PureTalk Reviews 

I have been a customer of puretalk for a very long time. I love the service, the no contract, the payment is easy and overall great company. That said, twice I have had crazy pull my hair out problems with the customer service. Both times involved new product issues.
Today the reason I give a one rating is because I have spent 6 hours plus on the phone trying to upgrade my phone. I wasn't approved for financing through Puretalk so I went with the other option offered, Affirm. Should be easy since I have an account with affirm with an available fund at least five times the amount of the phone.
Within minutes I got the approval from Affirm, email and first payment due date of July 18th. Great I think to myself. Then, I waited 24 hours and called because the shipping hasn't come out of my bank. OK, I call Puretalk, I am told by operator Contice that there is no order. She doesn't offer to look into anything just said there is no order in progress or any other way and that I would need to submit another order. I hang up feeling extremely ignored by her and felt that she didn't give to hoots about the call or that I had an order that wasn't showing up. So I call Affirm. I explain to them, after getting out of the AI service, what is happening and she spoke with me at length at options. I asked could she please just cancel the order because there is in reality according to the very poor customer service respresentative/s at Puretalk there is no order placed. She tells me she can't cancel order, it will have to be canceled by Puretalk and gave me their Merchant ID to be helpful and give proof of order. I call back to Puretalk and get an extremely rude/talk over the top of everything agent named Mike/Michael. After 14 minutes of him telling me there is no order that they can cancel, and me telling him I have the merchants number (which he won't take) I ask for a Supervisor. He says no because it isn't a Supervisor call. In my shock (I have worked at call centers as a Supervisor and would have been terminated if I would have said that), I asked again for a Supervisor because he just kept repeating his answer and didn't try to really assist me, he again started talking over me and told me no Supervisor. I then had it and yelled very loudly (I know this isn't the best behavior) to get me a supervisor. I was put on hold at 14:15 minutes. He came back to the phone at 17:51 and said, "brief hold" and back on hold I go. Came back again at 19:09 again saying brief hold and giving me no time to respond and back on hold I go again. Same thing again at 20:17. Then at 24:08 minutes he came back and once again started explaining that this is completely Affirms problem because they are a 3rd party. I very quietly spoke with him and yet again he spoke over me saying there is nothing that can be done. So, I explained to him that on July 18th I am going to have to pay a payment for a phone that I will not get because Puretalk doesn't show an order for it. At 31:38. I told him that I will end the call because there can be no resolve-he spoke over me telling me that he has done everything I asked and has tried. I told Mr. Mike that I will be leaving a review and it won't be kind or good. It is the kindest I can be and I am sure I have not had my last discussion with Puretalk, but I can do nothing about the situation at this time. WHAT A MESS! All because I wanted a simple phone upgrade.

This is an update, Puretalk is sending survery requests to the other phone number on the account when they are fully aware it is not that person they have spoken to......unbelievable.

My voicemail was unexpectedly locked. I called the Customer Service number. With their patience and guidance, 5 minutes later I'm unlocked. Awesome.

Pure Talk is an excellent phone carrier for services!!! Their customer service people are very skilled and competent if you need assistance! A customer service rep Chris could not have been more patient, showing me how to navigate my new 16e iPhone, so I could get the most enjoyment from using it! Please treat yourself to Pure Talk and save save a bunch of money. I had been paying Verizon for the same carrier service $109. a month, now I pay for the same service only $34. a month!!!

I was a PureTalk customer for five months. I encountered dead spaces in areas well served by my previous provider. I got no usable service when out of country although I was promised the service would be there when I traveled. I dropped PureTalk and went back to my previous provider with a penalty. I wish Mike Rowe would not waste his reputation on advertising for this carrier. I wish I had never used PureTalk.

ADDITIONAL 7/22/2016

OMG! Get the right name when you reply. Can you do anything right?

crystal resolved all issues and was a wonderful person to talk with.

"★★★★★ Fantastic Service and Unbeatable Savings!Switching to Pure Talk was the best decision I could have made. Not only does the network provide the same great coverage as the major, overpriced carriers, but it also cut my monthly cell phone bill drastically. I love that their customer service is 100% US-based, and the few times I've had to call, the representatives were polite, easy to understand, and quick to resolve my issues. Highly recommended!"

