PureGym UK - Romford Reviews 139

TrustScore 4 out of 5

3.9

The Brewery, RM1 1AU Romford, GB


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Rated 5 out of 5 stars

Would highly recommend Richard as a personal trainer. Since working with him, I have been hitting my weight loss goals consistently. He is very understanding, encouraging and flexible. Thanks to... See more

Company replied

Rated 3 out of 5 stars

The gym is fine but a little dirty when I was there. Fairly new but could use a few more key pieces of equipment(squat rack, leg machines, etc.) The layout and lighting at that particular location cou... See more

Company replied

Rated 2 out of 5 stars

The gym is not that bad, but the biggest problem is, the one that make me change my old gym; that almost nobody put the dumbbell s back to the original place. I mean I don’t understand why the persona... See more

Company replied

Rated 5 out of 5 stars

I love Romford Pure Gym everyone is helpful and the gym itself is big and well equipped with good classes. Furthermore, the Personal Trainer- Richard is absolutely the star of this gym. He is extra he... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Romford

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • The Brewery, RM1 1AU, Romford, United Kingdom

3.9

Great

TrustScore 4 out of 5

139 reviews

5-star
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1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Equipment

Got everything covered but would be an improvement with more leg machines i.e.
Counter lever squat and hack squat

14 May 2023
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Reply from PureGym UK - Romford

Hi Hawksy. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

The shower cabins are not properly…

The shower cabins are still not properly cleaned but overall it’s a big improvement compared with last few months.
Good job!

11 May 2023
Unprompted review
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Reply from PureGym UK - Romford

Hi Seba. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with.

Thanks, PureGym

Rated 5 out of 5 stars

Definitely recommend and can't wait to be back!

When I stepped in, I immediately loved the atmosphere, open and welcoming and fills you up with energy! The class was great, very friendly instructor (Ben), great directions, and easy to follow. I felt like it pushed me to do a great workout but it wasn't too extreme that I couldn't follow it.
Definitely recommend and can't wait to be back!

6 May 2023
Unprompted review
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Reply from PureGym UK - Romford

Hi Kara. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

My personal trainer is really good

My personal trainer is really good, the facilities are good I'm forward to my training.

17 April 2023
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Reply from PureGym UK - Romford

Hi Abiodun. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 3 out of 5 stars

My only dislike is the size of the free…

My only dislike is the size of the free weight area which I feel is too small . In the 2 months I have attended I have not been able to get access to do any bench press or squats at all . The rest of the gym has adequate space and machines .

20 April 2023
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Reply from PureGym UK - Romford

Hi Dean. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

Please be aware due to the situation of our gyms it isn't always possible to extend the site itself, however, we are always looking to expand and improve our facilities where possible, so please keep an eye out for updates. If you have any specific suggestions regarding the layout of the gym please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 5 out of 5 stars

Great gym everyone is friendly and you…

Great gym everyone is friendly and you can just get on with what your doing

10 April 2023
Unprompted review
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Reply from PureGym UK - Romford

Hi Danielle. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Very Good

very nice Gym lots of equipment clean and safe

5 April 2023
Unprompted review
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Reply from PureGym UK - Romford

Hi G CH. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Emma aerobics class is excellent but…

Emma aerobics class is excellent but really could do with Zumba class or gym cardio class or body combat class!!!

29 March 2023
Unprompted review
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Reply from PureGym UK - Romford

Hi Iameck. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. If you have any specific feedback regarding classes, we would advise passing this on to the GM.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

PureGym

Really liked it all the equipment is easy to use and there is always a piece of equipment to use.

25 March 2023
Unprompted review
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Reply from PureGym UK - Romford

Hi Scarlet. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 2 out of 5 stars

Too busy and hectic

16 February 2023
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Reply from PureGym UK - Romford

Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym.

Thanks, PureGym

Rated 4 out of 5 stars

good value for money

16 February 2023
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Reply from PureGym UK - Romford

Hi Perry. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It's great to hear you enjoy using the gym overall.

Thanks, PureGym

Rated 5 out of 5 stars
PureGym UK - Romford logo

Reply from PureGym UK - Romford

Hi Eric. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Highly recommended 👌

Good range of equipment, good opening hours and very clean inside. The staff are always friendly and approachable and the app is useful for home workouts and for checking how many people are at the gym. I would highly recommend! 👌

17 December 2022
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Reply from PureGym UK - Romford

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Great staff, clean gym

Managers and PT staff are friendly and supportive. They've always got time to speak to you and advise if you have any queries. Classes are fun, gym floor is clean and tidy.

13 December 2022
Rated 4 out of 5 stars

i like this gym

i like this gym, but i don’t like how busy it can get sometimes, as i’m very socially anxious

29 September 2022
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Reply from PureGym UK - Romford

Hi Kayleigh. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

If you ever need any help, please don't hesitate to speak to a member of the Gym Team.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

The gym at Romford is exceptionally…

The gym at Romford is exceptionally clean and well equipped, the cleansing stations are always well stocked and staff are always polite. A great place to train.

29 September 2022
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Reply from PureGym UK - Romford

Hi John. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

fire ass classes

i love the classes, especially femi’s cycle and legs, bums and tums :) it’s killer for REAL, but super rewarding. if you can get a spot, you winning

14 September 2022
Unprompted review
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Reply from PureGym UK - Romford

Hi Kelsey. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and love to be able to help and chat to our members given the opportunity to do so.

It’s great to hear you enjoy the classes and using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

PT Femi, built different energy

Maintaining consistency when training was and is my biggest challenge. But training with PT Femi has made a huge difference for me. The check-ups, programme updates and all around encouraging 'built different energy' has helped me achieve strength and mobility goals that I thought were unrealistic. Thank you Femi!

8 September 2022
Unprompted review
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Reply from PureGym UK - Romford

Hi OR. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear such amazing feedback regarding our PT's and we are glad you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Femi’s great!

Since the recent staff turn Femi’s classes and PT have remained to high standard.
Emma has always been a credit to PureGym and opened up more class variety!

10 September 2022
Unprompted review
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Reply from PureGym UK - Romford

Hi Alice. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and love being able to help and chat to our members given the opportunity to do so.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

13th Labour Personal Training (Femi)

I started sessions with Femi back in April/May 2021 as a way to re-gain confidence in the gym after years of sports and injuries. At the time I couldn’t think of anything worse than training in a gym, and now nearly a year and a half later, you can’t get me away from the place! I have found confidence, strength and commitment to training in a way I never expected - all thanks to compassionate (and gruelling!) coaching from Femi. I feel safe and supported but also challenged both mentally and physically. Femi goes above and beyond with personalised training plans, check-ins and availability 24/7, with option of online coaching if preferred. Our weekly sessions are definitely a highlight of my week - thank you, 13th Labour!

6 September 2022
Unprompted review
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Reply from PureGym UK - Romford

Hi Saana. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and love being able to help and chat to our members given the opportunity to do so.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

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