Friendly gym, good variety of kit, several cable stations to use, plenty of benches, large dumbell rack, clean facilities.
Company replied
Location
Switch locationJunction One Retail Park, CH44 2HE Bidston Moss, GB
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See what reviewers are saying
There is a good range of equipment at this Gym and plenty of free classes to choose from. On the down side there is a lot of dust on the overhead electrical gantries and air conditioning which I am co... See more
Company replied
Viciously busy on a weekday! Slight lack of equipment variety e.g only 2 lying curls for hamstrings, no seated ones, no squat pattern machines such as hack squat etc, not much for back other than 2... See more
Company replied
I have previously given a review on trust pilot regarding the spin bikes. The response to that was very generic and didn’t address my concerns. Despite paying more per month, the spin bikes need upgr... See more
Company replied
Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - Wirral Bidston Moss
Written by the company
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Junction One Retail Park, CH44 2HE, Bidston Moss, United Kingdom
4.0
Great
144 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Friendly gym
Friendly gym, good variety of kit, several cable stations to use, plenty of benches, large dumbell rack, clean facilities.
28 April 2025
Reply from PureGym UK - Wirral Bidston Moss
Hi Kieran- Thanks for taking the time to leave this review, we're delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We do our very best to provide a wide range of kit so that members have a variety of ways to workout. We are really happy to hear you enjoy using the gym overall and look forward to seeing you back soon! Thanks, PureGym
The gym is good the spin class…
The gym is good the spin class instructors are outstanding the problem is you need a letter of god to get a space in the class even booking a week before an its fully booked im considering moving else were the council ones are better equipped for the numbers
21 January 2026
Unprompted review
Reply from PureGym UK - Wirral Bidston Moss
Hi Jon, thanks for taking the time to leave this review. We do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer shorter (but effective) workouts. If a class is fully booked we have waiting lists that you can book onto. When spaces become available, you'll move up the list and hopefully be able to join in the fun! If you get a spot, we send you an app notification to let you know. Please make sure you have those turned on in your phone settings. If you're notified of the spot less than four hours before the class, you won't be penalised for cancelling! If you have any additional class feedback and wish to discuss this further, please reach out to the Gym Manager directly who will be happy to take this feedback on board and assist with these concerns. Our staff work hard to provide great service, and your feedback means a lot. Thanks, PureGym
I’ve been coming for almost two years…
I’ve been coming for almost two years and the staff have been absolutely amazing with me being a wheelchair user.
28 November 2025
Unprompted review
Reply from PureGym UK - Wirral Bidston Moss
Hi Helen - Thank you so much for your 5-star review! 🙌 We’re so glad to hear you had an excellent experience, and we’re proud to have such a dedicated team. Our staff work hard to provide great service, and your feedback means a lot. Looking forward to seeing you again soon at the gym! Thanks, PureGym
Very clean gym and friendly staff
21 November 2025
Reply from PureGym UK - Wirral Bidston Moss
Hi Richard - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to see your positive comments! Thanks, PureGym
Real positive surprise
I wasnt expecting much from this particular gym with them having them all over the country. Thought it would all be a corporate disinterest but the gym is extremely well thought out and stocked with everything one could need. There are various exercise classes to get involved with and I love being able to use the studio space when classless for a more private workout session. It offers me a quieter space to work on my core for a back issue using Pilates and yoga. Its perfect for medative and stress reduction.
The gym is open 24 hours offering emergency contact after staff hours. It feels safe and inclusive and the staff are very friendly and helpful.
I'm glad I decided to join PureGym.
18 September 2025
Reply from PureGym UK - Wirral Bidston Moss
Hi Darren - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We are really happy to hear of your experience of our classes and see your positive comments for our dedicated team! Looking forward to seeing you again soon at the gym! Thanks, PureGym
Joining is easy but it feels a little…
Joining is easy but it feels a little detached if I’m honest. Having not been to a gym in a very long time it was a bit daunting. Having a live chat to answer questions would have helped. Also having the induction session later in the day would help too.
29 September 2025
Reply from PureGym UK - Wirral Bidston Moss
Hi John - Thanks for taking the time to leave this review, we are pleased to see this is 4 stars. We appreciate the feedback you have provided, we are always looking into ways we can make improvements for communication with our members. I can see you have booked an induction, but you can also get in touch with the Gym Manager via email, and an induction can be arranged for a specific date and time. Alternatively, members are able to speak to the staff in the gym (if they are not on the gym floor, please feel free to knock on the staff room door) and have an induction. Thanks, PureGym
Reply from PureGym UK - Wirral Bidston Moss
Hi there - Thank you so much for sharing your feedback—we’re thrilled to see your 5-star review! We aim to make the start of your fitness journey as smooth and hassle-free as possible, so it’s fantastic to hear that joining us was easy for you. We’re excited to have you as part of our community and look forward to supporting you in reaching your fitness goals! Thanks, PureGym
Reply from PureGym UK - Wirral Bidston Moss
Hi Marc - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars! It's great to hear you found the sign up process easy and straightforward, that's exactly what we aim for. We hope you enjoy your new membership! Thanks, PureGym
Great Gym
I’ve trained at Pure Gym in Wrexham, Chester and Bidston. Love the gyms and the atmosphere.
27 May 2025
Reply from PureGym UK - Wirral Bidston Moss
Hi Chris - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars. We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using these gyms overall! Thanks, PureGym
So clean
So clean. No music. New equipment. You have the freedom to stay there and work out peacefully. Nice people . Nice atmosphere.
8 July 2025
Reply from PureGym UK - Wirral Bidston Moss
Hi Claudia. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
First time visit today
First time visit to Bidston Moss today. I was concerned I would feel out of place as I’m an unfit middle aged woman who hasn’t been near a gym for decades. The gym users were also friendly and a very mixed crowd of young, old and in between.
