The space is large well lit and spacious, so it didn’t feel overly busy, and had loads of equipment, I seemed to be very close to the top limit of a lot of it though, like dumbbells and cable machin... See more
Company replied
Location
Switch location28 Castle Mall Shopping Centre, NR1 3DD Norwich, GB
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See what reviewers are saying
Norwich Castle Mall. Good range of equipment and free weights. Good range of classes. Gym is clean most of the times, but much poorer standards during weekend. On a recent weekend visit, there were no... See more
Company replied
So far I have had a brilliant experience at Pure Gym. I frequently attend the classes and have noticed my fitness has improved since doing so. Trainer Amber has been really welcoming, and is always ha... See more
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The good: good value, good equipment, all fairly new in very good condition. Staff are friendly, 24 hour access through pods, lockers and toilet facilities and good classes. The bad: Toilet and sho... See more
Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - Norwich Castle Mall
Written by the company
Membership Help
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
28 Castle Mall Shopping Centre, NR1 3DD, Norwich, United Kingdom
3.9
Great
65 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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Spacious, loads of equipment!
The space is large well lit and spacious, so it didn’t feel overly busy, and had loads of equipment, I seemed to be very close to the top limit of a lot of it though, like dumbbells and cable machines.
Great workout though! Thanks!
18 December 2025
Reply from PureGym UK - Norwich Castle Mall
Hi Roger- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment/kit so that members have a variety of ways to workout. We are really happy to hear you enjoy using the gym overall! Thanks, PureGym
Good gym
Good gym.
But I wanted to ask when some of the out of order equipment will be repaired? 1 rower and the long pull machine have been broken for months and now the chest press machine is also out of order, how long to wait for that to be fixed?
13 November 2025
Unprompted review
Reply from PureGym UK - Norwich Castle Mall
Hi there - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym
Ban spray on deodorant in the changing rooms
Good value for money, convenient and good equipment. Rated 4 stars due to gym colour making it feel a bit dark. Branding is fine, but lighten the basement gym up guys. And you should ban spray on deodorant in the changing rooms, it's a health risk and some people don't respond well to it.
21 September 2025
Reply from PureGym UK - Norwich Castle Mall
Hi there - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback and we are pleased to see this is 4 stars. We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
Nice & beauti
Nice & beauti, needen clean every facilitise availabe which I enjoyed a lot
25 September 2025
Reply from PureGym UK - Norwich Castle Mall
Hi there - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Great gym
Great gym and the equipment works really well cheap membership costs aswell which is good for young people with not a lot of money.
20 April 2025
Reply from PureGym UK - Norwich Castle Mall
Hi there - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Reply from PureGym UK - Norwich Castle Mall
Hi João - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars! It's great to hear you found the sign up process easy and straightforward, that's exactly what we aim for. We have lots of information for our members readily accessible for when and if they need it, this can all be accessed through our help centre: https://www.puregym.com/help-centre/ and there is useful information also available within the PureGym app. We hope you enjoy your new membership! Thanks, PureGym
No spray & kids
Gym was dirty. Only 1 bottle of cleaning spray-should be more around various areas of the gym so people can wipe down after. Full of kids who were blatantly under 16-this shouldn’t be allowed for many reasons. Serious legal issues with this.
13 August 2025
Reply from PureGym UK - Norwich Castle Mall
Hi Thomas, thank you for taking the time to leave this review.
We're sorry to hear that you have concerns surrounding the cleanliness of your gym. We work hard to ensure that our gyms are a safe and comfortable environment for all of our members, and always take member feedback on board.
Please may we ask that you contact us directly to discuss this feedback further? This can either be done with your Gym Manager in the gym, or by contacting our Member Services team on member.services@puregym.com.
Our team do have procedures in place if they believe members are under the age of 16, but if you have any concerns about this, please notify staff on site as soon as you can and they can assist with this.
Thanks, PureGym
No dilute in the Sports Drink Dispenser…
No dilute in the Sports Drink Dispenser three Sunday nights in a row at Pure Gym Castle Quarter Norwich.
Rather annoying when you pay a bit extra for this service.
27 July 2025
Unprompted review
Reply from PureGym UK - Norwich Castle Mall
Hi Ray. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. It would really help us if you could get in touch directly with the Gym Manager to provide more information so this can be investigated.
Regular maintenance checks are undertaken, and any issues identified are escalated to engineers straight away, but if you have any concerns about the facilities in your gym, please notify staff on site as soon as you can.
