PureGym UK - Rushden Reviews 87

TrustScore 4 out of 5

3.8

Crown Park, NN10 6AR Rushden, GB


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Rated 5 out of 5 stars

My first visit, gym is nice and clean, the people in there using seemed friendly and helpful.Wasn’t overloaded with members when I went which is how I like it. Lots of equipment and user friendly espe... See more

Company replied

Rated 5 out of 5 stars

Really easy to register. Love the QR code access to the gym through the app. Love the impersonal nature of it all. Book on the app, turn up to the class, work out, leave. The person that was running... See more

Company replied

Rated 2 out of 5 stars

Upon entering the puregym site in rushden I went to purchase a protein shake from the vending machine. After consuming half the bottle it seemed to taste a bit weird. After looking at the best befor... See more

Company replied

Rated 4 out of 5 stars

Had a friend membership with my husbands membership to try the gym to see if I wanted to join. This allowed me four visits which I used up but I could not see anyway to upgrade my membership to a ful... See more


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Rushden

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Crown Park, NN10 6AR, Rushden, United Kingdom

3.8

Great

TrustScore 4 out of 5

87 reviews

5-star
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1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Worth a visit

Clean, modern busy but good range of machines here. Only just opened so naturally very busy.

13 May 2023
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Reply from PureGym UK - Rushden

Hi Mark. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Classes at PureGym

I enjoy the classes and the weights etc are easy to use. The class sizes are quite full though and if doing a pump or class using the weights there's not enough room as you have to stand quite close to the next person. It is quite difficult to book a class as they get booked up quickly.

13 May 2023
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Reply from PureGym UK - Rushden

Hi Helen. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We're afraid due to how popular the classes are, certain ones can be booked up quite quickly. If you have any feedback regarding this, please feel free to pass this onto the Gym Manager.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

New found inspiration to a new me

Bookings via the App are so easy to manage and really helpful with organising me to book and fit in classes around my busy life. Very clean changing rooms. Lovely staff and very helpful. Really enjoy this new lease of life Pure Gym gives me.

12 May 2023
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Reply from PureGym UK - Rushden

Hi Fran - Thanks for taking the time to leave this review, we are delighted to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

The gym instructor was friendly

The gym instructor was friendly, helpful and encouraged all participants to work harder and keep going. The variety of exercises within the timeframe of class timetable was good and well thought out.

14 May 2023
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Reply from PureGym UK - Rushden

Hi Lorraine. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 2 out of 5 stars

It is impossible to book any sessions…

It is impossible to book any sessions on the app. Everything is always fully booked and the waiting lists are ridiculous. The gym itself is great but the big let down is the availability of classes

14 May 2023
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Reply from PureGym UK - Rushden

Hi Chloe - Thanks for taking the time to leave this review! We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. We would advise speaking with a member of staff in the club and they'll be able to let you know how many days in advance you can book your classes. Thanks, PureGym

Rated 4 out of 5 stars

If it wasn't so busy and had fixed…

If it wasn't so busy and had fixed equipment which has been broken for nearly 3 weeks it would be great

14 May 2023
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Reply from PureGym UK - Rushden

Hi Robert - Thanks for taking the time to leave this review! We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym.

Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can.

Thanks, PureGym

Rated 5 out of 5 stars

After starter gym

After starter gym, saw a difference in overall lifestyle, feel more active, mentally relaxed and good about myself

13 May 2023
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Reply from PureGym UK - Rushden

Hi Indu. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Great kit...very busy at peak…

Great kit...very busy at peak times..music not to my taste... classes drown out music.shower cold. Overall Good. Staff helpful.

14 May 2023
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Reply from PureGym UK - Rushden

Hi Ed. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We always appreciate and take on board member feedback.

We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 2 out of 5 stars

Could be great

Could be a great gym but you can't get on the equipment easily. Younger members of the gym need to supervised more closely

14 May 2023
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Reply from PureGym UK - Rushden

Hi Victoria. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym.

Thanks, PureGym

Rated 5 out of 5 stars

Fantastic Gym

Excellent - Price - Staff - Space - Machines Huge amount - Cleanliness - All Fantastic Very Very Impressed and I've been at gyms all my life - Very few Grunters/ look at me's in there as well - Nice crowd

14 May 2023
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Reply from PureGym UK - Rushden

Hi Andy & Neil. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars
PureGym UK - Rushden logo

Reply from PureGym UK - Rushden

Hi Craig. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Great gym with lots of lovely…

Great gym with lots of lovely equipment, always clean.

14 May 2023
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Reply from PureGym UK - Rushden

Hi TH. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

The staff are brilliant

The staff are brilliant. I do classes as well as individual workouts. They are all so friendly.

