It is what it is, good working order, clean, not too busy. It’d be good if the blue towel dispensers were topped up immediately before the staff shoot off for the day. I shouldn’t struggle to h... See more
Company replied
Location
Switch locationDucklington Lane, OX28 4JF Witney, GB
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See what reviewers are saying
have been using Pure gym now for a few months, and i must say that it has been a positive experience, prices for membership are very good, and being open 24hrs is a real bonus, equipment is very good... See more
Welcoming, clean, good layout of machines, spacious areas between machines and good travel flow. Summer time the air conditioning is very poor against when the gym first opened in 2021 also the showe... See more
Company replied
The changing rooms are so poor, small benches, no space, the smell has me retching and peoples hygiene is grim. Obviously you can’t control that. The changing rooms really are that bad. Other than tha... See more
Company replied
Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - Witney
Written by the company
Membership Help
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Ducklington Lane, OX28 4JF, Witney, United Kingdom
3.6
Average
128 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The machines are user friendly because…
The machines are user friendly because they have labels on them that tell you which muscles they are made for so you easily adapt even without a trainer.
31 May 2023
Unprompted review
Reply from PureGym UK - Witney
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Great friendly gym
Great friendly gym, clean and has a good atmosphere.
Only downside is the lack of main equipment, such as smiths machine, leg press, hamstring machines anything to do with legs...
26 May 2023
Unprompted review
Reply from PureGym UK - Witney
Hi Darron. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We always aim to provide a broad spread of kit to cater to a range of fitness needs and meet demand as it changes through the day, getting the balance right between weights and cardio, but if you have any other/specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
Thanks, PureGym.
Toilets really uncleaned.
13 May 2023
Reply from PureGym UK - Witney
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with.
Thanks, PureGym
Highly recommend
Great gym! Has good variety of equipment.
Affordable monthly membership.
Open 24 hours, perfect!
Always clean and tidy.
Only issue is, it is always so busy. Making it hard to get on what you want when you want.
Could do with small extension and duplicate some machines.
24 April 2023
Unprompted review
Reply from PureGym UK - Witney
Hi Lee. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK - Witney
Hi Julie. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Great in every way bar 1…
This gym is great in every way apart from the lack of concentrate in the sports water machine. Might be an idea to get them removed if keeping them topped up is such a pain.
19 April 2023
Unprompted review
Reply from PureGym UK - Witney
Hi Timothy. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. If you have any concerns regarding the Yanga Water we would advise raising this with the Gym Manager so they can investigate this further.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Classes good
The gym classes are good but the ladies changing room smells everytime I go in there. It really needs sorting out.
17 April 2023
Reply from PureGym UK - Witney
Hi Zah. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We always appreciate and take on board member feedback.
We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
Thanks, PureGym.
A great gym with lots of equipment and…
A great gym with lots of equipment and classes. The staff are approachable, friendly and very helpful. The gym is used by a wide range of people, ages, abilities and find it female friendly.
29 March 2023
Unprompted review
Reply from PureGym UK - Witney
Hi Niamh. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Great team who care about their members.
17 March 2023
Unprompted review
Reply from PureGym UK - Witney
Hi Bec. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Loved gym without a doubt best gym I've…
Loved gym without a doubt best gym I've been to with enough equipment for everybody friendly atmosphere
13 March 2023
Unprompted review
Reply from PureGym UK - Witney
Hi Antony. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
It’s a good gym
It’s a good gym. Can get very busy, but it does let you know on the app how many people are in PureGym. Staff are very friendly and helpful.
10 March 2023
Unprompted review
Reply from PureGym UK - Witney
Hi Becky. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
I love the fact that my gym is open 24h…
I love the fact that my gym is open 24h , is helpful for many who strive to stay fit and get on with life ! But can’t believe that it would take months,
To get a machine repaired that is very popular too. Well after more than 2 months still hasn’t been fixed ! At Witney one !
8 March 2023
Reply from PureGym UK - Witney
Hi Raul. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can.
Thanks, PureGym
Great gym
The gym is good and has lots of machines to work on. Also they’ve got a studio and a weight area which is great. I really love the fact that everything is spaced out.
Is good to see that you have at least a member of staff which is there and help you with any difficulties people might have.
The changing room/ toilets/ showers are alright. I just think that some ladies should be more careful when throwing things around and make sure they clean after themselves even if the cleaner comes at some point and does it for us, however, meanwhile we need to have some manners and be a bit careful :).
Otherwise nothing else to mention. I love going to PureGym so I’ll give a 5 start rating review.
19 February 2023
Reply from PureGym UK - Witney
Hi Sabrina. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
We don’t have enough machines at our…
We don’t have enough machines at our gym especially during pick hr
19 February 2023
Reply from PureGym UK - Witney
Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars. We always appreciate and take on board member feedback.
We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
Thanks, PureGym.
Reply from PureGym UK - Witney
Hi Summer. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy the classes and using the gym overall!
Thanks, PureGym
Great gym
Great gym, there’s a lot of equipment and the facilities are good. All workers are helpful and kind. Only downside is somtimes a lack of plates for deadlift, bench, squats but not usally.
18 February 2023
Reply from PureGym UK - Witney
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Not enough equipment
While the location is spacious enough, there is not enough equipment available for all, especially in the rush hours.
18 February 2023
Reply from PureGym UK - Witney
Hi Alex. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym.
Thanks, PureGym
Reply from PureGym UK - Witney
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
The changing rooms are so poor
The changing rooms are so poor, small benches, no space, the smell has me retching and peoples hygiene is grim. Obviously you can’t control that. The changing rooms really are that bad. Other than that love the place and it’s helped me out massively for the last two months I go twice a day and have been for 2 months and will continue to, but iv started changing in the work van. It’s really that bad.
18 February 2023
Reply from PureGym UK - Witney
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with.
Thanks, PureGym
Witney gym is lovely and clean
Witney gym is lovely and clean. Great vibe and mix of people
19 February 2023
Reply from PureGym UK - Witney
Hi James. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
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