I like at atmosphere at the gym it was a Sunday evening so lots of spare equipment, I had good workout followed by a jog on the running machine. The cleaning fluid had run out on the upstairs cleaning... See more
Company replied
Location
Switch locationUnit 4 Coypool Retail Park, PL7 4SS Plymouth, GB
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See what reviewers are saying
I always enjoy using puregym. They have the best classes, app is amazing and the staff are always helpful.
Company replied
Highly motivated team of trainers, I take spin and pump class, great fun and they really push you to do your best, always friendly and helpful. Jaz, Darcen and Hayley are all a credit to pure gym, I... See more
No management on site even though it was within the managed hours. Showers were pure cold water even after their supposed HQ mandate to turn temperatures down. No air conditioning on upper floor. Fin... See more
Company replied
Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - Plymouth Marsh Mills
Written by the company
Membership Help
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Unit 4 Coypool Retail Park, PL7 4SS, Plymouth, United Kingdom
4.2
Great
123 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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I always enjoy using puregym
I always enjoy using puregym. They have the best classes, app is amazing and the staff are always helpful.
13 June 2025
Reply from PureGym UK - Plymouth Marsh Mills
Hi Lawrence. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and chat to our members when given the opportunity to do so and we are really happy to hear you enjoy attending classes and using the gym overall!
Thanks, PureGym
Excellent,lots of free weights and…
Excellent,lots of free weights and benches.Legs machines are few,but you can work around that.For the price you pay it is very good.
16 April 2025
Reply from PureGym UK - Plymouth Marsh Mills
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! Thanks, PureGym.
Really nice gym with super friendly…
Really nice gym with super friendly staff. Gym is always spotless and plenty of space across both floors with a variety of equipment. I’m using a PT Daniel Gilmore at the moment and he has really built my confidence surrounding myself and going to the gym! Highly recommend this gym to anyone!
18 April 2025
Unprompted review
Reply from PureGym UK - Plymouth Marsh Mills
Hi Malachy - Thank you for taking the time to leave this review! We’re delighted to hear that you’re having such a transformational experience in our gym.
Helping our members achieve their goals and feel their best is what drives us every day, and your kind words mean the world to us. Keep up the amazing work—we’re excited to continue supporting you on your fitness journey! Thanks, PureGym.
Great gym not too busy
24 March 2025
Unprompted review
Reply from PureGym UK - Plymouth Marsh Mills
Hi Paul! Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym
Take your own wipes and hand wash.
I started using this gym daily in November 2024. All was fine, however, it's seems they have got rid of their cleaner. The room upstairs where classes are held is disgusting. There is public hair and bitten off nails on the floor. They have been there for at least 10 days, there is no one atound to report it to
There is never anything to wipe the machines down, no hand wash or toilet paper. The toilet paper is all in balls around the sink and splatted on mirrors. It's full of children strutting around like they are in a nightclub. No staff around. The machines are normally full of people taking photos of themselves. The showers are pathetic and the water is cold. There has been a pair of knickers left to 1 side for at least a week. It has gone down hill badly and quickly.
20 February 2025
Unprompted review
Easy and very helpful
As a beginner, I find the helpful answers in this app to be very useful.
28 January 2025
Reply from PureGym UK - Plymouth Marsh Mills
Hi there - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback.
Fantastic news to hear that you’re happy with our app. We’ve provided lots of features so that members can get the most out of their membership, including classes and easy gym access. Have a brilliant fitness journey! Thanks, PureGym.
Always equipment available x love 2 use…
Always equipment available x love 2 use the studio when classes not on
15 December 2024
Reply from PureGym UK - Plymouth Marsh Mills
Hi Gemma. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Air conditioning needs cleaning black…
Air conditioning needs cleaning black mould on vents
28 November 2024
Reply from PureGym UK - Plymouth Marsh Mills
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym.
Excellent gym where you always feel at…
Excellent gym where you always feel at ease thanks to the helpfulness and kindness of all the staff. It has all kinds of equipment, the classes are very effective because they are run by trainers who know their job. I could have changed gyms many times as there are others in town, but I am loyal to PureGym as my body has been transformed since I have been there.
29 October 2024
Unprompted review
Reply from PureGym UK - Plymouth Marsh Mills
Hi Claudia - Thank you so much for your feedback! We're glad to hear you enjoyed the friendly staff and great atmosphere. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.
It's all-the-more encouraging for us to hear that you have had such a transformational experience with us!
Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.
Reply from PureGym UK - Plymouth Marsh Mills
Hi Mark. Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was straightforward.
