I have been w/ Puretalk since July of 2021. Coverage is as good and in some spots better than Verizon. Customer service is very good as well. When I do have an issue, I have spoken w/ someone who s... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
PureTalk provides the same excellent service at a fraction of the cost of the major carriers. We’re retired and needed to reduce costs, where possible, and PureTalk, a veteran owned company, has achi... See more
Company replied
Outstanding customer service. When changing carriers Trac Phone slow walked unlocking my phone. A PureTalk rep set up a 3-way call with me and Trac Phone and got it done immediately. Also, tech suppor... See more
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They answer the phone. They are professional and knowledgeable about their product. Their instructions are clear and understandable . They spend as much time as needed to solve my issues. This company... See more
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Company details
Written by the company
At PureTalk, we believe that you shouldn't have to compromise on your wireless service or your values. We are a proud, veteran-led American company dedicated to providing premium wireless service on the same nationwide 5G network as one of the big guys, but at a fraction of the cost. Our mission is to put people before profits, delivering honest, transparent, and affordable mobile solutions without any hidden fees, contracts, or overage charges. We understand how important it is to stay connected to your family, friends, and business. What truly sets us apart isn't just our reliable nationwide coverage; it's our unwavering commitment to exceptional customer care. When you call us, you are guaranteed to speak with a highly trained, 100% US-based customer service team who genuinely wants to help you. We pride ourselves on creating a hassle-free experience that values your time and your hard-earned money, ensuring you always feel supported and appreciated as part of our family. Whether you need a basic plan for essential communication or a robust data package for streaming and working on the go, we have you covered. Best of all, we offer a range of flexible options to fit any budget, including plans starting at $24.99/mo. By choosing us, you are supporting a company that champions family, community, and the American spirit. We are dedicated to providing smart solutions and real savings for hardworking people. Switch today and experience the difference of a provider that puts you first. PureTalk, a wireless company that actually stands for something.
Why PureTalk
Written by the company
- Customer service, right here in the USA
- We believe in America and in creating jobs for Americans. That’s why, unlike other big businesses that offshore to save a buck, our friendly customer service team is based right here in the U.S.
- No contracts or overage fees
- You deserve better from your wireless company, not to be pigeonholed into an unlimited data plan you don’t need. That’s why we offer plans starting at $24.99 with no contracts and no hidden fees.
- Deeds. Not words.
- You can say a lot of things. Doing them is harder. Deeds, Not Words reflects PureTalk’s belief that values mean nothing without follow-through. By partnering with organizations that serve Veterans and champion American work ethic, we turn shared beliefs into measurable results. When an organization like AWP calls and says an individual needs help, we send it without hesitation. Less talk. More doing. Every single time.
30-day money back guarantee
Love our service or your money back.
We know that making a big purchase is a big deal. You work hard for your money and if you spend it on something that doesn't meet your needs, that's a big problem. That's why PureTalk offers a 30-day Money Back Guarantee, so there's no risk when you sign up. You can make the switch without breaking a sweat. We're confident you'll love your PureTalk service, but if we're wrong, just give us a buzz. Let us know that you need a refund, and we'll make things right.
Contact info
11100 Alcovy Road, 30014, Covington, United States
- (877) 820-7873
- trust@puretalkusa.com
- www.puretalkusa.com
4.3
Excellent
5K reviews
Replied to 97% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Best Customer Service
I have been with Pure Talk for about 8 yrs. I've had such a great experience with their service! Customer Service is outstanding! Called with a problem today and the young lady (Nicole) walked me through the steps and it was resolved.
