PureGym UK - Northolt Reviews 141

TrustScore 3.5 out of 5

3.7

8 Rowdell Road, UB5 6AG Middlesex, GB


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Rated 5 out of 5 stars

I have never had any problems since I have been with PureGym, very friendly and helpful and understanding staff and I thoroughly enjoy all the classes that I do.

Company replied

Rated 2 out of 5 stars

The refurbishment has been good in parts. New spin studio - how ever this needs mirrors. However, not many spin classes have been put on! Also not many classes near Christmas!! This gym is becomin... See more

Company replied

Rated 3 out of 5 stars

Good facilities and great selection of free weights and machines, but the gym needs better ventilation and a deep clean. As soon as you walk in there is a strong smell of stale sweat and (area... See more

Company replied

Rated 5 out of 5 stars

Debbie is a personal trainer with a difference.... the vibes and energy that she brings to her class, each and every time, cannot be matched with any other trainer. Debbie treats every single member w... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Northolt

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • 8 Rowdell Road, UB5 6AG, Middlesex, United Kingdom

3.7

Average

TrustScore 3.5 out of 5

141 reviews

5-star
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1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Always brilliant classes with Debbie

Always brilliant classes, fun, energetic and tough! Thanks for pushing us

7 February 2024
Unprompted review
PureGym UK - Northolt logo

Reply from PureGym UK - Northolt

Hi NK, thank you for taking the time to leave this review, we are delighted to see this is 5*s.

It's important to us to provide our members with a great space to work out, in a friendly environment and we're so pleased to hear you are enjoying PureGym!

Rated 5 out of 5 stars

Absolutely amazing trainer Debbie

Absolutely amazing trainer Debbie ! Love the class very energetic and feel absolutely amazing after the session ! She really makes sure everyone is putting in the effort while also having fun !!!!

7 February 2024
Unprompted review
PureGym UK - Northolt logo

Reply from PureGym UK - Northolt

Hi Hodman. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Me, PureGym & Debbie McQueen

I attend puregym northolt and attend Debbie McQueen's classes ALL her classes. She is such an inspiration and has helped me lose inches upon inches.
If it wasn't for her I probably wouldnt still be an ACTIVE member of puregym I have the gymbug because of her.
We have a community and I feel so blessed to be part of it

Thank you Debz

7 February 2024
Unprompted review
PureGym UK - Northolt logo

Reply from PureGym UK - Northolt

Hi Ms Grant. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Debbie is one of those most motivating…

Debbie is one of those most motivating instructors i’ve come across, her classes are insanely addictive and i never thought i would be able to do any of the high intensity workouts she includes in her weekly timetable, however she plans her routines so that all women of all ages and fitness abilities can take part and achieve an extremely successful work out and build on their strength and fitness levels

7 February 2024
Unprompted review
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Reply from PureGym UK - Northolt

Hi Adelina. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Amazing work-out

Debbie’s classes are full of drive, energy, motivation.
I have never encountered such commitment and motivation from any other instructors.
In all her classes there is a brilliant drive and energy she pushes to achieve your best form. Please give Debbie the credits, she is a brilliant teacher and individual and deserves all the best for her commitment to make this gym work for all.

7 February 2024
Unprompted review
PureGym UK - Northolt logo

Reply from PureGym UK - Northolt

Hi Sonia. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Debbie is the best thing about PureGym…

Debbie is the best thing about PureGym Northolt. Her classes, her friendly nature are what every member of her class appreciates. Debbie is not only approachable, she’s fun and is always ready to lend a helping hand.
She pushed you to achieve the very best in yourself and drip feeds confidence to make you believe you CAN achieve what you want and helps motivate you towards your goal.
Thank you for everything Debbie! ❤️

7 February 2024
Unprompted review
PureGym UK - Northolt logo

Reply from PureGym UK - Northolt

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Good service

Great experience

5 February 2024
PureGym UK - Northolt logo

Reply from PureGym UK - Northolt

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Compassionate and kind

Tobias is a kind and exceptional person who made my joining experience so special. Thank you for supporting the hidden disabilities and making me feel welcome in the gym.

30 January 2024
PureGym UK - Northolt logo

Reply from PureGym UK - Northolt

Hi there, thank you for this lovely review. We are so pleased to hear that your thoughts on our joining experience, and we look forward to seeing you again in the gym soon.

