PureGym UK - Stafford Reviews 123

TrustScore 4 out of 5

3.9

Eccleshall Road, ST16 2SL Stafford, GB


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Rated 5 out of 5 stars

decided to join puregym after looking at website, had noticed section about Parkinson sufferers and emailed.After only a couple of days I received the pin number and went to puregym Stafford. Greeted... See more

Company replied

Rated 5 out of 5 stars

I just did a really great class which was Pump at Stafford Thursday 18:00. I loved it because the instructor had grouped the exercises together so all the mat stuff then all the bar stuff etc. This w... See more

Company replied

Rated 5 out of 5 stars

My experience as a member of pure gym is: 1- Easy access to parking 2- I can use gym anytime 3- I can always find exercise machine available as so many of them So, I find the above points are... See more

Company replied

Rated 2 out of 5 stars

The actual gym studios and rooms are fine but the changing rooms have been icy for the past fortnight and this really spoils the visit. Some people are not coming because of it. The vents are blowing... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Stafford

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Eccleshall Road, ST16 2SL, Stafford, United Kingdom

3.9

Great

TrustScore 4 out of 5

123 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

Love puregym but would like to see more…

Love puregym but would like to see more staff around to be able to ask questions about fitness plans as not everyone can afford a personal trainer and is not confident to join a class as they are getting started.

19 April 2023
PureGym UK - Stafford logo

Reply from PureGym UK - Stafford

Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We always appreciate and take on board member feedback.

We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed

Thanks, PureGym.

Rated 5 out of 5 stars

24 hours and the low cost means as a…

24 hours and the low cost means as a single parent I have the flexibility to train when I can and it’s within budget. The born workouts are great when I’m with my children. The staff are friendly and approachable not to mention knowledgeable. I love the classes they keep me accountable!

20 April 2023
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Reply from PureGym UK - Stafford

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Secure and friendly

19 April 2023
Unprompted review
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Reply from PureGym UK - Stafford

Hi Mrs Rangecroft. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Awesome gym

The trainers are friendly and helpful. The equipment is well maintained. Our inductor Jen was very kind.

4 April 2023
Unprompted review
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Reply from PureGym UK - Stafford

Hi Adam. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Nice atmosphere

14 March 2023
Unprompted review
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Reply from PureGym UK - Stafford

Hi Ms Baker. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

The equipment is in good condition and…

The equipment is in good condition and plenty of it. Always clean my only complaint is the music played and constant reminders there may not be staff on site (even when the staff are!). Simple technology exists to see the demographic of users and play music and videos which are more appropriate. It’s all repeated far to frequently too.

19 February 2023
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Reply from PureGym UK - Stafford

Hi H Dee. Thanks for taking the time to leave this review, we are happy to see this is stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym

Rated 5 out of 5 stars

Annette makes the classes fun and…

Annette makes the classes fun and enjoyable. You don’t even realise you’re working out.

19 February 2023
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Reply from PureGym UK - Stafford

Hi Samantha. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Lovely gym & friendly staff

I love how light & airy it is. You don’t feel oppressed or anything. The staff are really friendly. I love netta’s Zumba on a thursday.

19 February 2023
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Reply from PureGym UK - Stafford

Hi Rebecca. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy the classes and using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Flexibility of opening hours and…

Flexibility of opening hours and quality of equipment is 5*

15 February 2023
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Reply from PureGym UK - Stafford

Hi Craig. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Good enough!

For the price you can work out every muscle group, is good enough!

I’d love some heavy bags and a 100m indoor track but it’s cheap as chips and does the job.

18 February 2023
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Reply from PureGym UK - Stafford

Hi Bimba. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Excellent facilities and staff

Always plenty of choice and availability of equipment and friendly and polite staff around if you need support.

24/7 opening is a bonus as I often work shifts and facilities are well maintained - many thanks.

16 February 2023
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Reply from PureGym UK - Stafford

Hi JW. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Loved Koia’s spin class even though it…

Loved Koia’s spin class even though it basically destroyed my legs and made me forget where my locker was needing Jen to find it for me!

15 February 2023
Unprompted review
PureGym UK - Stafford logo

Reply from PureGym UK - Stafford

Hi Paul. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy the classes and using the gym overall!

Thanks, PureGym

Rated 2 out of 5 stars

Stafford PureGym demise

The gym has drastically gone down hill in recent months - coincidentally since the beginning of the new manager - Dereece. Firstly, the gym stinks. There is a foul odour in the changing rooms and walkways. A lot of the attachments for the cables have been missing for weeks and haven’t been replaced. The hand dryer in the men’s changing room has broken for months. General mood of people in the gym is much worse than when Jess was manager. I’m strongly considering leaving gyms to go elsewhere unless things start to improve.

12 February 2023
PureGym UK - Stafford logo

Reply from PureGym UK - Stafford

Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.

Thanks, PureGym

Rated 5 out of 5 stars

The staff is professional helpful and…

The staff is professional helpful and friendly thank Antonia

12 February 2023
Unprompted review
PureGym UK - Stafford logo

Reply from PureGym UK - Stafford

Hi Christina. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 1 out of 5 stars

Unfriendly unresponsive people

Unfriendly unresponsive people! Crowded with people in the hall! Too many people in the gym! Bad atmosphere!

19 January 2023
Unprompted review
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Reply from PureGym UK - Stafford

Hi Marleena. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym.

Thanks, PureGym

Rated 5 out of 5 stars

My experience as a member of pure gym…

My experience as a member of pure gym is:

1- Easy access to parking
2- I can use gym anytime
3- I can always find exercise machine available as so many of them

So, I find the above points are encouraging me to go regularly and making it very peaceful and content experience.

22 November 2022
PureGym UK - Stafford logo

Reply from PureGym UK - Stafford

Hi Mrs Arshad. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 3 out of 5 stars

A decent gym

A decent gym.
Equipment selection is as you would expect. Typically there are slightly too few plates (20s, 10s, 5s) for busy times.
Would be great too see a few bits of kit that are popping up in other gyms like glute ham raise or hip thrust.

17 December 2022
PureGym UK - Stafford logo

Reply from PureGym UK - Stafford

Hi Dan. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 1 out of 5 stars

The choice of classes is getting worse…

The choice of classes is getting worse and worse every month.

12 December 2022
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Reply from PureGym UK - Stafford

Hi Peter - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

If you have suggestions regarding the classes, the best way to pass them on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed for updates and improvements.

Thanks, PureGym

Rated 5 out of 5 stars

Love it

Love it . Specially when showers are clean , fantastic gym &shower sesh before work day .

12 December 2022

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