PureGym UK - Manchester Stretford Reviews 89

TrustScore 4 out of 5

4.1

Unit 109-116 Stretford Mall, M32 9BD Manchester, GB


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Rated 5 out of 5 stars

I have been training with Glen for the last 3 months and he’s been absolutely brilliant. I love our sessions and look forward to seeing him every week. Since I have been training with Glen I have got... See more

Rated 5 out of 5 stars

Very friendly gym, loads of equipment, nice atmosphere, but most of all we love our wonderful personal trainer Coulton Millington! So lucky to have him!

Company replied

Rated 1 out of 5 stars

I’ve used many PureGyms across the country and they’re usually great value for money. However, while staying in Chorlton, I visited the Stretford PureGym and was really disappointed. The gym felt dark... See more

Company replied

Rated 5 out of 5 stars

The gym was great. Staff were really welcoming and helpful! I highly recommend bookings PT session there to understand the huge range of equipment. Glen Kee took me through a great warm up, wei... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Manchester Stretford

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Unit 109-116 Stretford Mall, M32 9BD, Manchester, United Kingdom

4.1

Great

TrustScore 4 out of 5

89 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I have been training with Glen for the…

I have been training with Glen for the last 3 months and he’s been absolutely brilliant. I love our sessions and look forward to seeing him every week. Since I have been training with Glen I have got stronger and much more motivated. I feel like he really cares about helping me achieving my goals. Glen checks in with me during the week and these little messages help and encourage me to
Keep on track. If you’re looking for a PT, I know who I would go to…..

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Very friendly gym, good range of equipment

Very friendly gym, loads of equipment, nice atmosphere, but most of all we love our wonderful personal trainer Coulton Millington! So lucky to have him!

23 February 2026
Unprompted review
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Reply from PureGym UK - Manchester Stretford

Hi Helen- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout. t’s great to hear such positive feedback regarding one of our PT's and we look forward to seeing you back in the gym soon! Thanks, PureGym

Rated 5 out of 5 stars

Perfect

Good gym with friendly environment

29 December 2024
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Reply from PureGym UK - Manchester Stretford

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 4 out of 5 stars

the stand by mode is nice but confusing…

the stand by mode is nice but confusing to turn it back on for the new enrolls

18 December 2025
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Reply from PureGym UK - Manchester Stretford

Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. Logging out and back in can resolve most App issues. If you continue to experience problems, please don’t hesitate to reach out directly to Member Services team, and they’ll be more than happy to assist you. We hope you enjoy your time at the gym, and thank you for your patience! Thanks, PureGym

Rated 1 out of 5 stars

Dirty and messy!

I’ve used many PureGyms across the country and they’re usually great value for money. However, while staying in Chorlton, I visited the Stretford PureGym and was really disappointed. The gym felt dark and gloomy, the machines were dirty, and there was rubbish on the floor. I normally enjoy spending a few hours training, but I couldn’t get out of there fast enough.

28 October 2025
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Reply from PureGym UK - Manchester Stretford

Hi Hannah - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Thanks, PureGym

Rated 5 out of 5 stars

I have a very good personal trainer…

I have a very good personal trainer beth philips and I couldn't mannage with out her

3 November 2025
Unprompted review
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Reply from PureGym UK - Manchester Stretford

Hi Ivan - Thank you so much for your 5-star review! 🙌 We’re so glad to hear you had an excellent experience, and we’re proud to have such a dedicated team. Our staff work hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym

Rated 5 out of 5 stars

Great PT with Glen Kee

The gym was great. Staff were really welcoming and helpful!

I highly recommend bookings PT session there to understand the huge range of equipment. Glen Kee took me through a great warm up, weights and took the time to really explain exercises that would work for me.

Glen pushed me hard to achieve the goals I wanted from the session but also didn’t rush me, making sure I understood how to use each machine safely.

Can’t wait for another session!

21 October 2025
Unprompted review
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Reply from PureGym UK - Manchester Stretford

Hi Sophie - Thank you so much for your 5-star review! 🙌 We’re so glad to hear you had an excellent experience, and we’re proud to have such a dedicated team. Our staff work hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym

Rated 5 out of 5 stars

I have been a member of pure gym…

I have been a member of pure gym stretford for many years. It is a great gym with a variety of classes led by professional personal trainers, the atmosphere is friendly the staff so helpful and approachable. There is a family like feeling at this gym, the classes in particular circuits, spin , pump and boxfit led by Asad are by far the most popular and you can definitely feel a workout. Equipment availability not the best at busier times but has good machines.

18 September 2025
Unprompted review
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Reply from PureGym UK - Manchester Stretford

Hi there - Thanks for taking the time to leave this review, we are really pleased to see it is 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It's great to hear your positive feedback for the gym team and these classes! Thanks, PureGym

Rated 3 out of 5 stars

Equipment is good and access is great

Equipment is good and access is great. Upstairs gym has plenty of equipment and is airy but the freeweights room downstairs needs better aircon. It’s too warm and a bit wiffy.

