exchange Quay
Hi Chris. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
Thanks, PureGym.
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