PureGym UK - Mansfield Reviews 127

TrustScore 4.5 out of 5

4.5

Mansfield Leisure Park, NG18 1BW Mansfield, GB


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See what reviewers are saying

Rated 3 out of 5 stars

Staff are amazing. Equipment could be better, but for the money you pay is good. But a must is it needs another chest press. Because there is only 1 it is almost impossible to ever get it. Quality of... See more

Rated 2 out of 5 stars

Reply to my previous review: I'm sorry but claiming to be following government guidelines is no excuse for not being clean or hygienic. You dont need the government to tell you what is or isn't ac... See more

Company replied

Rated 5 out of 5 stars

Lovely atmosphere, fantastic manager (Chris) who always makes time for every member and keeps the gym the high standards it is and has always been. All of the staff are lovely (especially Adam), appro... See more

Company replied

Rated 5 out of 5 stars

Manager, trainers are all so very helpful. Correct you if your posture is incorrect whilst doing the exercise, offer alternatives, motivate and praise you. They make the pain enjoyable :) For a... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Mansfield

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Mansfield Leisure Park, NG18 1BW, Mansfield, United Kingdom

4.5

Excellent

TrustScore 4.5 out of 5

127 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Pure gym

Great place great people, good trainers, both knowledgeable and friendly.

23 September 2024
Unprompted review
PureGym UK - Mansfield logo

Reply from PureGym UK - Mansfield

Hi there! Thanks for taking the time to leave this 5 star review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We love being able to help and chat to our members when given the opportunity to do so.
Hope you continue to enjoy your time with us! Thanks, PureGym

Rated 5 out of 5 stars

Easy to join :)

Easy to join :)

31 August 2024
PureGym UK - Mansfield logo

Reply from PureGym UK - Mansfield

Hi Tanya - Thank you for the 5* review and welcome to PureGym!

We hope you enjoy your new membership with us!😊

Thanks, PureGym

Rated 5 out of 5 stars

Plenty of equipment to use very clean…

Plenty of equipment to use very clean and nice environment would recommend yo anyone to use this pure gym 💪💪💪

31 August 2024
Unprompted review
PureGym UK - Mansfield logo

Reply from PureGym UK - Mansfield

Hi Jay - It's great to hear you're enjoying PureGym, and thank you for the 5* review!💪

Thanks, PureGym

Rated 5 out of 5 stars

Very nice and confident place for…

Very nice and confident place for people who wants to improve themselves

13 August 2024
PureGym UK - Mansfield logo

Reply from PureGym UK - Mansfield

Hi Hasibullah Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Hope you continue to enjoy your time with us! Thanks PureGym

Rated 4 out of 5 stars

Could be 100 percent

Staff heplful. 24hrs open is great. just need restroom more freshly

7 May 2024
PureGym UK - Mansfield logo

Reply from PureGym UK - Mansfield

Hi Mohkam, thanks for your feedback and we're thankful for the 4 stars!

We work hard to develop and maintain the highest standards of cleanliness and hygiene in our gyms and apologise if this isn't up to your expectation .

So that you can train with confidence, we invest in extensive cleaning by our Gym Team, air ventilation systems, and hand sanitising stations throughout the Gym.

We look forward to improving this and hope to see you back in the gym soon!

Thanks, PureGym

Rated 3 out of 5 stars

A better welcome would be appreciated

I went to try the gym on a day pass. It was fine but I couldn’t get in and pressed the bell but no answer. Ended up buying the pass online and working out. It would be good to have a bit more of a welcome for potential new members, but I liked the gym anyway so may join.

8 May 2024
Rated 5 out of 5 stars

Day pass trial

Purchased a day pass for the Mansfield location as I’m looking to change gyms. Very easy process. Was happy overall with the session. Staff were nice and helpful. Equipment and choice were amazing! Clean and tidy, inviting environment. I’m joining pure
Gym today!!

1 May 2024
PureGym UK - Mansfield logo

Reply from PureGym UK - Mansfield

Hi Samual, thank you for the 5* review and welcome to PureGym!

We hope you enjoy your future visits to the gym!

Thanks, PureGym

Rated 5 out of 5 stars

Easy to join the gym

Easy to join the gym. I am returning back to the gym because I struggle doing exercise at home.

