Love the classes, trainers are all amazing. Very convenient. Gym clean and never over crowded. Great that there’s a car park but can be confusing as to whether you have to sign in your car or not.... See more
Location
Switch locationUnit B, Times Square Shopping Centre, SM1 1LF Sutton, GB
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See what reviewers are saying
This gym is let down by its members. Ive visited over 40 puregyms in my time and Sutton is in the top 3 worst. Its clean enough but the members gym etiquette is horrendous. Nobody puts weights away... See more
Company replied
Today, I visited the Sutton branch, and I wanted to share my positive experience with personal trainer John Imani. He was incredibly helpful—he took the time to give me a thorough tour, including... See more
Company replied
So happyyyy with an affordable gym, bug enough with many spaces and areas + good machines. And even more happy with my PT Jessica Young, who is making me learn and understand how to keep healthy and... See more
Company replied
Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - Sutton Times Square
Written by the company
Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Unit B, Times Square Shopping Centre, SM1 1LF, Sutton, United Kingdom
Replied to 94% of negative reviews
Typically replies within 1 week
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Awful company
Only giving 1 star as there is no option for zero. Bought a day pass for my grandaughter for this gymn. She travelled 30 mins to get there and on arrival the pin number they sent her would not work so she couldn't get in. She rung the bell several times as online it said if pin doesn't work ring bell and a member of staff will let you in. After 1 hour of trying to use the pin and ringing the bell, with no staff appearing, she gave up and went home. No way to call them as when you call the number that is online an automated voice tells you that you can only make contact via social media. Would advise if you are looking for a gymn do not use Puregymn.

Reply from PureGym UK - Sutton Times Square
Great PTs, especially Jack!
Great gym in Sutton. Very friendly atmosphere. What sets it apart are the personal trainers, especially Jack!
Jack is patient, supportive, knowledgeable and very very good at what he does. He is always on hand for guidance and support. I would not have progressed as I have done or gained the confidence I have in myself and my abilities in the gym without him.
He is also a brilliant class instructor, continually pushing me to my limits!
I would highly recommend Jack!

Reply from PureGym UK - Sutton Times Square
Value For Money Gym
Overall its good gym which has most of the machine and dedicated area for each type training i.e. strength, cardio, weightlifting etc.
Few things that may be better are, there is not a person which you can ask something, you should hire a personal trainer and even a scale machine is not there.

Reply from PureGym UK - Sutton Times Square
Friendly staff
Friendly staff, good classes! I have been a member since this branch opened. I enjoy going to this gym. Keep it up!

Reply from PureGym UK - Sutton Times Square
Peaceful
Peaceful, great environment, friendly gym goers.
4 stars as this gym does not have certain equipment that I would prefer.
For example, hack squat, barbell row (back)

Reply from PureGym UK - Sutton Times Square
The gym is great
The gym is great, equipment good, but the air con really takes away the stars, because the gym is so small but so full it’s so hard to exercise without feeling overheated with the smallest amount of air con

Reply from PureGym UK - Sutton Times Square
Good but could be better
As usual, nice and clean. I did mainly cardio so there were plenty of machines to choose from. The free weight area looked busy though.
Would be better if there were more areas for stretching when there's a class in session. Also, would be nice if staff said hello to patrons, especially to regulars.

Reply from PureGym UK - Sutton Times Square
Horrible overall no ac what so ever…
Horrible overall no ac what so ever always sweat excessively as well as everyone else in the gym the whole place reeks of weed at all time the managers are horrible and do not focus on problems rather their problem is watching out for every female that enters and how they can get to talk to them dirty perverts and as well as harassing anyone they can during their sets and training when they don’t need any assistance as well as an awful use of space for the gym only a quarter has training equipment the rest of the area is filled with cardio machines not once has more than 10 been used at all horrible staff horrible area nothing good about it please do not go to this gym even if there’s no where to go your better of getting equipment and training at home

Reply from PureGym UK - Sutton Times Square
Great gym
Always have a great experience. Equipment is great for what I need. Never too busy although I don’t usually go at peak time. Instructors are friendly, always say hello.

Reply from PureGym UK - Sutton Times Square
Enjoy Pure Gym
I enjoy going to Pure Gym as staff are friendly and helpful.

Reply from PureGym UK - Sutton Times Square
Great team, temperature needs to be checked more frequently
Great team, too hot in the gym.
Usual problem between Mar-May & Oct-Dec where the seasons change.

Reply from PureGym UK - Sutton Times Square
I am writing this review regarding jack…
I am writing this review regarding jack the pt ,he was my pt for almost 2 years, it was going well till the last December I stop going with him for a bit then I started again with him I call him to go back he said ok then we have a meeting of what I will like to achieve then I paid for weeks session with him , he said that he will do a plan for training and food plan I went away for 2 weeks when I was back not plan yet , I went to a session with him and he said I promise I will have the plan and everything done by next week and I said ok cool , I book a nanny cause it was half terms for my kids and he text me an hour before to cancel cause he haven’t been able to do the plan cause he been too busy with this it been 3 weeks delayed but I have already pay him so I said I keep chasing you and he said I have to check the text from the client that pay me more first and I said ok but I don’t think you are caring about my gold as a client so I prefer to stop here cause you don’t even want to do a plan and he said ok but the money is not refundable and I said how come cause here you are the one that haven’t done my plan you are the one that cancel my session last minute so I don’t think you should stay with my money when you didn’t care about if I feel bad or not just cause I pay you before so after 2 years paying him following him around he do this and stay with my money just like that very disappointed big disappointment 😤

Reply from PureGym UK - Sutton Times Square

Reply from PureGym UK - Sutton Times Square
Great gym
Great gym. Good value for money.
From time to time some relaxing classical music in the background would be appreciated.

Reply from PureGym UK - Sutton Times Square

Reply from PureGym UK - Sutton Times Square
Great 1-2-1 training session with Brett…
Great 1-2-1 training session with Brett on glute training. Staff always really helpful.

Reply from PureGym UK - Sutton Times Square
Great Gym
Pure Gym is handy as it’s open 24 hours a day and suits everyone. Staff are very friendly and helpful. The gym environment has a friendly atmosphere and there is plenty of equipment to choose from.
Only downside that I have anything to say is that when I arrive in the mornings at 04:45/05:00 some of the areas are untidy, weights left around the floor, water bottles or blue tissue. This is not all the time. But overall great gym.

Reply from PureGym UK - Sutton Times Square
So happyyyy with an affordable gym
So happyyyy with an affordable gym, bug enough with many spaces and areas + good machines.
And even more happy with my PT Jessica Young, who is making me learn and understand how to keep healthy and build strength.
Carpark even for a high ford transit, and free. Showers etc.

Reply from PureGym UK - Sutton Times Square
Excellent staff
The staff.I had an excellent induction course. The equipment there's a comprehensive range. The price, very reasonable.

Reply from PureGym UK - Sutton Times Square
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