PureGym UK - Nottingham Castle Marina Reviews 83

TrustScore 4 out of 5

4.0

20 Castle Bridge Road, NG7 1GX Nottingham, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The reason my experience has been great is because of a instructor who works at Castle Marina Pure Gym named Mona Alkayyal. You will always know when Mona classes are taking place because they ar... See more

Rated 3 out of 5 stars

All the training facilities are fine . There’s not enough signs asking people to clean after they’ve been on any cardio - the ski machine is vile . Pools of sweat left on the floor , lack of spray,... See more

Company replied

Rated 1 out of 5 stars

Unfortunately, Pura Gym Castle Marina seems to give priority to people who are attending classes, without considering other members who are there to train independently. Today, for example, there... See more

Company replied

Rated 4 out of 5 stars

great vibe, cheap and get what is marketed. however, the varying prices are odd and its slightly annoying i have to buy a membership for one gym in Grantham and my local city of Nottingham wont ahve a... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Nottingham Castle Marina

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • 20 Castle Bridge Road, NG7 1GX, Nottingham, United Kingdom

4.0

Great

TrustScore 4 out of 5

83 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Value for money, not more.

Joining pure gym was easy and monthly fees are reasonably.
Therefore you you get mediocre equipment some machines did not work while I was training. I also found it messy and just about clean enough.
However, it is value for money.
Leaving, or freezing my membership on their app was not as easy as joining.

21 June 2022
PureGym UK - Nottingham Castle Marina logo

Reply from PureGym UK - Nottingham Castle Marina

Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We are sorry to hear of your negative experience with PureGym. We would like to also apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.

Thanks, PureGym

Rated 3 out of 5 stars

I like the fact it’s 24hrs

I like the fact it’s 24hrs, however most of the machines are either over occupied or hard to use, not all but some. I also hope that later there will be punch bags to further cardio and power.

12 June 2022
PureGym UK - Nottingham Castle Marina logo

Reply from PureGym UK - Nottingham Castle Marina

Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 4 out of 5 stars

Very standard

Very standard, decent value-for-money. Being so cheap means that it's always busy, so sometimes there isn't enough equipment for the amount of people working out at any one time. Easy to get a good workout in most of the time. The music they play is terrible though 😂.

10 June 2022
Rated 5 out of 5 stars

Stephan was a absolute gem!

Stephan was a absolute gem! It was my first day today,he helped show me how to use the gym equipment,definitely going back tomorrow ☺️

25 November 2021
PureGym UK - Nottingham Castle Marina logo

Reply from PureGym UK - Nottingham Castle Marina

Hi Nazreen. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and love being able to help and chat to our members when given the opportunity to do so!

It's great to hear you enjoy using the gym overall! :)

Thanks, PureGym

Rated 5 out of 5 stars

Very glad to have signed with Pure Gym Castle Marina Nottingham

I was so surprised to see how much equipment is owned by my local Pure Gym. The staff have such great "can-do" attitudes. The fees are less than my previous gym and the facility is closer! I'm very positive about Pure Gym.

4 November 2021
PureGym UK - Nottingham Castle Marina logo

Reply from PureGym UK - Nottingham Castle Marina

Hi Barbara - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoy using the gym! Thanks, PureGym

Rated 3 out of 5 stars

Average

Relatively busy. not all machines available (no cable rowing) more expensive than other similar places (ie the gym). Noise from classes all the time (honestly!! Either get an sound isolated studio or do them with no mics) . Architectural design of the gym is average.

Staff remarkably nice and approachable. Weights in place. Good music.

Not something I would care about but seems to have many good quality classes.

28 October 2021
PureGym UK - Nottingham Castle Marina logo

Reply from PureGym UK - Nottingham Castle Marina

Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. Regarding the points you have raised, we will certainly look into this! We always strive to continuously improve. Thanks, PureGym

Rated 5 out of 5 stars

Fab classes

Fab classes, great staff, easy atmosphere x

13 October 2021
PureGym UK - Nottingham Castle Marina logo

Reply from PureGym UK - Nottingham Castle Marina

Hi Paul. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and love being able to help and chat to our members when given the opportunity to do so!

It's great to hear you enjoy using the gym overall :)

Thanks, PureGym

Rated 4 out of 5 stars

Good value gym. What it says on the tin!

I've used a few gyms over the years. Pure Gym is just like the name suggests a very straightforward gym package with optional classes. That's what I wanted. You can be in, do your routine and out again, no fuss and no faff. There's an app which is useful I mostly use to check how busy the gym is before I go. It feels clean, well maintained and safe. My chosen gym is mostly younger people, I guess students. I like that there's no contract. It's good value.

