PureGym UK - Worcester Reviews 81

TrustScore 3.5 out of 5

3.7

St Martins Quarter, WR1 2DA Worcester, GB


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Rated 1 out of 5 stars

I joined the Worcester town gym, the first I went to gym after years, just as I started my workout: staff member came and started taking photos of the floor and weights near me. He said the floor was... See more

Company replied

Rated 5 out of 5 stars

The transparency in showing membership pricing on their website is part of what made me join PureGym. I had looked elsewhere, but they have no prices listed (which always feels shady) and insisted on... See more

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Rated 5 out of 5 stars

Very nice and open atmosphere with clean equipment, would definitely recommend training here . Everyone does their own thing , no one tries to bother just a peaceful place to get your mind right

Company replied

Rated 5 out of 5 stars

Great gym and great staff members. I have came early to the gym twice outside of my off-peak hours since I made a mistake with what hours I should be allowed but the staff still let me in and had in... See more

Company replied


Company details

  1. #15 of 17 best companies in Gym
  2. #11 of 11 best companies in Fitness centre

About PureGym UK - Worcester

Written by the company

Membership Help TrainSafe FAQs Find a Gym Download Free App

Everybody Welcome at the UK’s favourite gym

At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.

From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.

We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.

We offer:

  • Hundreds of gyms nationwide
  • No contract memberships
  • 24 hour opening times
  • Classes included in your membership
  • A huge range of quality kit
  • Experienced Personal Trainers

Contact info

  • St Martins Quarter, WR1 2DA, Worcester, United Kingdom

3.7

Average

TrustScore 3.5 out of 5

81 reviews

5-star
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1-star

Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Complete all round fitness package

Good equipment, lots of choice in a good layout and a very good monthly fee, can’t complain. It has it all for me.

17 December 2022
PureGym UK - Worcester logo

Reply from PureGym UK - Worcester

Hi Tony. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 5 out of 5 stars

Pure Gym - The BEST WORKOUT place you would want to be

People in the gym are amazing, other gym members are very respectful in a sense that when they asked me if I’m done using the equipment, they say “please and thank you “.
Staff members are very helpful, very kind, they answer questions to the best of their abilities, they leave no stone unturned, they KNOW their job.

The gym is neat, spacious and welcoming. Pure gym puts their clients first and makes sure their needs are met.
The gym is affordable and has flexible hours which is a BONUS. I can literally work out any time convenient for me and you don’t get to do this at most gyms.

The gym is exquisite - I give credit where it’s due and this gym feels like my 2nd home ❤️⭐️⭐️⭐️⭐️⭐️❤️

13 December 2022
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Reply from PureGym UK - Worcester

Hi Sylvia. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 1 out of 5 stars

Worcester gym is a nightmare

Worcester gym is a nightmare. Poorly managed, classes cancelled at short notice (30 minutes when you have to give them 4 hours). Always blaming staff shortages with promises of it getting better- never does. Only good thing is its location.

1 November 2022
Unprompted review
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Reply from PureGym UK - Worcester

Hi Sallyanne. Thanks for taking the time to leave this review, we are sorry to see this is 1 star. We always appreciate and take on board member feedback.

We are sorry to hear of your experience with PureGym and would like to also apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.

Thanks, PureGym

Rated 5 out of 5 stars

Gym staff is helpful

Gym staff is helpful
Quite big space
Easy access

18 August 2022
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Reply from PureGym UK - Worcester

Hi. Thanks for taking the time to leave this review, we are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It’s great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 1 out of 5 stars

Gym too cramped due to a third of the…

Gym too cramped due to a third of the space being closed off because of maintenance for holes in the ground . Gym always too busy

25 June 2022
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Reply from PureGym UK - Worcester

Hi. Thanks for taking the time to leave this review, we are sorry to see this is 1 star. We always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym.

Thanks, PureGym

Rated 3 out of 5 stars

Generally a really good gym

Generally a really good gym, great space, good level of equipment and a range of PT instructors. Good value for money.
Less positive…. Ladies changing room generally smells as the drain is in the middle of the floor area. There isn’t enough of the most popular equipment and they seem reluctant to ever have the air conditioning on.

24 June 2022
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Reply from PureGym UK - Worcester

Hi Anna. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We do our very best to provide a wide range or equipment/kit so that members have a variety of ways to workout.

We would like to assure you that we are reviewing feedback and will ensure this is addressed in club. We fully understand the importance of cleanliness and will be dealt with.

It's great to hear you enjoy using the gym overall!

Thanks, PureGym

Rated 3 out of 5 stars

After a few months at Pure Gym

When it comes to M. Dite cycling classes this is the best training, the boy really knows what he is doing. He is great. And when it comes to gym, it sucks! First, everything was broken around and now, when they started renovations, you will be repairing this piece for a year or longer. It was supposed to last 4-5 days and the gym is still not ready. And one more thing. Sometimes a girl will come who takes the equipment and does not exercise at all, takes a seat and rummages in the phone, what are you coming for? Sometimes a type will come and instead of training, he walks around and thinks he's awesome. Idi*ts will always be everywhere. I am thinking of changing the gym.

21 June 2022
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Reply from PureGym UK - Worcester

Hi Monika. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We would like to apologise for any inconvenience caused and would like to assure you that we are reviewing feedback and will ensure this is addressed in club.

Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can.

Unfortunately, we are unable to monitor the usage of phones in our gyms, however if people are sitting on equipment I would strongly advise approaching a member of staff on the floor who will be able to help further.

