Love the classes, trainers are all amazing. Very convenient. Gym clean and never over crowded. Great that there’s a car park but can be confusing as to whether you have to sign in your car or not.... See more
Location
Switch locationUnit B, Times Square Shopping Centre, SM1 1LF Sutton, GB
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See what reviewers are saying
This gym is let down by its members. Ive visited over 40 puregyms in my time and Sutton is in the top 3 worst. Its clean enough but the members gym etiquette is horrendous. Nobody puts weights away... See more
Company replied
Today, I visited the Sutton branch, and I wanted to share my positive experience with personal trainer John Imani. He was incredibly helpful—he took the time to give me a thorough tour, including... See more
Company replied
So happyyyy with an affordable gym, bug enough with many spaces and areas + good machines. And even more happy with my PT Jessica Young, who is making me learn and understand how to keep healthy and... See more
Company replied
Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - Sutton Times Square
Written by the company
Membership Help
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Unit B, Times Square Shopping Centre, SM1 1LF, Sutton, United Kingdom
4.3
Excellent
106 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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Awful company
Only giving 1 star as there is no option for zero. Bought a day pass for my grandaughter for this gymn. She travelled 30 mins to get there and on arrival the pin number they sent her would not work so she couldn't get in. She rung the bell several times as online it said if pin doesn't work ring bell and a member of staff will let you in. After 1 hour of trying to use the pin and ringing the bell, with no staff appearing, she gave up and went home. No way to call them as when you call the number that is online an automated voice tells you that you can only make contact via social media. Would advise if you are looking for a gymn do not use Puregymn.
1 October 2023
Unprompted review
Reply from PureGym UK - Sutton Times Square
Hi Nicola, thank you for taking the time to leave this review.
We are sorry to hear of the issues they had accessing the gym. Member Services can be contacted many ways. They can be contacted via email and various social media platforms such as Facebook, Twitter and Instagram. If they can please get in touch with Member Services directly we will be able to look into this with them and help.
The assist button can be used to call staff to help during staffed hours, un-staffed hours are available through the gyms home page on the website.
Thanks, PureGym
Great PTs, especially Jack!
Great gym in Sutton. Very friendly atmosphere. What sets it apart are the personal trainers, especially Jack!
Jack is patient, supportive, knowledgeable and very very good at what he does. He is always on hand for guidance and support. I would not have progressed as I have done or gained the confidence I have in myself and my abilities in the gym without him.
He is also a brilliant class instructor, continually pushing me to my limits!
I would highly recommend Jack!
14 June 2023
Unprompted review
Reply from PureGym UK - Sutton Times Square
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Value For Money Gym
Overall its good gym which has most of the machine and dedicated area for each type training i.e. strength, cardio, weightlifting etc.
Few things that may be better are, there is not a person which you can ask something, you should hire a personal trainer and even a scale machine is not there.
4 June 2023
Reply from PureGym UK - Sutton Times Square
Hi Satish. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Friendly staff
Friendly staff, good classes! I have been a member since this branch opened. I enjoy going to this gym. Keep it up!
20 June 2022
Reply from PureGym UK - Sutton Times Square
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Peaceful
Peaceful, great environment, friendly gym goers.
4 stars as this gym does not have certain equipment that I would prefer.
For example, hack squat, barbell row (back)
4 June 2023
Reply from PureGym UK - Sutton Times Square
Hi Finlaye. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We always appreciate and take on board member feedback.
We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
Thanks, PureGym.
The gym is great
The gym is great, equipment good, but the air con really takes away the stars, because the gym is so small but so full it’s so hard to exercise without feeling overheated with the smallest amount of air con
4 June 2023
Reply from PureGym UK - Sutton Times Square
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Temperatures/air con in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers.
Thanks, PureGym
Good but could be better
As usual, nice and clean. I did mainly cardio so there were plenty of machines to choose from. The free weight area looked busy though.
Would be better if there were more areas for stretching when there's a class in session. Also, would be nice if staff said hello to patrons, especially to regulars.
30 May 2023
Unprompted review
Reply from PureGym UK - Sutton Times Square
Hi Emadu. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Horrible overall no ac what so ever…
Horrible overall no ac what so ever always sweat excessively as well as everyone else in the gym the whole place reeks of weed at all time the managers are horrible and do not focus on problems rather their problem is watching out for every female that enters and how they can get to talk to them dirty perverts and as well as harassing anyone they can during their sets and training when they don’t need any assistance as well as an awful use of space for the gym only a quarter has training equipment the rest of the area is filled with cardio machines not once has more than 10 been used at all horrible staff horrible area nothing good about it please do not go to this gym even if there’s no where to go your better of getting equipment and training at home
14 May 2023
Reply from PureGym UK - Sutton Times Square
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We have a zero-tolerance policy on any form of harassment or inappropriate behaviour and take any concerns of this nature seriously. We ask that any concerns are raised with the gym manager directly, or to safespace@puregym.com; a confidential means of alerting us to any behavioural concerns. We please ask that you get in touch either on this address to allow us to conduct a full investigation into this matter.