12 October 2021
PureGym UK - Nottingham Castle Marina logo

Reply from PureGym UK - Nottingham Castle Marina

Hi Alistair, thanks for taking the time to leave us a review. We are happy to see this is 4 stars!

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.

The app really is useful for our members to use! It's handy little tool with lots of info, tips, workouts, benefits and recourses to really enhance our members experience.

It's great to hear you are enjoying many aspects of the gym overall :)

Thanks, PureGym

Rated 4 out of 5 stars

Overall I’m happy with my experience of…

Overall I’m happy with my experience of the gym classes…. Had a pump class and legs bums and runs class today Sat 18th with Brendan, and I thought it was excellent, a very good thought out, workout…
My once piece of constructive criticism is the cleaning of machines etc…. I would like to see more visible effort from staff, that way maybe customers would follow more..

18 September 2021
PureGym UK - Nottingham Castle Marina logo

Reply from PureGym UK - Nottingham Castle Marina

Hi. Thanks for taking the time to leave this review! We are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

Our classes really are a great way to get a fun but effective workout in, in a shorter period of time.

It's great to hear you enjoy the classes and using the gym overall! :)

Thanks, PureGym

Rated 4 out of 5 stars

Great gym

When I first joined pure gym, I liked the look of it and I felt like the tour we were given beforehand by one of the trainers was very informative and helpful. Unfortunately when I started to train in there, I wasn’t a massive fan of the layout and felt like there wasn’t much space for free weight space apart from the main section, which was full of large built men. For me being a small female this made me feel abit anxious and nervous

20 August 2021
PureGym UK - Nottingham Castle Marina logo

Reply from PureGym UK - Nottingham Castle Marina

Hi Lauryn, thanks for taking the time to leave us a review. We are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We are always looking to expand and improve our facilities where possible, so please keep an eye out for updates. If you have any specific suggestions regarding the layout of the gym please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 5 out of 5 stars

The fitness center is spacious

The fitness center is spacious, clean, has a lot of exercise equipment and is very convenient.

10 August 2021
PureGym UK - Nottingham Castle Marina logo

Reply from PureGym UK - Nottingham Castle Marina

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and do our very best to provide a wide range or equipment/kit so that members have a variety of ways to workout.

We are really happy to hear you enjoy using the gym!

Thanks, PureGym

Rated 5 out of 5 stars

Best in town

Fully equipped, helpful staff, nice working environment
Clean and tidy

9 August 2021
PureGym UK - Nottingham Castle Marina logo

Reply from PureGym UK - Nottingham Castle Marina

Hi Wael. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and love being able to help and chat to our members when given the opportunity to do so! :)

It's great to hear you enjoy using the gym overall.

Thanks, PureGym

Rated 5 out of 5 stars

Great Class!

Attended legs, bums and tums class on Wednesday evening and this is the hardest I’ve worked since before lockdown. Great class, well spaced out and happy to be asked to clean equipment before returning it. Well done!! See you next week!

7 August 2021
PureGym UK - Nottingham Castle Marina logo

Reply from PureGym UK - Nottingham Castle Marina

Hi. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer shorter (but effective) workouts.

Its great to hear you enjoyed this class and we look forward to seeing you back :)

Thanks, PureGym

Rated 3 out of 5 stars

Good gym overall

Good gym overall, the shower could have been better. There is only one setting on shower and it's too worm for me. Also could do with more then only two hour parking.

6 August 2021
PureGym UK - Nottingham Castle Marina logo

Reply from PureGym UK - Nottingham Castle Marina

Hi Mr Shiher, thanks for taking the time to leave us a review. We appreciate and value our member feedback.

This is something we would advise speaking to the Gym Manager in regards to so they can have a further look into this.

Thanks, PureGym

Rated 1 out of 5 stars

Factory farm gym

Factory farm gym, cheap price for cheap equipment and far too busy most of the time to actually use the equipment. No point planning a workout as you till most probably not get to use half of the equipment you need. Definitely worth spending more money to go to a proper old school gym.

6 August 2021
PureGym UK - Nottingham Castle Marina logo

Reply from PureGym UK - Nottingham Castle Marina

Hi, thank you for leaving us a review. We are sorry to see this is 1 star.

We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym which is useful for planning ahead.

Thanks, PureGym

Rated 4 out of 5 stars

Overall really good

Overall really good, feel like there could be 1 or 2 more refill stations

3 August 2021
PureGym UK - Nottingham Castle Marina logo

Reply from PureGym UK - Nottingham Castle Marina

Hi, thank you for taking the time to leave us a review. We are happy to see it is 4 stars!

We appreciate member feedback and we want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We are really happy to hear you enjoy using the gym overall!

Thanks, PureGym

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look