PureGym UK - Nottingham West Bridgford Reviews 87

TrustScore 4 out of 5

4.2

The Becket Way, Wilford Lane, West Bridgford, NG2 7QY Nottingham, GB


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Rated 3 out of 5 stars

I was trialling PureGym against my current gym to see if it was worth swapping, but unfortunately the cons outweighed the pros. The gym itself is clean and uses branded machines/equipment, but there j... See more

Company replied

Rated 5 out of 5 stars

clean, friendly staff and good sized gym. has all the equipment youll need. never TOO busy. ive tried many gyms around nottingham and this one i always come back to!!

Company replied

Rated 4 out of 5 stars

I have just joined and expected to be offered the opportunity to save half the first month fee and zero joining fee (was expecting it on the payment page). I didnt appear to get the option and hav... See more

Company replied

Rated 4 out of 5 stars

Overall I enjoy going to pure gym West Bridgford but it could definitely benefit from regular cleaning. But if you want something to do while on the treadmill, I guess you could count the cobwebs on t... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Nottingham West Bridgford

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • The Becket Way, Wilford Lane, West Bridgford, NG2 7QY, Nottingham, United Kingdom

4.2

Great

TrustScore 4 out of 5

87 reviews

5-star
4-star
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2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

clean, friendly staff and good sized gym.

clean, friendly staff and good sized gym.

has all the equipment youll need. never TOO busy.

ive tried many gyms around nottingham and this one i always come back to!!

8 February 2025
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Reply from PureGym UK - Nottingham West Bridgford

Hi Paris- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment so that members have a variety of ways to workout and we love being able to help and chat to our members when given the opportunity to do so! We're glad to hear you enjoy using the gym overall! Thanks, PureGym

Rated 4 out of 5 stars

Overall I enjoy going to pure gym West…

Overall I enjoy going to pure gym West Bridgford but it could definitely benefit from regular cleaning. But if you want something to do while on the treadmill, I guess you could count the cobwebs on the metal beams by the windows

7 July 2025
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Reply from PureGym UK - Nottingham West Bridgford

Hi Adam - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are working alongside the contracted cleaning team and facilities management, to ensure concerns are addressed in club. It would really help us if you could get in touch directly with the Gym Manager to provide more information on your concerns so this can be investigated. Thanks, PureGym.

Rated 5 out of 5 stars

Great First Impressions

Over and above my expectations at reception ground. Haven't Attended a session yet. I hope they're professional, friendly & knowledgeable all round

2 October 2025
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Reply from PureGym UK - Nottingham West Bridgford

Hi Bernice - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to see your positive comment! Thanks, PureGym

Rated 5 out of 5 stars

Very good

Very good, very confutable ,
Just very hot water when we want take a shower and we don’t have any choice to make a little bit colder thank you.

28 August 2025
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Reply from PureGym UK - Nottingham West Bridgford

Hi there - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It would really help us if you could get in touch directly with the Gym Manager to provide more information (such as date and time.) so this can be investigated. Thanks, PureGym.

Rated 5 out of 5 stars

Unbelievably easy to join

Unbelievably easy to join, even for me and I’m rubbish with computers. Hopefully, when I start the gym, everything will be as smooth. I’m really looking forward to starting. It looked busy when I had a look around, so must be good. Jo (I think his name was) (deputy manager) showed me around and he was informative, welcoming and friendly.

29 July 2025
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Reply from PureGym UK - Nottingham West Bridgford

Hi Bradley - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars! It's great to hear you found the sign up process easy and straightforward, that's exactly what we aim for. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear of this experience and see your positive comment for a member of the team! Thanks, PureGym

Rated 1 out of 5 stars

I feel scammed as the site showed I…

I feel scammed as the site showed I could access my neatest one to work, but after paying the initial amount it shows that I can't use the Nottingham West Bridgford Gym.

7 July 2025
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Reply from PureGym UK - Nottingham West Bridgford

Hi Wayne, thanks for leaving us this review. We are sorry to see this is 1 star.

The amount of gyms you have access to depends on the rate you pay for the Plus Membership. The gyms are outlined before you join. If a gym is missing, members can add this on however this will alter the rate you pay. For more information we advise reaching out to Member Services who will be happy to advise and assist further.

Thanks, PureGym

Rated 5 out of 5 stars
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Reply from PureGym UK - Nottingham West Bridgford

Hi Monica. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you find the app useful and we hope you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Very easy joining experience

Very easy joining experience. Not sure why other gyms aren't like this.

