PureGym UK - Woking Reviews 130

TrustScore 3.5 out of 5

3.7

Arthurs Bridge Wharf, GU21 4NR London, GB


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Rated 5 out of 5 stars

A wonderful gym experience overall. Easy to access. Plenty of equipment. Great class offerings! And the cherry on top is that I was able to apply a sale deal to my existing membership (the sale happen... See more

Rated 1 out of 5 stars

Gym was freezing, showers were cold, equipment was old and rusty, toilets were broken. I hadn't been there for a long time so forgot to put my number plate in for the parking. I received a £100 fine... See more

Company replied

Rated 5 out of 5 stars

Thanks Annie! I just wanted to write a review to recommend and thank Annie! Since meeting Annie my confidence in the gym has sky rocketed and I feel very comfortable even at peak times which I strugg... See more

Company replied

Rated 5 out of 5 stars

The early morning classes mean that I get to the gym before work and other things get in the way and I am not tempted to delay or postpone sessions. The instructors give clear instructions and are en... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Woking

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Arthurs Bridge Wharf, GU21 4NR, London, United Kingdom

3.7

Average

TrustScore 3.5 out of 5

130 reviews

5-star
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1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Great classes and teachers

Great classes and teachers, I like Dave and Leah's enthusiastic teaching, and teaching breathing techniques and effective workouts.

22 March 2023
Unprompted review
PureGym UK - Woking logo

Reply from PureGym UK - Woking

Hi Tanya. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy the classes and using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Annie, Leah and Leanne

Annie, Leah and Leanne are amazing! Grateful to have a gym where women can train and feel confident and safe with them.

6 March 2023
Unprompted review
PureGym UK - Woking logo

Reply from PureGym UK - Woking

Hi Leigh. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Great classes by David S and Callum

Have been attending David Swimbanks’ classes for months now and they are brilliant. His attention to detail to ensure me and my partner keep the correct posture is second to none, and we can really notice the difference when he makes subtle adjustments. He really knows his stuff and can’t recommend him highly enough. Also a huge shout out to Callum - another top class trainer, who’s classes are always varied, high energy, and fun. Callum is also highly knowledgeable and is always a friendly face whenever you bump into him. Cheers team.

28 February 2023
Unprompted review
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Reply from PureGym UK - Woking

Hi Josh - Thanks for taking the time to leave this review!

We do our very best to provide a wide range of classes, so we are happy to hear that you're enjoying these and your fantastic feedback regarding our PT's.

We are really happy to hear you enjoy using the gym!

Thanks, PureGym

Rated 5 out of 5 stars

I’m very happy with the Pure Gym.

I’m very happy with the Pure Gym.
I’ve made some classes and I loved them.

19 February 2023
PureGym UK - Woking logo

Reply from PureGym UK - Woking

Hi Helen. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy the classes and using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Thanks Annie!

Thanks Annie!
I just wanted to write a review to recommend and thank Annie! Since meeting Annie my confidence in the gym has sky rocketed and I feel very comfortable even at peak times which I struggled with beforehand. She's helped to grow my relationship with the gym in more ways than imaginable. I really value her as a PT and couldn't ask for more, I look forward to continue receiving her weekly emails and tips!!

19 February 2023
Unprompted review
PureGym UK - Woking logo

Reply from PureGym UK - Woking

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Clean friendly environment

Clean friendly environment
Staff always approachable

17 February 2023
PureGym UK - Woking logo

Reply from PureGym UK - Woking

Hi Sunita. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Fab team always supporting and…

Fab team always supporting and motivating me!

19 February 2023
PureGym UK - Woking logo

Reply from PureGym UK - Woking

Hi Justina. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Gym equipment

All gym equipment easy to get on

16 February 2023
PureGym UK - Woking logo

Reply from PureGym UK - Woking

Hi Tracy. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Fun morning classes

The early morning classes mean that I get to the gym before work and other things get in the way and I am not tempted to delay or postpone sessions. The instructors give clear instructions and are enthusiastic (good motivators). The people attending are a range of fitness levels (not muscle bound gym monsters) and I don’t feel out of place.

18 February 2023
PureGym UK - Woking logo

Reply from PureGym UK - Woking

Hi Roger. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy the classes and using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Good value for money

Good value for money, good variety of equipment and more designated areas for free weights and your own exercises compared with other similarly priced competitors. Regular classes you can book on to and the additional option of paying in-house PTs if you want some focused training. I can't speak for other gyms of theirs in other areas but it's nice that there is a mixture of inexperienced and lifelong gym goers. Thankfully not many meatheads on steroids unlike some places! The only things I think it could improve on is to have some extra equipment so there are a couple of the same thing weights wise. I.e. bench press, triceps extension/arm curl station, leg curl station also the dip/chin up bar (by the vending machines) I also couldn't see a way to buy padlocks to fit the lockers. Some gyms have vending machines for these but all I could see was protein bars and drinks.

18 February 2023
PureGym UK - Woking logo

Reply from PureGym UK - Woking

Hi Sean. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Annie is an amazing coach

Annie is an amazing coach. She has me excited to come to the gym on Tuesday and Friday mornings for her classes, even though I leave sweaty and sore every time. She is fantastic at making the class feel welcoming and accessible for all abilities. Thank you Annie

14 February 2023
Unprompted review
PureGym UK - Woking logo

Reply from PureGym UK - Woking

Hi Bethany. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear such positive feedback regarding our PT's and that you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Good variety of equipment

Good variety of equipment, clean and good staffing. No complaints.

13 February 2023
Unprompted review
PureGym UK - Woking logo

Reply from PureGym UK - Woking

Hi Darren. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Best Spin experience

Had a spin class (Sat 9am, Annika?) and it was fantastic. I’m visiting family so unfortunately can’t come as often as I’d like but wanted to leave a review as her energy and the class was great.

28 January 2023
Unprompted review
PureGym UK - Woking logo

Reply from PureGym UK - Woking

Hi Caitlin. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy the classes and using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Great place to train

Good equipment and lots of it.
Good class nice staff.

16 December 2022
PureGym UK - Woking logo

Reply from PureGym UK - Woking

Hi Robert. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It's great to hear you enjoy using the gym overall.

Thanks, PureGym

Rated 5 out of 5 stars

It’s a very pleasant place to work out

It’s a very pleasant place to work out, plenty of equipment. Not too long been refurbished. Only niggle is at the weekend the signage indicates the main car park closes at 4pm but announcements are always closing it early, anywhere from 3.15 to 3.30, which is it? 4 pm or a random time.

11 December 2022
Rated 3 out of 5 stars

I have mentioned many times that there…

I have mentioned many times that there has been no hairdryer in the mens changing room now for weeks at Woking gym and no action has been take.

12 December 2022
PureGym UK - Woking logo

Reply from PureGym UK - Woking

Hi there, thanks for leaving us a review. We are appreciate and value our member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club where possible.

Thanks, PureGym

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