PureGym UK - Nuneaton Reviews 113

TrustScore 4 out of 5

3.8

Chapel Street, CV11 5TZ Nuneaton, GB


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Rated 4 out of 5 stars

Overall I love this gym (Nuneaton) friendly staff and great classes, however the toilets really need some TLC, there are only 3 and they are unisex - none in the changing rooms so often none available... See more

Company replied

Rated 4 out of 5 stars

The gym is undergoing some internal upgrades. The initial layout was badly planned with most cardio equipment too close to each other. I personally complained to the Gym manager about this.... See more

Rated 5 out of 5 stars

Kept clean, good prices, new equipment is really nice. Overall a good environment

Company replied

Rated 2 out of 5 stars

Puregym Nuneaton is not a friendly or welcoming environment. The staff can be rude and disrespectful at times e.g making unnecessary jokes or comments. The gym itself is satisfactory, except for a few... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Nuneaton

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Chapel Street, CV11 5TZ, Nuneaton, United Kingdom

3.8

Great

TrustScore 4 out of 5

113 reviews

5-star
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3-star
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1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars
PureGym UK - Nuneaton logo

Reply from PureGym UK - Nuneaton

Hi Jimbob. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It's great to hear you enjoy using the gym!

Thanks, PureGym

Rated 4 out of 5 stars

Good overall gym with a good range of…

Good overall gym with a good range of equipment. Needs more squat racks and dead lift areas. The gym at Nuneaton is extremely busy even off peak times , to the point of being in useable . The fact there is not many gyms in Nuneaton means there are a lot of people signing up . Really PureGym should be looking for a larger premises in Nuneaton or open another gym in Nuneaton .

15 March 2022
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Reply from PureGym UK - Nuneaton

Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym.

It’s great to hear you enjoy using the gym!

Thanks, PureGym

Rated 3 out of 5 stars

Young basta..s watching porn instead of exercising.

Many children run around the gym, occupy machines and play games on the phones. At the entrance to the tube, two or three people enter the tube and nobody controls it.

24 November 2021
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Reply from PureGym UK - Nuneaton

Hi Pp. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback and would like to apologise for any inconvenience caused.

It would really help us if you could get in touch directly with the Gym Manager to provide more information so this can be investigated.

Thanks, PureGym.

Rated 4 out of 5 stars

Clean and tidy gym

Clean and tidy gym. Hand sanitizer stations keep moving

24 November 2021
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Reply from PureGym UK - Nuneaton

Hi Garry. Thanks for taking the time to leave this review! We are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It's great to hear you enjoy using the gym overall! :)

Thanks, PureGym

Rated 2 out of 5 stars

Currently not happy Nuneaton have…

Currently not happy Nuneaton have hardly any classes on at the minute and now you are increasing my fee even though your not offering what you said you would

24 November 2021
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Reply from PureGym UK - Nuneaton

Hi Sue, thanks for leaving us a review. We are sorry to see this is 2 stars.

Class availability will depend on PT availability and the price of memberships are based on many factors from rent, location, staff, facilities etc.

If you have any concerns/feedback we advise passing this on to the Gym Manager.

Thanks, PureGym

Rated 5 out of 5 stars

Good one

The staff are great, enjoy every class they deliver.

21 November 2021
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Reply from PureGym UK - Nuneaton

Hi Nesha. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and love being able to help and chat to our members given the opportunity to do so.

It's great to hear you enjoy using the gym overall! :)

Thanks, PureGym

Rated 5 out of 5 stars

Best gym I've ever used

Love this gym lots of equipment, the staff are great and even though I don't do them the classes look fun. It's great that you can go to the gym whenever you want always seems clean and can always see staff going around making sure equipment is clean

21 November 2021
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Reply from PureGym UK - Nuneaton

Hi Paul. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment and do our very best to provide a wide range or equipment/kit so that members have a variety of ways to workout.

It's great to hear you enjoy using the gym overall! :)

Thanks, PureGym

Rated 3 out of 5 stars

Declining standards at the Nuneaton branch.

Cleaning stations regularly run out and lockers need replacing as the locking mechanism on most are worn out and don’t lock properly.