19 January 2026
Unprompted review
Reply from PureTalk
Hello Sondra! Thank you so much for your incredible loyalty over nearly a decade. We are so glad to hear that Nicole was able to keep that outstanding streak going by getting your issue resolved. We’ll be sure to share this shout-out with her and the rest of the team. Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Easy, inexpensive, great customer service
Cheap, includes international calls, a human always picks up the phone and solves problem. So glad to be done with AT&Ts exhorbitant rates
18 January 2026
Unprompted review
Reply from PureTalk
Hi Sarah! We're thrilled to hear you're enjoying your service and taking advantage of our affordable prices! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. No limits! Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Reply from PureTalk
Hello Art! Thank you so much for your review! We take great pride in our support team, so it’s wonderful to hear you had a positive experience. Thank you for being a PureTalk customer! -M.S.
Great customer service.
I called in with a minor issue getting into my voicemail. The lady who helped me was very friendly and very helpful. She had me fixed up and into my voicemail in less than 5 minutes. Great customer service.
13 January 2026
Unprompted review
Reply from PureTalk
Hi Buford! We appreciate the feedback! It’s great to know that we were able to resolve your voicemail issue in under five minutes. Providing helpful and speedy support is exactly what we strive for. Thank you for choosing PureTalk! -M.S.
Absolutely phenomenal customer service…
Absolutely phenomenal customer service and their cell service is just as amazing!!
13 January 2026
Unprompted review
Reply from PureTalk
Hello Angie! We’re thrilled to hear you’re loving both our customer service and your cell coverage. We work hard to make sure our network is as reliable as our team, so it’s great to know we’re hitting the mark for you. Be sure to let your friends and family know about our superb service and value, as we offer a $50 referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
The agents that answered the phone were…
The agents that answered the phone were very pleasant and were able to figure out my issue. It was user error, of course. Thank you!
13 January 2026
Unprompted review
Reply from PureTalk
Hi Alysia! Thanks for sharing your feedback! We’re happy we could help get things back on track for you. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
My honest review of Pure Talk
I’ve been with pure talk for almost 3 years now, and have had nothing but the best experience from any cell phone provider. I’ve been with for over 25 years now.
I’m now paying the cheapest monthly bill ever for a cell phone with an unlimited plan ever! You have to chk them out! They even give a discount to all veterans as well.
I have great reception on my phone and I’ve been noticing lately that I get reception in areas where I wasn’t able to before. For example, at my work I get reception in the parking garage, which is underground! That never happened before!
All the cell phone companies use the same towers, but pure talk has a more customer friendly service. When you need to reach out to them for anything, a customer service representative is only a phone call and one press of a button away. No waiting no pressing six different buttons to get to an operator only to be put on hold, or speaking with somebody that you can’t understand.
Earlier today, I actually called pure talk to purchase a new iPhone and I couldn’t been any more happier with my experience with my customer representative Olympia. She was so helpful and friendly while making my purchase over the phone with her. 10 out of 10 experience!
You really have to take the time to check this company out and give it a try! You won’t be disappointed! You’re just going to save money on your monthly bill.
13 January 2026
Unprompted review
Reply from PureTalk
Hello Frank! What a fantastic review! We are honored to be your provider of choice. It’s great to hear that our network is performing so well for you and that Olympia provided the helpful service we strive for every day. Did you know we offer a $50 referral credit towards your monthly bill? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Cust Svs non existant?
If u need to contact Puretalk re a problem, lock your guns up. It is such a frustrating experience that I found myself looking at my revolver. No, I was not going to shoot myself. I was going to shoot my phone. I am going back to t mobile. Pure talk was okay until I had an issue: then Sayonara!
12 January 2026
Unprompted review
Reply from PureTalk
Hello Eric! We are concerned to hear about the level of frustration you experienced. This is certainly not the standard of service we strive for. We would like the opportunity to investigate what went wrong with your support experience and try to make things right. A separate message will be sent shortly to gather your account information. -M.S.
Great support experience
Called the support line to get an eSim for my wife's new phone. Customer Service Representative was friendly, polite, knowledgeable and thorough in her responses to our questions and in getting the eSim installed on the phone. Very good experience.
12 January 2026
Unprompted review
Reply from PureTalk
Hi Richard! We appreciate the feedback! It’s awesome to hear that our representative was able to get that eSIM installed quickly and answer all your questions. Thank you for choosing PureTalk, and we hope your wife enjoys her new device! -M.S.
