The men's locker is poor - broken lockers and not very secure. The rowing machines are not fully charged, so you can't monitor your progress as the machine cuts out. There are six machines, and only o... See more
Company replied
Location
Switch location31 Arundel Street, PO1 1NB Portsmouth, GB
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See what reviewers are saying
I use PureGyms in various locations when I'm travelling and this is one of the best. Deceptively large, given the small frontage, across three floors, every machine you can think of catering for al... See more
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I see the staff being helpful +they are all ways polite to me As winter is upon is I think the showers water could be a bit more hotter + the male changeING room could be a bit more warmer Apart fr... See more
Review for PT Ursula. 100% recommend!!!! She has been amazing and helped massively to build my confidence in the gym. She took into consideration all aspects and created an individualised plan specifi... See more
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Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - Portsmouth Commercial Road
Written by the company
Membership Help
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
31 Arundel Street, PO1 1NB, Portsmouth, United Kingdom
3.0
Average
112 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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Rowing machines not fully charged.
The men's locker is poor - broken lockers and not very secure. The rowing machines are not fully charged, so you can't monitor your progress as the machine cuts out. There are six machines, and only one is charged as of this date—everyone clamours for it. Despite emailing the manager, nothing has changed.
15 December 2025
Unprompted review
Reply from PureGym UK - Portsmouth Commercial Road
Hi Tim - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym
App doesn't work most of the time.
App doesn't work most of the time.
My buddy pass doesn't work anytime I get someone to sign up.
Didn't let me in the gym twice even though I have an ultimate membership.
0 customer service available to help you out.
14 November 2025
Unprompted review
Reply from PureGym UK - Portsmouth Commercial Road
Hi there - Thank you for taking the time to leave a rating, but I'm sorry to see it's 1 star. We strive to provide the best service possible, and your feedback is important to us. If you do need any further support with your membership or app, please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym
couldn’t get in using my friends buddy…
couldn’t get in using my friends buddy pass
0 customer service available
absolutely bum
14 November 2025
Reply from PureGym UK - Portsmouth Commercial Road
Hi there - Thank you for taking the time to leave this review, we are sorry to see this is 1 star. Looking into the account, we can see that the membership is active. If you need any assistance with your membership, please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym
No customer service, no human help  is this a sign of the times? 🤔
How is share frustration? I am posting this on here to let people see hopefully PureGym will read it and respond as it is impossible to contact them. Here is the letter I’ve sent to numerous email addresses I need to be responded by an AI standard message phone numbers don’t work there’s just no way to contact them. I have wasted half my day not a good start to getting fit. Dear PureGym Member Services,
My name is John Lloyd. I have been attempting to join PureGym since 6:00 am today using the discount code HALF PRICE, yet despite repeated attempts, the code is not working, and I have been completely unable to complete my registration.
I have tried everything possible to resolve this issue: multiple attempts online, calling your customer service number (0344 477 0005), emailing your support address, and even visiting the gym in person. Each attempt has been met with automated responses, a complete lack of staff presence, or no assistance whatsoever.
At the gym, I spent over an hour ringing the doorbell, trying to get staff to come down. When I called the emergency number, the security guard kindly instructed me to stand in the reception while he made an announcement over the gym’s PA system — yet despite his efforts, nobody attended. I left the gym after hours of wasted effort, utterly frustrated.
This experience is completely unacceptable. I have now spent over four and a half hours attempting to join your gym, and I am deeply disappointed by the lack of human support or urgency in addressing member issues. The inability to access the promotion I was entitled to, combined with the total absence of assistance, reflects extremely poorly on your business.
I demand immediate human intervention to resolve this matter and to allow me to join using the discount code I was promised. You can reach me directly at 07 500 298666.
I expect a prompt response from a real person — not an automated system — to rectify this situation without further delay.
This is a serious failure of customer service, and I expect it to be addressed with the urgency it deserves.
Sincerely,
John Lloyd
Thank you for responding, but your statement is simply not true. Nothing was “resolved” by PureGym. Despite multiple attempts to get help, nobody contacted me at any point, and I was forced to fix the issue entirely on my own.
