Love the classes, trainers are all amazing. Very convenient. Gym clean and never over crowded. Great that there’s a car park but can be confusing as to whether you have to sign in your car or not.... See more
Location
Switch locationUnit B, Times Square Shopping Centre, SM1 1LF Sutton, GB
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This gym is let down by its members. Ive visited over 40 puregyms in my time and Sutton is in the top 3 worst. Its clean enough but the members gym etiquette is horrendous. Nobody puts weights away... See more
Company replied
Today, I visited the Sutton branch, and I wanted to share my positive experience with personal trainer John Imani. He was incredibly helpful—he took the time to give me a thorough tour, including... See more
Company replied
So happyyyy with an affordable gym, bug enough with many spaces and areas + good machines. And even more happy with my PT Jessica Young, who is making me learn and understand how to keep healthy and... See more
Company replied
Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - Sutton Times Square
Written by the company
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Unit B, Times Square Shopping Centre, SM1 1LF, Sutton, United Kingdom
4.3
Excellent
106 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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Worth your money!
Flexible hours. Many classes to choose from at no further charge is the real deal. The gym can get a bit stuffy at times considering people are working out and sweating so a little more ventilation/ air freshness would be appreciated.
17 February 2023
Reply from PureGym UK - Sutton Times Square
Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We always appreciate and take on board member feedback.
We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
Thanks, PureGym.
The experience is great
16 February 2023
Unprompted review
Reply from PureGym UK - Sutton Times Square
Hi Armanda. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK - Sutton Times Square
Hi Nastaran, Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym.
Thanks, PureGym
This gym is let down by its members
This gym is let down by its members. Ive visited over 40 puregyms in my time and Sutton is in the top 3 worst.
Its clean enough but the members gym etiquette is horrendous. Nobody puts weights away, random equipment dumped, kids running around, members are rude with very little hygiene and people park in the disabled bays.
1 December 2022
Reply from PureGym UK - Sutton Times Square
Hi. Thanks for taking the time to leave this review, we are sorry to see this is 2 stars. We always appreciate and take on board member feedback.
It is in the gym rules that members should return their own weights or risk suspension, but at peak times especially it can be hard to police this. However, staff on site do everything they can while we also have CCTV monitoring the free weights and are looking for new ways to combat this.
Thanks, PureGym
Love the classes
Love the classes, trainers are all amazing.
Very convenient. Gym clean and never over crowded.
Great that there’s a car park but can be confusing as to whether you have to sign in your car or not. Maybe easier to have a system where you put your details in once and then you’re covered for the duration of contract like the Streatham branch.
2 December 2022
The changing room and showers are very…
The changing room and showers are very dirty have been like that since the beginning of last week which was the 6th
14 December 2022
Reply from PureGym UK - Sutton Times Square
Hi Mark - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused.
We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with.
Thanks, PureGym
Okay, bad toilets/showers
I like the gym and the layout is perfect. I find that the security of the car park could be better as I feel anyone can park there and the toilets/changing rooms are awful. The actual changing rooms are fine and the lockers are good but the toilets are disgusting and smell awful, the showers currently don’t have warm water (it’s literally ice cold) and for someone that uses the gym on the way to work this is annoying. It would be great if they were cleaned more regularly so that they don’t smell and the hot water needs to be fixed asap!
1 October 2022
Reply from PureGym UK - Sutton Times Square
Hi Sam. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused.
We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with.
Thanks, PureGym
I am not a great lover of excersising…
I am not a great lover of excersising but all the instructors have made it an enjoyable experience. They are very approachable and the classes are great.
25 August 2022
Reply from PureGym UK - Sutton Times Square
Hi Sian. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and we love being able to help and chat to our members given the opportunity to do so!.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Awesome gym suitable for every level of…
Awesome gym suitable for every level of fitness thumps up from me
9 June 2022
I was not informed when the gym was…
I was not informed when the gym was closed due to a leak. I went for my first day in and it was closed. I went again it was closed.
So I went after 2 weeks, lost my 2cwwek subscription
9 June 2022
Reply from PureGym UK - Sutton Times Square
Hi Gwenette, thanks for leaving us a review. We are sorry to see this is 1 star. We appreciate and value our member feedback.
When a gym temporary closes, we always send an email as soon as we can informing all members of the closure. We would advise speaking with Member Services for further information.
Thanks, PureGym
I visit the gym twice a week and to…
I visit the gym twice a week and to find out the equipment we were trying to use were out of order is not acceptable. This has happened few times now. Also you hardly find any instructors at the gym (especially in the evenings).
If the weather outside was predictable and can be relied upon, one could get away with using those free gyms in the park.
21 March 2022
Reply from PureGym UK - Sutton Times Square
Hi Vijay. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback and would like to apologise for any inconvenience caused.
We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can.
Thanks, PureGym
The gym is ok, although has regular annoying niggles.