Reply from PureTalk
Hello! We're pleased you're enjoying your PureTalk service. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
I love pure talk
I love pure talk. Their customer service is unbeatable. Their phone service is awesome. I don't miss verizons overpriced plans or crap customer service. Not one little bit.
8 January 2026
Unprompted review
Reply from PureTalk
Hi Sherry! We love hearing that you’re enjoying your PureTalk service and our affordable prices! Be sure to let your friends and family know about our superb service and value, as we offer a $50 referral credit on your monthly service bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Puretalkusa customer service outstanding
Puretalkusa customer service was very helpful and took time to explain my monthly data usage. Very happy with PureTalk and I have been a satisfied customer for many years.
9 January 2026
Unprompted review
Reply from PureTalk
Hello Therese! Thank you so much for your loyal support over the years! We’re thrilled to hear that our team took the time to walk you through your data usage. We believe our customers should always feel informed and confident about their plans. Thank you for being a PureTalk customer! -M.S.
I’ve had Pure Talk for over 5 years
I’ve had Pure Talk for over 5 years, I love my phone and Pure Talk is a great provider. Their help department is great too. Ask for Mia, she’s great.
9 January 2026
Unprompted review
Reply from PureTalk
Hi JoAnn! We are honored to have been your provider for over 5 years. It’s wonderful to hear that you’re loving your phone and our service. We will be sure to pass your kind words along to Mia and our leadership team. Did you know we offer a $50 referral credit towards your monthly bill? Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Why is it I can't turn off the call…
Why is it I can't turn off the call forwarding settings?
When the phone is busy it says forwarding to +12142269138; the same with When unanswered and When unreachable??? This number notes it is in Texas, and it is 'high spam risk'??
In addition, why does it take approx 14-15 hours for a voice mail message to come into me? Thank you, M Kirby
7 January 2026
Unprompted review
Reply from PureTalk
Hello M! We would be more than happy to help you resolve these concerns so your service works exactly the way you need it to.
To have the call forwarding feature disabled, please contact our Technical Support team directly at 770-818-3918.
Regarding the delay in your voicemail messages, there are several factors that could be causing this, and we want to ensure your messages reach you promptly. Our specialized agents are ready to assist you with both disabling the forwarding and troubleshooting your voicemail settings to get everything back on track.
We truly appreciate you being a part of the PureTalk family! -M.S.
Awesome service!
Awesome service, always! Not only friendly and knowledgeable, they are compassionate. Joi who helped me today with my expired credit card issue (and about to disconnect!) was so understanding of my “ freaking out” mode and helped me so precisely and quickly! PureTalk is involved in good cause, such as helping veterans. They are helping us with great service and great price as well. Highly recommended!!
8 January 2026
Unprompted review
Reply from PureTalk
Hello! We are absolutely thrilled to hear about your experience, and glad to know that Joi was there to support you during such a stressful moment.
We truly appreciate your kind words regarding our commitment to veterans and our mission to provide great service at a fair price. We will be sure to pass your praise along to Joi and the rest of the team!
Thank you for being a part of the PureTalk family and for recommending us so highly. -M.S.
I worked with Destiny today just set up…
I worked with Destiny today just set up a new phone. While I'm decently good at this, I wasn't comfortable and she walked me through every step of the way not only accurately finding every option but also just being super friendly and nice in the process. Honestly, it was probably the best part of my day today and I really enjoy working with Pure Talk. I would love working with destiny again, but you know what I have. No reason to call for customer support because the system is just that good. Thanks destiny I hope you're having a great day and I hope you find that medium cheese pepperoni pizza we talked about. Bob Britz.
7 January 2026
Unprompted review
Reply from PureTalk
Hello Bob! We are delighted to hear that Destiny made your setup process so smooth and enjoyable!
