You get what you pay for really. There always seems to be 1 or 2 machines broken and a few not in good condition plus a pet peeve of mine is the weights are never put back or if they are it's rare the... See more
Company replied
Location
Switch locationAlexandra Retail Park, OL4 1SA Oldham, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Brilliant staff and management who care for members. Manager is really friendly and helpful same with all the PTS and staff. Brilliant community and people allowing you work and train hard always will... See more
Company replied
I only come here because I got a cheap deal. The gym is fairly well equipped but the clientele here have no respect for the gym. Went tonight and weights and dumbbells literally all over the floor. Cu... See more
Company replied
I enjoy the classes I attend. Especially the classes hosted by Ian Hall. He makes it very interesting. If it wasn’t for the classes I won’t go gym. I do think that they can do more Zumba sessions af... See more
Company replied
Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - Oldham
Written by the company
Membership Help
TrainSafe FAQs
Find a Gym
Download Free App
Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Alexandra Retail Park, OL4 1SA, Oldham, United Kingdom
3.3
Average
108 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I enjoy the classes I attend
I enjoy the classes I attend. Especially the classes hosted by Ian Hall. He makes it very interesting. If it wasn’t for the classes I won’t go gym.
I do think that they can do more Zumba sessions after 5pm. The rest is all good for me :)
18 February 2023
Reply from PureGym UK - Oldham
Hi Saira. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy the classes and using the gym overall!
Thanks, PureGym
Helpful professional approach staff
19 February 2023
Reply from PureGym UK - Oldham
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK - Oldham
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
You get what you pay for really
You get what you pay for really. There always seems to be 1 or 2 machines broken and a few not in good condition plus a pet peeve of mine is the weights are never put back or if they are it's rare they're in the right spot. Even when the staff out them back they just find the nearest space. Saying all that is is relatively cheap so you don't expect the best
17 February 2023
Reply from PureGym UK - Oldham
Hi Harry. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can.
Thanks, PureGym
Brilliant staff and management who care…
Brilliant staff and management who care for members. Manager is really friendly and helpful same with all the PTS and staff. Brilliant community and people allowing you work and train hard always willing to give tips etc. Outstanding gym
16 February 2023
Reply from PureGym UK - Oldham
Hi Daniel. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Very good gym
I’m satisfied because the gym is ,clean, has air conditioners ,water tap and cool vending machines. And good at night
12 January 2023
Unprompted review
Reply from PureGym UK - Oldham
Hi Mehvan. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Male PT's in ladies section
The only reason I chose this gym was for the ladies section but quite often male PT's would just walk in with no warning. They say they need to "clean the area" but most of the time they would just have a chat with another colleague or someone working out. Highly unprofessional and not necessary. If it was the case that the section needs cleaning, please can you organise a specific time frame for this and put up an announcement or notice on the wall? Or just get female employees! There's no point of having a ladies section when anyone can just walk in. This happened to me multiple times when I used to go here a few years ago. I hope this has changed as I do like the gym overall but it stopped me from coming back.
31 December 2021
Unprompted review
Reply from PureGym UK - Oldham
Hi Sameera. Thanks for taking the time to leave this review, we are sorry to see this is 1 star. We always appreciate and take on board member feedback.
We are sorry to hear of your negative experience with PureGym and would like to also apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Thanks, PureGym
I love the fact that it has a dedicated…
I love the fact that it has a dedicated lady’s only area. My only problem is.. most classes are only 30mins, doesn’t feel like I’ve had a good workout and seems a waste of journey. I love Ian’s classes and Lizzie is pretty good as well. 😁
14 December 2022
Reply from PureGym UK - Oldham
Hi R Chowdhury. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
Thanks, PureGym.
Nice atmosphere
Nice atmosphere. Really busy sometimes.. not enough room on busy periods
17 December 2022
Reply from PureGym UK - Oldham
Hi Becka. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym.
Thanks, PureGym
The manager is shocking and the…
The manager is shocking and the assistant one the other PT's are so good they keep that gym going
17 November 2022
Reply from PureGym UK - Oldham
Hi there,
Thank you for taking the time to leave us a review; we always appreciate and take on board member feedback.
We're sorry to hear of this recent experience, and shall ensure this feedback is passed on centrally.
Thanks, PureGym
I only come here because I got a cheap deal
I only come here because I got a cheap deal. The gym is fairly well equipped but the clientele here have no respect for the gym. Went tonight and weights and dumbbells literally all over the floor. Customers fill the disabled bays because they're too disrespectful to park a few yards further. All the women are segregated upstairs, not because they want to but because the majority of the clientele insist.. you know what I mean. The staff need to grow some balls
10 December 2022
Unprompted review
Reply from PureGym UK - Oldham
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
It is in the gym rules that members should return their own weights or risk suspension, but at peak times especially it can be hard to police this. However, staff on site do everything they can while we also have CCTV monitoring the free weights and are looking for new ways to combat this.
