PureGym UK - Palmers Green Reviews 89

TrustScore 3.5 out of 5

3.4

Green Lanes, N13 4JD London, GB


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

I have used Palmers Green a couple of times since it’s opening. It is small in comparison to any other pure gym I have used but the equipment adequate enough to have a good session. I agree with the... See more

Company replied

Rated 3 out of 5 stars

This is a local gym with a decent atmosphere and the equipment you need for a good workout. The classes are also good when they are on but unfortunately I have booked classes and no one has been there... See more

Company replied

Rated 5 out of 5 stars

Attended Pure Gym Palmers Green on a 3 day pass. On arrival I was greeted by member of the gym team who immediately made me feel very welcome, and guided me towards the changing area. The gym its... See more

Company replied

Rated 4 out of 5 stars

Pretty small, but has all the essential kit. There’s no traditional changing rooms, but there’s a communal locker area and many private changing pods and shower rooms which is quite nice. There is no... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Palmers Green

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Green Lanes, N13 4JD, London, United Kingdom

3.4

Average

TrustScore 3.5 out of 5

89 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Palmers green gym smells of sewage

Palmers green gym smells of sewage, toilets are out of service , gym stinks, it’s unhygienic, unhealthy and unacceptable.
It’s going on for the second week now and
Something must be done about it.

9 January 2024
Unprompted review
PureGym UK - Palmers Green logo

Reply from PureGym UK - Palmers Green

Hi Ahmed. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.

Thanks, PureGym

Rated 1 out of 5 stars

NO WIFI!

Seriously.....how can there be no Wifi I am already thinking about leaving the Palmers Green gym.

2 January 2024
Unprompted review
PureGym UK - Palmers Green logo

Reply from PureGym UK - Palmers Green

Hi Shahid. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.

Thanks, PureGym

Rated 5 out of 5 stars

Fantastic choice for anyone seeking a positive and effective fitness environment.

I recently joined this gym, and it has exceeded my expectations in every aspect. The state-of-the-art equipment provides a comprehensive workout experience, catering to all fitness levels. The staff is not only knowledgeable but also incredibly friendly, creating a welcoming atmosphere. Cleanliness is a top priority here, and the well-maintained facilities reflect that commitment. The variety of classes offered ensures there's always something for everyone, making workouts enjoyable and diverse. Overall, this gym stands out for its commitment to excellence, making it a fantastic choice for anyone seeking a positive and effective fitness environment.
From my personal experience I highly recommend Mali, to anyone looking for a skilled and inspiring personal trainer at this gym.

21 December 2023
PureGym UK - Palmers Green logo

Reply from PureGym UK - Palmers Green

Hi Sumudu. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 3 out of 5 stars

Good facility but poor toilets

I like the range of equipment, all the basic equipment is there, there’s a wide range of free weight too which helps to a good workout however the toilets are always either filthy or blocked. I’ve lost count of the amount of times the toilets have been out of use, or the gym closed for maintenance. As a woman using the gym, a clean toilet should be the bare minimum so that is frustrating and the reason I cannot give 4 or 5 stars.

20 December 2023
PureGym UK - Palmers Green logo

Reply from PureGym UK - Palmers Green

Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with.

Thanks, PureGym

Rated 1 out of 5 stars

I had the unfortunate experience of…

I had the unfortunate experience of being a member at Pure Gym, and I must say that the staff at this gym is good at most times however one staff in particular left me very disappointed and not pleased as i have typically had a good experience at other puregyms. It's not often that I feel compelled to write a bad review, but my encounters with this staff member were consistently disappointing.

First and foremost, the customer service she provided was abysmal. she seemed disinterested and indifferent to the needs and concerns of the members. It was as if she were going through the motions without any genuine care for the people they were supposed to be serving. I never felt welcomed or valued as a member, which made my visits to the gym a truly underwhelming experience.

Additionally, I found her be unprofessional in her behavior. There were instances of her engaging in personal conversations on her phone, often ignoring the needs of members who required assistance or had questions. It's not unreasonable to expect a certain level of professionalism and courtesy from the staff at a fitness facility. additionally i overheard her a few times making fun of the members as they've walked away making inappropriate comments and who is to say she hasn't done the same for me.

