OUTRAGEOUS experience at Pure Gym! Discriminated against and barred from using their facilities simply because of my disability. A clear, disgusting breach of the Equality Act 2010. Unbelievable that... See more
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Location
Switch locationCentral Retail Park, LL13 7SU Wrexham, GB
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Generally great experience, clean, friendly and convenient gym. Love early morning classes, just wish Monday spin would have the structure which other spin classes have. Constant talking and changi... See more
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The gym is quite basic and some of the equipment is out of order some of the time. But it’s a budget gym, so I think that some of the negative reviews on here are unfair, and the expectations of so... See more
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A lovely lady called Cailyn showed myself and my father around your Wrexham gym this afternoon. She was incredibly patient with our questions and was very knowledgeable about all of the equipment and... See more
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Company details
- #15 of 17 best companies in Gym
- #11 of 11 best companies in Fitness centre
About PureGym UK - Wrexham
Written by the company
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Everybody Welcome at the UK’s favourite gym
At PureGym we believe everyone should have the opportunity to enjoy a fit and healthy lifestyle. So we have made it simple, affordable and convenient.
From low cost flexible memberships, to quality gym equipment and a wide of classes included, there are loads of reasons why PureGym is the UK's favourite gym.
We welcome everyone regardless of gender, sexuality, size, age, ethnicity or ability. Our gyms are friendly, supportive and judgement free spaces where everybody can come in, work out and leave feeling good.
We offer:
- Hundreds of gyms nationwide
- No contract memberships
- 24 hour opening times
- Classes included in your membership
- A huge range of quality kit
- Experienced Personal Trainers
Contact info
Central Retail Park, LL13 7SU, Wrexham, United Kingdom
4.1
Great
143 reviews
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Old equipment
Old equipment. Very little variation of equipment. Didn’t have a clue where things were, weren’t categorised well (cardio area/weights area, etc.)
7 February 2024
Reply from PureGym UK - Wrexham
Hi Beth. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
Thanks, PureGym.
Had an accident in the gym
Had an accident in the gym and the staff supported me tremendously as this took close to an hour to get me sorted. It’s a place to be trust me
14 January 2024
Reply from PureGym UK - Wrexham
Hi Steven, we're sorry to hear about your accident, but it's great to hear about the support you received from your team - thank you for your 5* review.
Gym is rubbish they dont fix their…
Gym is rubbish they dont fix their machines and not brining new machines also the front qr doors are broken most of the time you get stuck in between them it open from one side but stays closed on other side
15 January 2024
Reply from PureGym UK - Wrexham
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can.
Thanks, PureGym
Susie knight
Susie knight , very good instructor, takes all sorts of classes from Zumba , dance ,pump , step, circuit . Inventive class routines, always looks like she enjoys taking the classes .
2 January 2024
Unprompted review
Reply from PureGym UK - Wrexham
Hi there! Thank you for taking the time to leave this review, we are delighted to see this is 5*s.
It's important to us to provide our members with a great space to work out, in a friendly environment and we're so pleased to hear you are enjoying PureGym!
Welcoming, homely gym.
Great classes. Great instructors, that motivate you and you can have banter with. However it is in need of an equipment upgrade especially for spin classes.
In response to your reply to speak to management. When This has been done the managers are always knocked back from those above. This gym has been open for quite some time. I myself and others have been attending this gym since it opened. ( I am a dedicated member who as not absconded then returned) There have been NO upgrades in equipment since then. Spin bike are in a dire state. Come on bosses pull your fingers out please.
21 December 2023
Reply from PureGym UK - Wrexham
Hi Sophie. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
Thanks, PureGym.
Fix the treadmills that don’t work
Fix the treadmills that don’t work, better ventilation as it stinks in there of sweaty socks!
20 December 2023
Reply from PureGym UK - Wrexham
Hi Michelle. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can.
Thanks, PureGym
Basic equipment and layout good showers…
Basic equipment and layout good showers and easy access . If you want an easy gym with simple machines and weights then this place is for you and its cheap.
17 December 2023
Unprompted review
Reply from PureGym UK - Wrexham
Hi Elwyn. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
Thanks, PureGym.
Basic but value for money
The gym is quite basic and some of the equipment is out of order some of the time. But it’s a budget gym, so I think that some of the negative reviews on here are unfair, and the expectations of some people are unrealistic.
If you choose to go at peak times, it’s obviously going to be busy!
The cleaner and other staff members are busy every morning hoovering, wiping down the equipment, and cleaning the changing rooms.
Sam, the gym manager, is an absolute delight. She’s always smiling, and very friendly and approachable, so it’s a real shame that she’s moving on.
16 November 2023
Unprompted review
Reply from PureGym UK - Wrexham
Hi Andy. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
More variety needed
Variety of classes not what they used to be when I first joined. Classes being cancelled, top quality instructors leaving. Very few weekend classes, none on Sundays.
15 October 2023
Reply from PureGym UK - Wrexham
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. It would really help us if you could get in touch directly with the Gym Manager as they will be able to provide you with further information regarding the classes.
Thanks, PureGym.
Gym class experience has gone to an all…
Gym class experience has gone to an all time low. With several instructors leaving.