15 September 2025
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Reply from PureGym UK - Manchester Stretford

Hi there - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. It's great to see your positive feedback on the equipment, we always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio. Air con in our gyms is automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers. Thanks, PureGym

Rated 5 out of 5 stars

Great gym.

Puregym Manchester Stretford
1wk since I joined. All ok.
-99% Equipment or Machines are in working order.
- any broken equipment get fixed quickly.
-great staff and trainers, smiling n helpful.
-Manager on the round to make sure sanitizer and disposable towels are topped up.plz maintained this checks.
-quite area for any stretch or muscles exc.my best area 'Cutting corner' with battle rope.plz don't remove it
-Clean.
was waiting for 1wk to complete this review.
Plz maintained Price, quality and service.

14 July 2025
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Reply from PureGym UK - Manchester Stretford

Hi Sam - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy so many aspects f the gym! Thanks, PureGym

Rated 5 out of 5 stars

Pure gym Stretford.…

Excellent clean environment,accessible equipment availability and very good air conditioning.

3 July 2025
Unprompted review
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Reply from PureGym UK - Manchester Stretford

Hi Mikey. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 1 out of 5 stars

I paid for a day pass

I paid for a day pass , wouldn't gain access to the gym until I renewed membership and paid for another month , have all receipts for day pass payment on my phone which are non refundable, sort your app out , it's not helpful , having paid for a day pass I should have been allowed into the gym regardless of membership but wasn't allowed, you should have given me a day long access code, surely thats not difficult

14 June 2025
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Reply from PureGym UK - Manchester Stretford

Hi Gary - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback and we are sorry to see this is 1 star and hear of this issue. So that we can look into this and advise further, please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on X and Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym

Rated 4 out of 5 stars

Gym visit

Great equipment, good friendly atmosphere, approachabale and friendly staff.

5 June 2025
Unprompted review
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Reply from PureGym UK - Manchester Stretford

Hi Derek. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

So easy to join.

Easy to understand website with clear instructions for joining

19 May 2025
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Reply from PureGym UK - Manchester Stretford

Hi John - Thank you so much for sharing your feedback, we are delighted to see this is 5 stars. We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym

Rated 3 out of 5 stars

Should have been great

It would have been great but when I downloaded the app, it wouldn't accept my pin. I had to say that I'd forgotten it and then it said I made too many failed attempts.

27 April 2025
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Reply from PureGym UK - Manchester Stretford

Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback.

You can get a PIN reminder here: https://auth.puregym.com/account/forgottenpassword

If you experience further issues, please get in touch with us directly with the Gym Manager/Member Services to provide more information and we can look into assisting you with this. Thanks, PureGym.

Rated 5 out of 5 stars

Thank for being understanding and…

Thank for being understanding and compassionate.

6 March 2025
Unprompted review
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Reply from PureGym UK - Manchester Stretford

Hi there - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.

It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.

Rated 3 out of 5 stars

I have been a member of pure gym…for 5 years

I have been a member of pure gym stretford Manchester for 5 years . I have complained a couple of times to the manager about the air conditioning on full belt blasting out in December, Jan when it’s snowing outside it’s actually drafty and uncomfortable even with a full tracksuit on it is freezing also windows open. I have asked them to turn the air conditioning off as its not even neeeded in winter months to ne told its out of there hands and is controlled from lhead office its a joke the manager had his coat on and was downstairs as it’s warmer down there . I will be looking for a New gym also showers are cold again nothing done. 🤔🙁

10 January 2025
Unprompted review
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Reply from PureGym UK - Manchester Stretford

Hi Lorraine - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We are reviewing feedback and will ensure this is addressed in club. Temperatures and air conditioning in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers. Thanks, PureGym.

Rated 5 out of 5 stars

Great PT called Beth who has really…

Great PT called Beth who has really transformed my way of thinking and fitness she has inspired me to go on my own PT journey with pure gym 💪🏻

13 February 2025
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Reply from PureGym UK - Manchester Stretford

Hi Glen - Thank you for taking the time to leave this review! We’re delighted to hear that you’re having such a brilliant experience in our gym.

Helping our members achieve their goals and feel their best is what drives us every day, and your kind words mean the world to us. Keep up the amazing work—we’re excited to continue supporting you on your fitness journey! Thanks, PureGym.

Rated 5 out of 5 stars

Space full gym nice aircon but also not…

Space full gym nice aircon but also not too cold

6 January 2025
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Reply from PureGym UK - Manchester Stretford

Hi Charlie - Thank you so much for taking the time to leave a review. We always value feedback from our members and are glad to hear you're happy with the space available in the gym.

We strive to create an environment where everyone can comfortably work out without feeling crowded, so it’s great to know that’s been your experience. We're thrilled that you enjoy using the gym, and we’ll continue working to provide a spacious and welcoming atmosphere. Thanks again, PureGym.

Rated 5 out of 5 stars

Engaging and very helpful one-on-one…

Engaging and very helpful one-on-one induction. Thanks a lot.

5 January 2025
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Reply from PureGym UK - Manchester Stretford

Hi Grace – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.

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