I am unable to get the woman name but she is the manager which makes it exceptionally worse she is a short middle aged African woman and i would like she be dealt with immediately as she is ruining the experience for us.

2 November 2023
Unprompted review
PureGym UK - Palmers Green logo

Reply from PureGym UK - Palmers Green

Hi Adam, thanks for leaving us this review. We are sorry to see this is 1 star.

We are sorry to hear this. We would advise contacting Member Services via email or social media, they will be able to discuss this further with you. We apologise for any inconvenience.

Thanks, PureGym

Rated 1 out of 5 stars

There is always something wrong with…

There is always something wrong with the bathroom.
But it has been more than 1 momth since the drinking water tap is not working.
Water is somethig that is a mandatory thing in the gym. People are bringing there own bottles but sometimes one bottle is not enough when you are doing heavy workout.
This is a careless behaviour from the.management that they are not fixing this problem

15 October 2023
PureGym UK - Palmers Green logo

Reply from PureGym UK - Palmers Green

Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.

Thanks, PureGym

Rated 4 out of 5 stars

Good classes

Good classes, perfect times, very friendly staff

15 October 2023
PureGym UK - Palmers Green logo

Reply from PureGym UK - Palmers Green

Hi Ewa. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 1 out of 5 stars

Fix the water fountain!!!

Fix the water fountain!!!
Fix the toilets!!!!
It’s ridiculous

15 October 2023
PureGym UK - Palmers Green logo

Reply from PureGym UK - Palmers Green

Hi there, thank you for taking the time to leave this review, we are sorry that it is one star. We would like to apologise for any inconvenience caused and would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Staff undertake regular checks and work hard with our equipment providers to ensure that everything is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns please notify staff on site as soon as you can. Thanks, PureGym

Rated 1 out of 5 stars

Rubbish gym

Rubbish gym , toilets always broken, gym is closed every other week for maintenance issue . 1/10 wouldn’t reccomend

15 October 2023
PureGym UK - Palmers Green logo

Reply from PureGym UK - Palmers Green

Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.

Thanks, PureGym

Rated 1 out of 5 stars

No wifi in the palmers green gym and…

No wifi in the palmers green gym and they take much fee 30£ as compared to the gym group they take 22£ and give wifi

14 October 2023
PureGym UK - Palmers Green logo

Reply from PureGym UK - Palmers Green

Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.

Thanks, PureGym

Rated 5 out of 5 stars

Love Palmers Green the manager is so…

Love Palmers Green the manager is so helpful just wish there was more lockers for your stuff

The ac could be better esp in the studio and cleaner toilets

14 October 2023
PureGym UK - Palmers Green logo

Reply from PureGym UK - Palmers Green

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Its a great local place that is accessable

Its a great local place that is available any time which is great.

1 October 2023
Unprompted review
PureGym UK - Palmers Green logo

Reply from PureGym UK - Palmers Green

Hi Chris, thank you for taking the time to leave this review, we always appreciate member feedback.

We want to provide our members a safe space in which they can get a great workout in and do so confidently, in a clean and friendly environment.

It's great to hear that you are enjoying your membership, and that we can help you in your fitness goals! Thanks, PureGym

Rated 5 out of 5 stars

Nice small intimate gym

Nice small intimate gym, very tidy and close to me

30 September 2023
Unprompted review
PureGym UK - Palmers Green logo

Reply from PureGym UK - Palmers Green

Hi Jefferson. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear such positive feedback regarding our PT's and that you enjoy using the gym overall!

Thanks, PureGym

Rated 2 out of 5 stars

Don’t feel comfortable as a woman

Don’t feel comfortable as a woman. Men stare at you like dogs the second you walk in, as you must pass the entire gym to get to the changing rooms. Has most machines for a small gym however not enough space in free weights room- can fit 9 people max, so not worth paying £28 per month. Staff are alright and location is convenient though

1 August 2023
Unprompted review
PureGym UK - Palmers Green logo

Reply from PureGym UK - Palmers Green

Hi - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We have a zero-tolerance policy on any form of harassment or inappropriate behaviour and take any concerns of this nature seriously. We ask that any concerns are raised with the gym manager directly, or to safespace@puregym.com; a confidential means of alerting us to any behavioural concerns. We please ask that you get in touch with further details, to allow us to conduct a full investigation into this matter.