We understand that even if you're tech-savvy, setting up a new device can feel a bit uncertain, and we are so glad Destiny was there to provide that extra bit of confidence and friendly conversation. It truly makes our day to know that a support call was a highlight of yours. We will be sure to pass your kind words along to her.
We appreciate your high praise for our system and are honored to have you as a part of PureTalk. -M.S.
Jessica from customer service with pure…
Jessica from customer service with pure talk was one of the worst customer service calls I have ever had from any company. Others at pure talk were kind and patient and willing to help fix the issues with my brand new phone, while Jessica only interrupted, denied me from talking to anyone else or talking to a technician, refused to actually listen to the problem going on, spoke down to me as if I know nothing or was lying….Im basically left with the option to pay them more for a plan I’ve never needed until this new phone and issues or leaving and going with a new carrier. At this point I’d rather pay more for a new carrier because when issues arise, Jessica from customer service will not allow you any access to anyone to actually get the problem resolved or to even help you understand or troubleshoot.
EDIT TO RESPOND TO THE RESPONSE:
I understand how the data plan works. My question was I have always had a 15 GB plan. I have never had an issue with that plan. November I hit 16GB which makes sense because we were out of town and I want connected to WiFi for almost a week. When the data cycle restarted, I happened to get a new phone from pure talk and actived it that same day. 17 GB were used in 4-5 days. Less than 2GB were used by any apps (less than 2GB of all apps combined). Over 15GB were used solely in System Services, specifically Documents and Sync. I’m no tech expert, which is why I was calling to figure out 1-what does that even mean, 2-how to correct that because that’s not normal, and 3- how to prevent that from continuing to use so much data in that particular area. I spent over 3 hours on the phone with puretalk last week trying to figure it out, but no one could give an answer (besides turn everything off when you’re not on WiFi- which should not be the solution). When calling to follow up a week later (as was discussed with the tech specialist last week) Jessica REFUSED to transfer the call, refused to offer any advice or tips or anything useful, just kept saying “I can’t tell you what you’re doing but you used it all and you need to buy more data”. Going from 16GB in a full month to over 17GB in less than a week clearly is not normal and I was shocked when Jessica responded the way she did, in the tone she did…
6 January 2026
Unprompted review
Reply from PureTalk
Edited 01/12/2026:
Hello Katelyn! Thank you so much for sharing those additional details with us. It really helps us narrow down exactly what is happening with your data.
Seeing 15GB of data used by System Services is certainly high and can be quite alarming. This typically points to background activity that happens behind the scenes, such as large software updates or iCloud syncs. Since your Documents and Sync are using a significant amount of data, it is likely that large files are transferring over your cellular connection rather than waiting for Wi-Fi.
To help resolve this, please go to your Settings, select Cellular, and then scroll all the way to the bottom to toggle iCloud Drive to the OFF position. This will ensure those larger transfers stay on Wi-Fi and don't impact your high-speed data.
Please let us know if this improves your experience! If you have any other questions, our Technical Support team is ready to assist you directly at 770-818-3918.
Additionally, we know this situation has been an inconvenience for you. To show our appreciation for your patience and for sticking with us, we have applied a $50.00 bill credit to your account.
If we have successfully resolved this matter for you, we would be very grateful if you could update your review. Thank you again for your feedback and your patience! -M.S.
Hello, Katelyn! Please accept our sincere apologies for the poor support experience you encountered. This is certainly not the standard of service we strive for. We are investigating this matter internally to ensure it doesn’t happen again.
Regarding your mobile data, once your allotted high-speed data is used, speeds are reduced to 256 kbps for the remainder of your billing cycle.
You can monitor your usage by logging into your PureTalk Portal at https://www.puretalk.com/account/login and selecting the Plan tab.
You can also check your phone’s Settings menu to see which specific apps are consuming the most data.
To help stretch your data further, we recommend using Wi-Fi for updates and large downloads, and disabling background data for non-essential apps.