The gym is ok, although there are regular issues with the spinning bikes not working, plus issues with the toilets. In addition, recently, no hot water. There is range of machines, weights and mats, although space is pretty limited when classes on. When not full. Would be helpful to have some of this free for others. It’s ok, convenient place for me & this is main reason I go.
18 March 2022
Reply from PureGym UK - Sutton Times Square
Hi Chris. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback and would like to apologise for any inconvenience caused.
It would really help us if you could get in touch directly with the Gym Manager to provide more information so this can be investigated.
Thanks, PureGym.
Insensitive People, Who are Not being Challenged
I have been in the gym all my life and experienced many gyms in 4 different countries. I have never seen a gym that has so many people who lack the very basics of common sense, and the examples below apply to both experienced people (who have been clearly working out for many years), and to beginners. The worst part is that they are not being challenged and as a result, 80% of the people I see in that gym lack the minimum of common sense.
Examples:
- Most people use weights but never put them back. There is this big guy I saw this morning, he took a pair of 6 from 3 meters away, used it for a few sets, and left it there when he finished. We are talking about 3 meters. This is the rule, not the exception, with very heavy weights being left around regularly. I wonder, in their mind, who should collect the crap after them?...the girls that act as trainers? (I am being polite in saying what I really think)
- You put your mat down to work out, you are right there, you have your weights on the mat...what do they do? They walk right on that mat, and they did so during Covid, and they do it now...they don't seem to wonder "who will sniff my dirty shoes on this mattress", let alone COVID-related questions. I was curious the other day...I counted 4 out of 6 people walking straight over the mat
- Based on the above, the third observation is obvious...not cleaning the machines, even during COVID, was a 50-50 affair
I could continue but the fact is, the gym is full of people who expect to have the crap being picked up after them...and who are not being challenged either.
Instead, silly messages play on the TV, posters encouraging people to do the things that they clearly do not do...I wonder what is the impact of these messages?
18 March 2022
Reply from PureGym UK - Sutton Times Square
Hi. Thanks for taking the time to leave this review, we are sorry to see this is 1 star. We always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused and would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
It is in the gym rules that members should return their own weights or risk suspension, but at peak times especially it can be hard to police this. However, staff on site do everything they can while we also have CCTV monitoring the free weights and are looking for new ways to combat this.
We encourage all members to continue following the TrainSafe rules set out on our website. If you have any concerns, we would advise raising these with the Gym Manager.
Thanks, PureGym
Reply from PureGym UK - Sutton Times Square
Hi John. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and love being able to help and chat to our members given the opportunity to do so!
It’s great to hear you enjoy using the gym!
Thanks, PureGym
Great gym I love coming the equipment…
Great gym I love coming the equipment is always clean, the managers are very polite and I would definitely recommend to any one deciding to join a gym to come here!!
15 March 2022
Reply from PureGym UK - Sutton Times Square
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and love being able to help and chat to our members given the opportunity to do so!
It’s great to hear you enjoy using the gym!
Thanks, PureGym
Amazing
I stared the gym nearly a month and a half ago, there is a lot of choice when it comes down to the equipment. There’s cleaning stations too, which is a good thing to have and is appreciated. I’m yet to try the showers but the changing rooms are always tidy and a safe environment, the lockers are a decent size, when I come to the gym straight from work there’s more than enough space for everything I have which is super.
The environment in the gym is super friendly and large, the machines aren’t too close together which is nice. 5/5 for sure.
26 November 2021
Reply from PureGym UK - Sutton Times Square
Hi Imogen. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and do our very best to provide a wide range or equipment/kit so that members have a variety of ways to workout.
It's great to hear you enjoy using the gym overall! :)
Thanks, PureGym
Lovely Gym
I am extremely happy when I visited the gym for the first time yesterday. I was impressed with the great quality of the equipment and how clean every thing was. I am very excited to be a member of this gym and this gym will help me achieve my goals.
24 November 2021
Reply from PureGym UK - Sutton Times Square
Hi Ann. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and do our very best to provide a wide range or equipment/kit so that members have a variety of ways to workout.
It's great to hear you enjoy using the gym overall! :)
Thanks, PureGym
Have not joined a gym for many years…
Have not joined a gym for many years and enjoyed the gym experience. Lots of equipment and cleaning stations Thank you
23 November 2021
Reply from PureGym UK - Sutton Times Square
Hi Zee. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and do our very best to provide a wide range or equipment/kit so that members have a variety of ways to workout.
It's great to hear you enjoy using the gym overall! :)
Thanks, PureGym
Most people were wiping down equipment…
Most people were wiping down equipment but there were 2 people who were together who did not for at least 2 pieces of equipment.
Surely they know what the expectation and value is
9 November 2021
Reply from PureGym UK - Sutton Times Square
Hi Jay, thanks for leaving us a review. We are sorry to see this is 3 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and ask that all members continue to follow the TrainSafe rules set out on our website.
If you have any concerns we would advise raising these with the Gym Manager.
Thanks, PureGym
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