PureGym UK - Sheffield Millhouses Reviews 102

TrustScore 4 out of 5

4.2

9 Archer Road, S8 0LB Sheffield, England, GB


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Rated 5 out of 5 stars

I wanted to join a gym but didn’t want to waste a boat load of money in case I didn’t enjoy it Anyway I started going in February and am still going in December three times a week! Lost weig... See more

Company replied

Rated 3 out of 5 stars

I've always enjoyed using this gym, but I think it falls short with some equipment choices. For some reason there are now a bunch of new treadmills, meaning there are over 20 overall, despite never ha... See more

Company replied

Rated 4 out of 5 stars

Excellent equipment and very good facilities for the price. Does what it says on the tin! the offering of classes are very good. After being a member here for a few years the only thing I would s... See more

Company replied

Rated 4 out of 5 stars

Easy to join, good value, lots of equipment and plenty of classes throughout the day. Recently the classes programme has changed which is good but there are a lot with the same name. I have one compl... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Sheffield Millhouses

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • 9 Archer Road, S8 0LB, Sheffield, England, United Kingdom

4.2

Great

TrustScore 4 out of 5

102 reviews

5-star
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1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Enjoyable first visit

Lots of equipment
Very friendly
Very clean
Good atmosphere

16 February 2026
Unprompted review
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Reply from PureGym UK - Sheffield Millhouses

Hi Joseph. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoyed using the gym overall and we hope to see you back soon! Thanks, PureGym

Rated 5 out of 5 stars

Changed my life

I wanted to join a gym but didn’t want to waste a boat load of money in case I didn’t enjoy it

Anyway I started going in February and am still going in December three times a week!

Lost weight and built muscle and feel great.

Staff and trainers always friendly and helpful.

Highly recommended

20 February 2025
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Reply from PureGym UK - Sheffield Millhouses

Hi Matt, thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we are really happy to hear you enjoy using the gym overall! We look forward to seeing you back in the gym soon! Thanks, PureGym

Rated 5 out of 5 stars

Easy

Process was straightforward and easy to go through.

8 November 2025
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Reply from PureGym UK - Sheffield Millhouses

Hi Leon - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym

Rated 5 out of 5 stars

Good experience

The place is spacious, clean, with decent facilities and good vibe.

4 October 2025
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Reply from PureGym UK - Sheffield Millhouses

Hi there - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 4 out of 5 stars

Excellent equipment and very good…

Excellent equipment and very good facilities for the price. Does what it says on the tin! the offering of classes are very good.
After being a member here for a few years the only thing I would say is that the groups of under 18 year olds that use the gym is starting to become really off putting.
While I'm all for people of any age wanting to keep fit - I’m seriously considering changing gyms because of the number of groups now using the gym as a social hub and it seems to be getting worse.
The socialising makes it difficult to get on equipment and can sometimes make you feel intimidated as a female.
At least 2 of my other friends feel the same about this and are also considering leaving.

9 September 2025
Unprompted review
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Reply from PureGym UK - Sheffield Millhouses

Hi Rowen, thanks for taking the time to leave this review.

It's important to us to receive member feedback, so that we can continue to improve the service we offer our members.

We would really appreciate if you could get in touch directly to provide more information on your PureGym experience, and any areas you feel we could improve, to make sure you have a 5* experience with us going forward.

You can either have a chat to your Gym Manager directly, or contact our Member Services team on member.services@puregym.com. We hope to hear from you soon.

Thanks, PureGym

Rated 4 out of 5 stars

Good value for money

Cheap and machines are good quality, value for money
but machines are sometimes out of order for weeks and almost every gym is always rammed unless you go at an inconvenient time

9 July 2025
Unprompted review
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Reply from PureGym UK - Sheffield Millhouses

Hi Reeves, thank you for taking the time to leave this review, we're happy to see this is 4 stars.

We are equally as disappointed when, from time to time, things go wrong and equipment has to be placed out of order. Regular maintenance checks are undertaken, and any issues identified are escalated to engineers straight away. Sometimes, there may be a small wait whilst engineers attend to fix any issues, but we endeavour to resolve these as soon as possible.

We’re afraid it's true, our gyms can become busy, especially at peak times. The busyness of the gym does fluctuate throughout the day, or depending on the day of the week and you can check how busy the gym is before attending on your PureGym app.

If you have any concerns about specific pieces of equipment in your gym, please notify staff on site as soon as you can and they will be happy to assist with this further.

Thanks, PureGym

Rated 5 out of 5 stars

Very good indeed

Plenty of equipment, very clean, machines in pristine condition, great atmosphere

5 July 2025
Unprompted review
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Reply from PureGym UK - Sheffield Millhouses

Hi Miroslav. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 1 out of 5 stars

Horrible experience

Horrible experience. Bought a day pass and the code provided didn't work. Unable to get any help from staff due to none being around. Pressed the buzzer for help and again no response. In the end I had to download the app and use the QR code to get in and due to the time taken to actually get in, i was only able to utilise the service for 30 mins for the price of 7.99. Wouldn't recommend.

14 June 2025
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Reply from PureGym UK - Sheffield Millhouses

Hi, thanks for leaving us this review. We are sorry to see this is 1 star.

