I am a happy and quite satisfied member. The Gym staff team are very friendly and always willing to help. They plan and provide suitable classes that a challenging and worth the time and cost. I love... See more
Company replied
Location
Switch locationSpitfire Retail Park, BA14 0RG Trowbridge, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
What pure gym provide for the cost is impressive. Fortunately the gym is new so equipment is all in good shape (unlike me!). Could be useful for more cleaning spray for wiping down the equipment. Love... See more
Company replied
Nice gym & staff, class timings not great some classes just 30 mins when same class 45. And frequency of classes erratic. Spin classes would be great as classes on offer all very similar. I hope this... See more
Company replied
Lovely gym, the only down side is it seems poorly staffed at times with males having to come into the female changing rooms to do a quick check and vice versa which makes me feel nervous when getting... See more
Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - Trowbridge
Written by the company
Membership Help
TrainSafe FAQs
Find a Gym
Download Free App
Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Spitfire Retail Park, BA14 0RG, Trowbridge, England, United Kingdom
4.1
Great
111 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fab staff
Fab staff, would just like more variety of classes at times and days I can attend
22 December 2023
Reply from PureGym UK - Trowbridge
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
Thanks, PureGym.
Changing facilities are disgusting
Changing facilities are disgusting. Lockers broken. Front door widly open whole day, makes it really cold at the gym. And have the time you going there during the day it's unattended.
21 December 2023
Reply from PureGym UK - Trowbridge
Hi Patryk. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Thanks, PureGym
Well equipped and 24hr access but often…
Well equipped and 24hr access but often overly busy and cleanliness isn’t great.
21 December 2023
Reply from PureGym UK - Trowbridge
Hi Daniel. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym.
Thanks, PureGym
Reply from PureGym UK - Trowbridge
Hi James,
Thanks for taking the time to leave this review for Trowbridge PureGym, we are really pleased to see that it is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Really great gym
Really great gym, clean and all the equipment you need. Avoid after work though, as too busy to do the workout you've planned.
8 September 2023
Reply from PureGym UK - Trowbridge
Hi Suzanne. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
It's set up to work for me.
There is a lot of up to date, well-maintained, clean equipment available any time I want to go. The staff are very friendly and helpful, and the parking is easy. The app lets me keep track of when I went, and shows how busy it is in real time. And there are remarkably few posers!
14 October 2023
Reply from PureGym UK - Trowbridge
Hi John. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK - Trowbridge
Hi Tom. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Great gym
Great gym, always lots of equipment readily available. Great variety of classes. Generally clean and tidy. Very popular with a mix of different people who are all there for their own gains.
12 October 2023
Reply from PureGym UK - Trowbridge
Hi Sophie. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK - Trowbridge
Hi Mr Bryant. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK - Trowbridge
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Brilliant gym
Brilliant gym, classes are great. Staff are amazing and there’s a good amount of equipment.
10 October 2023
Unprompted review
Reply from PureGym UK - Trowbridge
Hi Jason - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear you enjoy using the gym! Thanks, PureGym
Great Gym
Great range of fitness classes, lots of different times. Friendly helpful instructors. Lots of equipment to use too.
19 July 2023
Unprompted review
Reply from PureGym UK - Trowbridge
Hi Liz. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK - Trowbridge
Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
First time in pure gym highly…
First time in pure gym highly recommended
16 July 2023
Unprompted review
Reply from PureGym UK - Trowbridge
Hi Joe. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Gym is good equipment is good but in…
Gym is good equipment is good but in the early hours the gym is dirty and unclean
4 June 2023
Reply from PureGym UK - Trowbridge
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with.
Thanks, PureGym
Reply from PureGym UK - Trowbridge
Hi Damian. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Great Gym
I like going to PureGym as there's no fuss, easy to sign up then turn up as and when you can.
The piped music can be a bit loud at times as a lot of people like to listen to there own choice, me included.
I did ask a member of staff how to get the Matrix bike to display my heart rate, the person didn't know which wasn't very helpful. A little training required there.
Overall I do like going to PureGym as there's a wide range of equipment ot use and its open 24/7.
29 April 2023
Unprompted review
Reply from PureGym UK - Trowbridge
Hi Roger. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We always appreciate and take on board member feedback.
We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
Thanks, PureGym.
Reply from PureGym UK - Trowbridge
Hi Helen. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK - Trowbridge
Hi Marie. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Value for money
I'm impressed with the exercise equipment choices and enjoyed my first group exercise workout.
17 April 2023
Unprompted review
Reply from PureGym UK - Trowbridge
Hi Elvi S. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear that you enjoy using the gym overall!
Thanks, PureGym
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.