First I owe thanks to Jesse Kelly for informing me about a true American owned celluar company that doesn't use our funds to fund woke agendas. Second, thanks to Pure Talk for great customer service a... See more
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Review summary
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PureTalk shows openly that like so many American patriots it promotes the values we hold dear. They respect the Veterans that have done so much since the founding of America. It also shows in the peop... See more
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Puretalk service is the best cell service I've ever had. It's also one of the most affordable companies. I've had Puretalk for almost 6 years and their customer reps are "top shelf". Today, Representa... See more
Company replied
What a Great Experience with representative Casey !! She easily explained the switch over process & answered all my detailed ?s !!! Much more affordable monthly fees! So so thankful for a military... See more
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Company details
Written by the company
At PureTalk, we believe that you shouldn't have to compromise on your wireless service or your values. We are a proud, veteran-led American company dedicated to providing premium wireless service on the same nationwide 5G network as one of the big guys, but at a fraction of the cost. Our mission is to put people before profits, delivering honest, transparent, and affordable mobile solutions without any hidden fees, contracts, or overage charges. We understand how important it is to stay connected to your family, friends, and business. What truly sets us apart isn't just our reliable nationwide coverage; it's our unwavering commitment to exceptional customer care. When you call us, you are guaranteed to speak with a highly trained, 100% US-based customer service team who genuinely wants to help you. We pride ourselves on creating a hassle-free experience that values your time and your hard-earned money, ensuring you always feel supported and appreciated as part of our family. Whether you need a basic plan for essential communication or a robust data package for streaming and working on the go, we have you covered. Best of all, we offer a range of flexible options to fit any budget, including plans starting at $24.99/mo. By choosing us, you are supporting a company that champions family, community, and the American spirit. We are dedicated to providing smart solutions and real savings for hardworking people. Switch today and experience the difference of a provider that puts you first. PureTalk, a wireless company that actually stands for something.
Why PureTalk
Written by the company
- Customer service, right here in the USA
- We believe in America and in creating jobs for Americans. That’s why, unlike other big businesses that offshore to save a buck, our friendly customer service team is based right here in the U.S.
- No contracts or overage fees
- You deserve better from your wireless company, not to be pigeonholed into an unlimited data plan you don’t need. That’s why we offer plans starting at $24.99 with no contracts and no hidden fees.
- Deeds. Not words.
- You can say a lot of things. Doing them is harder. Deeds, Not Words reflects PureTalk’s belief that values mean nothing without follow-through. By partnering with organizations that serve Veterans and champion American work ethic, we turn shared beliefs into measurable results. When an organization like AWP calls and says an individual needs help, we send it without hesitation. Less talk. More doing. Every single time.
30-day money back guarantee
Love our service or your money back.
We know that making a big purchase is a big deal. You work hard for your money and if you spend it on something that doesn't meet your needs, that's a big problem. That's why PureTalk offers a 30-day Money Back Guarantee, so there's no risk when you sign up. You can make the switch without breaking a sweat. We're confident you'll love your PureTalk service, but if we're wrong, just give us a buzz. Let us know that you need a refund, and we'll make things right.
Contact info
11100 Alcovy Road, 30014, Covington, United States
- (877) 820-7873
- trust@puretalkusa.com
- www.puretalkusa.com
4.4
Excellent
5k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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Helped me get out of the nightmare…
Helped me get out of the nightmare called T-Mobile. Excellent customer service and support!
27 July 2026
Unprompted review
Reply from PureTalk
Hi, Ka! We’re thrilled to hear you had such a positive experience! Delivering excellent customer service is always our top priority. Thank you for your kind words and for being a valued PureTalk customer—we truly appreciate your business! - A.M.
During planning an international trip…
During planning an international trip abroad, the PureTalk representative helped us understand the valuable included assets our plan already provided at no additional cost. Made our day! We are very happy that we switched to PureTalk. It’s Veteran supporting too.
