PureGym UK - Northampton Central Reviews 99

TrustScore 4.5 out of 5

4.3

St Peters Way, NN1 1PJ Northampton, GB


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Rated 4 out of 5 stars

It's too cold lately. I couldn't warm up, was so freezing. Also women's toilets, 1 is constantly out of order. And equipment... I noticed that some of the equipment is not working long time already, a... See more

Rated 3 out of 5 stars

It is almost snowing inside, too cold. Whenever I go to train I end up sick, I think your machines that regulates the air temperature are either faulty or settings are wrong. The equipment used for th... See more

Company replied

Rated 5 out of 5 stars

Very fast response and problem rectified from a very polite pleasent member of your team.

Rated 3 out of 5 stars

Gym is perfectly okay, personal trainers are not. The Gym is lacking a few pieces of equipment which can be found in other Puregyms but is always tidy with lots of space. The personal trainers, exc... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Northampton Central

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • St Peters Way, NN1 1PJ, Northampton, United Kingdom

4.3

Excellent

TrustScore 4.5 out of 5

99 reviews

5-star
4-star
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1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

This place is second to none the best…

This place is second to none the best gym for my partner & myself.
Very friendly & informative staff.
It’s always clean.
Plays decent music.
Lots of equipment choice.

24 June 2024
Unprompted review
PureGym UK - Northampton Central logo

Reply from PureGym UK - Northampton Central

Hi Kerry - It's great to hear you're enjoying PureGym, and thank you for the 5* review!🙌

Thanks, PureGym

Rated 5 out of 5 stars

I like the gym its so cleaned and they…

I like the gym its so cleaned and they have lots of items I prefer everyone buy a premium bundle of gym and must visit it ❤️ but a little issue in the gym there is no instructor to guide new customers i think if they provide a instructor who tells little bit how to you the items then uts world best gym ❤️

7 May 2024
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Reply from PureGym UK - Northampton Central

Hi Andul - Thank you for the 5* review and welcome to PureGym!

You can head to your members area -> class timetable and book an induction with a member of your gym team free of charge! This is called "Get Started" 😊

We hope you enjoy your new membership with us!

Thanks, PureGym

Rated 3 out of 5 stars

Overall setup is amazing with advance…

Overall setup is amazing with advance equipments, nice location and parking. Poor ventilation and bad odour of sweating adversely effect all the merits.

12 March 2024
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Reply from PureGym UK - Northampton Central

Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.

Thanks, PureGym

Rated 5 out of 5 stars

Always a pleasure to workout in an…

Always a pleasure to workout in an environment which is safe, friendly and welcoming

9 March 2024
Unprompted review
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Reply from PureGym UK - Northampton Central

Hi JC Thanks for taking the time to leave this 5 star review, we always appreciate and take on board member feedback.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We are really happy to hear you enjoy using the gym! Thanks, PureGym

Rated 4 out of 5 stars

No frills

No frills, clean and tidy. Decent gym!

10 February 2024
Unprompted review
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Reply from PureGym UK - Northampton Central

Hi BC. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 1 out of 5 stars

They promised a discount for joining

They promised a discount for joining, but they charged the entire amount!

5 February 2024
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Reply from PureGym UK - Northampton Central

Hi, thanks for leaving us this review. We are sorry to see this is 1 star.

We are sorry to hear this. If you have not already, we advise contacting Member Services via email or social media. They will be happy to advise and assist you further with this.

Thanks, PureGym

Rated 5 out of 5 stars

Well equipped with lots of space

Well equipped with lots of space. Proper guidelines are provided

30 January 2024
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Reply from PureGym UK - Northampton Central

Hi Ryan, thank you for taking the time to leave this review, we are delighted to see this is 5*s.

It's important to us to provide our members with a great space to work out, in a clean and friendly environment and we're so pleased to hear you are enjoying PureGym!

Rated 3 out of 5 stars

Smelly needs improvement

The gym has everything that the majority of users will ever need. It just needs more cleaning and love. Small lockers, changing room smells, and showers are off at night. The sink is moldy and needs proper cleaning. The equipment is dated but works. Taking into account the price and what is on the market... it is a good value for money. Giving 3 stars for the above. I'm sure it can be improved. Good luck!