15 October 2023
Reply from PureGym UK - Wrexham
Hi Cayrie. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. Would you be able to tell us the reason behind your comments and rating so we can better understand this?
Thanks, PureGym
Reply from PureGym UK - Wrexham
Hi Ian. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can.
Thanks, PureGym
The gym is fine generally
The gym is fine generally, however the times during the week when it's convenient for me to use are peak times, which makes some equipment restrictive & increases the amount of time you need to do what you want / need to.
13 October 2023
Reply from PureGym UK - Wrexham
Hi Terry. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We’re afraid it's true, our gyms simply are very popular and so can become busy especially at peak times, but this does fluctuate throughout the day and from day to day. Members can also use the members area via the PureGym app or website, to see how many people are in the gym.
Thanks, PureGym
I wouldn’t call it a gym a gym needs a…
I wouldn’t call it a gym a gym needs a lot more available kit, personal trainers, fitness instructors, a gym is a place to motivate not demotivate the soul. I would call this a building for 15-17 youths and 60-90 year olds to go and meet and chat or people who are tight as fu ck, 18-69 you still got your brain functioning so you defo don’t go there you prob be better in a leisure centre😂😂
16 October 2023
Unprompted review
Reply from PureGym UK - Wrexham
Hi Karen. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
Thanks, PureGym.
Some of equipment broken and bit worn
Some of equipment broken and bit worn. Not enough sometimes particularly treadmills.
1 October 2023
Reply from PureGym UK - Wrexham
Hi Lydia. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can.
Thanks, PureGym
Limited choice of classes
At the moment there aren’t enough trainers at the gym which means that there are some days where there are no classes on or classes are not on at times that are suitable. There is also a lack of variety of classes at the moment with the majority of classes now seeming to be pump (I do love pump but I don’t want to do it every time!) The trainers that are there are fantastic, especially Sarah who is very knowledgeable and keeps everyone motivated. It would just be nice to have some other options such as kettlebells or combat.
14 October 2023
Reply from PureGym UK - Wrexham
Hi Becci. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
Thanks, PureGym.
Should do better…
Aging machines, rubbish cleaning stations and full of school kids standing around in packs doing very little. Shame the staff or the gym don’t require some sort of verification of age, the gym isn’t big enough to have children running around
15 October 2023
Reply from PureGym UK - Wrexham
Hi Tim, thanks for leaving us this review. We are sorry to see this is 2 stars.
We have a strict age policy which is 16+ years. No one under this age is permitted to enter our gyms. Staff have the right to ask for ID if they believe anyone to be under this age. If you have nay concerns, we would advise raising these with the Gym Manager so they can investigate further.
Thanks, PureGym
Dark, dingey, limited kit
I have got to be honest. Pure gym just is not the one, I can’t talk for the others but Wrexham just is not a vibe. It’s disgustingly busy, always. And the kit is extremely limited in terms of weights, if you want a treadmill (assuming it is working!) there a loads. But the actual kit is sparse, there is next to no room to train if you’re doing cardio or your own workouts if there is a class on. It’s always dirty, no day light, it’s so dingey and genuinely stopped me using the gym as it was low key depressing going there.
No offence to those who use this gym regularly, If it works for you, it works for you but it has never been and will never be a gym that I enjoy attending. I’d much rather drive to Chester ‘Gym Group’ than go here.
15 October 2023
Reply from PureGym UK - Wrexham
Hi. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
Thanks, PureGym.
Broken equipment
Been a member for a few years. Would give five stars but most of the treadmill don’t switch on never mind how long you press the on button. The exercise bikes all have broken foot straps except two which are always in use at busy times. It’s sad to always see the members trying to find equipment to work.
6 October 2023
Unprompted review
Reply from PureGym UK - Wrexham
Hi Rich. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We would like to apologise for any inconvenience caused. We would like to assure you that we are reviewing feedback and will ensure this is addressed in club.
Staff do undertake regular maintenance checks and work hard with our equipment providers to ensure that our equipment is fixed as soon as possible, if any should be broken. We are equally as disappointed when this happens and sometimes need to wait on engineers but will have all equipment in full working order as soon as is safely possible. If you have any concerns about equipment, please notify staff on site as soon as you can.
Thanks, PureGym
Sarah is a really good instructor
Sarah is a really good instructor. People shouldn't be able to squash in at the back of the studio, not when there is room at the front
5 July 2023
Reply from PureGym UK - Wrexham
Hi Tracey. Thanks for taking the time to leave this review, we are happy to see this is 4 stars.
We want to provide our members with a safe space in which they can get a great workout in and do so, in a clean and friendly environment.
It’s great to hear you enjoy using the gym overall!
Thanks, PureGym
Spin classes
Totally agree with comments on spin classes. Monday early morning class needs improvement and more structure. Saturday morning class should be reinstated too
6 July 2023
Unprompted review
Reply from PureGym UK - Wrexham
Hi Jayne. Thanks for taking the time to leave this review, we always appreciate and take on board member feedback.
We are always looking to make improvements to give our members the very best! If you have any specific suggestions please approach the Gym Manager or leave a note in the feedback box, which is regularly reviewed.
Thanks, PureGym.
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