PureGym UK - Stockport South Reviews 145

TrustScore 4 out of 5

4.0

Victoria Works, SK1 4LG Stockport, GB


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Rated 5 out of 5 stars

The gym is immaculate and very well resourced with modern equipment. Over 2 floors of gym space and several separate free weight spaces. The staff are friendly although they do leave you to train... See more

Company replied

Rated 2 out of 5 stars

Let me start by saying im a Level 3 PT, I Joined the new Gym in Hazel grove that opened last week as its local, went the first time and couldn't get on any machines, I only counted I think 10 card... See more

Company replied

Rated 3 out of 5 stars

I only used upstairs, plenty of bikes & running machines, but only one of everything eles, annoying as you have to wait to use & then people sit on them playing on mobiles, holds you up, staff seemed... See more

Company replied

Rated 5 out of 5 stars

A welcoming and easily accessible gym that can cater for all levels of ability Gym staff are friendly and helpful and always available to enhance your own personal aims and objectives to help you... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Stockport South

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Victoria Works, SK1 4LG, Stockport, United Kingdom

4.0

Great

TrustScore 4 out of 5

145 reviews

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Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Buckle up… this isn’t going to be pretty...

If I was able to give -5*, I would.

 

Firstly, I don’t believe any of this is the fault of the staff at PureGym Stockport South. I’m sure they do their best — but the real issue seems to be poor decisions from senior leadership and underinvestment in this site.

 

I joined at the end of November 2025 after moving to Stockport. The location is incredibly convenient (5 minutes from my home) and I was excited to join… but within the first week I knew it wasn’t going to be great.

 

The equipment is in an atrocious state. Much of it feels like it needs replacing, and some machines simply need basic maintenance (tightening, repairs, etc). It’s bad enough that it impacts tracking progression because resistance can vary day to day. That’s unacceptable.

 

The gym is also filthy. Machines are visibly dirty over multiple days, some equipment is rusty, and the mats look like they’ve never been properly cleaned or replaced. I’m not overly picky — but this is unhygienic to the point of feeling like a biohazard. I even saw someone in the changing rooms with what looked like ringworm.

 

The changing rooms and toilets are just as bad: rubbish left in lockers, powder everywhere, showers that stink and appear stained, broken locks, hair in sinks, and urine-covered toilet seats. I ended up wearing sliders just to avoid touching the floor.

 

It’s also unbearably busy most of the day unless you go extremely early. There’s a heavy focus on classes with music blasting at deafening volume, and because the studio isn’t properly separated, the sound travels across the whole gym.

 

Classes also take place in the functional area, which is disruptive because it’s where the only two power racks are. The classes are often listed as being in the studio, but they aren’t — and I’ve been told to leave the area even when it wasn’t advertised. I have a job and a routine, and I should be able to plan my training around accurate timetables.

 

Member behaviour is also poor. People refuse to let others work in on machines, hog equipment for long periods, and treat the kit badly. I’ve also had items go missing from lockers with no real help from staff.

 

On top of that, I had serious data protection concerns: my personal details were left visible in the office, and after submitting a feedback survey my name and email were shared to management without consent, who then contacted me directly. When I raised it with head office I was basically told it was my fault.

 

Finally, I was threatened by another member over a misunderstanding. Management initially took it seriously, but the fact it happened at all made me feel unsafe.

 

This gym needs serious improvement. I’ve now rejoined The Gym Group and the difference is night and day.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Joining

Easiest process experienced

22 November 2025
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Reply from PureGym UK - Stockport South

Hi Andrew - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym

Rated 2 out of 5 stars

oversold the memberships!

Let me start by saying im a Level 3 PT, I Joined the new Gym in Hazel grove that opened last week as its local, went the first time and couldn't get on any machines, I only counted I think 10 cardio machines in the whole building (all geared up for weights) I spoke to a member of staff who said sorry but "were a box gym" what does that even mean?

8 cardio machines is embarrasing, this isnt a gym its a weights room. 90% weights 10% cardio isnt any split Ive ever seen in a gym!

Changed back to Stockport South where there are over 30 cardio machines and roughly the same floor space!

14 September 2025
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Reply from PureGym UK - Stockport South

Hi Jon - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. Please be aware due to the situation of our gyms it isn't always possible to extend the site itself, however, we are always looking to expand and improve our facilities where possible, so please keep an eye out for updates. If you have any specific suggestions regarding the layout of the gym please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.

Rated 5 out of 5 stars

Visited here when I stayed in Stockport…

Visited here when I stayed in Stockport for a month while my daughter gave birth. The classes were great as were the trainers

8 August 2025
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Reply from PureGym UK - Stockport South

Hi Paul. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoyed using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Lovely staff and brilliant classes for…

Lovely staff and brilliant classes for a mix of abilities. Really enjoy the cycle/ride classes, also burn and circuits. The classes by Marcus, Josh & Luke are soooo good - Marcus's cycle is incredible, Josh's burn & cycle fantastic and Luke's circuits & cycle are just brilliant. Highly recommend

12 June 2025
Unprompted review
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Reply from PureGym UK - Stockport South

Hi Emma. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Quick and easy to join

Quick and easy to join, instant access and a discount code too!