Thanks, PureGym

Rated 2 out of 5 stars

Decent gym

Decent gym, for the money you are paying, but when there is a spin class it's impossible to train in peace. Very hard to focus on my workout when music is blasting and the instructor is screaming at the top of their lungs. I don't mind the class but gets annoying when I can still hear it with my headphones on full volume

9 January 2022
Unprompted review
PureGym UK - Worcester logo

Reply from PureGym UK - Worcester

Hi GR, thanks for leaving us a review. We are sorry to see this is 1 star. We appreciate and value our member feedback.

If you believe the music to be too loud, we advise speaking to the PT or the Gym Manager who will be happy to look into this and take action if needed.

Thanks, PureGym

Rated 5 out of 5 stars

Everyone was very welcoming the two …

Everyone was very welcoming the personal trainers who I have met in the last 4 visits since I have been going have been so helpful to me by showing me how to equipment works and words of encouragement to give me confidence to keep coming back. Definitely recommend this gym to everyone! ☺️

17 December 2021
PureGym UK - Worcester logo

Reply from PureGym UK - Worcester

Hi Dean - Thanks for taking the time to leave this review! We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment. We love being able to help and chat to our members when given the opportunity to do so! We are really happy to hear you enjoy using the gym! Thanks, PureGym

Rated 3 out of 5 stars

Really easy to access and lots of…

Really easy to access and lots of social space ,
Feels really safe , pity the showers are always freezing cold ,

9 November 2021
PureGym UK - Worcester logo

Reply from PureGym UK - Worcester

Hi, thank you for leaving us a review. We are sorry to see this is 3 stars. We appreciate and value our member feedback.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We would advise speaking to the Gym Manager in regards to the showers so they can take a further look into this.

Thanks, PureGym

Rated 4 out of 5 stars

I enjoyed it.

17 October 2021
PureGym UK - Worcester logo

Reply from PureGym UK - Worcester

Hi, thanks for taking the time out to leave us a review. We are happy to see this is 4 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It's great to hear you enjoyed using the gym! Are there any aspects if the gym you enjoyed overall? :)

Thanks, PureGym

Rated 5 out of 5 stars

All physical aspects covered for fitness with a good vibe ( music)

A good feeling to re-join Pure Gym once again, I was once again impressed with the commitment and application of the staff that actually do all the various Classes. You are motivated and driven to achieve your goals within a comfortable sphere . There is always a buzz at this Gym and I have yet had to face any derogatory language from any member or staff. The music is tasteful for keep fitters and increases your levels of physical fitness. The Gym I have found to be scrupulously clean with no stone left unturned in this regard. All in all a comprehensively planned , tidy and keenly motivated Gym floor.

28 September 2021
PureGym UK - Worcester logo

Reply from PureGym UK - Worcester

Hi Peter. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It's great to hear you enjoy using the gym overall! :)

Thanks, PureGym

Rated 5 out of 5 stars

PureGym, an excellent experience.

PureGym is well equipped in a spacious layout with a relaxing atmosphere. Love the designated floor workout corner and the wide variety of machines - all well maintained. The facilities for keeping conditions hygienic were excellent and the room felt well ventilated. The computerised administration system worked well and was very helpful. All-in-all, an excellent experience.

17 September 2021
PureGym UK - Worcester logo

Reply from PureGym UK - Worcester

Hi David. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and do our very best to provide a wide range or equipment/kit so that members have a variety of ways to workout.

It's great to hear you enjoy using the gym overall! :)

Thanks, PureGym

Rated 5 out of 5 stars

Great and clean gym.

14 September 2021
PureGym UK - Worcester logo

Reply from PureGym UK - Worcester

Hi. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

It's great to hear you enjoy using the gym overall! :)

Thanks, PureGym

Rated 3 out of 5 stars

Too early to say

Currently it’s too early to say but I am so far impressed with what the Worcester branch has to offer.

I left my last gym for specific reasons and my experience at Worcester PureGym has meant that I made the right decision to leave Fitness4Less.

I look forward to exploring the facility further in the coming months.

30 August 2021
PureGym UK - Worcester logo

Reply from PureGym UK - Worcester

Hi James. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.

We are really happy to hear you enjoy using the gym so far!

Thanks, PureGym

Rated 3 out of 5 stars

Overall good but could improve.

There was no paper towels to clean the machines down and no anti bac spray on the hygiene station. Also the “Yanga” water needs seeing too as it is purely just cold water there are no flavours at any strength that comes out the machine. Which renders it pretty much pointless.

15 August 2021
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Reply from PureGym UK - Worcester

Hi Daniel, thank you for your review. We are sorry to see this is 3 stars. We appreciate and value member feedback.

If you see a station is running low on products we advise speaking to the gym staff who will be happy to top this back up. Same with the Yanga water machine. Due to popular demand the flavours can unfortunately run out.

We apologise for any inconvenience caused.

Thanks, PureGym

Rated 5 out of 5 stars

Great gym!

Good variety of quality equipment, well organized, well ventilated premises. Cheap memberships. Couldn’t ask for anything else really. Great gym!

9 August 2021
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Reply from PureGym UK - Worcester

Hi Julius. Thanks for taking the time to leave this review! We are delighted to see this is 5 stars.

We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment and love being able to help and chat to our members when given the opportunity to do so! :)

It's great to hear you enjoy many aspects of the gym!

Thanks, PureGym

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