PureGym UK - Southampton Shirley Reviews 112

TrustScore 4 out of 5

4.0

Winchester Road Shirley, Retail Park, SO16 6TP Southampton, GB


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Rated 5 out of 5 stars

This review is on Gordon Windybank Sunday spin glass. Absolutely brilliant. It takes you to the edge, through having fun at the same time. The good vibes Gordon creats is really unique, from the m... See more

Company replied

Rated 5 out of 5 stars

Great Gym, joined it when I moved to uni as was unable to stay with the same company back home, much cheaper prices and 24 hrs!!! Good range of equipment, think that sometimes there is too much equipm... See more

Rated 4 out of 5 stars

Good equipment, good access management, nice staff. To be monitored please: rower machines need maintenance/repair. Indoor cycling cardio is okay but bikes do not allow full adjustment. Ideally c... See more

Company replied

Rated 3 out of 5 stars

I recently tried the gym in Shirley and I wasn't overly impressed with it. Decent equipment but the issue I have with this one is it feels so cramped inside, appreciate it's due to the size of the b... See more


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Southampton Shirley

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Winchester Road Shirley, Retail Park, SO16 6TP, Southampton, United Kingdom

4.0

Great

TrustScore 4 out of 5

112 reviews

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1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Puregym in Southampton

Visited a Puregym in Southampton. Staff were kind and helpful, a good variety of equipment.

16 June 2025
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Reply from PureGym UK - Southampton Shirley

Hi - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so and we are really happy to hear you enjoy using the gym overall! Thanks, PureGym

Rated 2 out of 5 stars

Hard work not as keep fit but access

Sorry but to be honest it was a right work up which is something you don't won't wasted time getting in first time I went through my pin not working and had to wait over 45 minutes for somebody to get me in hopefully only a glitch looking forward to visiting the pure gym site.

8 December 2025
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Reply from PureGym UK - Southampton Shirley

Hi Christopher- Thanks for taking the time to leave this review. We would like to apologise for any inconvenience caused by this. Please bear in mind staff may be in a PT session or a class and not able to answer straight away when the assistance buzzer is called, we apologise for any delay you experienced. Please can you expand on the issues that you have encountered with our Member Services team so they can investigate this matter in full and assist with this. You can contact them at member.services@puregym.com or through our social media channels: @puregym on Facebook, or @puregymofficial on Instagram. Thanks, PureGym

Rated 5 out of 5 stars

This review is on Gordon Windybank…

This review is on Gordon Windybank Sunday spin glass.
Absolutely brilliant. It takes you to the edge, through having fun at the same time. The good vibes Gordon creats is really unique, from the music to the instructions he gives.
He is such a good people person, he gives everyone a bit of he's time for a chat and congratulations in completing the class. I travel from Gosport to Shirley to participate in he's class as it's so good. If Gordon was to leave i wouldn't hesitate to give up my membership as he is the reason I kept my membership going.

23 November 2025
Unprompted review
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Reply from PureGym UK - Southampton Shirley

Hi Robin - Thanks for taking the time to leave this review, we are really pleased to see it is 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It's great to hear your positive feedback for a member of the gym team and these classes! Thanks, PureGym

Rated 5 out of 5 stars

Easy and efficient

Easy and efficient. Let's me start from tomorrow. Everything i need to know is there in full detail too.

3 November 2025
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Reply from PureGym UK - Southampton Shirley

Hi Rob - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym

Rated 5 out of 5 stars

Amazing

Amazing! First time trying a PureGym, using my sisters buddy pass, and I was impressed to say the least. The staff were friendly, and so were the other gym goers.

1 November 2025
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Reply from PureGym UK - Southampton Shirley

Hi Abi - Thank you so much for your 5-star review! 🙌 We’re so glad to hear you had an excellent experience, and we’re proud to have such a dedicated team. Our staff work hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym

Rated 5 out of 5 stars

Great

Great gym, great trainers - specially Ian !
Could do with a better music sometime to pump things up 🤣

14 August 2025
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Reply from PureGym UK - Southampton Shirley

Hi Timba. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We love being able to help and chat to our members when given the opportunity to do so and we are really happy to hear you enjoy using the gym overall!

If you wish to discuss this feedback further, please do not hesitate to contact the Gym Manager directly!

Thanks, PureGym

Rated 1 out of 5 stars

I paid for a day pass and I didn’t get…

I paid for a day pass and I didn’t get in

12 August 2025
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Reply from PureGym UK - Southampton Shirley

Hi Dec. Thanks for taking the time to leave this review.

We would like to apologise for any inconvenience caused by this. Please can you expand on the issues that you have encountered with our Member Services team so they can investigate this matter in full and assist with this. You can contact them at member.services@puregym.com.

