Enjoyed going there staff freindly and clean and tidy gym. Was going mornings but Stopped going due to people on mobiles.Playing music with no headphone or on speaker phone.This was constant and noth... See more
Company replied
Location
Switch locationUnit 35 Kingsway Centre, NP20 1EW Newport, GB
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See what reviewers are saying
Came there for my first physio session. Went really well and pleased with the outcome so far,Gareth was absolutely fantastic and explained what was happening every step of the way. Can't wait for my n... See more
Company replied
As much as the cleaners try there are people that abuse the facilities and make it dirty - the showers and floor especially need a clean mop lockers are broken and often people throw half eaten fruit... See more
They have plenty of cardio machines, plus a good selection of courses throughout the week. Can get really busy in peak hours, but I prefer later hours. People are friendly and helpful, thoroughly enjo... See more
Company replied
Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - Newport Gwent
Written by the company
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Unit 35 Kingsway Centre, NP20 1EW, Newport, United Kingdom
3.9
Great
107 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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Enjoyed going there staff freindly and…
Enjoyed going there staff freindly and clean and tidy gym. Was going mornings but Stopped going due to people on mobiles.Playing music with no headphone or on speaker phone.This was constant and nothing ever said .Did say to staff member but same thing was happening.Need more signs up to remind customers.
27 November 2025
Unprompted review
Reply from PureGym UK - Newport Gwent
Hi Wayne - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. Unfortunately, we are unable to monitor the usage of phones in our gyms, however if people are sitting on equipment we would advise approaching a member of staff on the floor who will be able to look into this at the time. Thanks, PureGym
First gym session for 15 years
Came there for my first physio session. Went really well and pleased with the outcome so far,Gareth was absolutely fantastic and explained what was happening every step of the way. Can't wait for my next session.
30 July 2025
Reply from PureGym UK - Newport Gwent
Hi Antony - Thank you so much for your 5-star review! 🙌 We’re so glad to hear you had an excellent experience, and we’re proud to have such a dedicated team. Our staff work hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym
The atmosphere inside the gym is good…
The atmosphere inside the gym is good and relaxing. Equipments are very good and complete.
6 April 2025
Reply from PureGym UK - Newport Gwent
Hi Peter. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK - Newport Gwent
Hi Caitlin. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you found the sign up process easy and enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK - Newport Gwent
Hi Muskan - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to see your positive comment! Thanks, PureGym
Just right.
Everything was simple and the rules clear and everyone was so nice and helpful. I’m not sure what’s to say but my first impression is a good one.
11 March 2025
Reply from PureGym UK - Newport Gwent
Hi here - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.
It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.
Very welcoming staff and atmosphere
Very welcoming staff and atmosphere. Nice and clean
25 February 2025
Unprompted review
Reply from PureGym UK - Newport Gwent
Hi Marie! Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and chat to our members when given the opportunity to do so; it is great to hear about your initial visit. Enjoy your time with us! Thanks, PureGym
It was very easy to join and easy to…
It was very easy to join and easy to enter gym once you have joined
7 January 2025
Reply from PureGym UK - Newport Gwent
Hi Mbuso - Thank you for taking the time to share your thoughts! We really value member feedback and always take it on board. It’s great to hear that you had a smooth and easy experience joining us. Have a great time with your workouts! Thanks, PureGym.
I think it’s been a great experience…
I think it’s been a great experience for me and my partner considering we’ve never used a gym before and I think it has a lot of equipment to use and everyone is friendly and you don’t feel like your being looked over all the time. I think the app is great as well it gives you all your workouts that you could use at the gym and it even gives you different healthy meals to make
5 January 2025
Reply from PureGym UK - Newport Gwent
Hi Chloe - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback.
Fantastic news to hear that you’re happy with our app. We’ve provided lots of features so that members can get the most out of their membership, including classes and easy gym access. Have a brilliant fitness journey! Thanks, PureGym.