13 May 2023
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Reply from PureGym UK - Rushden

Hi Gillian. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Really great

It's an excellent, clean, modern great size gym with lots if equipment, free weights and machines and lots of squat platforms. The only reason it's not 5/5 is because it just needs a decent lying abdominal cruncher. Then it would be perfect

13 May 2023
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Reply from PureGym UK - Rushden

Hi Charlie. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 1 out of 5 stars

Equipment risk..but the gyms cheap.

Positives:
Gym is clean, well presented inside with a good layout.
Has a lot of equipment mostly.
24 hours access
Classes table
Water access
Good changing rooms
Locker access "need a padlock"

Negatives:
Car parking length is restricted to 2 1/2 hours.
Lacks exercise bikes if that's your thing.
Also no tv on any cardio equipment
Gym is overly busy unless you wish to train at 1-5am in the week. Weekends are quieter.
A lot of under 18s now at the gym.
Some members are letting non Gym members in the gym during unstaffed hours.
A lot of people are breaking equipment or messing with equipment which can cause harm to others.

I myself have suffered a cut on my arm from a metal ring off a pin which was securely into the weights at 32kg which is not heavy and shouldn't of popped off. I now have a permeant scar which is still red and enflammed over a tattoo petal which is quite annoying. I have raised it to deputy and gym manager and was just told that it shouldn't of happened and that was it.
I have been to over 15 other gyms throughout my lifetime and never had any cause of injury from equipment.
Their appears to be new broken equipment every time I have been to the gym so not sure if I can trust the equipment. This appears accross some of the other puregym gyms as friends have also raised this to me once they were aware of my recent issue.

So if your on a cheap budget, don't mind busy gym with over 50-150 members in the gym except between 1-5am and can risk injury from equipment then this gym would be good for you.

If your concerned then perhaps ask for a day trial to see how you feel.

This review is completely a honest review on my expierence at the gym.

May I add customer service via the main customer server team via messenger was very helpful when I first was signing up.

Amended to 1 star from 2 star, as puregym replied to my review and didn't read it all as I have already mentioned in this review I have contacted the manager and deputy manager of the gym without a response.

13 May 2023
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Reply from PureGym UK - Rushden

Hi Kerry, thank you for leaving us this review. We are sorry to see this is 2 stars. We appreciate and value our member feedback.

We are also sorry to hear about your injury. If you would like to discuss this further, we would advise reaching out to Member Services and ask if they can contact the Regional Manager on your behalf who may then be able to reach out to yourself regarding this.

We once again apologise for any inconvenience caused.

Thanks, PureGym

Rated 5 out of 5 stars

Great team, unpretentious atmosphere

It’s been a few years since I’ve been the the gym and it was starting to show!
The team at Rushden are great. Done a few classes to get me back up to speed. Now feel comfortable in all areas of the gym.
Relaxed atmosphere, unpretentious and anybody should feel comfortable being a member.

13 May 2023
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Reply from PureGym UK - Rushden

Hi Richard. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

On the whole an excellent gym

On the whole an excellent gym. Only minus point is they only have 1 resistance machine of each type so have to wait to use at busy times

12 May 2023
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Reply from PureGym UK - Rushden

Hi Jason. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

The classes are very good which is what…

The classes are very good which is what I enjoy the most, the personal trainers are all very friendly, the showers do let it down slightly as they are not very warm and do not stay on long enough

12 May 2023
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Reply from PureGym UK - Rushden

Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

I love the accessibility of a Pure Gym

I love the accessibility of a Pure Gym. I arrive, use my QR code to scan myself in and within minutes I’m starting my workout. The changing room is always clean and the equipment is well kept. It’s a perfect venue for keeping fit without any fuss.

12 May 2023
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Reply from PureGym UK - Rushden

Hi Loraine. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 1 out of 5 stars

Studio far too small so limited spaces…

Studio far too small so limited spaces available for classes. I am paying extra for 2 weeks in advance booking and look exactly 2 weeks before but often spaces all gone.Also on leaflet posted through door there was a picture of a spin class however no spin studio on site. There is a need for a bigger studio or a second one in the larger weights area next to current studio which is often unused. As a result the amount variety and access to classes is very poor compared to Bedford where I was a previous member

13 May 2023
Unprompted review
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Reply from PureGym UK - Rushden

Hi Alison. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

Please be aware due to the situation of our gyms it isn't always possible to extend the site itself, however, we are always looking to expand and improve our facilities where possible, so please keep an eye out for updates. If you have any specific suggestions regarding the layout of the gym please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

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