Rated 5 out of 5 stars

Body Pump class 100% recommended it

Alex Johnson’s class was amazing
I’m not a member, I came as a buddy
I was blown away by the cleanliness and professionalism within the facilities
Thank you Alex for a great Body Pump class
Bubsx

13 January 2024
PureGym UK - Northolt logo

Reply from PureGym UK - Northolt

Hi Bubs, thank you for taking the time to leave this review, we are delighted to see this is 5*s.

It's important to us to provide our members with a great space to work out, in a clean and friendly environment and we're so pleased to hear you enjoyed your visit to the gym!

We hope to see you again soon.

Rated 5 out of 5 stars

Lovely place to work out

Lovely place to work out. Really nice people around and fantastic staff. Clean and pleasant to spend time in.
I love it!

8 January 2024
Unprompted review
PureGym UK - Northolt logo

Reply from PureGym UK - Northolt

Hi there! Thank you for taking the time to leave this review, we are delighted to see this is 5*s.

It's important to us to provide our members with a great space to work out, in a friendly environment and we're so pleased to hear you are enjoying PureGym!

Rated 5 out of 5 stars

Great gym

Great gym, only thing missing is electrical car charging points. At the Northalt gym

20 December 2023
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Reply from PureGym UK - Northolt

Hi Patel. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 3 out of 5 stars

I like the gym but needs a dry area for…

I like the gym but needs a dry area for bikes

22 December 2023
PureGym UK - Northolt logo

Reply from PureGym UK - Northolt

Hi Dean. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 3 out of 5 stars

Facilities deteriorating at Northolt…

Facilities deteriorating at Northolt gym. Mens changing room cold and showers lukewarm and temperature not adjustable. Staff only talk to people who pay for personal training, rest of members not acknowledged...not even a greeting or smile.

21 December 2023
PureGym UK - Northolt logo

Reply from PureGym UK - Northolt

Hi Manoj. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.

Thanks, PureGym

Rated 3 out of 5 stars

It's becoming extremely crowded

It's becoming extremely crowded

Feels not valuable for money

20 December 2023
PureGym UK - Northolt logo

Reply from PureGym UK - Northolt

Hi John. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym.

Thanks, PureGym

Rated 5 out of 5 stars

Lovely staff & great classes

Lovely staff & great classes. The studio room is the perfect quiet area to work out peacefully, not too many people are there wheb there aren’t any classes running inside.

1 November 2023
Unprompted review
PureGym UK - Northolt logo

Reply from PureGym UK - Northolt

Hi Alexandra. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Strength 30

Parsa runs a fantastic Strength 30 class on Sunday mornings. He puts alot of effort in organising the various stations. However 30 minutes is too short, can it be extended to 45 minutes please 🙏.

26 November 2023
Unprompted review
PureGym UK - Northolt logo

Reply from PureGym UK - Northolt

Hi Krish. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. If you have any specific feedback regarding the classes we would advise raising these with the Gym Manager as they will be able to advise you further.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

A lovely environment

A lovely environment, a lot of space, clean premises and affordable prices

15 October 2023
PureGym UK - Northolt logo

Reply from PureGym UK - Northolt

Hi -Thanks for taking the time to leave this review for Northolt, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Amazing personal trainers!!

Amazing personal trainers!!! Every and each class is so amazing and motivating to attend!
Staff are always very helpful.

5 July 2023
Unprompted review
PureGym UK - Northolt logo

Reply from PureGym UK - Northolt

Hi Agne. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 3 out of 5 stars

Cleaning and accessibility

The gym in general is very good but they should leave open the class room after 8 pm as a lot of people go in the night and there is no space for doing stretching or other exercises. Plus there is no too much air floating, in fact most of the time there is a bad air.
However the personal trainers are friendly and helpful

10 July 2023
Unprompted review
PureGym UK - Northolt logo

Reply from PureGym UK - Northolt

Hi Rashna. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 1 out of 5 stars

Stinks of body odour when you walk in🤢

Stinks of body odour when you walk in! Such poor ventilation in this gym I’ve never been to one that has ever stank of body odour when you walk in! And it’s been like this for months I don’t know why they haven’t done anything to prevent it. The changing rooms also stink and don’t look very hygienic!

1 July 2023
Unprompted review
PureGym UK - Northolt logo

Reply from PureGym UK - Northolt

Hi Adam. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.

Thanks, PureGym

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