A wonderful gym experience overall. Easy to access. Plenty of equipment. Great class offerings! And the cherry on top is that I was able to apply a sale deal to my existing membership (the sale happen... See more
Location
Switch locationArthurs Bridge Wharf, GU21 4NR London, GB
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Gym was freezing, showers were cold, equipment was old and rusty, toilets were broken. I hadn't been there for a long time so forgot to put my number plate in for the parking. I received a £100 fine... See more
Company replied
Thanks Annie! I just wanted to write a review to recommend and thank Annie! Since meeting Annie my confidence in the gym has sky rocketed and I feel very comfortable even at peak times which I strugg... See more
Company replied
The early morning classes mean that I get to the gym before work and other things get in the way and I am not tempted to delay or postpone sessions. The instructors give clear instructions and are en... See more
Company replied
Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - Woking
Written by the company
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Arthurs Bridge Wharf, GU21 4NR, London, United Kingdom
3.7
Average
130 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
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Registration was very easy to do even…
Registration was very easy to do even with my limited skill set on the internet and the Gym is amazing a few more personnel around would be good but hey ho it’s a good gym
13 October 2024
Reply from PureGym UK - Woking
Hi Patricia - We appreciate you leaving this review, and your feedback means a lot to us.
We're all about making the beginning of your fitness journey hassle-free, so it's wonderful to hear you found the process of joining simple. Wishing you the best with your workouts! Thanks, PureGym
Reply from PureGym UK - Woking
Hi there - Thank you for taking the time to leave this review! We love being able to help and chat to our members when given the opportunity to do so!
It’s great to hear that you’re having a great experience with our team. We are really happy to hear you enjoy using the gym and are happy with our team! Thanks, PureGym
PureGym does what it says on the tin
PureGym does what it says on the tin. Spacious gym with plenty of fixed weights and free weights, cables, stretch areas, TRX and the rest. Functional showers and changing areas. Water available.
16 July 2024
Reply from PureGym UK - Woking
Hi there! Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We do our very best to provide a wide range of equipment/kit so that members have a variety of ways to workout.
Hope you continue to enjoy your time with us! Thanks, PureGym
Reply from PureGym UK - Woking
Hi Hubert - It's great to hear you're enjoying PureGym, and thank you for the 5* review!
Thanks, PureGym
Great gym!
Gym and equipment is kept clean, and well maintained, staff are knowledgeable, helpful, conscientious. Great to have areas to do stretches and body-weight workouts. Barbell, free weights, cable and smith machines positions and stations are plenty, generally available! Pricing and opening hours are excellent! Especially compared to others in the neighborhood!
Plenty of parking in the Woking gym, but wish they did'nt use Highview Parking services (though it's not the gym's fault!)
2 July 2024
Unprompted review
Reply from PureGym UK - Woking
Hi there! Thanks for taking the time to leave this 5 star review, we always appreciate and take on board member feedback.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We do our very best to provide a wide range or equipment so that members have a variety of ways to workout.
We know that everyone likes to workout at different times whether that be due to work commitments or due to personal preference; being open 24/7 means we can provide for everyone, anytime, anywhere!
Hope you continue to enjoy your time with us! Thanks PureGym
Good value for money
Good value for money. Changing rooms need to be cleaned more frequently and the lockers maintained better
5 May 2024
Unprompted review
staff professionalism and knowledge
staff professionalism and knowledge
16 April 2024
Unprompted review
Reply from PureGym UK - Woking
Hi Louise. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Great size good equipment a little…
Great size good equipment a little smelly BO
to be understood as it’s a gym
I really like it good vibe in there
10 April 2024
Great training session
As a newbie in the gym I booked a ‘learn to lift’ session that was led by David Swinbank and it was great! His coaching was thorough and clear and I left the session feeling more confident to use the gym. Will definitely be doing more!