Thanks, PureGym

Rated 4 out of 5 stars

Fantastic Gym with Top-Notch Equipment, but Limited Availability

I recently joined the new gym in town and wanted to share my experience. Overall, I am thoroughly impressed with the facility and the top-notch equipment they provide. However, there is one major drawback that I must mention—the limited availability due to its popularity.

Let's start with the positives. The gym boasts an extensive range of state-of-the-art exercise equipment. From cardio machines to free weights and resistance training, they have everything you need for a comprehensive workout. The equipment is well-maintained, and you can tell that the gym management takes pride in providing a high-quality fitness experience.

The gym itself is spacious, clean, and well-designed. It creates an inviting atmosphere that motivates you to push your limits and achieve your fitness goals. The staff members are friendly, knowledgeable, and always ready to assist you if needed. The cleanliness of the facility is commendable, with staff regularly sanitizing equipment and maintaining a hygienic environment.

Now, let's address the issue of limited availability. Due to the gym's popularity and the sheer number of members, finding an open spot during peak hours can be quite challenging. The gym gets very busy, and sometimes it feels overcrowded, especially during evenings and weekends. This can be a bit frustrating, as it may lead to longer wait times for machines or difficulty accessing certain areas of the gym.

To their credit, the gym management is aware of this problem and actively working on solutions. They have introduced online booking systems and are considering expanding their facilities to accommodate more members. However, it will take some time before these measures fully alleviate the issue. In the meantime, it would be wise to plan your visits during off-peak hours if possible.

Despite the availability issue, I would still highly recommend this gym for its exceptional equipment and overall quality. If you can manage to adjust your workout schedule or don't mind occasional waits, the benefits of training at this gym outweigh the inconvenience. Just be prepared for the busy periods and plan your workouts accordingly.

In conclusion, this gym offers a fantastic fitness experience with top-notch equipment and a well-maintained facility. However, the limited availability due to high demand can be a challenge during peak hours. If you're willing to work around that, you'll find a gym that provides an excellent environment for achieving your fitness goals.

5 July 2023
Unprompted review
PureGym UK - Palmers Green logo

Reply from PureGym UK - Palmers Green

Hi Stefanos. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 3 out of 5 stars

Since Seeren Stewart (manager) has…

Since Seeren Stewart (manager) has arrived at palmers green pure gym it has changed drastically making the gym better , structured and generally a good environment

20 June 2023
Unprompted review
PureGym UK - Palmers Green logo

Reply from PureGym UK - Palmers Green

Hi Christina. Thanks for taking the time to leave this review, we appreciate and value our member feedback.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Love the lifting platforms

Love the lifting platforms, although they are quite tight together, but great to have proper platforms.
It's a very small gym so you can't expect alot but they've packed in a decent amount & range of equipment.
Toilets are a mess and there is no mobile signal or wifi, however for what I pay and need on the days I go there it does the trick.

8 June 2023
Unprompted review
PureGym UK - Palmers Green logo

Reply from PureGym UK - Palmers Green

Hi AD. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 1 out of 5 stars

Absolutely crap

Absolutely crap, I’ll be letting friends and family know.

Worst gym experience ever. I’ve been going to gyms for 20 years! Disgusting customer service.

5 June 2023
PureGym UK - Palmers Green logo

Reply from PureGym UK - Palmers Green

Hi Damiean. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. Would you be able to tell us the reason behind your comments and rating so we can better understand this?

Thanks, PureGym

Rated 1 out of 5 stars

Not worth £28/month

Poor mobile signal, no wifi, water pressure is wayyyyy too high. For £28 you'd expect a much better experience!!!

27 May 2023
Unprompted review
PureGym UK - Palmers Green logo

Reply from PureGym UK - Palmers Green

Hi Louis. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club where possible.

Thanks, PureGym

Rated 4 out of 5 stars

My visits to the PG gym are generally great but.....

My visits to the PG gym are generally uneventful since it opened. Was rather annoyed yesterday when one of the benches was sweaty and wasn't wiped down. I had to look for the cleaning spray everywhere, Why cant they have these things dotted around everywhere with tissues? To me hygiene is everything !

8 May 2023
Unprompted review
PureGym UK - Palmers Green logo

Reply from PureGym UK - Palmers Green

Hi Meb. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with.

Thanks, PureGym

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look