It is what it is, good working order, clean, not too busy. It’d be good if the blue towel dispensers were topped up immediately before the staff shoot off for the day. I shouldn’t struggle to h... See more
Company replied
Location
Switch locationDucklington Lane, OX28 4JF Witney, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
have been using Pure gym now for a few months, and i must say that it has been a positive experience, prices for membership are very good, and being open 24hrs is a real bonus, equipment is very good... See more
Welcoming, clean, good layout of machines, spacious areas between machines and good travel flow. Summer time the air conditioning is very poor against when the gym first opened in 2021 also the showe... See more
Company replied
The changing rooms are so poor, small benches, no space, the smell has me retching and peoples hygiene is grim. Obviously you can’t control that. The changing rooms really are that bad. Other than tha... See more
Company replied
Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - Witney
Written by the company
Membership Help
TrainSafe FAQs
Find a Gym
Download Free App
Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Ducklington Lane, OX28 4JF, Witney, United Kingdom
3.6
Average
128 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Puregym pt session
Just had a pt with Cameron at puregym in witney and it was brilliant, came away feeling really good , tired and hurting but so happy I went.
6 January 2024
Unprompted review
Reply from PureGym UK - Witney
Hi there! Thank you for taking the time to leave this review, we are delighted to see this is 5*s.
It's important to us to provide our members with a great space to work out, in a friendly environment and we're so pleased to hear you are enjoying PureGym!
Great gym it’s always clean and staff…
Great gym it’s always clean and staff are very friendly
23 December 2023
Unprompted review
Reply from PureGym UK - Witney
Hi there! Thank you for taking the time to leave this review, we are delighted to see this is 5*s.
It's important to us to provide our members with a great space to work out, in a clean and friendly environment and we're so pleased to hear you are enjoying PureGym!
Reply from PureGym UK - Witney
Hi there - it's great to hear you're enjoying PureGym, and thank you for the 5* review!
Better than usual
Better than usual, air quality seemed better, no staff so cannot comment on them.
Drinks machine was out of syrup, often the case, very annoying
22 December 2023
Reply from PureGym UK - Witney
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Thanks, PureGym
I can go when I know it's quiet and…
I can go when I know it's quiet and work at my own pace.
21 December 2023
Reply from PureGym UK - Witney
Hi Robert. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Great gym
Always clean and tidy throughout, staff are always helpful, open 24 hours a day and all for £25 a month!
20 December 2023
Reply from PureGym UK - Witney
Hi Stuart. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Open 24/7 so always able to visit and…
Open 24/7 so always able to visit and ample choice of equipment
20 December 2023
Reply from PureGym UK - Witney
Hi there - Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It's great to hear that you are enjoying the gym overall and option to access 24/7! Thanks, PureGym
The classes always start on time
The classes always start on time, the trainers are making them diverse and interesting.
20 December 2023
Reply from PureGym UK - Witney
Hi Andreea. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK - Witney
Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK - Witney
Hi Alan. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Oversubscribed and therefore too busy…
Oversubscribed and therefore too busy at peak times.
14 October 2023
Reply from PureGym UK - Witney
Hi Samantha. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym.
Thanks, PureGym
Does exactly what it should do
Does exactly what it should do. It’s clean, loads of good gym machines and nice atmosphere
13 October 2023
Reply from PureGym UK - Witney
Hi Ed. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Changing rooms are too small and the…
Changing rooms are too small and the cleaning lady vacuums around machines whilst I’m using - v annoying!
12 October 2023
Reply from PureGym UK - Witney
Hi Mrs Jones. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
Please be aware due to the situation of our gyms it isn't always possible to extend the site itself, however, we are always looking to expand and improve our facilities where possible, so please keep an eye out for updates. If you have any specific suggestions regarding the layout of the gym please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
Thanks, PureGym.
Can go any time good instruction nice…
Can go any time good instruction nice people
3 July 2023
Unprompted review
Reply from PureGym UK - Witney
Hi Tony. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK - Witney
Hi Graham. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
It is way too busy
It is way too busy - oversubscribed creates an uncomfortable environment.
All the weights are in one corner which makes it very intimidating when there are so many people there.
5 July 2023
Reply from PureGym UK - Witney
Hi Jemima. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym.
Thanks, PureGym
Great atmosphere
Great atmosphere, great in gym management and the Yanga Sports drink is now always topped up, brilliant! 👍
5 July 2023
Unprompted review
Reply from PureGym UK - Witney
Hi Timothy. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK - Witney
Hi Tracey. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Temperatures/air con in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers.
Thanks, PureGym
The gym has a good selection of…
The gym has a good selection of equipment, and when something is broken or faulty, it’s usually repaired within a couple of days.
It does get really busy, because it’s the cheapest gym by far in the area.
It’s always clean and tidy.
Could be better….
If there was an option to add vehicle in the app. That way one wouldn’t have to enter the reg plate upon entry every single visit to the gym.
The entrance and exit is shared with a petrol station/Tesco and McDonald’s.
This means you’ll often be queuing just to enter the gym car park.
19 February 2023
Reply from PureGym UK - Witney
Hi Terry. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
Thanks, PureGym.
24hr open time
24hr open time, and most important equipments are cleans staff take care of machines friendly environment
4 June 2023
Reply from PureGym UK - Witney
Hi James. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.