I joined the Worcester town gym, the first I went to gym after years, just as I started my workout: staff member came and started taking photos of the floor and weights near me. He said the floor was... See more
Company replied
Location
Switch locationSt Martins Quarter, WR1 2DA Worcester, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The transparency in showing membership pricing on their website is part of what made me join PureGym. I had looked elsewhere, but they have no prices listed (which always feels shady) and insisted on... See more
Company replied
Very nice and open atmosphere with clean equipment, would definitely recommend training here . Everyone does their own thing , no one tries to bother just a peaceful place to get your mind right
Company replied
Great gym and great staff members. I have came early to the gym twice outside of my off-peak hours since I made a mistake with what hours I should be allowed but the staff still let me in and had in... See more
Company replied
Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - Worcester
Written by the company
Membership Help
TrainSafe FAQs
Find a Gym
Download Free App
Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
St Martins Quarter, WR1 2DA, Worcester, United Kingdom
3.7
Average
81 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from PureGym UK - Worcester
Hi Kourosh. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
Thanks, PureGym.
What I like, and what's not to like?
What I like?: Location and access.
What is ok?: The change over room, the recent redo of the floor, the course areas.
What is sub-par? Several units are a one-off, turning into bottlenecks disrupting the desired training routines. In my case: Upper body trainer, leg press (1!). The lockers are in high need of a maker over, too.
3 July 2023
Reply from PureGym UK - Worcester
Hi Wolf. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
Thanks, PureGym.
Lovely staff
Lovely staff, plenty of equipment, I enjoy the classes although it would be great if we had more choice on different days.
4 July 2023
Reply from PureGym UK - Worcester
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Generally always have good experience…
Generally always have good experience at the gym. Seem to be more younger members, majority are fine but some hog machines while spending an age on their phones...won't stop me coming just a tad annoying
4 July 2023
Reply from PureGym UK - Worcester
Hi Paul. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. Unfortunately, we are unable to monitor the usage of phones in our gyms, however if people are sitting on equipment I would strongly advise approaching a member of staff on the floor who will be able to help further.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Wouldn't recommend
Only stayed for a few months and found a better one with better facilities and actual staff that are around to help
Also, the door never used to let me in or out using the app
Wouldn't recommend tbh
3 July 2023
Reply from PureGym UK - Worcester
Hi there, thanks for leaving us this review. We appreciate and value our member feedback.
We are happy to hear you have found somewhere better suited to yourself and we wish you the best of luck with your onward fitness goals.
Thanks, PureGym
PureGym Worcester hot and stuffy
I’ve been a member for over five years and have been pretty happy with the Worcester branch until this year.
My issue is with the air quality and temperature. Some days, it’s like walking into a sauna. It’s often humid, smells sweaty and is too warm to be able to train effectively. This isn’t usually on very hot days. Yesterday (30/06/23) was so bad, I didn’t train and left after speaking to the manager. I have asthma and started to feel breathless after just a few minutes inside the gym. (My asthma is well-regulated and I always check my Sp02 before and after entering the gym.) My peak flow was fine but the stuffy air made me feel faint quite quickly.)
I’ve spoken to the manager on various occasions about the inconsistency of the gym’s air quality and temperature, and he has told me that the air-con is set to a minimum of 20 degrees. This is warm for a gym and especially uncomfortable for high intensity cardio exercise. He told me that he CAN’T change the temperature. Pure Gym has stated on Twitter that individual gym managers control their gym’s temperature and ventilation system; there is no company policy that dictates it. According to Conor the manager, this is the temperature that keeps the bills down and most people don’t complain because they don’t do cardio. He can’t change it because he won’t change it, is his explanation in a nutshell.
I’m a PT (and also Exercise Referral qualified) so am well aware of the impact on physical performance as temperature progresses. For people who want to run, row, cycle etc, it’s really uncomfortable and can cause faintness, with the potential for injury.
I’m pretty close to cancelling my membership at this point, having tried unsuccessfully to deal with this directly.
Update
Gym temperature
04/07/23: 22 degrees
30 June 2023
Unprompted review
Reply from PureGym UK - Worcester
Hi Sarah. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Thanks, PureGym
Great Gym, friendly staff
The gym is well equipped, staff are very friendly. I’ve never taken part in exercise classes at previous gyms but I do one most days here. They don’t have that “clicky” vibe that most classes have at other gyms.
23 June 2023
Unprompted review
Reply from PureGym UK - Worcester
Hi Lisa. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
The toilets weren’t clean at all
The toilets weren’t clean at all, whenever i was about to use it , it always stinked
14 May 2023
Reply from PureGym UK - Worcester
Hi Mohammed - Thanks for taking the time to leave this review, we always appreciate and take on board member feedback. We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club to ensure a safe environment for staff and members. Thanks, PureGym
Good gym however gets to full
Like the equipment available and a very friendly gym environment staff are great, however there are a lot of members who take up the gym and they don’t work out at all it’s fine in itself but when they sit around with cameras about it’s slightly annoying cuz it feels like you have no privacy
20 April 2023
Reply from PureGym UK - Worcester
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
Thanks, PureGym.
Reply from PureGym UK - Worcester
Hi Mark. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Great gym
Great gym, clean and comfortable for a single woman to attend alone. Lots of equipment and great classes. Best thing I did was join!
19 April 2023
Reply from PureGym UK - Worcester
Hi Clair. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Staff really bad and they don’t bother…
Staff really bad and they don’t bother fixing it
17 April 2023
Reply from PureGym UK - Worcester
Hi, thanks for leaving us a review. We are sorry to see this is 1 star. We always appreciate and take on board member feedback.
It would really help us if you could get in touch directly with the Gym Manager/Member Services to provide more information so this can be properly investigated. You can approach the Gym Manager in the gym or leave a comment in the feedback box as this is regularly reviewed and will be taken into consideration for updates and improvements, or you can contact Member Services via email or social media. Thanks, PureGym
Perfect
Perfect, great atmosphere, great equipment, and I think I’m in love with some of the staff
16 April 2023
Reply from PureGym UK - Worcester
Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Good choice of equipment
Good choice of equipment. Clean and tidy work spaces. Staff are helpful
Only downside I'd that there are only two toilets in the ladies and one of them was out of order when I went which left one toilet for all the women in there to use.
20 March 2023
Unprompted review
Reply from PureGym UK - Worcester
Hi Emma. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK - Worcester
Hi Aisha. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Really disappointed in price hike…
Really disappointed that I have moved gyms and now face a price hike. Seems money grabbing-I have cancelled my subscription
19 February 2023
Reply from PureGym UK - Worcester
Hi Chris. Thanks for taking the time to leave this review, we are sorry to see this is 1 star. We always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We are sorry to hear you have decided to cancel and wish you the best of luck with your onward fitness journey.
Thanks, PureGym
Toilet in changing room still not…
Toilet in changing room still not repaired. Lift still not working. Lockers not used to full purpose still clutered changing room.
20 February 2023
Reply from PureGym UK - Worcester
Hi Verity. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Thanks, PureGym
It’s pretty humble
It’s pretty humble, has a nice gym environment in there and has essentially everything you need with varying prices to your membership depending on what you need, pretty good id say, but definitely not the best gym I’ve been to.
17 February 2023
Reply from PureGym UK - Worcester
Hi. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Charlie the PT is a nice guy
Charlie the PT is a nice guy, always up for a chat and keen to help when needed, the fact that the gym is 24 hour helps too,
18 February 2023
Unprompted review
Reply from PureGym UK - Worcester
Hi Ben. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Reply from PureGym UK - Worcester
Hi James. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.