Pure Hair Extensions Reviews 

442
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 107 reviews, reviewers had a great experience with this company. Customers consistently praise the exceptionally soft texture, brilliant overall quality, and wide variety of available color matches for the hair extensions. Many people note that the items feel very natural, blend seamlessly with their own hair, and provide wonderful volume for daily styling routines and special occasions. Some reviewers were not happy with long delivery times, noting that international shipping from overseas took significantly longer than expected. A few consumers also experienced poor product durability, mentioning that certain items degraded quickly, became completely unmanageable, or suffered from heavy shedding over extended periods.

What people talk about most

Product

Customers report positive experiences with the product, highlighting the incredible hair quality, softness,... See more

Quality

Users describe positive interactions with quality, noting that the hair extensions are soft, thick, and look... See more

Customer service

Clients share ambiguous opinions on customer_service, reflecting a wide split in experiences. Many consumers... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with highly mixed feelings regarding... See more

Order

Consumers experience mixed and ambiguous feelings regarding their orders. Many customers report fast shipping... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered 300g of 30-inch extensions in color 1B, and I’m beyond impressed! Even though the hair wasn’t in stock, the team emailed me right away, offered express shipping, and delivered so quickly. Th... See more

Rated 5 out of 5 stars

Had the best experience with them, reached to get a colour match and the response was so quick and accomodating that I was even to book a last minute appt to purchase and colour match. Was able to lea... See more

Rated 5 out of 5 stars

I have purchased from pure multiple times, and have been really happy with the hair. The colours are great and I really love the quality, they have lots of shades and customer service is always very h... See more

Company replied

Rated 5 out of 5 stars

I purchased the 16” invisible wire extensions. The quality of the hair is incredible and it blends so seamlessly with my own shoulder length hair. The delivery took a while as it was shipped to Englan... See more


Company details

  1. Beauty & Well-being

Written by the company

Pure Hair specialises in premium 100% Remy double drawn human hair extensions, designed to deliver beautiful, natural-looking length and volume. Our collection includes luxury Clip-In, Seamless, Halo, Tape, Weft, Keratin Bond and Micro Bead hair extensions in a wide range of lengths and shades. Our premium extensions are crafted using high-quality double drawn Remy human hair for soft, silky and beautifully blended results. With thousands of customers around the world, we’re passionate about making beautiful hair easy — from helping you find your perfect colour match to delivering quality extensions straight to your door. We offer fast, tracked shipping worldwide. **Beautiful Hair, Made Easy.**


Contact info

4.1

Great

TrustScore 4 out of 5

442 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 14% of negative reviews

Typically replies within 1 month

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4.1

All reviews

(442)

107 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent extensions

Excellent extensions. Quality is very good and the match is perfect - much better than expected. I will be ordering more

3 May 2025
Unprompted review
Pure Hair Extensions logo

Reply from Pure Hair Extensions

Hi Danielle,

Thanks for your review. Glad they are the perfect shade match.

Kind regards,
Pure Hair

Rated 5 out of 5 stars

I've ordered three different sets of…

I've ordered three different sets of extensions from here and I love them all! Got my most recent ones today. Fantastic color match and I get a lot of compliments on how much it looks like my hair and how natural they look. Can't beat the cost either as usually you see extensions for 400+ dollars. Fantastic customer service as well when I experienced some confusion to my most recent delivery but all was resolved and I'm quite pleased with my experience 😊

9 May 2025
Unprompted review
Pure Hair Extensions logo

Reply from Pure Hair Extensions

Hi Nikki,

Thank you for your lovely review. We are glad to hear you are happy with all of your purchases.

Kind regards,
Pure Hair

Rated 5 out of 5 stars

Such high quality hair

Such high quality hair, absolutely stunning and fast shipping definitely recommend pure hair extensions 👌

1 May 2025
Unprompted review
Pure Hair Extensions logo

Reply from Pure Hair Extensions

Hi Sarah,

Thank you for your review.