Newport Gym needs updating
Newport Gym - Staff are great, but gym is outdated and feels forgotten about by PureGym. No real updates a couple of years now, feels as though all money has gone into Cardiff. Equipment is basic (which is fine) but often kit is out of use for a number of weeks, and no signs of adding any new kit in, which would be great during busy times as often there’s a wait for equipment. Most lockers in the changing rooms are broken and have been for a number of years. Weights section is fine but lacking racks. Would be great to see some improvements to the space that many other PureGym’s seem to have had. If it wasn’t for convenience and the only 24/7 gym in the area, I’d be going elsewhere.
28 December 2024
Reply from PureGym UK - Newport Gwent
Hi James. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused on your recent visits.
Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken.
We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible.
We are always looking to make improvements to give our members the very best!
If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
The state of Newport Puregym.
Whist I have not been able to attend my local Puregym as often as i would wish, I have noted it looking quite shabby and run down on my last few visits. Some of the weight lifting equipment have parts missing which renders them partly or totally unusable, some of the lockers look smashed up and the showers which were renovated earlier in the year are already looking care worn.
15 December 2024
Reply from PureGym UK - Newport Gwent
Hi Stephen - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. It would really help us if you could get in touch directly with the Gym Manager to provide more information so this can be investigated. Thanks, PureGym.
More equipment
Could do with more variety in equipment ie like a sled, I've been going to the gym for over a decade and I play rugby I believe more variety will not only help local gym goers but seasoned lifters too
28 November 2024
Reply from PureGym UK - Newport Gwent
Hi Tom - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Not happy with the changed timetable.
Not happy with the changed timetable.
I usually train mon-thurs about 5-7pm. I do spin and then my own workout. I used to do a core class once a week. This is not now possible as both times there is a core class but it overlaps with spin. I have mentioned this to several members of staff for the last month and nothing has been done. There should not be an overlap for the same 2 classes. One of the core times should be made available.
Also there seems to be a lack of staff on general duty on several occasions, not doing their role. This has definitely got worse.
The locker situation is still very bad which has been the case for over a year!
The cleaner uses the bins to prop open the mens changing room door which means the changing rooms are full of rubbish.
I have always tried to be very supportive of the gym but things are going downhill quite quickly and something needs to be done.
23 October 2024
Unprompted review
Reply from PureGym UK - Newport Gwent
Hi Trevor - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.
We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym
1st and 2nd visit
Enough equipment to use, the layout makes no sense to me though
Free weight area is never organised properly, all weights are scattered, either in wrong label or wrong end, so constantly looking for correct weights
8 October 2024
Reply from PureGym UK - Newport Gwent
Hi Adam - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback.
Regarding the point raised, we are reviewing feedback and will ensure this is addressed in club. Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Reply from PureGym UK - Newport Gwent
Hi Martin - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback.
Our app had some short downtime but has since returned to full functionality and is now ready for you to use. We do apologise for any inconvenience caused. Thanks, PureGym.
Good utilities
Good utilities, good option of resistance machines and free weights. Massive section for cardio. 3 star rating is because of how many youngsters are in the gym and treat it like rubbish tip. Weights left everywhere. Paper towels hanging from machines. If the clients were more mature, I would give it a 5 star.
27 September 2024
Reply from PureGym UK - Newport Gwent
Hi Luke - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback.
If you could get in touch with us directly with the Gym Manager/Member Services to provide more information (such as date and time or names etc.) we can look into assisting you with this. Keeping the gym clean and tidy is important so we'd like to look further into this. Thanks, PureGym
Reply from PureGym UK - Newport Gwent
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear you enjoy using the gym! Thanks, PureGym
Great experience
Great experience. Clean, friendly environment, well equipped.
3 September 2024
Unprompted review
Reply from PureGym UK - Newport Gwent
Hi Laci. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We do our very best to provide a wide range of equipment so that members have a variety of ways to workout.
We are really happy to hear you enjoy using the gym! Thanks, PureGym
It’s almost 30 degrees outside and the…
It’s almost 30 degrees outside and the gym didn’t even have the air conditioning going
We walked in and straight back out again. Get the basics right for a start
29 July 2024
Reply from PureGym UK - Newport Gwent
Hi Jamie. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.
We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Air con in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers. Thanks, PureGym
Reply from PureGym UK - Newport Gwent
Hi Stephen - It's great to hear you're enjoying PureGym, and thank you for the 5* review!
Thanks, PureGym
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