24 March 2024
Unprompted review
Reply from PureGym UK - Woking
Hi Isioma! Thank you for taking the time to leave this review, we are very happy to see it's 5 star.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We do our very best to provide a wide range of classes, so that members have a variety of ways to workout and also do so, in a short amount of time, as we understand some members are crunched for time or just prefer shorter (but effective) workouts.
Great to hear you enjoyed your class with David! Thanks, PureGym.
Pure gym up and coming fast.
This is the first time I've used a puregym. Registering was super easy. No frills, just straight forward. I like the fact that they are 24hr which is useful for a working family mom. Nice and spacious, lots of equipment to choose from, clean bathrooms and gym floor.
16 March 2024
Reply from PureGym UK - Woking
Hi Vera-Lisa, thank you for the 5* feedback and welcome to PureGym!
We hope you enjoy your future visits to the gym!
Richard, PureGym
Reply from PureGym UK - Woking
Hi Scott. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Easy process to join the gym
Easy process to join the gym - clear instructions and webpage
3 March 2024
Reply from PureGym UK - Woking
Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you found the joining process and we hope you enjoy using the gym overall!
Thanks, PureGym
Workers very helpful and every set up…
Workers very helpful and every set up very good nice gym loads of machines
23 February 2024
Reply from PureGym UK - Woking
Hi Gerry. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
I have just started going to the Woking…
I have just started going to the Woking gym. My initial impressions are very favourable. Plenty of space and good equipment and friendly staff, but the men’s changing rooms always have a bad odour suggesting a blocked drain or similar. It’s not just a one off, but leads to a bad changing/showering experience.
21 December 2023
Reply from PureGym UK - Woking
Hi Julian. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK - Woking
Hi Warwick. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Zumba is so much fun.
20 December 2023
Reply from PureGym UK - Woking
Hi Mark. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Access is key
Access is key, Pure gym is a group that keeps up the standard and affordability.
2 December 2023
Unprompted review
Reply from PureGym UK - Woking
Hi Brent. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Freezing cold changing room and shower
The issue I am referring to pertains to the unreasonably cold temperature in the shower rooms designated for women. It appears that the air conditioning is continuously left on, resulting in an uncomfortable and unpleasant experience for gym members. The excessive coldness makes it challenging to have a refreshing and satisfactory shower, subsequently impacting our overall gym experience.
What concerns me the most is the dismissive attitude displayed by the staff when I have voiced my complaint. Instead of actively addressing the issue, they have merely laughed and nodded in agreement, which is deeply disheartening. As a loyal and dedicated customer of Pure Gym, I believe that our concerns should be treated with utmost importance and professionalism.I kindly request that Pure Gym take immediate action to rectify this situation. It is essential that the air conditioning in the shower rooms is adjusted to ensure a comfortable environment for gym members. Additionally, I urge Pure Gym to address the attitude of the staff towards customer complaints, emphasizing the importance of providing a supportive and respectful environment.
23 October 2023
Unprompted review
Reply from PureGym UK - Woking
Hi Lubica, thanks for leaving us this review. We are sorry to see this is 1 star.
We have recently made slight changes to the shower temperatures, to 33 degrees, both to control our energy usage and to reduce our carbon footprint. All member feedback is reviewed, and brought to the attention of our Facilities team, who regularly review any changes we make to our gym facilities, and we would like to thank you for passing on these concerns.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Temperatures/air con in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers.
Thanks, PureGym
Amazing staff
Amazing staff especially Leah and Callum always positive and helpful and very easy to approach . Excellent equipment always a friendly environment to be in and work out in clean and tidy.
15 October 2023
Reply from PureGym UK - Woking
Hi John. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy the classes and using the gym overall!
Thanks, PureGym
The gym is well equipped
The gym is well equipped, there are lots of classes to choose from. The music in the yoga class is way too loud in my opinion (supposed to be soothing and relaxing surely?). Excellent value for money. Would have liked to have a proper gym induction at start with a programme set even if it meant paying extra on first month’s membership.
15 October 2023
Reply from PureGym UK - Woking
Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
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