Kind regards,
Pure Hair

Rated 5 out of 5 stars

Beautiful Length and Quality

I recently purchased the 24-inch clip-in hair extensions from Pure Hair, and overall, I'm quite pleased with them. The packaging was a lovely touch, making the unboxing experience feel special. The extensions also had a pleasant, fresh scent right out of the box, which was a nice surprise.
Application was a breeze! The clips felt secure and were easy to maneuver, allowing me to quickly add significant length to my natural hair. I was also impressed with how well the color blended with my own hair, creating a very natural and seamless look. The Remy hair is incredibly soft to the touch and has a beautiful, luxurious feel.
The 24-inch length is exactly what I was hoping for, giving me that glamorous, long hair I've always wanted. It definitely turns heads!

Pros: Beautiful length, soft Remy hair, easy to apply, good blend.

30 April 2025
Unprompted review
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Reply from Pure Hair Extensions

Hi Princess,

Thank you for your lovely review. Glad to hear you love your purchase.

Kind regards,
Pure Hair

Rated 5 out of 5 stars

Beautiful hair extensions great quality…

Beautiful hair extensions great quality love how it comes with 2 small clips of hair to make sure you have a good match of colour. Fast delivery tacking easy. Will definitely shop here again. Thank you so much 🧡

23 April 2025
Unprompted review
Pure Hair Extensions logo

Reply from Pure Hair Extensions

Hi,

Thank you for your review.

Kind regards,
Pure Hair

Rated 5 out of 5 stars

My favourite hair extensions

My favourite hair extensions, long lasting, don’t tangle, easy to put in and blend in with my hair so well!

19 April 2025
Unprompted review
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Reply from Pure Hair Extensions

Hi Zoe,

Thank you for your review.

Kind regards,
Pure Hair

Rated 5 out of 5 stars

These are the best hair extensions I…

These are the best hair extensions I have ever had. They are thick and the hair looks very natural. So happy with it!

7 December 2024
Unprompted review
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Reply from Pure Hair Extensions

Hi Tayzha,

Thank you for your review. We are happy to hear that you love your purchase.

Kind regards,
Pure Hair

Rated 5 out of 5 stars

Amazing!!

I have to say, I was very sceptical when I looked at these reviews. I can safely say this was genuinely such a good experience all round:

The postage to the UK was very fast considering it’s from Australia (only about 4 days I think), the quality of the extensions and packaging was INCREDIBLE! Plus the halo hair extension I bought was less than £100 which is insane considering the quality and thickness of the hair- most other brands I researched charge £180ish minimum for halos that are half the thickness of this. Postage was also tracked the whole way which gave me way less anxiety about it being lost/stolen etc.

I am very surprised at how many 1 star reviews this brand has, very reliable and 100% recommend!

7 April 2025
Unprompted review
Pure Hair Extensions logo

Reply from Pure Hair Extensions

Hi Rose,

Thank you for your lovely review. We are happy to hear you love your purchase.

Kind regards,
Pure Hair

Rated 5 out of 5 stars

Lovely Hair Weft

Really good communication really good service and delivery always happy with my hair wefts good choice of hair colours the hair is lovely and soft lovely quality too .

3 April 2025
Unprompted review
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Reply from Pure Hair Extensions

Hi Rebecca,

Thank you for your review. We are glad to hear you love your weft extensions.

Kind regards,
Pure Hair

Rated 1 out of 5 stars

I cannot reply to the reply.

I cannot reply to the reply.. and as explained to you.. I used the correct shampoo and conditioner for hair extensions.. the hair was also yellow and not blonde. Customer service is appalling.. to be offered a £20 money off vouchers.. it’ll NEVER. be used.. honestly avoid this company at all costs!!!

20 March 2025
Unprompted review
Pure Hair Extensions logo

Reply from Pure Hair Extensions

Hi Ellie,

As mentioned by not following the important information card sent with your order and by using harsh ingredients that are highlighted to avoid, it can affect the results and the extensions.

Kind regards,
Pure Hair

Rated 2 out of 5 stars

It was disappointing when I asked for…

It was disappointing when I asked for their help to colour match that when it was yellow not silver I had to pay postage and $15 handling to return it.

14 March 2025
Unprompted review
Pure Hair Extensions logo

Reply from Pure Hair Extensions

Hi Hannah,

As mentioned in the colour match, we didn't have an exact match but provided the closest match to your shade.

