PureGym UK - Nottingham Castle Marina Reviews 83

TrustScore 4 out of 5

4.0

20 Castle Bridge Road, NG7 1GX Nottingham, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The reason my experience has been great is because of a instructor who works at Castle Marina Pure Gym named Mona Alkayyal. You will always know when Mona classes are taking place because they ar... See more

Rated 3 out of 5 stars

All the training facilities are fine . There’s not enough signs asking people to clean after they’ve been on any cardio - the ski machine is vile . Pools of sweat left on the floor , lack of spray,... See more

Company replied

Rated 1 out of 5 stars

Unfortunately, Pura Gym Castle Marina seems to give priority to people who are attending classes, without considering other members who are there to train independently. Today, for example, there... See more

Company replied

Rated 4 out of 5 stars

great vibe, cheap and get what is marketed. however, the varying prices are odd and its slightly annoying i have to buy a membership for one gym in Grantham and my local city of Nottingham wont ahve a... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Nottingham Castle Marina

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • 20 Castle Bridge Road, NG7 1GX, Nottingham, United Kingdom

4.0

Great

TrustScore 4 out of 5

83 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The reason my experience has been great…

The reason my experience has been great is because of a instructor who works at Castle Marina Pure Gym named Mona Alkayyal.
You will always know when Mona classes are taking place because they are full, and whole atmosphere of the room is friendly, welcoming and buzzing. Not only does she change the routine and structure of classes every week she even manages to change the music too, so you are never bored and always excited of what will come next.
Mona always takes time out to talk to members, and always offers free advice towards your gym journey, and always exercises, Patients, Empathy where needed and is very knowledgably in all areas of fitness and food health. Mona is also very kind and always approachable to all of clients needs for example I was moaning about leaving my towel at home, and the impact this has on my trainer, Monas response was I have a spare towel and within seconds a towel was in my hands.....
I would absolutely 100 percent recommend Mona to anyone looking to improve their fitness or even just for a gym chat.
She is such a engaging coach who actually cares.

11 March 2026
Unprompted review
Rated 5 out of 5 stars
PureGym UK - Nottingham Castle Marina logo

Reply from PureGym UK - Nottingham Castle Marina

Hi Aaron- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear you enjoy using the gym overall! Thanks, PureGym

Rated 5 out of 5 stars

Love this gym

Love this gym, great community, good equipment well maintained. The staff are really helpful, friendly and proactive.

18 February 2026
Unprompted review
PureGym UK - Nottingham Castle Marina logo

Reply from PureGym UK - Nottingham Castle Marina

Hi Claire. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we are really happy to hear you enjoy using the gym overall! Looking forward to seeing you back soon. Thanks, PureGym

Rated 1 out of 5 stars

Unfortunately

Unfortunately, Pura Gym Castle Marina seems to give priority to people who are attending classes, without considering other members who are there to train independently.

Today, for example, there was meditation music being played at a very high volume. This kind of music does not help at all those who wake up on a Sunday morning to come and train. Instead, it makes training uncomfortable and difficult.

This is not the first time this has happened, and it is becoming frustrating. I believe the gym should be a space that accommodates all members, not only those attending classes.

11 January 2026
Unprompted review
PureGym UK - Nottingham Castle Marina logo

Reply from PureGym UK - Nottingham Castle Marina

Hi Marcos- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused by this and any disruption this has caused to your workout. We provide all of our teams with bespoke music platforms created just for fitness classes which provide a wide range of motivating music specific to each class type PureGym offers. Staff should undertake regular volume checks for the safety and comfort of our members, but if you approach the Gym Manager with more info, including dates and time, they will be more than happy to look into this for you and ensure the music is kept at the expected volume. Thanks, PureGym

Rated 5 out of 5 stars

Very nice staff and a good place to…

Very nice staff and a good place to train for fitness

8 May 2025
PureGym UK - Nottingham Castle Marina logo

Reply from PureGym UK - Nottingham Castle Marina

Hi William- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we are really happy to hear you enjoy using the gym overall! Thanks, PureGym

Rated 2 out of 5 stars

Was clean but other than that has…

Was clean but other than that has hospital ward lighting and little number of plates

1 October 2025
PureGym UK - Nottingham Castle Marina logo

Reply from PureGym UK - Nottingham Castle Marina

Hi there - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.

Rated 4 out of 5 stars

good gym

good gym, gets busy

19 September 2024
PureGym UK - Nottingham Castle Marina logo

Reply from PureGym UK - Nottingham Castle Marina

Hi Julen, thank you for taking the time to leave this review.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We’re afraid it's true, our gyms can become busy, especially at peak times. The busyness of the gym does fluctuate throughout the day, or depending on the day of the week. You can always check how busy the gym is before attending on your PureGym app.!

Thanks, PureGym

Rated 5 out of 5 stars

I visited the gym yesterday and one of…

I visited the gym yesterday and one of the coaches, kindly showed me around and discussed membership options. All very clear. The online application is very easy as well. The gym itself has everything you need.

