PureGym UK - Southampton Bitterne Reviews 121

TrustScore 4.5 out of 5

4.3

416-430 Bitterne Rd, SO18 5RT Southampton, GB


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Rated 3 out of 5 stars

Nearby JD gyms has lateral raise & chest fly machines, so does PureGym Southampton Central, so does PureGym Southampton Shirley, but not Bitterne PureGym. They used to but since refurbishment, they’ve... See more

Company replied

Rated 4 out of 5 stars

It’s a good environment with nice people, it’s always clean with good equipment altho some are a little small if your over 6ft but those are few anyways, there are a few pieces of equipment I wish the... See more

Rated 5 out of 5 stars

Everybody is very friendly we are all here to achieve the same goal The classes are awesome too the PT instructors are very helpful and keep you wanting to get more out of your experience I have bee... See more

Company replied

Rated 5 out of 5 stars

Been coming to this gym for just over a year now and absolutely love it. However I will be very sad as will many others I know to see wioleta (vee) chomut leave. I do 5 classes a week with her and i... See more


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Southampton Bitterne

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • 416-430 Bitterne Rd, SO18 5RT, Southampton, United Kingdom

4.3

Excellent

TrustScore 4.5 out of 5

121 reviews

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1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Good value for money with plenty of…

Good value for money with plenty of equipment.

7 September 2025
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Reply from PureGym UK - Southampton Bitterne

Hi Jon- Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym! We are really happy to hear you enjoy using the gym overall and we look forward to seeing you back soon! Thanks, PureGym

Rated 5 out of 5 stars

signing up

i haven’t been to the gym yet, but signing up for it was easy, understandable and quick.

2 December 2025
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Reply from PureGym UK - Southampton Bitterne

Hi . Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym

Rated 5 out of 5 stars

A Great Gym At A Reasonable Price

I have been going to my local Pure Gym for over 3 years and although originally the facilities needed some improvement, a major refurbishment in Autumn 2024 with some new equipment has greatly improved things.
The atmosphere is friendly and at least the time that I go, 7am onwards it's not too busy which means I can get on the equipment that I want to.
The only negative I have is that if there are problems, management often tends to put off fixing them until they become larger problems and then more costly to repair.

29 December 2024
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Reply from PureGym UK - Southampton Bitterne

Hi Tony - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall, but if you have any specific concerns or suggestions we would advise that you let your gym manager know, so they can look into where improvements can be made and advise further. Thanks, PureGym

Rated 5 out of 5 stars

Easy joining process

My joining experience went really smoothly with easy to follow instructions that listed out exactly what they were. The app and website are set up nicely for beginners and give advice on where to start. Great app and great gym with good equipment.

16 June 2025
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Reply from PureGym UK - Southampton Bitterne

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you found the joining process easy and we hope you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars
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Reply from PureGym UK - Southampton Bitterne

Hi Temi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you found the signing up process and we hope you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Easy to use website

Easy to use website. Also clear instructions of how to enter promotional code. Great value for money compared to other Gyms.

1 June 2025
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Reply from PureGym UK - Southampton Bitterne

Hi Lynda - Thank you so much for sharing your feedback, we are delighted to see this is 5 stars. We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward and you managed to use a promotional offer. Enjoy your workout sessions! Thanks, PureGym

Rated 5 out of 5 stars

Great gym

Great gym so many equipments. Loving the women only work out area

9 May 2025
Unprompted review
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Reply from PureGym UK - Southampton Bitterne

Hi Marie-Claire - Thanks for taking the time to leave this review, we are really pleased to see it is 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of equipment/kit so that members have a variety of ways to workout. It's great to hear you are enjoying the gym and the ladies only workout area which we are proud to be able to provide at Southampton Bitterne. Thanks, PureGym

Rated 5 out of 5 stars

User Friendly

It was all online, fully transparent and made it easy to compare with other gyms.

3 March 2025
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Reply from PureGym UK - Southampton Bitterne

Hi there! Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was straightforward and you could use all the resources to find the right membership for you.

Hope you enjoy your time with us! Thanks, PureGym

Rated 5 out of 5 stars

One day pass experience.

I had a great experience using the PureGym one-day pass! The gym was clean, spacious, and had all the equipment I needed for a solid workout. Definitely a great option for anyone wanting to try out the gym before committing!

8 February 2025
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Reply from PureGym UK - Southampton Bitterne

Hi there! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of kit so that members have a variety of ways to workout.

We look forward to welcoming you back again soon! Thanks, PureGym

Rated 2 out of 5 stars

Thought I would rejoin bitterne…

Thought I would rejoin bitterne Southampton pure gym as they always did a lot of spinning classes, to my dismay they only have two classes a week on so now looking for another gym that can cater for my needs. False advertisement as states new state of art bikes didn’t mention hardly any classes

2 February 2025
Rated 5 out of 5 stars

Fantastic PureGym

Friendly staff and a recently refurbished gym, also great value and spotlessly clean.