Thanks, PureGym

Rated 5 out of 5 stars

Very easy to apply on line and staff…p

Very easy to apply on line and staff very helpful when I called at the gym

5 August 2025
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Reply from PureGym UK - Southampton Shirley

Hi Jenny - Thank you so much for your 5-star review! 🙌 We’re so glad to hear you had an excellent experience, and we’re proud to have such a dedicated team. Our staff works hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym

Rated 4 out of 5 stars

Onboarding Experience @ PureGym Southampton Shirley

Simple interface and ease of navigation.

31 July 2025
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Reply from PureGym UK - Southampton Shirley

Hi Albert. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We are happy to learn you had a great joining process and we hope you continue to enjoy the gym going forward!

Thanks, PureGym

Rated 5 out of 5 stars

Gym visit

Great equipment at a reasonable price

11 May 2025
Unprompted review
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Reply from PureGym UK - Southampton Shirley

Hi Cliff - Thanks for taking the time to leave this review, we are really pleased to see it is 5 star! We do our very best to ensure that our prices are affordable and to provide a wide range of equipment/kit so that members have a variety of ways to workout. We look forward to being part of your fitness journey! Thanks, PureGym

Rated 5 out of 5 stars

Like going to puregym at shirley really…

Like going to puregym at shirley really nice people do a class on a Monday morning he's the manger at pure gym shirley he's good and Ian on a Wednesday I love going to is class and friday with Dave lost 3 stone over a year really good

14 March 2025
Unprompted review
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Reply from PureGym UK - Southampton Shirley

Hi Leanne - Thank you for taking the time to leave this review! We’re delighted to hear that you’re having such a fantastic experience in our gym.

Helping our members achieve their goals and feel their best is what drives us every day, and your kind words mean the world to us. Keep up the amazing work—we’re excited to continue supporting you on your fitness journey! Thanks, PureGym.

Rated 5 out of 5 stars

Friendly staff ,good equipment

Friendly staff ,good equipment
Very clean and wide range of classes 😊

14 March 2025
Unprompted review
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Reply from PureGym UK - Southampton Shirley

Hi Sarah - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

Our team do our very best to provide a wide range of equipment so that members have a variety of ways to workout so it's good to see you have been happy with this. We are really happy to hear you enjoy using the gym! Thanks, PureGym.

Rated 5 out of 5 stars

Quick and easy

27 February 2025
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Reply from PureGym UK - Southampton Shirley

Hi there - Thank you so much for sharing your feedback, we always value and take into consideration what our members have to say.

We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym.

Rated 1 out of 5 stars

Crap gym

Crap gym, management and parking. The worse gym I have ever been to.

3 December 2024
Unprompted review
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Reply from PureGym UK - Southampton Shirley

Hi Mrs Price. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.

Would you be able to tell us the reason behind your comments and rating so we can better understand this? Thanks, PureGym

Rated 5 out of 5 stars

It’s nice and is very nice and calm for…

It’s nice and is very nice and calm for me

3 February 2025
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Reply from PureGym UK - Southampton Shirley

Hi there! Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

Hope you continue to enjoy your time with us! Thanks, PureGym

Rated 4 out of 5 stars

Good experience

Good experience

30 January 2025
Unprompted review
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Reply from PureGym UK - Southampton Shirley

Hi Nkasi - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.

It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.

Rated 3 out of 5 stars

It wasn't too busy which was nice but…

It wasn't too busy which was nice but the machines are old and out dated.
The shower was a light spray of luke warm water with a button that has to be pressed every 10 seconds. The light was on a timer and went off shortly after starting the shower. A dark and cold very unpleasant experience.

9 January 2025
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Reply from PureGym UK - Southampton Shirley

Hi Helen - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We are reviewing feedback and will ensure this is addressed in club. Temperatures and air conditioning in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers. Thanks, PureGym.

Rated 5 out of 5 stars

Cycling classes I’ve attended were all…

Cycling classes I’ve attended were all dynamic, fun and challenging. Trainers (I’ve only attended classes by Pak and Gordon) were friendly, approachable and always willing to help. Equipment and studios nicely maintained and clean. Great experience so far!

6 January 2025
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Reply from PureGym UK - Southampton Shirley

Hi Christine - Thank you for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

Our team do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer short effective workouts. We are really happy to hear you enjoy using the gym! Thanks, PureGym.

Rated 1 out of 5 stars

Charged for Yanga Water when the…

Charged for Yanga Water when the machine doesn’t work.

5 January 2025
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Reply from PureGym UK - Southampton Shirley

Hi there - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.

Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment are fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can. Thanks, PureGym.

Rated 5 out of 5 stars

Love the new mash up class

Love the new mash up class, full body work inc, weights, cardio and stretches. Would definitely like a regular class

13 January 2025
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Reply from PureGym UK - Southampton Shirley

Hi Amanda - Thank you for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

Our team do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer short effective workouts. We are really happy to hear you enjoy using the gym! Thanks, PureGym.

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