Thanks, PureGym
Lunchtime 30 min sessions
I attend mostly the lunchtime sessions as I can only fit in a half an hour workout and go to the gym on my lunchbreak, so it is important in this time to work up a sweat during these 30 minutes! A few recent lunchtime sessions have been lack lustre and half the time the sessions begin late and there is too much explaining of what exercise comes next. Have us jogging on the spot whilst you explain things and certainly arrive (all set up) on time! On a few occasions the sessions don’t start for 5 minutes after time and then finish early, which really demotivates me. I had a workout time of 22 mins (inc warm up and cool down) last week. Which is poor! Ian’s Tuesday lunchtime sessions are always fab, he always starts on time and I feel I get the most from my 30 min sessions– I wish he did more lunchtime slots and would like Combat to come back, it was always really well attended so I was surprised it finished! I hope to see some improvement soon.
17 November 2022
Unprompted review
Reply from PureGym UK - Oldham
Hi Kerry. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We are always looking to make improvements to give our members the very best! If you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
Thanks, PureGym.
Excellent so understanding with my…
Excellent so understanding with my membership as my child been in hospital.One thing I was unhappy about I was turned away and so was another lady only 4min up due to being stuck in the same traffic on the main road outside the gym.class timing pretty strict even few mins late they don’t let you in and the class only just started.
20 September 2022
Reply from PureGym UK - Oldham
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Michelle Dixon PT at Pure Gym Oldham
Michelle Dixon PT at Pure Gym Oldham, awesome, highly recommend.
1 September 2022
Unprompted review
Reply from PureGym UK - Oldham
Hi Collette. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear such positive feedback regarding our PT's and we are glad you enjoy using the gym overall!
Thanks, PureGym
Disgrace
Disgrace, unclean, I went Friday 9.9.22, and 11.9.22 morning, it's an absolute joke, litter all over the place untidy, unclean, I went Sunday morning 9.30, same again, bins,overflowing etc, no sign of a cleaner, I don't like complaining,but it's happening quite often now , is having a clean gym too much to ask?
9 September 2022
Unprompted review
Reply from PureGym UK - Oldham
Hi Ro-man. Thanks for taking the time to leave this review, we are sorry to see this is 1 star. We always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with.
Thanks, PureGym
My experience in the gym so far
The ladies only area in the gym is the reason why I was able to start going tot he gym. I recommend this gym to any new people who want to try going to the gym. While I do hope there could be some new equipment in the ladies only area as there is quite some equipment which I need to go downstairs to use, which is quite troubling. Anything else, both the staff and the environment is really friendly and comfortable.
12 June 2022
Doesn't help you lose weight
9 June 2022
Reply from PureGym UK - Oldham
Hi Mauro. Thanks for taking the time to leave this review, we are sorry to see this is 2 stars. We always appreciate and take on board member feedback.
If you require a 1-1 session, then we would advise speaking to a PT in the club who will be happy to help.
Thanks, PureGym
Lovely gym only issue is in the ladies…
Lovely gym only issue is in the ladies area when there's a class going on the instructor uses a mic on full volume and its so irritating
23 April 2022
Unprompted review
Reply from PureGym UK - Oldham
Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. Staff should undertake regular volume checks for the safety and comfort of our members, but if you approach the Gym Manager with more info they can look into this.
Thanks, PureGym
AVOID this gym, Machine broke and hurt my back
I was on the lat pull down machine on my last set doing a lot of weight, when I was pulling it down to do my first rep the belt snapped and my body didn't react quickly enough to stop going backwards. Therefore, this made me fall backwards and snap my back backwards causing huge pain to my lower back. Additionally, the bar hit my head and damaged the lens of my glasses as they fell to the floor. I am very disappointed regarding this whole situation as I have noticed that machines are regularly broken at the gym and not well serviced. I am very lucky that the bar did not knock me out. I feel like I have lost confidence coming to the gym and afraid that next time I am at the gym the machine will break again and could do a lot of damage to stop me from going to work. I was in bed for over a week recovering, tried contacting customer service and was appalled as they did not come back to me as soon as possible especially how severe the accident was. I would avoid going to this gym as they simply do not take care of the equipment.
8 February 2022
Unprompted review
Reply from PureGym UK - Oldham
Hi, thank you for leaving us a review. We are sorry to see this is 1 star.
We are also sorry to hear this. We would advise speaking to the Gym Manager regarding this so they can do a full investigation in to this, log the incident and review the CCTV footage. They will also need to review the piece of equipment in question.
Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible.
Thanks, PureGym
Terrible facility
Terrible facility, always overcrowded and busy with people. Allot of the equipment is very old and the metal has rusted lots of machines not working and out of order, all the treadmills are in very poor condition and do not function properly without making noice. The classes always make ALLOT of noise and banging that is heard throughout the building during those times. Parking is at the site is always a crowded and even the disabled spaces are mainly filled by those without any disabilities. This place should be shut down and demolished then rebuilt to proper standards with new equipment and working machines. In comparison the gym group has a much better facility with all new equipment all on one level and with no need for ladies only rooms.
2 December 2021
Reply from PureGym UK - Oldham
Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Thanks, PureGym
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.