17 January 2025
Unprompted review
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Reply from PureGym UK - Southampton Bitterne

Hi Lee! Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym.
Enjoy your next workout! Thanks, PureGym

Rated 5 out of 5 stars

I love the place so much

I love the place so much ! Your team members is really approachable. The entire facilities is well clean ,everything’s perfect but sadly to inform you the I’m not happy with shower😩 it’s not warm enough to relax after gym .

2 January 2025
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Reply from PureGym UK - Southampton Bitterne

Hi there. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall! Thanks, PureGym

Rated 5 out of 5 stars

Feel comfortable and was anxious to go…

Feel comfortable and was anxious to go back but got over that quick as people were so friendly

2 January 2025
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Reply from PureGym UK - Southampton Bitterne

Hi there - Thank you for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and to do so, in a clean and friendly environment.

We know just how anxious the thought of going back to the gym can be and we want to do our very best, to provide that safe and relaxing space for our members. We are really happy to hear you enjoy using the gym! Thanks, PureGym.

Rated 1 out of 5 stars

There was 1 area in the gym with…

There was 1 area in the gym with windows to let the light in and now they have turned it into the women’s only area so men have to sit in the dark dingy gym with no windows fair enough give the women a seperate area but don’t take the windows from everyone

24 December 2024
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Reply from PureGym UK - Southampton Bitterne

Hi Matthew - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. Please note due to the situation of our gyms it isn't always possible to extend or modify the structure of the site itself, however, we are always looking to expand and improve our facilities where possible, so please keep an eye out for updates.

If you have any other specific suggestions regarding the layout of the gym please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.

Rated 3 out of 5 stars

Machines missing since refurbishment!

Nearby JD gyms has lateral raise & chest fly machines, so does PureGym Southampton Central, so does PureGym Southampton Shirley, but not Bitterne PureGym. They used to but since refurbishment, they’ve gone. They have more than one machine for lateral pull downs, rear delts etc. Take some of those out and put in lateral raise and chest fly!!! Crazy! Other than that, nice and clean and good air conditioning throughout.

31 December 2024
Unprompted review
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Reply from PureGym UK - Southampton Bitterne

Hi there - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.

Rated 3 out of 5 stars

Pure gym bitterne

New benches are horrible, too low, little too wide and the fact you can’t change the seat and the back separate is just dumb. Pure gym Southampton central had those benches ages ago. Havnt been there since so dont know if it change since. New dumbbell rack’s top part is further away than the old one making it much more taxing on the lower back to lift off the heavier weights. Also it could use some stickers for all the lazy and autistic people who can’t figure out where to put the dumbbells. 1 dumbbell from 36-50 is just not enough. For someone who’s been a member for probably over 8 years I do understand I’m no longer the target member and you had to upgrade the gym to stay competitive with JD next door but I feel like this was probably the worse upgrade so far and apart from the cardio machines it was fairly pointless.

14 December 2024
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Reply from PureGym UK - Southampton Bitterne

Hi there - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. It would really help us if you could get in touch directly with the Gym Manager to provide more information so this can be investigated and your points looked into. Thanks, PureGym.

Rated 4 out of 5 stars

work hard have fun

Been doing Boot Camp with Sam for a while now really good work outs with a bit of chatter and laughs.

14 December 2024
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Reply from PureGym UK - Southampton Bitterne

Hi Debbie - Thank you for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

Our team do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer short effective workouts. We are really happy to hear you enjoy using the gym! Thanks, PureGym.

Rated 3 out of 5 stars

Over all good gym how ever more than…

Over all good gym how ever more than one machine have been out of order for a number of days whilst I was using gym and men’s toilets bed smell needs more extractor fans

6 December 2024
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Reply from PureGym UK - Southampton Bitterne

Hi there. Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We are always looking to make improvements to give our members the best experience they can get! If you have any other specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.

Rated 5 out of 5 stars

Easy to join and easily explained +…

Easy to join and easily explained + someone at gym messaged me with advice great price too
I know it’s easy parking

8 December 2024
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Reply from PureGym UK - Southampton Bitterne

Hi Linda - We appreciate you leaving this review, and your feedback means a lot to us. We're all about making the beginning of your fitness journey hassle-free, so it's wonderful to hear you found the process of joining simple. Wishing you the best with your workouts! Thanks, PureGym.

Rated 5 out of 5 stars

It was quick and simple to join.

It was quick and simple to join.

11 November 2024
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Reply from PureGym UK - Southampton Bitterne

Hi Doreen - We appreciate you leaving this review, and your feedback means a lot to us. We're all about making the beginning of your fitness journey hassle-free, so it's wonderful to hear you found the process of joining simple. Wishing you the best with your workouts! Thanks, PureGym.

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