2 July 2025
PureGym UK - Nottingham Castle Marina logo

Reply from PureGym UK - Nottingham Castle Marina

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Gym review

It’s really good gym and affordable and can accommodate many people , I go to gym evening, even though it’s the most rush time in the gym , I find a place to workout peacefully with out any interruptions

6 September 2024
PureGym UK - Nottingham Castle Marina logo

Reply from PureGym UK - Nottingham Castle Marina

Hi Yash. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Good gym

Good free weights area, good machines to work out could do with another chest press machine & could do with more weights (plates) and a sauna and steam room as it would be good for recovery. Also bit more space in the changing rooms

21 May 2025
PureGym UK - Nottingham Castle Marina logo

Reply from PureGym UK - Nottingham Castle Marina

Hi Nav - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoy using the gym! Regarding the point raised, we’re afraid this would not be possible; we don't have pools/saunas etc. as standard in our gyms as our focus is on providing quality fitness equipment while keeping costs affordable for all members. Thanks, PureGym

Rated 4 out of 5 stars

great vibe but packed

great vibe, cheap and get what is marketed. however, the varying prices are odd and its slightly annoying i have to buy a membership for one gym in Grantham and my local city of Nottingham wont ahve all puregym accessible due to the aforementioned concern. There is also a 'cramped' vibe with university students around 4-5pm which is a shame too..

9 May 2025
PureGym UK - Nottingham Castle Marina logo

Reply from PureGym UK - Nottingham Castle Marina

Hi Joe - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym. Thanks, PureGym

Rated 5 out of 5 stars

Staff member was so helpful and…

Staff member was so helpful and friendly.

10 March 2025
PureGym UK - Nottingham Castle Marina logo

Reply from PureGym UK - Nottingham Castle Marina

Hi there – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.

Rated 5 out of 5 stars

Great value for money

The gym is very clean and staffs are very friendly. The gym has lot of equipments and personal training is also available. Overall a great experience.

2 March 2025
PureGym UK - Nottingham Castle Marina logo

Reply from PureGym UK - Nottingham Castle Marina

Hi Harish - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! Thanks, PureGym.

Rated 5 out of 5 stars

Was a very easy experience

Was a very easy experience

17 January 2025
PureGym UK - Nottingham Castle Marina logo

Reply from PureGym UK - Nottingham Castle Marina

Hi there. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We are happy to hear of your feedback regarding the joining process and that you're enjoying using the gym overall! Thanks, PureGym

Rated 3 out of 5 stars

Plenty of equipment-very poor hygiene

All the training facilities are fine .
There’s not enough signs asking people to clean after they’ve been on any cardio - the ski machine is vile . Pools of sweat left on the floor , lack of spray, signs , and tissues , just to ask wipe your sweat of the floor/ machines , wouldn’t go amiss- instead of sitting in the office doing f***all - it’s all there to see, put cleaning facilities in front of these machines - not asking too much .
Castle Marina - Nottingham .

15 December 2024
PureGym UK - Nottingham Castle Marina logo

Reply from PureGym UK - Nottingham Castle Marina

Hi Simon - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of supplies being available to members and staff and this will be dealt with. Thanks, PureGym

Rated 5 out of 5 stars

It's fantastic but I think you should…

It's fantastic but I think you should definitely bring back Connor he is missed lots

14 December 2024
PureGym UK - Nottingham Castle Marina logo

Reply from PureGym UK - Nottingham Castle Marina

Hi Carol. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 5 out of 5 stars

It was fairly easy to subscribe to…

It was fairly easy to subscribe to membership and the gym itself was neat and clean.

2 December 2024
PureGym UK - Nottingham Castle Marina logo

Reply from PureGym UK - Nottingham Castle Marina

Hi Haider - Thank you so much for sharing your feedback, we always value and take into consideration what our members have to say.

We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym.

Rated 1 out of 5 stars

Old machines

Old machines
Some of them broken

3 November 2024
PureGym UK - Nottingham Castle Marina logo

Reply from PureGym UK - Nottingham Castle Marina

Hi Rifat - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.

We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym.

Rated 5 out of 5 stars

The gym is friendly and professional…

The gym is friendly and professional throughout out, the staff are very professional and friendly.

15 September 2024
Unprompted review
PureGym UK - Nottingham Castle Marina logo

Reply from PureGym UK - Nottingham Castle Marina

Hi John, thank you for taking the time to leave this 5* review!

It's important to us to provide our members with a great space to work out, in a friendly environment and we're so pleased to hear you are enjoying PureGym!

Thanks, PureGym

Rated 5 out of 5 stars

Easy to operate since I had experience…

Easy to operate since I had experience of another gym. The entry and exit should be written down in the gym for new comers

9 September 2024
PureGym UK - Nottingham Castle Marina logo

Reply from PureGym UK - Nottingham Castle Marina

Hi Preet - It's great to hear you're enjoying PureGym, and thank you for the 5* review!

If you have any specific suggestions please approach the Gym Team or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look