29 July 2026
Unprompted review
Reply from PureTalk
Hi Mark! We're thrilled to hear about the excellent assistance you received with your international roaming questions! Thank you for being a valued PureTalk customer, we truly appreciate your business. -M.S.
Excellent service and currently support
Excellent service and customer support
28 July 2026
Unprompted review
Reply from PureTalk
Hi, Pamela! It's great to hear you're getting excellent service and support with us! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Pure Talk customer service…
Pure Talk customer service representative V answered all my questions I had as a new customer. She helped me feel confident that the issue I was calling about was taken care of. Thank you so much. Karen Myrick
28 July 2026
Unprompted review
Reply from PureTalk
Hi, Karen! Thank you so much for the wonderful feedback! We’re delighted that our support team delivered a great experience. We truly appreciate your business and are proud to have you with PureTalk! - A.M.
We cut our wireless bill in half…
We cut our wireless bill in half switching to Puretalk, and the quality never dropped. We have always had helpful, friendly reps assist us when we talk to their customer service.
28 July 2026
Unprompted review
Reply from PureTalk
Hello! It's fantastic to hear you're getting excellent coverage and customer support while also saving money! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Great price great service and…
Great price great service and knowlegable customer service.
26 July 2026
Unprompted review
Reply from PureTalk
Hi, Larry! It's fantastic to hear you're getting excellent customer support and taking advantage of our affordable plans! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Satisfied with service
I’ve had Pure Talk since November 2025 and I’ve always been helped out when I needed it. Are they a perfect phone carrier, no. But I don’t know of one that is. They’ve always addressed my problem and corrected it when I’ve contacted them.
26 July 2026
Unprompted review
Reply from PureTalk
Hi, Victoria! We’re thrilled to hear you had such a positive experience! Delivering excellent customer service is always our top priority. Thank you for your kind words and for being a valued PureTalk customer—we truly appreciate your business! - A.M.
Puretalk- So nice to talk to a real person and not an AI bot
Caitlyn was excellent at helping me through the process of selecting and ordering my next iPhone. Prices for plans are even better than when I first signed up 3 years ago so, even the non-promotional standard plan rates so contact them if you want to save $ which can help with the cost of the new phone.
26 July 2026
Unprompted review
Reply from PureTalk
Hi, Ron! We’re thrilled to hear you had such a positive experience! Delivering excellent service is always our top priority. As a valued PureTalk customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
Excellent Customer Service
I spoke with three different customer service representatives, Matt, & David & Allison who was in the tech division. All were US based & extremely courteous, patient & helpful. Best of all, my issue was resolved & I discovered some additional information about how my phone works. We switched to Pure Talk in December of 2025 & have been extremely pleased. Additionally we are saving money & have the same coverage as with our previous carrier. I highly recommend Pure Talk!
24 July 2026
Unprompted review
Reply from PureTalk
Hi, Alana! Thank you so much for the wonderful feedback! We’re delighted that our support team delivered a great experience. We truly appreciate your business and are proud to have you with PureTalk! - A.M.
I am thrilled with PureTalk
I am thrilled with PureTalk! We've had them for five years and they've been fantastic. Not only are their prices so good, but their customer service is unparalleled. When so many companies are outsourcing customer service out of the country, they are right here in the US. They even tell you what state they're in when they answer. Excellent all around.
24 July 2026
Unprompted review
Reply from PureTalk
Hi, Jennifer! It's fantastic to hear you're getting great customer support and taking advantage of our affordable plans! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
I had a billing issue and Cindy did a…
I had a billing issue and Cindy did a great job.and told me that a IT specialist from puretalk will contact me in 24- 48hours
24 July 2026
Unprompted review
Reply from PureTalk
Hi, Michael! We’re thrilled to hear you had such a great experience! We love celebrating our team members, so we’ll be sure to pass your kind words along to Cindy and our leadership team. Thank you for taking the time to share this—and thank you for being a valued part of the PureTalk family! - A.M.
