App is annoying as QR code to access takes a while to load. Deadlift equipment and bumper plates severely lacking. Benches were all wobbly in free weights section by dumbbells. A lot of the equ... See more
Company replied
Birmingham Road, WV2 3NH Wolverhampton, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
App is annoying as QR code to access takes a while to load. Deadlift equipment and bumper plates severely lacking. Benches were all wobbly in free weights section by dumbbells. A lot of the equ... See more
Company replied
Great visit, although I’m a member for a couple of years I haven’t been for 9 months. My passion is road cycling but I was knocked off my bike last year and haven’t been to the gym while recovering. I... See more
Company replied
Great gym layout, secure free off site parking and friendly staff contribute to good environment and happy to travel further when possible to work out there. That's how pure gym should be in othe... See more
Company replied
The gym is an excellent place to start the day. Great atmosphere and a very welcoming environment. The only tiny bit of annoyances would be that the squat rack area was taking away from use by membe... See more
Company replied
Written by the company
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
Birmingham Road, WV2 3NH, Wolverhampton, United Kingdom
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It’s a good gym with all the equipment and facilities needed but it’s just busy/over subscribed especially in peak times. Lots of groups go which means some stuff just will never be available unless you come at 3am

Reply from PureGym UK - Wolverhampton South
Good size gym, upgraded machines & more benches for free weights, overall I can’t complain so far.

Reply from PureGym UK - Wolverhampton South
I enjoyed my gym experience and the staff are really helpful and supportive

Reply from PureGym UK - Wolverhampton South
Everything is great, the gym being open 24/7 is the best part. I would like to add that adding a hack squat machine would take this already amazing gym to perfection.

Reply from PureGym UK - Wolverhampton South
Air con rarely on or broken particularly upstairs
Spin equipment needs attention , several classes where parts have come off.
Cleanliness not brilliant
Most staff approachable

Reply from PureGym UK - Wolverhampton South
Great gym layout, secure free off site parking and friendly staff contribute to good environment and happy to travel further when possible to work out there.
That's how pure gym should be in other locations.

Reply from PureGym UK - Wolverhampton South
I need you guys if possible to clamp down on people banging the weights after there use especially upstairs where we are using the bikes.Also some patrons on mobile phones during use of equipment.

Reply from PureGym UK - Wolverhampton South

Reply from PureGym UK - Wolverhampton South
Gym great, only downside, were several pieces of clothing left in various open lockers

Reply from PureGym UK - Wolverhampton South
Very clean and tidy in all areas including changing room. Plenty of good quality machines to choose from, well laid out and plenty of free space.

Reply from PureGym UK - Wolverhampton South

Reply from PureGym UK - Wolverhampton South
The gym is an excellent place to start the day. Great atmosphere and a very welcoming environment.
The only tiny bit of annoyances would be that the squat rack area was taking away from use by members using the area for dead lifts. When there’s a designated deadlift area.

Reply from PureGym UK - Wolverhampton South
Easy to apply and start with PureGym, staff on site are friendly and helpful, open for the odd hours of the day that I can work out, so overall really great service

Reply from PureGym UK - Wolverhampton South
There was always some sort of construction going on which meant half of the facilities in the gym were unusable e.g., the toilet. Equipment has to be over 15 years old, rusty, cranky and honestly just feels unsafe to use. Only positive I can think of is that it's open 24/7 other than that it's always absolutely packed, full of children which last time I checked I didn't think you could go to the gym until a certain age but hey ho.
Loved that we were getting new equipment finally as the old stuff was very tired at best, but the new layout is impossible. All the cardio stuff now upstairs, in a low ceiling area with little to no aircon. New treadmills don’t have fans so compounds this. The only part with a high ceiling is where the big glass segment is, and was already a heat trap in summer months, but at least before we had a choice of up or downstairs.
Walking up the stairs last week felt like getting off a plane on holiday, you could literally feel them temp change.
Seriously considering reviewing membership, can’t work that way, hot, stuffy & no air, not good for an asthmatic, in fact not sure good for anyone. Whoever thought it was a great idea, i challenge you to try it yourself!

Reply from PureGym UK - Wolverhampton South
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.