We look forward to welcoming you soon! Thanks, PureGym
Inclusive and welcoming gym
I was given a friendly welcome by a member of staff (Danny? Red hair), who explained to me how membership works and gave me a tour of the facilities. Danny (?) answered all of my questions fully and made the procedure simple. I used the Cross-Trainer only (I'm in recovery from a knee replacement and need to strengthen my leg) and found the unit easy to use and effective. Thanks
2 September 2024
Reply from PureGym UK - Plymouth Marsh Mills
Hi Michael. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and chat to our members when given the opportunity to do so; great to hear staff on site were able to help on the day, and show you round.
Enjoy your time with us! Thanks, PureGym
Dirty and disgusting
The only thing going for this gym is it's 24hrs. The place stinks of sweat, mold, & damp clothes. Also nail clippings around machines on the floor bottles under machines. Dust everywhere to the point we've been writing in it to see if it gets cleaned. They just clean where the writing was that's it. Men's changing rooms have cloths on the floor that have been there for days. Understand that cleaning the machines after use is down to the users which is fine but are we suppose to dust inside the machines? I'm not paying to a monthly membership to clean the gym I'm paying to use it. The staff who are there are lazy and just sit in there little pt zone and hope no one disturbs them. I'd have give it a 0 rating but you can't
18 July 2024
Unprompted review
Reply from PureGym UK - Plymouth Marsh Mills
Hi Shane. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.
We would like to assure you that we are reviewing feedback and will ensure all points raised are addressed in club to ensure a safe environment for staff and members. Thanks, PureGym
Easy to join
Easy to join.
Joining fee waiver offer.
Doorstep facility.
No hassle use.
24/7 availability.
Good value.
1 July 2024
Reply from PureGym UK - Plymouth Marsh Mills
Hi Ms Hinder. Thanks for taking the time to leave this 5 star review!
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We know that everyone likes to workout at different times whether that be due to work commitments or due to personal preference; being open 24/7 means we can provide for everyone, anytime, anywhere!
Hope you enjoy your membership with us! Thanks, PureGym
You get what you pay for...
7 May 2024
Reply from PureGym UK - Plymouth Marsh Mills
Hi BP. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.
Would you be able to tell us the reason behind your comments and rating so we can better understand this? Thanks, PureGym
No mat area for sit ups
Easy access, good machines. But no mat area for sit ups/stretching.
6 May 2024
Love this gym
Love this gym and recently been using a PT Dan Gilmour. Passionate about what he does and a credit to your company.
4 May 2024
Unprompted review
Reply from PureGym UK - Plymouth Marsh Mills
Hi Ben! Thanks for taking the time to leave this review!
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and chat to our members when given the opportunity to do so.
It's great to hear you enjoy your sessions with Dan! Thanks, PureGym
A well eqipped
A well eqipped, large and clean gym. It has a wide range of ages and fitness levels along with a friendly atmosphere.
16 April 2024
Unprompted review
Reply from PureGym UK - Plymouth Marsh Mills
Hi Patrick! Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Hope you continue to enjoy your time with us! Thanks, PureGym
Shower cleanliness is an issue
Overall not a bad experience, the gym is a little cramped and would be worth avoiding at peak hours though.
My main gripe was the state of the showers!
Clearly not cleaned everyday unless you have wolves using the facilities.
Pubes, hair and snot on the walls and floor.
Cleaning needs a serious look at.
Edit: April 15th
No change in the shower conditions, one is out of order and another is now blocked causing scum to rise up out of the plug.
5 April 2024
A great and informative visit.
Team member ((Josh Lovell)was extremely helpful in giving me a guided tour and a brief explanation of the various equipment I am likely to use after establishing what my goals are. A thorough run through of the membership options and various optional classes was given also.
2 April 2024
Reply from PureGym UK - Plymouth Marsh Mills
Hi Tony - Thank you for the 5* review and welcome to PureGym!
It's awesome to hear Josh could help and we hope you enjoy your new membership with us!
Thanks, PureGym
Prioritise your fitness and join Puregym!
There is a great selection of classes and equipment and the staff are very friendly and approachable. There are so many different ways to get fit - classes, gym equipment or using one of the PT's. I have had Matt Smith as my PT for 3 months now and my condition has come along in leaps and bounds.
I would much rather make time now for Puregym than make time for illness in later life!
2 January 2024
Unprompted review
Reply from PureGym UK - Plymouth Marsh Mills
Hi there! Thank you for taking the time to leave this review, we are delighted to see this is 5*s.
It's important to us to provide our members with a great space to work out, in a friendly environment and we're so pleased to hear you are enjoying PureGym!
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