Kind regards,
Pure Hair

Rated 1 out of 5 stars

The worst experience ever


The worst experience ever. From delivery to opening the box, everything was a disappointment.

Delivery: The website states that delivery within Canada takes 2-3 business days with express post. However, this was not the case. The delivery was international, and I had to pay extra taxes and duties to receive my parcel. I paid for express shipping, expecting it to arrive in 2-3 days, but it took over a week! I contacted DLH, and they told me they don’t even offer 2-day express shipping.

Color mismatch: I ordered #6 Light Chestnut Brown, but received Golden Blonde instead—completely different from what I expected.

Poor quality: The quality is terrible. You can see visible fraying, and parts of it look like they were poorly cut close to clips . The ends are very thin and damaged.

I will never order from here again, and I certainly wouldn’t recommend it to anyone.

5 March 2025
Unprompted review
Pure Hair Extensions logo

Reply from Pure Hair Extensions

Hi Lina
As mentioned in our email, DHL very rarely charge taxes &/or duties and in this case we refunded you for these charges. Sometimes, there can be delays with the carrier which is out of our control as stated on our website.
Kind regards
Pure Hair

Rated 5 out of 5 stars

excellent service

excellent service , prompt delivery and communication on when stock becomes available , a pleasure to shop, recommended highly.

26 February 2025
Unprompted review
Pure Hair Extensions logo

Reply from Pure Hair Extensions

Hi Ramin
Thank you for your review!
Kind regards
Pure Hair

Rated 5 out of 5 stars

Beautiful Hair

Great website, easy to deal with & efficient shipping. Hair is beautiful

2 March 2025
Unprompted review
Pure Hair Extensions logo

Reply from Pure Hair Extensions

Hi Kaylene
Thank you for your review!
Kind regards
Pure Hair

Rated 5 out of 5 stars

These extensions are long and have…

These extensions are long and have volume. They have withstood well to colouring them a little bit darker, and are so easy to clip in and take out. They become your own hair. I will be re purchasing these when needed.

27 February 2025
Unprompted review
Pure Hair Extensions logo

Reply from Pure Hair Extensions

Hi Shannon
Thank you for your review!
Kind regards
Pure Hair

Rated 5 out of 5 stars

Dark brown 16 inch

Recieved the dark brown 16 inch hair extensions and they are amazing. The team colour matched me and were 100% spot on. Amazing service.

8 February 2025
Unprompted review
Pure Hair Extensions logo

Reply from Pure Hair Extensions

Hi Mandy,

Thank you for your review. Great to hear it was the perfect match!

Kind regards,
Pure Hair

Rated 5 out of 5 stars

I recently purchased hair extensions…

I recently purchased hair extensions from Pure Hair Extensions, and I couldn’t be happier! The quality is outstanding soft, silky, and blends seamlessly with my natural hair. They feel lightweight yet durable.

The ordering process was smooth, and shipping was fast, which was a huge plus.

Overall, I highly recommend Pure Hair Extensions to anyone looking for high-quality extensions at a great price. I’ll definitely be purchasing again!

18 February 2025
Unprompted review
Pure Hair Extensions logo

Reply from Pure Hair Extensions

Hi Rachael,

Thank you for your lovely review. Glad to hear you love your extensions!

Kind regards,
Pure Hair

Rated 5 out of 5 stars

Great hair 3rd time ordering

I ordered the u tip professional extensions they arrived on time I had them professionally installed and there great this I the 3rd lot I've had off pure hair and they have all been great I've had them in for 3 months so far .

16 February 2025
Unprompted review
Pure Hair Extensions logo

Reply from Pure Hair Extensions

Hi Julie,

Thank you for your review. We love to hear that you are a returning customer and that you love your keratin bonds.

Kind regards,
Pure Hair

Rated 5 out of 5 stars

Beautiful

Beautiful, long hair and amazing quality! The hair match was a 10/10 since it’s so hard to find my colour match, pure hair provided the perfect match. I will definitely be buying from here again and again! Recommend!!!

27 January 2025
Unprompted review
Pure Hair Extensions logo

Reply from Pure Hair Extensions

Hi,

Thank you for your lovely review. Glad to hear they were a great match!

Kind regards,
Pure Hair

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