The gym itself is spacious which also helped make me feel relaxed and the staff were very welcoming, knowledgeable and keen to help me achieve my goals.
Don’t be hesitant - give it a try!
25 June 2025
Unprompted review
Reply from PureGym UK - Wirral Bidston Moss
Hi Nicola - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear of this experience! Thanks, PureGym
Reply from PureGym UK - Wirral Bidston Moss
Hi Catherine - Thank you so much for sharing your feedback, we are delighted to see this is 5 stars. We aim to make the start of your fitness journey as smooth as possible, so it's fantastic to hear that your experience joining us was easy and straightforward. Enjoy your workout sessions! Thanks, PureGym
I’m very disappointed
I’m very disappointed. Just signed up with PureGym in Wirral bidston moss only to get there and find out the ground floor is a construction mess! No access to shower or toilet and no staff to ask for help. I will be cancelling immediately.
20 May 2025
Unprompted review
Reply from PureGym UK - Wirral Bidston Moss
Hi Elaine - Thank you for taking the time to leave a rating, but I'm sorry to see it's 1 star. We would like to apologise for any inconvenience caused whilst this refurbishment work takes place. We do try and keep disruption to a minimal, whilst these works are ongoing, access has been opened up to other Pureym locations. If you need any support with your membership, we would ask that you please reach out to our Member Services team at member.services@puregym.com or get in touch with us through our social media channels: @puregym on X and Facebook, or @puregymofficial on Instagram. They’re always ready to assist and ensure things run smoothly for you. Thanks, PureGym
Staff rude
Staff rude , to busy on there phones or talking about each other behind there backs . Ask for help and they roll their eyes!!! Avoid at all costs rude people !!!
9 May 2025
Unprompted review
Reply from PureGym UK - Wirral Bidston Moss
Hi Rebecca - Thank you for taking the time to leave this review, we are sorry to see it is 1 star and hear of your experience. It would really help us if you could get in touch directly with the Gym Manager/Member Services to provide more information (such as date and time etc.) so this can be properly investigated. Thanks, PureGym
In accuracy on website
I went on the website to check class list which showed lots of Pilates through the week , once joined showed only one class which I have to pay for and not available in off peak so now have to go through process of getting a refund
7 May 2025
Reply from PureGym UK - Wirral Bidston Moss
Hi Annette - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback and are sorry to see this is one star. If you have suggestions regarding the classes, the best way to pass them on for practical action is always to get in touch directly with the Gym Manager. You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed for updates and improvements. Thanks, PureGym
Very uncomfortable in there the staff…
Very uncomfortable in there the staff was judgmental, iv been a personal trainer for 15 years , and when doing a close grip bench press a man who worked there came up and said we was doing it wrong when we absolutely not , ovs he didn’t no i was trained in strength and body building , personal trainer and a lot more qaulifications in fitness , I was taught many years ago wile doing my pt course you should never go up to anyone who’s in the middle of doing a work out and give your opinion we all have are own way of doing work outs unless you think there in danger then you should intervene to help 😬 bad experience sorry and this isn’t the first story iv heard about this place either ..
20 April 2025
Reply from PureGym UK - Wirral Bidston Moss
Hi there - Thank you for your feedback. We value all input from our members and are currently reviewing the comments shared about our gym. We're committed to continuously improving and will be working to enhance our offerings based on the feedback we've received. We appreciate your patience and support as we strive to provide the best experience possible.
If you have any other specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym.
I went with my daughter it was very…
I went with my daughter it was very good experience and it’s very convenient and a good price to join
25 March 2025
Reply from PureGym UK - Wirral Bidston Moss
Hi Elaine. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Good reasonably priced gym
Good reasonably priced gym, short of some essential equipment, i.e. wall bars, paralletts
12 March 2025
Unprompted review
Reply from PureGym UK - Wirral Bidston Moss
Hi Allan! Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We do our very best to ensure that our prices are affordable because we believe everyone should have the chance to experience the gym.
We are always looking to improve our facilities; if you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed. Thanks, PureGym
Bidston spin studio and bikes needs an upgrade
I have previously given a review on trust pilot regarding the spin bikes. The response to that was very generic and didn’t address my concerns. Despite paying more per month, the spin bikes need upgrading. I shouldn’t have to attend the class an hour prior to it just to get a bike that actually works. Pure gym needs to be transparent and tell its customers when or if the bikes are going to be replaced and also fix the music which often cuts out.
5 March 2025
Unprompted review
Reply from PureGym UK - Wirral Bidston Moss
Hi Paul. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We do apologise for any inconvenience caused.
If you have any concerns the best way to pass them on for practical action is always to get in touch directly with the Gym Manager.
You can approach them in the gym or leave a comment in the feedback box as this is regularly reviewed for updates and improvements. Thanks, PureGym
Full of kids standing around chatting
Full of kids standing around chatting and not working out. The ladies always smells like poo. The equipment is too cramped in some places on gym floor. You have to stop your leg press for someone to get past. The chest press was clunky. There are no windows to open which i find strange. Standing in the pod to go in and out is disgusting especially when someone smells of sweat and is unhygienic. I can still smell it when im standing there. Lots of people dont book into the class. So there were spaces left but when i booked on and went, it was absolutely rammed. Wasnt enjoyable. Some of the classes are same format as les mills from 15 years ago. The guy doing stretch class just decided he didnt want to take it one day. But actually came stayed and chatted instead to the members (?). Then the next time i tried the stretch class, he just did half the class instead of the full
hour. I need to find a serious gym
20 February 2025
Unprompted review
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