Always wonderful!!!
24 July 2026
Unprompted review
Reply from PureTalk
Hi, Cindy! Thank you for your 5-star review and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
When I first called puretalk wireless…
When I first called puretalk wireless customer service, an agent name Angie came onto the line! She was so polite and knew her stuff! She got me back up and running quickly! I hope to keep using her in the future! Thanks again great work!
23 July 2026
Unprompted review
Reply from PureTalk
Hi, Ervin! Thank you so much for the wonderful feedback! We’re delighted that Angie delivered a great experience, and we’ll make sure she and our leadership see your praise. We truly appreciate your business and are proud to have you with PureTalk! - A.M.
Tech person was knowledgeable
Tech person was knowledgeable, efficient, easy to understand and pleasant to work with!
23 July 2026
Unprompted review
Reply from PureTalk
Hi, Michael! We’re thrilled to hear you had such a positive experience! Delivering excellent customer service is always our top priority. Thank you for your kind words and for being a valued PureTalk customer—we truly appreciate your business! - A.M.
Great customer service and great…
Great customer service and great cellphone plan.
23 July 2026
Unprompted review
Reply from PureTalk
Hi, Sarah! We're thrilled you're enjoying our customer support and plans! Thank you for choosing PureTalk! We truly appreciate your business. - A.M.
Benjamin was very helpful very…
Benjamin was very helpful very knowledgeable good attitude. We are oldfolks need all the help we can get.He helped us and we could understand him plainly.GOOD ENGLISH!!!!
23 July 2026
Unprompted review
Reply from PureTalk
Hi, Glenn! It's great to know Benjamin provided an amazing customer service experience! We love recognizing our top-performing agents and will share your feedback with him and our leadership team. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
I had a big issue leaving Verizon
I had a big issue leaving Verizon. They put up roadblocks everywhere. Pure Talk customer service was USA based and totally helpful getting my phone and my phone number moved over to them. The agents were knowledgeable and really friendly and after 14 hours of not having service, the job was done.
22 July 2026
Unprompted review
Reply from PureTalk
Hi, Christopher! We’re so glad our support team could help get your service up and running smoothly! Providing a great experience is what we strive for every day. Thanks for taking the time to share your feedback, and welcome to the PureTalk family! - A.M.
Joined our family iphones
Joined our family iphones, 3, with PureTalk a month and a half ago.
No problems, great signal strength.
Transition from Verizon was very smooth and quick.
Dealt with a voicemail problem, which was resolved easily during the call. Great service.
5 stars!
22 July 2026
Unprompted review
Reply from PureTalk
Hi, Arthur! We're thrilled the switch was a breeze, and you're getting excellent service! As a valued customer, you can earn a $50 credit for each friend or family member you refer. Learn more at https://www.puretalk.com/customer-referral-program. Thank you for choosing PureTalk! - A.M.
I switched to PureTalk 2 weeks ago from…
I switched to PureTalk 2 weeks ago from ATT. So glad I did. Cut my cost in half and actually better coverage. I was told red if the big conglomerates who charge too much and find ways to keep you increasing their product. I also love the USA management and customer support. I should have done this long ago!
22 July 2026
Unprompted review
Reply from PureTalk
Hi, Paula! It's fantastic to hear you're getting excellent coverage and customer support while also saving money on your monthly bill! Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Puretalk service is the best cell…
Puretalk service is the best cell service I've ever had. It's also one of the most affordable companies. I've had Puretalk for almost 6 years and their customer reps are "top shelf". Today, Representative Karen, was especially excellent! She helped me update my plan without overselling. She made my wife and I feel like we were her only customer. Puretalk is the best!!
21 July 2026
Unprompted review
Reply from PureTalk
Hi, Steve! It's fantastic to know Karen provided an amazing customer service experience! We love recognizing our top-performing agents and will share your feedback with her and our leadership team. Thank you for your feedback and for being a loyal PureTalk customer! We truly appreciate your business. - A.M.
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