Thanks, PureGym
Great gym
Always have a great experience. Equipment is great for what I need. Never too busy although I don’t usually go at peak time. Instructors are friendly, always say hello.
12 May 2023
Reply from PureGym UK - Sutton Times Square
Hi Jane. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Enjoy Pure Gym
I enjoy going to Pure Gym as staff are friendly and helpful.
4 May 2023
Unprompted review
Reply from PureGym UK - Sutton Times Square
Hi MRC. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Great team, temperature needs to be checked more frequently
Great team, too hot in the gym.
Usual problem between Mar-May & Oct-Dec where the seasons change.
20 April 2023
Reply from PureGym UK - Sutton Times Square
Hi Nick. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Temperatures/air con in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers.
Thanks, PureGym
I am writing this review regarding jack…
I am writing this review regarding jack the pt ,he was my pt for almost 2 years, it was going well till the last December I stop going with him for a bit then I started again with him I call him to go back he said ok then we have a meeting of what I will like to achieve then I paid for weeks session with him , he said that he will do a plan for training and food plan I went away for 2 weeks when I was back not plan yet , I went to a session with him and he said I promise I will have the plan and everything done by next week and I said ok cool , I book a nanny cause it was half terms for my kids and he text me an hour before to cancel cause he haven’t been able to do the plan cause he been too busy with this it been 3 weeks delayed but I have already pay him so I said I keep chasing you and he said I have to check the text from the client that pay me more first and I said ok but I don’t think you are caring about my gold as a client so I prefer to stop here cause you don’t even want to do a plan and he said ok but the money is not refundable and I said how come cause here you are the one that haven’t done my plan you are the one that cancel my session last minute so I don’t think you should stay with my money when you didn’t care about if I feel bad or not just cause I pay you before so after 2 years paying him following him around he do this and stay with my money just like that very disappointed big disappointment 😤
22 April 2023
Unprompted review
Reply from PureGym UK - Sutton Times Square
Hi. Thanks for taking the time to leave this review, we are sorry to see this is 1 star. We always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. It would really help us if you could get in touch directly with the Gym Manager to provide more information so this can be investigated.
Thanks, PureGym.
Reply from PureGym UK - Sutton Times Square
Hi. Thanks for taking the time to leave this review, we are sorry to see this is 1 star. We always appreciate and take on board member feedback.
Due to how busy the teams currently are, replies may take a little longer than usual however they will get round to reply to all members as soon as they possibly can. We can only apologise for any inconvenience caused.
Thanks, PureGym
Clean neat classes available
20 April 2023
Reply from PureGym UK - Sutton Times Square
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Great gym
Great gym. Good value for money.
From time to time some relaxing classical music in the background would be appreciated.
16 April 2023
Reply from PureGym UK - Sutton Times Square
Hi Antonio. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We always appreciate and take on board member feedback.
We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
Thanks, PureGym
Reply from PureGym UK - Sutton Times Square
Hi Gino. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Great 1-2-1 training session with Brett…
Great 1-2-1 training session with Brett on glute training. Staff always really helpful.
7 April 2023
Unprompted review
Reply from PureGym UK - Sutton Times Square
Hi Laura. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Great Gym
Pure Gym is handy as it’s open 24 hours a day and suits everyone. Staff are very friendly and helpful. The gym environment has a friendly atmosphere and there is plenty of equipment to choose from.
Only downside that I have anything to say is that when I arrive in the mornings at 04:45/05:00 some of the areas are untidy, weights left around the floor, water bottles or blue tissue. This is not all the time. But overall great gym.
20 March 2023
Unprompted review
Reply from PureGym UK - Sutton Times Square
Hi Leeann. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
So happyyyy with an affordable gym
So happyyyy with an affordable gym, bug enough with many spaces and areas + good machines.
And even more happy with my PT Jessica Young, who is making me learn and understand how to keep healthy and build strength.
Carpark even for a high ford transit, and free. Showers etc.
16 February 2023
Reply from PureGym UK - Sutton Times Square
Hi Eva. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Excellent staff
The staff.I had an excellent induction course. The equipment there's a comprehensive range. The price, very reasonable.
19 February 2023
Reply from PureGym UK - Sutton Times Square
Hi Steve. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
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