PureTalk has continued to be a reliable and economical cell phone service provider with helpful and kind customer service. Katie

What a great company and so cheap too. Great customer service and super low charges. I Love it and never gonna leave it. I just wish they offered wifi for the home as well. Thanks puretalk. Your the best so far.

Very engaging and clear representative. Instructions were precise. Needed to add a replacement device with an e-sim. After one small glitch [the IEMI # is 28 digits] the Representative got the number to work and we wrapped the call with a few laughs. Very pleasant.

PureTalk customer support was very helpful and professional. They were able to assist me and resolve my issue right away.

Very knowledgeable and helpful. I am always very pleased with their services.

PureTalk has the best customer service and they speak English because they are Americans. Service out in the country is always spotty no matter your carrier so you may as well go with the one that has your back and not your wallet.

I wouldn't even give one star. Pure Talk Wireless phone. When I ended with Pure Talk back in April 2026, I was told there's no charges owed left. I was told not to send the phone back. I left it at that. Just today, June 9, 2026, I found charges to my bank account by $218.00. I call Pure Talk, asking why they charged this amount and request for a refund. The lady from P/T said it's to cover the phone. I tried to explained to her that I did not owe anything but she insist I still owe them and will not return my money. This is ridiculous, what a scamming service they provide. They lack communication, poor service, scamming you for extra fees. They need to be dealt with. As Trump says, they witch hunt you after you cancel their service. What can be done? Any advice?

I went over to pure talk because it claimed to have strong signal in rural areas and utilized the same towers as AT&T. In The surrounding rural areas, I did find that the signal was generally good. However, in my home, I had little to no signal and could frequently not even make a voice call.

In addition, I also learned that I was not able to use Wi-Fi calling with pure talk. Evidently, they support it with most iphones and some androids. Even after calling support, when claimed to have turned my Wi-Fi calling, it was definitely not available on my Android. In effect, I was completely unable to make calls from my home unless I was standing outside in the yard somewhere. And I also had a lot of issues sending and receiving texts in the house, even on Wi-Fi.

Overall, I would be careful if you live in a rural area, and I would definitely do some research in advance to make sure you are able to use Wi-Fi calling with your phone. I'm switching to one of the bigger companies. The price tag is much higher, but I also don't find hidden problems with those carriers.

After years with another carrier and watching my monthly bill keep going UP, I switched to PURE TALK. I have excellent coverage, NO hidden fees and NO problems when I called Pure Talk's Customer Service 611 and spoke with ELLIE. Her instructions for resetting my voicemail were perfect!!

Thank you for being a 🇺🇸 Veteran 🇺🇸Owned 🇺🇸Company and for choosing Mike Rowe as Pure Talk's Spokesperson.

Sincerely,
Lisa Trammell

I've had PureTalk for several years already. Since it uses AT&T towers, it's the only one that works at my vacation home in the upper peninsula of Michigan. The only problem has been that my cell phone pings off Canadian towers more than American towers. I called and talked to a representative named Therese today and asked if there was any way I could purchase more roaming-Therese helped me to change to a new plan that cost no more but increased my roaming to 3x what I've had in the past. That should definitely help!

I had a problem with my phone not connecting to network data even doe I had enough data on my phone. I try to fix the issue by myself from YouTube videos giving advice and that took me a week to realize that I need a Technician from Puretalk to help me. Am so happy they did through customer service to help configure some settings with my Access Point Name.
Thank you sam from Puretalk.

Susie helped me with my Hotspot coverage and explained to me the usage so I understand now how much I need and how to track this so I don’t run out again.

Puretalk is the Best !
Always friendly people I can understand and knowledgeable about any issue .
They always go overboard to make sure my issues are resolved. The service is tops ! No dropped calls… I have a clear signal when folks around me are frustrated ♥️

I'm a senior who needed a new phone so I was shopping around. I was with Consumer Cellular at the time which I was okay with but their plan for unlimited data was way too expensive. With Pure Talk, they gave me unlimited data, text and talk and a new phone included. I didn't want a fancy phone or an iPhone and they had a special on a BLU phone so I took it. The plan I got was on special too. The sweet lady I spoke to treated me with kindness and respect and in English which I could understand. I have been extremely happy with my service and coverage.