Thanks, PureGym.
I enjoyed my experience, would recommend checking out the app before going
The gym is about 40 years more advanced than the one I had last gone to in Buenos Aires, Argentina, but I wasn't able to book an induction so walked right in and got started without any instruction.
I did like the gym, though, and am aware I can get a fuller experience from using the app.
3 June 2025
Reply from PureGym UK - Norwich Castle Mall
Hi Stephanie. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you found the joining process easy and we hope you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK - Norwich Castle Mall
Hi James - Thank you so much for sharing your feedback, we always value and take into consideration what our members have to say.
We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym.
single visit experience
For a single visit you are supposed to get instructions by scanning the code at door, but because the signal is so poor you cannot do it. You have to upstairs where the signal is better (but the you cannot scan the code!). Then you have to register and even though you are a tourist, you should have a British post code, which you do not have! So you need to invent one (and know the right format, which I did not). Going in you are told to get a lock to the lockers at the vending machines. But there is nothing. When you ask the personnel, they say you should buy one (for a single visit!). I did not and it worked ok.
10 April 2025
Reply from PureGym UK - Norwich Castle Mall
Hi, Thanks for taking the time to leave this review, we're sorry to see it's 1 star.
It's important to us to receive member feedback, so that we can continue to improve the service we offer our members.
We would really appreciate if you could get in touch directly to provide more information on your PureGym experience, and any areas you feel we could improve, to make sure you have a 5* experience with us.
You can either have a chat to your Gym Manager, or contact our Member Services team on member.services@puregym.com. We look forward to hearing from you!
Thanks, PureGym
Every thing is great but there is one…
Every thing is great but there is one problem that the ladies bathroom smells bad
7 January 2025
Reply from PureGym UK - Norwich Castle Mall
Hi there - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment. We fully understand the importance of cleanliness and will be dealt with.
It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.
The Ladies Toilets are always smelly.
14 December 2024
Reply from PureGym UK - Norwich Castle Mall
Hi Lindsey - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym
Everything's usually pretty good
Everything's usually pretty good, but there hasn't been locks on the male bathrooms for like 2ish? Maybe more months now, feel like some new equipment/machines wouldn't go a miss,but most equipment is pretty up to date
14 December 2024
Reply from PureGym UK - Norwich Castle Mall
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.
Could you please get in touch directly with the Gym Manager to provide more information (such as dates and times) so this can be looked into. Thanks, PureGym.
My gym experience
My gym experience is amazing all the staff are absolutely incredible their so helpful and so kind to everyone they help with anything you need and the gym feels like home to me
8 October 2024
Reply from PureGym UK - Norwich Castle Mall
Hi Grace – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym (Now you're home away from home!) and the support from our team. Thanks again, PureGym.
Nice environment, spacious and clean
Nice environment, good amount of equipment and class choices and Not too busy in the mornings. I had a nice time for newbie ☺️
24 November 2024
Reply from PureGym UK - Norwich Castle Mall
Hi there - Thank you so much for your feedback! We're glad to hear you enjoyed the friendly staff and great atmosphere. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.
Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.
Absolutely brilliant
Absolutely brilliant. 10 on 10. High overall quality. Definitely recommend.
17 November 2024
Reply from PureGym UK - Norwich Castle Mall
Hi Jaison! Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Hope you continue to enjoy your time with us! Thanks, PureGym
I started training at puregym castle…
I started training at puregym castle mall a little over 2 years ago. And out of all the other gyms I have tried in Norwich I cant speak as highly of the one at castle mall
The staff are friendly great prices and equipment, a convenient location in the city
If you are new to norwich and looking for a gym I can highly recommend this location
29 October 2024
Unprompted review
Reply from PureGym UK - Norwich Castle Mall
Hi Henry - Thank you so much for your feedback! We're glad to hear you're enjoying the friendly staff and great atmosphere. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.
Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.
My pin won't work
14 September 2024
Reply from PureGym UK - Norwich Castle Mall
Hi Oliver, we're sorry to see this 3 star review!
As we require more info to help, please drop our Member Services team a message on (member.services@puregym.com) with your accurate email address, mobile number and DOB - So they can find your account and advise accurately on your PIN and access .
We look forward to getting this sorted for you!
Thanks, PureGym.
Reply from PureGym UK - Norwich Castle Mall
Hi there - Thank you for the 5* review and welcome to PureGym!
We hope you enjoy your new membership with us!👏
Thanks, PureGym
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