21 November 2021
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Reply from PureGym UK - Nuneaton

Hi Michael, thanks for leaving us a review, we appreciate and value our member feedback.

We are sorry to hear this! If you realise something is running low, we advise letting a member of staff know and they will be happy to refill this :)

Thanks, PureGym

Rated 5 out of 5 stars

The place is clean and it has a decent…

The place is clean and it has a decent amount of equipment. I like the facility.

8 November 2021
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Reply from PureGym UK - Nuneaton

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and do our very best to provide a wide range or equipment/kit so that members have a variety of ways to workout.

It's great to hear you enjoy using the gym overall! :)

Thanks, PureGym

Rated 5 out of 5 stars

Friendly

Friendly, no meat heads making you feel uncomfortable

12 October 2021
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Reply from PureGym UK - Nuneaton

Hi Carl. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It's great to hear you enjoy using the gym overall :)

Thanks, PureGym

Rated 4 out of 5 stars

review

It is a good gym but would be good to have few more euqipments for body workouts that are not in the gym.

9 October 2021
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Reply from PureGym UK - Nuneaton

Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 5 out of 5 stars

Very practical

Good selection of equipment blue rolls often empty at night though

1 October 2021
PureGym UK - Nuneaton logo

Reply from PureGym UK - Nuneaton

Hi. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and do our very best to provide a wide range or equipment/kit so that members have a variety of ways to workout.

It's great to hear you are enjoy the gym overall! :)

Thanks, PureGym

Rated 5 out of 5 stars

The four sanitizer sprays to clean the…

The four sanitizer sprays to clean the gym equipment were all empty,I told a member of staff and he told me he would get them refilled.I was in the gym another 15 minutes and they didn’t get refilled.

29 September 2021
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Reply from PureGym UK - Nuneaton

Hi. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We are really sorry to hear this! and apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of supplies being available to members and staff.

Thanks, PureGym

Rated 5 out of 5 stars

Very good but they don't have enough…

Very good but they don't have enough smaller dumbbells (3kilos-8kilos) I went on a quiet Sunday evening and although there weren't too many people there, all of the smaller dumbbells were taken both downstairs and upstairs. Can't imagine what its like when it's busy.
---
edit: found a whole other section of dumbells that I didn't know existed. I feel silly.

20 September 2021
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Reply from PureGym UK - Nuneaton

Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 5 out of 5 stars

Amazing customer service

Excellent gym classes, really motivated me and pushed me to my limit it lovely gym

17 September 2021
PureGym UK - Nuneaton logo

Reply from PureGym UK - Nuneaton

Hi. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time.

It's great to hear you enjoy the classes and using the gym overall :)

Thanks, PureGym

Rated 5 out of 5 stars

Great value

Great value, clean safe environment

9 September 2021
PureGym UK - Nuneaton logo

Reply from PureGym UK - Nuneaton

Hi. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It's great to hear you enjoy using the gym!

Thanks, PureGym

Rated 4 out of 5 stars
PureGym UK - Nuneaton logo

Reply from PureGym UK - Nuneaton

Hi Paul. Thank you for your review. We are happy to see this is 4 stars.

When you log in to the app, the QR code should pop up straight away in the bottom right hand corner.
If you believe your app does not have the code then we would advise speaking to member services who will be able to assist you further.

Thanks, PureGym

Rated 3 out of 5 stars

I found the actual equipment to be…

I found the actual equipment to be dusty.
Their was a good amount of cleaning stations around. However the downstairs one only had one working spray.

9 August 2021
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Reply from PureGym UK - Nuneaton

Hi Alecia. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback and would like to apologise for any inconvenience caused.

We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of supplies being available to members and staff and this will be dealt with.

Thanks, PureGym

Rated 5 out of 5 stars

Great gym,kit,clean

Great gym,kit,clean, always available,free parking easy access,love it

4 August 2021
PureGym UK - Nuneaton logo

Reply from PureGym UK - Nuneaton

Hi Knobba. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It's great to hear you enjoy using the gym overall!

Thanks, PureGym

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