As I clearly stated in my original review, the core problem is that PureGym has no functional customer service whatsoever. There is no one to speak to, no follow-up, and no support. For a company of this size, that is unacceptable. Whether it’s a sign of the times or not, it’s something PureGym urgently needs to address if they expect members to feel supported.
It’s also disappointing that it took two weeks just to reply here, only to claim the issue was “resolved” when absolutely nothing was done. This kind of response only reinforces the problem I highlighted in the first place.
I’m glad I managed to join on my own, but the lack of communication and accountability is exactly why I left this review.
6 November 2025
Unprompted review
Reply from PureGym UK - Portsmouth Commercial Road
Hi John - Thank you for taking the time to leave this review, we are sorry to see this is 1 star. Looking into your account, we can see that this has been resolved. If you do need any membership support, please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. We hope you enjoy your new membership! Thanks, PureGym
No air con
No air con, no windows, and now they’ve taken away the fans. It’s hotter inside than outside in the summer. Can’t achieve a workout to the best of my ability because it’s too hot. Will be looking elsewhere. Equipment is always all over the place too.
25 September 2025
Unprompted review
Reply from PureGym UK - Portsmouth Commercial Road
Hi there - Thank you for taking the time to leave this review, we ares sorry to see this is 1 star. We always appreciate and take on board member feedback. We apologise for any inconvenience at this time, Aircon performance is something the gym management are monitoring, and are working alongside the facilities management to make improvements. It is in the gym rules that members should return their own weights or risk suspension, but at peak times especially it can be hard to police this. However, staff on site do everything they can while we also have CCTV monitoring the free weights and are looking for new ways to combat this. Thanks, PureGym
Reply from PureGym UK - Portsmouth Commercial Road
Hi George - Thank you for taking the time to leave a rating, but I'm sorry to see it's 1 star. We strive to provide the best service possible, and your feedback is important to us. So that we can look into this and advise further, please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym
Joining Pure Gym.
Easy access to all relevant information. Quick sign up. Fast friendly response after downloading the app.
13 August 2025
Reply from PureGym UK - Portsmouth Commercial Road
Hi Jon - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars! It's great to hear you found the sign up process easy and straightforward, that's exactly what we aim for. We hope you have been able to check out some of the other features available on the app, there is lots to explore on there! Enjoy your new membership! Thanks, PureGym
Overall ok
Overall ok.
They reallu need to invest in some decent & reliable air conditioning & a women's only area. Spend the money.
The heating works fine all winter but why in a gym do I need the heat in the winter I go there and exercise so I'm warm, but no air conditioning in the summer so it's unbearable in there. Used to be OK when you were cheap but you are not anymore.
Women's only area would make me feel safer and less intimidated by the gym bros in there. Recent example me & my male friend both on smith machines next to each othet and I was further away and he approached to ask if I'm done, I had 6 more sets plus my 90 second break so said I'll be about 10-15 mins. He stood over me the whole time tutting & huffing as he's 'fed up of people who aren't serious taking up machines', I assume this is because I'm plus size and he thinks I'm new. My friend ended his sets early and gave him that machine in the end as he was making me so uncomfortable. This is one example of many at this gym.
5 July 2025
Unprompted review
Reply from PureGym UK - Portsmouth Commercial Road
Hi, thank you for taking the time to leave us this review, we greatly appreciate all member feedback.
'Everybody Welcome' is central to our community and our goal to create a safe and positive space for everyone.
Our gyms are friendly, supportive and judgment-free spaces where everybody can come in, work out and leave feeling good. Safety is at the cornerstone of positive experience in our gyms, and we have strict policies in place to ensure all our members have the right to be and to feel safe, regardless of size, ability, age, ethnicity, religion, gender, sex, or sexual orientation.
We are disappointed that your experience has not met the standards at PureGym and ask that these concerns are raised with your Gym Manager directly.
By law, we have a requirement to provide a certain amount of fresh air based on occupancy levels, and our ventilation system increases and decreases at different times throughout the day and night, making sure we meet these requirements and provide good air movement around the gyms.
