Pure Hair Extensions Reviews 

442
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 107 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptionally soft texture, brilliant overall quality, and wide variety of available color matches for the hair extensions. Many people note that the items feel very natural, blend seamlessly with their own hair, and provide wonderful volume for daily styling routines and special occasions. Some reviewers were not happy with long delivery times, noting that international shipping from overseas took significantly longer than expected. A few consumers also experienced poor product durability, mentioning that certain items degraded quickly, became completely unmanageable, or suffered from heavy shedding over extended periods.

What people talk about most

Product

Customers report positive experiences with the product, highlighting the incredible hair quality, softness,... See more

Quality

Users describe positive interactions with quality, noting that the hair extensions are soft, thick, and look... See more

Customer service

Clients share ambiguous opinions on customer_service, reflecting a wide split in experiences. Many consumers... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with highly mixed feelings regarding... See more

Order

Consumers experience mixed and ambiguous feelings regarding their orders. Many customers report fast shipping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered 300g of 30-inch extensions in color 1B, and I’m beyond impressed! Even though the hair wasn’t in stock, the team emailed me right away, offered express shipping, and delivered so quickly. Th... See more

Rated 5 out of 5 stars

Had the best experience with them, reached to get a colour match and the response was so quick and accomodating that I was even to book a last minute appt to purchase and colour match. Was able to lea... See more

Rated 5 out of 5 stars

I have purchased from pure multiple times, and have been really happy with the hair. The colours are great and I really love the quality, they have lots of shades and customer service is always very h... See more

Company replied

Rated 5 out of 5 stars

I purchased the 16” invisible wire extensions. The quality of the hair is incredible and it blends so seamlessly with my own shoulder length hair. The delivery took a while as it was shipped to Englan... See more


Company details

  1. Beauty & Well-being

Written by the company

Pure Hair specialises in premium 100% Remy double drawn human hair extensions, designed to deliver beautiful, natural-looking length and volume. Our collection includes luxury Clip-In, Seamless, Halo, Tape, Weft, Keratin Bond and Micro Bead hair extensions in a wide range of lengths and shades. Our premium extensions are crafted using high-quality double drawn Remy human hair for soft, silky and beautifully blended results. With thousands of customers around the world, we’re passionate about making beautiful hair easy — from helping you find your perfect colour match to delivering quality extensions straight to your door. We offer fast, tracked shipping worldwide. **Beautiful Hair, Made Easy.**


Contact info

4.1

Great

TrustScore 4 out of 5

442 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 1 month

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4.1

All reviews

(442)

107 reviews in the last 12 months

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Rated 1 out of 5 stars

I am writing to express my extreme…

I am writing to express my extreme disappointment with my recent purchase of your Halo hair extension, which cost me over $200. The moment I attempted to install the product, it broke immediately, rendering it completely unusable.

When I reached out to your company for assistance, I discovered there is no way to speak with a live person. Your “no return” policy for a product that arrived defective is unacceptable and reflects very poor customer care.

This experience has left me feeling frustrated and misled. I have spent a significant amount of money on a product that failed instantly, and your company has provided no resolution. I will be reporting this matter to the Better Business Bureau and sharing my experience on consumer review platforms to warn others.

I expect a full refund or replacement for this defective product immediately.

12 August 2025
Unprompted review
Rated 5 out of 5 stars

Best hair extensions I have ever used!

Best hair extensions I have ever used! Their color options are phenomenal. The quality of the extensions is excellent. I wont be purchasing anywhere else. Delivery and customer service are very good. Highly recommend Pure Hair Extensions!

4 August 2025
Unprompted review
Rated 5 out of 5 stars

Amazing hair

Super easy to apply at home and they look amazing! The quality is great and they blend really well with my natural hair. Perfect if you want a quick way to add volume or length without the salon visit. Will definitely be buying again!

6 June 2025
Unprompted review
Rated 5 out of 5 stars

I sent in an email for a colour match…

I sent in an email for a colour match prior to ordering the extensions, they responded so quickly and matched my shade perfectly. The quality of the extensions are great, and the packaging is extremely helpful to ensure the condition of the hair is maintained overtime. Thankyou!

23 June 2025
Unprompted review
Rated 5 out of 5 stars

Loved it!

Shipping was so fast, packaging was gorgeous and the hair is perfect! Straightened and curled it, no weird smell and blends seamlessly!

18 June 2025
Unprompted review
Rated 5 out of 5 stars

These are the best extensions I own and…

These are the best extensions I own and are truly 40 inches!! Before buying them I seen a few reviews mentioning it not being enough hair but it was much more hair than I was expecting. I actually can’t wear all of the clip ins as much so they will last me even longer than expected. 10/10!!

10 May 2025
Unprompted review
Rated 5 out of 5 stars

clip ins 24 inch 220g hair extension

I have bought 2x 24 inch 220g hair extension from here and i must say they have the best hair. So soft and silky, very easy to take care of and lasts me a long time each. Fast shipping as well and will continue to keep buying

3 June 2025
Unprompted review
Pure Hair Extensions logo

Reply from Pure Hair Extensions

Hi Katie,

Thank you for your lovely review!

Kind regards,
Pure Hair

Rated 5 out of 5 stars

I love pure hair extensions

I love pure hair extensions, they are my go to place for all things hair. I recently got a hanging bag to carry my hair extensions in and it is very heavy duty. It will be perfect for when I travel and makes it easy to just hang them up in my closet protected. Before I was just using a hanger lol Now I’m set :)

3 April 2025
Unprompted review
Pure Hair Extensions logo

Reply from Pure Hair Extensions

Hi Shaylene,

Thank you for your review. We are glad to hear you love your extensions and hanger.

Kind regards,
Pure Hair

Rated 5 out of 5 stars

Amazing quality and fast delivery

Amazing quality and fast delivery . My second purchase this year its totally worth it❤️

15 May 2025
Unprompted review
Pure Hair Extensions logo

Reply from Pure Hair Extensions

Hi,

Thank you for your review. We are glad to hear you love your purchases.

Kind regards,
Pure Hair

Rated 5 out of 5 stars

Amazing customer service

As soon as I ordered it, I recieved an email from the lovely Kate who helped me pick an extension colour and was so helpful and nice. The hair arrived so fast and was an exact match to my hair! I love them

7 May 2025
Unprompted review
Pure Hair Extensions logo

Reply from Pure Hair Extensions

Hi Maddi,

Thank you for your review. We are glad we could match you to the perfect shade.

Kind regards,
Pure Hair

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