8 April 2024
PureGym UK - Mansfield logo

Reply from PureGym UK - Mansfield

Hi Julie, thank you for the 5* review and welcome to PureGym!

We hope you enjoy your future visits to the gym!

Thanks, PureGym

Rated 5 out of 5 stars

It was a very easy process setting up a…

It was a very easy process setting up a membership with puregym easy to follow steps.

26 March 2024
PureGym UK - Mansfield logo

Reply from PureGym UK - Mansfield

Hi Mr Stanley - Thank you for the 5* review and welcome to PureGym!

We hope you enjoy your new membership with us!

Thanks, PureGym

Rated 4 out of 5 stars

Comfortable atmosphere

Comfortable atmosphere, even when gym busy plenty of machines to use , very clean , safe environment

12 March 2024
Unprompted review
PureGym UK - Mansfield logo

Reply from PureGym UK - Mansfield

Hi Steven - It's great to hear you're enjoying PureGym, and thank you for this review!

Richard, PureGym

Rated 4 out of 5 stars

Good gym with good equipment

Good gym with good equipment, but it’s so irritating when some members stay on one piece of equipment for an hour ! Also when people are using 2 pieces of equipment super setting etc therefore preventing othe members from using them.

10 March 2024
Unprompted review
PureGym UK - Mansfield logo

Reply from PureGym UK - Mansfield

Hi Ian. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time etc.) so this can be investigated as reserving equipment is not allowed in any of our gyms.

Thanks, PureGym.

Rated 5 out of 5 stars
PureGym UK - Mansfield logo

Reply from PureGym UK - Mansfield

Hi Stuart. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Easy sign up but beware of potholes!

Easy sign up. App gives plenty of helpful advice. Gym well equipped and clean.

Car park has some major and dangerous potholes in it and needs attention

25 February 2024
PureGym UK - Mansfield logo

Reply from PureGym UK - Mansfield

Hi Stuart. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you found the sign up process easy and we hope you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

The place is spacious clean and plenty…

The place is spacious clean and plenty of equipment

29 January 2024
PureGym UK - Mansfield logo

Reply from PureGym UK - Mansfield

Hi Sam. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Very friendly

Very friendly, clean, ample equipment and very helpful staff

12 January 2024
PureGym UK - Mansfield logo

Reply from PureGym UK - Mansfield

Hi Peter, thank you for taking the time to leave this review, we are delighted to see this is 5*s.

It's important to us to provide our members with a great space to work out, in a clean and friendly environment and we're so pleased to hear you are enjoying PureGym!

Rated 4 out of 5 stars

I love the gym, BUT.......

I love the gym, love the fact that there is lots of equipment, lots of machines and lots of free weights. The atmosphere is friendly, and - so far - the place is not full of 'influencers' with cameras.
The only reason I didn't give 5 stars is because the vending machines are almost always broken. So far I am owed 2 bottles of water, a protein bar and a gym towel. Problem is, when the vending machines take your payment, then don't dispense the goods, all you can do is feel bad. There is literally no one you can tell. I had tonight's session ruined because I relied on the machine for my drinks (you know, to support the gym) but when it wasn't working I had to go home after half an hour, because training without a drink isn't good. I just wish there was something we could do about it, and yes I know it's only £13, but that may be a lot to some people. Also - it has to be said - the Mansfield Gym changing room always smells as though someone really ought to see a doctor. When I first joined i thought that might be an unfortunate one-off, but sadly it's a permanent feature. That's why I won't use the showers, it really is unpleasant to say the least. I still give it 4 though, because it's a great gym, it's just silly things that let it down, like fixing the vending machines, and spraying a whiff of air freshener. Simples.

31 December 2023
Unprompted review
PureGym UK - Mansfield logo

Reply from PureGym UK - Mansfield

Hi Steve. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.

Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can.

Thanks, PureGym

Rated 4 out of 5 stars

Great fully stocked gym

Great fully stocked gym, location however in busy town centre.

28 December 2023
Unprompted review
PureGym UK - Mansfield logo

Reply from PureGym UK - Mansfield

Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Great gym..lot of room.

22 December 2023
PureGym UK - Mansfield logo

Reply from PureGym UK - Mansfield

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

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