We are sorry to hear this. Please could you reach out to Member Services via email or social media DM and they will be happy to take a look and advise you further.

We apologise for any inconvenience.

Thanks, PureGym

Rated 5 out of 5 stars

Really good workout.

Good equipment, friendly staff, pleasant environment and plenty of parking.

18 May 2025
Unprompted review
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Reply from PureGym UK - Sheffield Millhouses

Hi Terry - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 4 out of 5 stars

Incorrect setup

The direct debit came through and said my 1st month was full price and it should be 50% off.Hence why not 5/5

3 April 2025
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Reply from PureGym UK - Sheffield Millhouses

Hi, thanks for leaving us this review. We appreciate and value our member feedback.

We would advise reaching out to Member Services via email or social media as they will be able to take a look at your account and advise you further. We apologise for any inconvenience caused.

Thanks, PureGym

Rated 5 out of 5 stars

I accessed a free 3 day pass to give me…

I accessed a free 3 day pass to give me an idea of what is on offer and this helped me decide the right gym for me.

Affordable prices, great equipment, lots of women using facilities. I did not like the music, but can use headphones.

9 March 2025
Unprompted review
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Reply from PureGym UK - Sheffield Millhouses

Hi Katherine! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.
We look forward to welcoming you back soon! Thanks, PureGym

Rated 5 out of 5 stars

Easy peasy so far.

Easy peasy so far.

15 February 2025
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Reply from PureGym UK - Sheffield Millhouses

Hi Abby - Thank you so much for sharing your feedback, we always value and take into consideration what our members have to say.

We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym.

Rated 5 out of 5 stars

Pure gym

Great Gym, 2 floors of equipment, good classes

1 February 2025
Unprompted review
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Reply from PureGym UK - Sheffield Millhouses

Hi Paul - Thank you for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

Our team do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer short effective workouts. We are really happy to hear you enjoy using the gym! Thanks, PureGym.

Rated 4 out of 5 stars

as it advertises

as it advertises, Open all hours and plenty of equipment.

6 January 2025
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Reply from PureGym UK - Sheffield Millhouses

Hi Stephen - Thank you for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We know that everyone likes to workout at different times whether that be due to work commitments or due to personal preference; being open 24/7 means we can provide for everyone, anytime, anywhere! We are really happy to hear you enjoy using the gym! Thanks, PureGym.

Rated 4 out of 5 stars

Easy to join

Easy to join, good value, lots of equipment and plenty of classes throughout the day. Recently the classes programme has changed which is good but there are a lot with the same name.
I have one complaint about class numbers which are not monitored, for the safety of everyone they should be, when equipment like bars are being used,it's inevitable at some point an accident will occur.

6 January 2025
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Reply from PureGym UK - Sheffield Millhouses

Hi Christine - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! Thanks, PureGym.

Rated 4 out of 5 stars

Great basic gym

Great basic gym with a fair and competitive monthly fee. Ideally located across the country which I use when I’m away from home.

29 December 2024
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Reply from PureGym UK - Sheffield Millhouses

Hi Andrew. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 5 out of 5 stars

I go to the gym every day religiously…

I go to the gym every day religiously and use the treadmill I burn 1000 calories every day by running for around 40 - 50 mins in total of a 7-8k. I love zoning out on the treadmill keeps me active all day and works for me as I have lost a lot of weight by doing this. So yes I do enjoy the gym and the facilities and it’s always clean.

28 December 2024
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Reply from PureGym UK - Sheffield Millhouses

Hi Sajid - Thank you for taking the time to leave this review! We’re delighted to hear that you’re having such a transformational experience in our gym.

Helping our members achieve their goals and feel their best is what drives us every day, and your kind words mean the world to us. Keep up the amazing work—we’re excited to continue supporting you on your fitness journey! Thanks, PureGym.

Rated 4 out of 5 stars

Pure Gym at Millhouses 4.5*

I really like the Pure Gym at Millhouses, Sheffield. It’s large, over 2 floors and well laid out. Generally folks are respectful of using various pieces of kit. Couple of things to improve: cleanliness of water fountains (frankly this is not unique to this gym) and folks need to put plates and free weights back on the rack. Goodness only knows what some folks houses look like, I suspect their “bedrooms are a mess” :-0.

15 December 2024
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Reply from PureGym UK - Sheffield Millhouses

Hi Michael. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 1 out of 5 stars

I bought a day pass at 3pm and it…

I bought a day pass at 3pm and it wouldn’t let me back in after gojng outside for a smoke

23 November 2024
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Reply from PureGym UK - Sheffield Millhouses

Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused!

If you could get in touch with us directly with the Gym Manager/Member Services to provide more information (which gym, what date/time etc.) we can look into assisting you with this.

There is also an Assist button at the gym entrance you can press, when pressed a local member of staff will come to the door to assist you. Thanks, PureGym.

Rated 5 out of 5 stars

Great gym

Great gym. Clean well set out and great range of equipment

22 October 2024
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Reply from PureGym UK - Sheffield Millhouses

Hi Andrew - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! Thanks, PureGym

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