Had an issue with access through the external door to the gym but once inside bar code worked fine for access and exit

8 June 2025
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Reply from PureGym UK - Nottingham West Bridgford

Hi Michael. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you found the signing up process easy and we hope you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

A great team of knowledgeable friendly…

A great team of knowledgeable friendly staff who are always happy to help

30 May 2025
Unprompted review
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Reply from PureGym UK - Nottingham West Bridgford

Hi Shaun. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 3 out of 5 stars

Okay

I enjoyed how easy it is to get inside and start your workout. However, the layout was a little confusing as weights and cardio machines were randomly placed around the gym. I forgot to bring a water bottle and couldn't believe how expensive water was in the vending machine.

8 March 2025
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Reply from PureGym UK - Nottingham West Bridgford

Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We always advise that new members have an induction to ensure they are familiar with the layout of the gym and understand how to use the different pieces of equipment.

Inductions are usually placed on the class time table. You can also get in touch with the Gym Manager via email, and an induction can be arranged for a specific date and time. Alternatively, members are able to speak to the staff in the gym (if they are not on the gym floor, please feel free to knock on the staff room door) and have an induction. Thanks, PureGym.

Rated 5 out of 5 stars

Friendly staff

2 March 2025
Unprompted review
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Reply from PureGym UK - Nottingham West Bridgford

Hi there – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.

Rated 5 out of 5 stars

Stephan is an excellent manager who…

Stephan is an excellent manager who provided a free blood pressure check. The gym is always clean and I highly recommend west bridgford in Nottingham.

18 February 2025
Unprompted review
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Reply from PureGym UK - Nottingham West Bridgford

Hi Karime – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.

Rated 5 out of 5 stars

Tom Mellors PT has been great

Decent gym. Tom Mellors in particular is a great PT
I’m happy and would recommend!

24 January 2025
Unprompted review
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Reply from PureGym UK - Nottingham West Bridgford

Hi Kathleen. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 5 out of 5 stars

Good value

Easy to sign up and good facilities for the monthly fee.

1 January 2025
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Reply from PureGym UK - Nottingham West Bridgford

Hi Andrew! Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was straightforward.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym.
Hope you enjoy your membership with us! Thanks, PureGym

Rated 5 out of 5 stars

It's a great facility

Visited PureGym West Bridgford, Nottingham. It's a great facility, lots of equipment.

8 January 2025
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Reply from PureGym UK - Nottingham West Bridgford

Hi Clayton! Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We do our very best to provide a wide range of kit so that members have a variety of ways to workout.
Enjoy your next workout! Thanks, PureGym

Rated 4 out of 5 stars

Great gym and very friendly and clean

Great gym and very friendly and clean. How ever it does lack leg equipment and is usually a wait to get on the ONE leg extension or leg curl machine or leg press! Not great. And if something is broken it does take a long time to get fixed. For example the hand dryer in ladies changing room has been out of order now for 5 weeks and is -5 outside.

29 December 2024
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Reply from PureGym UK - Nottingham West Bridgford

Hi Hollie - Thank you for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

Regarding the point which you have raised about the leg equipment, please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. We are really happy to hear you enjoy using the gym! Thanks, PureGym.

Rated 5 out of 5 stars

Lovely workout space!

Signed up through my Vitality life insurance. The West Bridgford branch is clean, friendly and a nice space to workout.
Have used a couple of other sites when around the country. Like the fact I can keep working out even when away from home comforts.

15 December 2024
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Reply from PureGym UK - Nottingham West Bridgford

Hi Paul - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.

It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.

Rated 3 out of 5 stars

Disappointing

I like the available equipment and facilities. However, I do not like the lack of help for a new member. You sent me two emails telling me that I could have 2 sessions with a personal trainer for £50, but when I tried to arrange this I was told it was an old offer and not available. Consequently, I can only make minimal use of the gym and I can’t make good (or safe) use of my membership. I am very disappointed.

15 December 2024
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Reply from PureGym UK - Nottingham West Bridgford

Hi Janet- Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. It would really help us if you could get in touch directly with the Gym Manager to provide more information so this can be investigated. Thanks, PureGym.

Rated 4 out of 5 stars

Great equipment and staff

Great equipment and staff. Poor showers.

14 December 2024
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Reply from PureGym UK - Nottingham West Bridgford

Hi Steve. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 1 out of 5 stars

Not 24/7

What's the point of a PureGym that isn't 24/7?

1 December 2024
Unprompted review
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Reply from PureGym UK - Nottingham West Bridgford

Hi Panagiotis - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We're sorry we've not been able to open your gym 24 hours due external factors such as local licensing regulations, but we are always looking to extend the opening hours when possible so keep an eye out for updates. Thanks, PureGym.

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