18 January 2024
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Reply from PureGym UK - Northampton Central

Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 1 out of 5 stars

Angry workers in the gym

Angry workers in the gym, no explanation, speak to me not nice.🙈

15 January 2024
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Reply from PureGym UK - Northampton Central

Hi Virginija. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. Would you be able to tell us the reason behind your comments and rating so we can better understand this?

Thanks, PureGym

Rated 5 out of 5 stars

"Solid 24/7 Gym"

impressed! Clean, well-equipped, and 24/7 access suits my schedule. Staff is helpful, and the atmosphere is motivating. Minor suggestion: more staff during late hours. Overall, a great fitness spot. Highly recommend!

22 December 2023
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Reply from PureGym UK - Northampton Central

Hi there! Thank you for taking the time to leave this review, we are delighted to see this is 5*s.

It's important to us to provide our members with a great space to work out, in a clean and friendly environment and we're so pleased to hear you are enjoying PureGym!

Rated 5 out of 5 stars

Amazing experience and wonderful staff

Amazing experience and wonderful staff, who are always there to help.

22 December 2023
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Reply from PureGym UK - Northampton Central

Hi Will. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Nice clean gym has loads of different…

Nice clean gym has loads of different equipment only down fall is the barbell area is very small so you cannot always get in there as there is only 2 Smith machines

22 December 2023
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Reply from PureGym UK - Northampton Central

Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 3 out of 5 stars

Lots of variety in terms of equipment…

Lots of variety in terms of equipment and clean environment, however, the AC settings might not be optimal. It is too windy and cold inside the gym, really easy to get sick.

22 December 2023
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Reply from PureGym UK - Northampton Central

Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Temperatures/air con in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers.

Thanks, PureGym

Rated 5 out of 5 stars

Probably the best gym in Northampton

I’ve been to a lot of gyms over the years and I personally think that
PureGym Northampton Central is the best one due to the amount of good quality equipment available & the cleanliness of the gym.
The overall atmosphere is second to none.

13 December 2023
Unprompted review
PureGym UK - Northampton Central logo

Reply from PureGym UK - Northampton Central

Hi ZNA. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Good experience overall

Plenty of equipments
Cooperative staff
Safe environment

12 October 2023
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Reply from PureGym UK - Northampton Central

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars
PureGym UK - Northampton Central logo

Reply from PureGym UK - Northampton Central

Hi Brown. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Good Gym

Wide range of equipment as compared to other gyms and economical.

25 September 2023
Unprompted review
PureGym UK - Northampton Central logo

Reply from PureGym UK - Northampton Central

Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 1 out of 5 stars

Ripped off

Did not receive pin after paying for day pass, complete waste of money. No help from staff.

8 July 2023
Unprompted review
PureGym UK - Northampton Central logo

Reply from PureGym UK - Northampton Central

Hi Laszlo, thanks for leaving us this review. We are sorry to see this is 1 star.

We are sorry to hear this. If you have not already we would advise speaking to Member Services via email or social media as they will be able to advise/assist you further with this. We can only apologise for any inconvenience caused.

Thanks, PureGym

Rated 4 out of 5 stars

I love this gym

I love this gym. It is inclusive, safe, and the staff are approachable when needed. Great selection of machines and the weights area is more than adequate. I only have one small gripe, it's that the showers no longer heat up and are literally about 30 - 40 seconds before they turn off again. I use the gym before work, which means when I hit the showers I am getting ready for the office. I'd just like the showers to be warmer and last for a little longer. Everything else is excellent.

3 July 2023
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Reply from PureGym UK - Northampton Central

Hi Adam, thanks for leaving us this review. We appreciate and value our member feedback.

We have recently made slight changes to the shower temperatures, to 33 degrees, both to control our energy usage and to reduce our carbon footprint. All member feedback is reviewed, and brought to the attention of our Facilities team, who regularly review any changes we make to our gym facilities, and we would like to thank you for passing on these concerns.

Thanks, PureGym

Rated 5 out of 5 stars

Value for money

Value for money
Best proximity to the town centre
Effective gym equipment
Free and welcoming environment

22 June 2023
Unprompted review
PureGym UK - Northampton Central logo

Reply from PureGym UK - Northampton Central

Hi Makatendeka. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

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