These levels are based on size of the gym, and occupancy levels, and are regularly monitored, but if there is a persistent issue staff on site may be able to override it and can certainly report it to be checked by engineers so we would advise speaking with them for further assistance.
Thanks, PureGym
Reply from PureGym UK - Portsmouth Commercial Road
Hi Juniad. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Staff member was very rude to me…
Staff member was very rude to me commenting about what I was wearing which made me very uncomfortable I didn’t say anything back because I was so shocked how unprofessional the man was acting he mumbled something under his breath and waddled away. This is really putting me off going back there again.
24 April 2025
Unprompted review
Reply from PureGym UK - Portsmouth Commercial Road
Hi Ellie - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.
Could you please get in touch directly with the Gym Manager to provide more information (such as dates and times or names etc.) so this can be looked into further. Thanks, PureGym.
Spend 9£ for a day pass and was not…
Update 2: my day-pass was refunded! All good! I will give it another try once I am back to the UK.
Update 1: pressed the assistance button twice and waited 5 - 10 minutes but no one came. Unfortunately, no other way provided to get instant support (no phone contact etc). My e-mail and my Facebook messenger request on the same morning is still not being answered (48 hours later)
Original: Spend 9£ for a day pass and was not able to enter… nobody there to let me in, 2£ parking ticket also wasted
26 April 2025
Reply from PureGym UK - Portsmouth Commercial Road
Hi Lennart - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused!
If you could get in touch with us directly with the Gym Manager/Member Services to provide more information (which gym, what date/time etc.) we can look into assisting you with this.
There is also an Assist button at the gym entrance you can press, when pressed a local member of staff will come to the door to assist you. Thanks, PureGym.
Un-Used Month Subscription Rebate Granted
I got debited for a month, within which I wasn't available to go to the gym (due to Ramadan). I requested a rebate and this was offered for the next month's access before my regular subscription kicks back in.
Also, I have been offered the ability to freeze my membership due to my circumstances.
1 April 2025
Unprompted review
Reply from PureGym UK - Portsmouth Commercial Road
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
always a well kept and well run gym…
always a well kept and well run gym with very attentive staff .......and always cleaned regularly
25 March 2025
Unprompted review
Reply from PureGym UK - Portsmouth Commercial Road
Hi Peter! Thanks for taking the time to leave this 5 star review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We love being able to help and chat to our members when given the opportunity to do so. Enjoy your next workout! Thanks, PureGym
Great gym clean and tidy
4 March 2025
Reply from PureGym UK - Portsmouth Commercial Road
Hi there! Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. Hope you continue to enjoy your time with us! Thanks, PureGym
I love the busy atmosphere in there……
I love the busy atmosphere in there… it’s great to workout surrounded by like minded people. Would definitely recommend if you enjoy lively environment
3 February 2025
Unprompted review
Reply from PureGym UK - Portsmouth Commercial Road
Hi there! Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
Hope you continue to enjoy your time with us! Thanks, PureGym
Quick, simple, good
It was clear on the website and easy to navigate. Quick, simple, got the job done.
25 January 2025
Reply from PureGym UK - Portsmouth Commercial Road
Hi there - Thank you so much for sharing your feedback, we always value and take into consideration what our members have to say.
We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym.
Reply from PureGym UK - Portsmouth Commercial Road
Hi there - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.
It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.
Very easy to get started considering I…
Very easy to get started considering I used to go there 2 years ago.
3 January 2025
Reply from PureGym UK - Portsmouth Commercial Road
Hi Asya! Thank you for taking the time to leave this 5 star review. It is great to hear the re-joining process was straightforward.
Hope you enjoy your time with us! Thanks, PureGym
Disable shower room is out of use for…
Disable shower room is out of use for few months.
29 December 2024
Reply from PureGym UK - Portsmouth Commercial Road
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our facilities are fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all facilities in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym.
All the time is dirty and messy
All the time is dirty and messy, many things and equipment ( out of order )😑
28 December 2024
Reply from PureGym UK - Portsmouth Commercial Road
Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with. Thanks, PureGym.
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