Thank you for your feedback, as it always helps us improve the PureTalk experience. - M.S.
I have a problem with my voicemail
I have a problem with my voicemail. I was connected with Arthur. He was very courteous and professional and honest with me about my problem. I have an older model phone and he suggested I consider upgrading to a newer model as he pointed out that that my phone operating system was no longer being updated. He did not suggest that I buy from any particular vendor. I was already considering a new phone anyway. I'm very appreciative of his honesty as I have recently noticed a trend of service companies recommending more of their service rather than considering what is best for the customer. I give Arthur and PureTalk a 5 Star review for both support and service!
5 January 2026
Unprompted review
Reply from PureTalk
Hi Gary! We're pleased to hear that Arthur was able to provide you with such honest and professional guidance regarding your voicemail and your device's operating system.
We truly believe in putting our customers' best interests first, and we are glad that Arthur’s transparency helped confirm what you were already considering for your next steps. It is very important to us that you receive advice that genuinely benefits you, rather than just a sales pitch, and we appreciate you noticing that distinction in our service.
We will be sure to share your kind words with Arthur and the rest of our team. Thank you for being a valued PureTalk customer! -M.S.
You will be glad you switched!
I am so glad that I followed Jesse Kelly’s advice and switched to PureTalk! I used to pay 200 a month for 2 lines with AT&T. Now I pay 67 a month for 2 lines. And the customer support has been amazing! Shout out to Nicole!
5 January 2026
Unprompted review
Reply from PureTalk
Hello Jeannie! It is wonderful to hear that you are seeing such significant savings, switching from $200 down to $67 a month is a huge win, and we are so happy we could help you keep more of your hard-earned money.
We also appreciate the special shout-out to Nicole! We will be sure to pass your kind words along to her.. Providing amazing, U.S.-based support at a great price is exactly what we strive to do every day.
Thank you for choosing PureTalk! -M.S.
Pure talk and Mike Rowe are a scam
Pure talk and Mike Rowe are a scam. They kept preaching about their 24.99 for life plan and I tried all December to get an iPhone 17 Pro and they were out of stock. Now magically as the sale ends they are back in stock. They are no less corrupt than Verizon or AT&T.
………………………………………………
Your response below just shows how corrupt and AI generated you are. It’s OK to be that way. But Pure Talk and Mike Rowe are pretending to be something they’re not. A company that actually gives a shit.
4 January 2026
Unprompted review
Reply from PureTalk
Edited 01/12/2026:
Hi Michael! We’re reaching out to follow up on your recent review and the details we shared regarding the iPhone 17 Pro and our current promotions.
We want to make sure we’ve fully addressed your concerns and provided all the information you need to make the best decision for your service. If anything remains unclear or if you have further questions, we’re here to help! You can reach us at (877) 820-7873 or through our Contact Form at https://www.puretalk.com/contact.
If you feel we’ve resolved your concerns, we would be very grateful if you would consider updating your review. -M.S.
Hello Michael! Thank you for reaching out to us. We are sincerely sorry for the frustration you experienced while trying to place your order. We know how important it is to get the specific device and plan you’re looking for, and we apologize that the process wasn't as seamless as it should have been.
Regarding your request, we currently only have the iPhone 17 Pro (Silver, 512GB) in stock. We understand it is disappointing when the exact model you had your eye on isn't available, and we truly wish we had better news regarding our recent promotion. The $29.95 Unlimited for Life offer was a limited-time special that has since expired.
While that specific promotion has ended, we want to help you save as much as possible on a new device. We are currently offering discounts between $100 and $300 off the iPhone 17 Pro. To receive the device discount, you must activate a new line of service, port a current phone number, remain on AutoPay, and the service must be activated within 30 days. You must also select and stay on the $30 Unlimited Talk & Text + 6GB Data or higher plan for the 36-month conditional sales agreement, and keep an active Allstate device protection plan.
We truly value your loyalty to the PureTalk family, and we appreciate your patience and feedback. -M.S.
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