1 June 2025
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Reply from PureGym UK - Stockport South

Hi there - Thank you so much for sharing your feedback, we are delighted to see this is 5 stars. We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward and you managed to use a promotional offer. Enjoy your workout sessions! Thanks, PureGym

Rated 5 out of 5 stars

Fab place to go and keep fit

Fab place to go and keep fit. Friendly atmosphere and caters for all abilities. Staff are fab

29 May 2025
Unprompted review
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Reply from PureGym UK - Stockport South

Hi Katy - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear you enjoy using the gym! Thanks, PureGym

Rated 4 out of 5 stars

Really good environment

Really good environment

27 May 2025
Unprompted review
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Reply from PureGym UK - Stockport South

Hi Steve. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 1 out of 5 stars

didn’t let me change location and won’t…

didn’t let me change location and won’t let me buy a day pass

8 March 2025
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Reply from PureGym UK - Stockport South

Hi Niamh - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.

If you could get in touch with us directly with the Member Services Team (by email or via social media) to provide more information, we can help you get your membership updated. Thanks, PureGym.

Rated 5 out of 5 stars
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Reply from PureGym UK - Stockport South

Hi Lynda! Thank you for taking the time to leave this 5 star review. It is great to hear the joining process was straightforward.

Hope you enjoy your membership with us! Thanks, PureGym

Rated 5 out of 5 stars

Puregym academy

I am on the Puregym academy doing the level 2/3 PT and gym instructor course, they have been so supportive and helpful with me and understanding, doing everything they can to help me along my journey. I also like to say big thanks to Jenna the manager at Stockport south gym for your support and help with everything would highly recommend the academy for training

20 February 2025
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Reply from PureGym UK - Stockport South

Hi Sharon – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members and new upcoming PTs whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.

Rated 4 out of 5 stars

new member…

i didnt start when i want to which was the 6th jan due to having surgery ,i came in on monday 20th and i was impressed wht u had to offer so looking forward to training there but small steps for now as docs orders to take easy .

1 January 2025
Rated 5 out of 5 stars

Pure Gym Experience

A welcoming and easily accessible gym that can cater for all levels of ability
Gym staff are friendly and helpful and always available to enhance your own personal aims and objectives to help you achieve your goals
If considering looking for a gym then Pure Gym should be first on your list
I recommend you give them a visit and ask for a 'show around 'and I think you will be pleasantly surprised
Good luck

3 December 2024
Unprompted review
PureGym UK - Stockport South logo

Reply from PureGym UK - Stockport South

Hi Richard - Thank you so much for your feedback! We're glad to hear you enjoyed the support from our friendly staff. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.

Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.

Rated 5 out of 5 stars

Very speedy and efficient…

Very speedy and efficient response.Really detailed feedback to my question and lots of support with my query.Puregym is such a good gym!

20 November 2024
Unprompted review
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Reply from PureGym UK - Stockport South

Hi Helen – Thank you for leaving this review! Our team genuinely enjoys assisting and connecting with our members whenever we can, so it's wonderful to hear that you've had such a positive experience with us. We're thrilled to know that you're happy with both the gym and the support from our team. Thanks again, PureGym.

Rated 5 out of 5 stars

It's was great.

13 November 2024
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Reply from PureGym UK - Stockport South

Hi Parvani - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean environment.

It's great to hear you enjoy using the gym, please continue to have a brilliant time throughout your fitness journey! Thanks, PureGym.

Rated 5 out of 5 stars

Always enjoy the classes very much and…

Always enjoy the classes very much and are very well organised !

4 November 2024
Unprompted review
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Reply from PureGym UK - Stockport South

Hi Paula - Thank you for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

Our team do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer short effective workouts. We are really happy to hear you enjoy using the gym! Thanks, PureGym.

Rated 5 out of 5 stars

Friendly staff, very helpful.

Friendly staff. Plenty of equipment for all types of excises.

30 October 2024
Unprompted review
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Reply from PureGym UK - Stockport South

Hi Linda - Thank you so much for your feedback! We're glad to hear you enjoyed the friendly staff and the range of equipment we have to offer. We believe it's essential to create a welcoming and positive environment where our members can feel comfortable and energized.

Our staff works hard to ensure that every experience is enjoyable, and it's wonderful to know that this effort made an impact on your visit. We truly appreciate your support and look forward to seeing you again! Thanks, PureGym.

Rated 1 out of 5 stars

It's my first time joining PureGym

It's my first time joining PureGym, having just moved into the area, it would have been nice to be able to speak to someone on the phone, when joining and having had to join online, there was no option to use my Bluelight card, to claim the discount that the company offer.

22 October 2024
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Reply from PureGym UK - Stockport South

Hi Sean - Thank you for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.

You can get your discount through the Bluelight Card website including £0 joining fee 5% off Core and 10% off Plus memberships. If you need more information or want to take up the offer head to www.bluelightcard.co.uk 

Thanks, PureGym.

Rated 5 out of 5 stars

Easy to use & navigate around the site.

Easy to use & navigate around the site.

8 October 2024
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Reply from PureGym UK - Stockport South

Hi Michael - Thank you for taking the time to leave this review. We always appreciate and take on board member feedback.

Fantastic news to hear that you’re happy with our website! We’ve provided lots of features so that members can get the most out of their membership. Have a brilliant fitness journey! Thanks, PureGym

Rated 4 out of 5 stars

Good value

Good value. Friendly professional staff.

26 September 2024
Unprompted review
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Reply from PureGym UK - Stockport South

Hi Alan - Thank you for taking the time to leave this review! We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear you enjoy using the gym and are happy with our team! Thanks, PureGym

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