PureGym UK - Wolverhampton South Reviews 118

TrustScore 4 out of 5

3.8

Birmingham Road, WV2 3NH Wolverhampton, GB


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Rated 2 out of 5 stars

App is annoying as QR code to access takes a while to load. Deadlift equipment and bumper plates severely lacking. Benches were all wobbly in free weights section by dumbbells. A lot of the equ... See more

Company replied

Rated 5 out of 5 stars

Great visit, although I’m a member for a couple of years I haven’t been for 9 months. My passion is road cycling but I was knocked off my bike last year and haven’t been to the gym while recovering. I... See more

Company replied

Rated 4 out of 5 stars

Great gym layout, secure free off site parking and friendly staff contribute to good environment and happy to travel further when possible to work out there. That's how pure gym should be in othe... See more

Company replied

Rated 5 out of 5 stars

The gym is an excellent place to start the day. Great atmosphere and a very welcoming environment. The only tiny bit of annoyances would be that the squat rack area was taking away from use by membe... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Wolverhampton South

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • Birmingham Road, WV2 3NH, Wolverhampton, United Kingdom

3.8

Great

TrustScore 4 out of 5

118 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars
PureGym UK - Wolverhampton South logo

Reply from PureGym UK - Wolverhampton South

Hi Regina. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 3 out of 5 stars

It’s a good gym with all the equipment…

It’s a good gym with all the equipment and facilities needed but it’s just busy/over subscribed especially in peak times. Lots of groups go which means some stuff just will never be available unless you come at 3am

15 October 2023
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Reply from PureGym UK - Wolverhampton South

Hi JN. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym.

Thanks, PureGym

Rated 4 out of 5 stars

Pleasantly surprised

Good size gym, upgraded machines & more benches for free weights, overall I can’t complain so far.

12 October 2023
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Reply from PureGym UK - Wolverhampton South

Hi Matt. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

I enjoyed my gym experience and the…

I enjoyed my gym experience and the staff are really helpful and supportive

12 July 2023
Unprompted review
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Reply from PureGym UK - Wolverhampton South

Hi Samantha. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

This is a Cool gym

12 July 2023
Unprompted review
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Reply from PureGym UK - Wolverhampton South

Hi Louise. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

Amazing

Everything is great, the gym being open 24/7 is the best part. I would like to add that adding a hack squat machine would take this already amazing gym to perfection.

3 July 2023
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Reply from PureGym UK - Wolverhampton South

Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 3 out of 5 stars

Air con rarely on or broken…

Air con rarely on or broken particularly upstairs
Spin equipment needs attention , several classes where parts have come off.
Cleanliness not brilliant
Most staff approachable

3 July 2023
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Reply from PureGym UK - Wolverhampton South

Hi CB. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Temperatures/air con in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers.

Thanks, PureGym

Rated 4 out of 5 stars

Great gym layout - Wolverhampton

Great gym layout, secure free off site parking and friendly staff contribute to good environment and happy to travel further when possible to work out there.

That's how pure gym should be in other locations.

4 July 2023
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Reply from PureGym UK - Wolverhampton South

Hi Patruski. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

I need you guys if possible to clamp…

I need you guys if possible to clamp down on people banging the weights after there use especially upstairs where we are using the bikes.Also some patrons on mobile phones during use of equipment.

25 June 2023
Unprompted review
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Reply from PureGym UK - Wolverhampton South

Hi Wayne. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

Unfortunately, we are unable to monitor the usage of phones in our gyms, however if people are sitting on equipment I would strongly advise approaching a member of staff on the floor who will be able to help further. We would advise raising your concerns with the Gym Manager.

Thanks, PureGym

Rated 5 out of 5 stars

Modern Equipment and sufficient capacity

11 June 2023
Unprompted review
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Reply from PureGym UK - Wolverhampton South

Hi Olumide. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 4 out of 5 stars

good equipment

6 June 2023
Unprompted review
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Reply from PureGym UK - Wolverhampton South

Hi Sam, thanks for leaving us this review. We are sorry to see this is 1 star.

We are sorry to hear that your sons belongings were taken whilst he was in the gym. Here at PureGym, we do advise that when attending the gym, members are responsible for their own belongings. Whilst we understand your frustration in regard to this matter, as detailed within our gym rules which are agreed to upon membership commencement:

• Members are solely responsible for their own belongings when visiting PureGym. PureGym accepts no responsibility for any loss or damage to property.

Thanks, PureGym.

Rated 4 out of 5 stars

Gym great

Gym great, only downside, were several pieces of clothing left in various open lockers

4 June 2023
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Reply from PureGym UK - Wolverhampton South

Hi Mr Green. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Fantastic gym.

Very clean and tidy in all areas including changing room. Plenty of good quality machines to choose from, well laid out and plenty of free space.

7 June 2023
Unprompted review
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Reply from PureGym UK - Wolverhampton South

Hi Adrian. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 3 out of 5 stars

Perhaps get a punchbag

Perhaps get a punchbag, gym was not tidy as it used to be.

14 May 2023
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Reply from PureGym UK - Wolverhampton South

Hi Kiron. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.

Thanks, PureGym.

Rated 5 out of 5 stars

Use the dead lift area for dead lifts not the squat rack area.

The gym is an excellent place to start the day. Great atmosphere and a very welcoming environment.
The only tiny bit of annoyances would be that the squat rack area was taking away from use by members using the area for dead lifts. When there’s a designated deadlift area.

8 May 2023
Unprompted review
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Reply from PureGym UK - Wolverhampton South

Hi Dan. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Easy to apply and start with PureGym

Easy to apply and start with PureGym, staff on site are friendly and helpful, open for the odd hours of the day that I can work out, so overall really great service

19 April 2023
PureGym UK - Wolverhampton South logo

Reply from PureGym UK - Wolverhampton South

Hi Stu. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 1 out of 5 stars

Not great...

There was always some sort of construction going on which meant half of the facilities in the gym were unusable e.g., the toilet. Equipment has to be over 15 years old, rusty, cranky and honestly just feels unsafe to use. Only positive I can think of is that it's open 24/7 other than that it's always absolutely packed, full of children which last time I checked I didn't think you could go to the gym until a certain age but hey ho.

20 April 2023
Rated 2 out of 5 stars

Bad idea …

Loved that we were getting new equipment finally as the old stuff was very tired at best, but the new layout is impossible. All the cardio stuff now upstairs, in a low ceiling area with little to no aircon. New treadmills don’t have fans so compounds this. The only part with a high ceiling is where the big glass segment is, and was already a heat trap in summer months, but at least before we had a choice of up or downstairs.
Walking up the stairs last week felt like getting off a plane on holiday, you could literally feel them temp change.
Seriously considering reviewing membership, can’t work that way, hot, stuffy & no air, not good for an asthmatic, in fact not sure good for anyone. Whoever thought it was a great idea, i challenge you to try it yourself!

20 April 2023
PureGym UK - Wolverhampton South logo

Reply from PureGym UK - Wolverhampton South

Hi Jo. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. Temperatures/air con in our gyms are automatically regulated by Smart machines, but if there is a persistent issue staff may be able to override it and can certainly report it to be checked by engineers.

Thanks, PureGym

Rated 2 out of 5 stars

too many people

17 April 2023
PureGym UK - Wolverhampton South logo

Reply from PureGym UK - Wolverhampton South

Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym.

Thanks, PureGym

Rated 5 out of 5 stars

Clean and tidy

26 March 2023
PureGym UK - Wolverhampton South logo

Reply from PureGym UK - Wolverhampton South

Hi Hannah. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

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