First I owe thanks to Jesse Kelly for informing me about a true American owned celluar company that doesn't use our funds to fund woke agendas. Second, thanks to Pure Talk for great customer service a... See more
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Review summary
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What people talk about most
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PureTalk shows openly that like so many American patriots it promotes the values we hold dear. They respect the Veterans that have done so much since the founding of America. It also shows in the peop... See more
Company replied
Puretalk service is the best cell service I've ever had. It's also one of the most affordable companies. I've had Puretalk for almost 6 years and their customer reps are "top shelf". Today, Representa... See more
Company replied
What a Great Experience with representative Casey !! She easily explained the switch over process & answered all my detailed ?s !!! Much more affordable monthly fees! So so thankful for a military... See more
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Company details
Written by the company
At PureTalk, we believe that you shouldn't have to compromise on your wireless service or your values. We are a proud, veteran-led American company dedicated to providing premium wireless service on the same nationwide 5G network as one of the big guys, but at a fraction of the cost. Our mission is to put people before profits, delivering honest, transparent, and affordable mobile solutions without any hidden fees, contracts, or overage charges. We understand how important it is to stay connected to your family, friends, and business. What truly sets us apart isn't just our reliable nationwide coverage; it's our unwavering commitment to exceptional customer care. When you call us, you are guaranteed to speak with a highly trained, 100% US-based customer service team who genuinely wants to help you. We pride ourselves on creating a hassle-free experience that values your time and your hard-earned money, ensuring you always feel supported and appreciated as part of our family. Whether you need a basic plan for essential communication or a robust data package for streaming and working on the go, we have you covered. Best of all, we offer a range of flexible options to fit any budget, including plans starting at $24.99/mo. By choosing us, you are supporting a company that champions family, community, and the American spirit. We are dedicated to providing smart solutions and real savings for hardworking people. Switch today and experience the difference of a provider that puts you first. PureTalk, a wireless company that actually stands for something.
Why PureTalk
Written by the company
- Customer service, right here in the USA
- We believe in America and in creating jobs for Americans. That’s why, unlike other big businesses that offshore to save a buck, our friendly customer service team is based right here in the U.S.
- No contracts or overage fees
- You deserve better from your wireless company, not to be pigeonholed into an unlimited data plan you don’t need. That’s why we offer plans starting at $24.99 with no contracts and no hidden fees.
- Deeds. Not words.
- You can say a lot of things. Doing them is harder. Deeds, Not Words reflects PureTalk’s belief that values mean nothing without follow-through. By partnering with organizations that serve Veterans and champion American work ethic, we turn shared beliefs into measurable results. When an organization like AWP calls and says an individual needs help, we send it without hesitation. Less talk. More doing. Every single time.
30-day money back guarantee
Love our service or your money back.
We know that making a big purchase is a big deal. You work hard for your money and if you spend it on something that doesn't meet your needs, that's a big problem. That's why PureTalk offers a 30-day Money Back Guarantee, so there's no risk when you sign up. You can make the switch without breaking a sweat. We're confident you'll love your PureTalk service, but if we're wrong, just give us a buzz. Let us know that you need a refund, and we'll make things right.
Contact info
11100 Alcovy Road, 30014, Covington, United States
- (877) 820-7873
- trust@puretalkusa.com
- www.puretalkusa.com
4.4
Excellent
5k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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Just switched to this service
Just switched to this service. I anticipate significant savings. Customer service was great at helping me get everything set up and troubleshooting my issues. Both agents involved were patient and professional as well as friendly. We're off to a great start!
8 August 2026
Unprompted review
Reply from PureTalk
Hi Kathy! Thank you for sharing your experience, and welcome to PureTalk! We know how important it is to have patient, helpful support when setting up new service, and we’re delighted that our team took such great care of you. We appreciate your trust in us and are excited to help you save! -M.S.
Knew how to get me to the right spot on…
Knew how to get me to the right spot on my old providers app to unlock my phone to finish the transfer. Very polite, direct, English speaking, didn't waste time just did what I needed & finished
8 August 2026
Unprompted review
Reply from PureTalk
Hello Deborah! Thank you for sharing your experience! We know how important it is to get straightforward, knowledgeable help when transferring your service. We're delighted our team was able to help you unlock your device quickly and efficiently. Thank you for choosing PureTalk! -M.S.
Excellent provider and customer service…
Excellent provider and customer service
Kiara with a smile answered my questions. Can’t beat their service or price.
7 August 2026
Unprompted review
Reply from PureTalk
Hi, Maureen! We're thrilled you're enjoying our affordable service and customer support! Thank you for choosing PureTalk! We truly appreciate your business. - A.M.
I have been a Pure Talk customer around…
I have been a Pure Talk customer around fifteen years with no regrets and few problems. The price is right, the service is good and the customer service is great.
7 August 2026
Unprompted review
Reply from PureTalk
Hello, Tom! It's fantastic to hear you're getting excellent service and customer support! Thank you for your feedback and for being a loyal PureTalk customer! We truly appreciate your business. - A.M.
Very satisfied customer
I've had Puretalk for 4+ years and counting. Great signal, no dead spots. Every interaction with customer service has been outstanding!
22 July 2026
Unprompted review
Reply from PureTalk
Hi, Joseph! It's wonderful to hear you're getting reliable coverage and top-notch customer support with PureTalk! Thank you for your feedback and for being a valued customer! We truly appreciate your business. - A.M.
Working with Jamie from Arizona we…
Working with Jamie from Arizona we updated from an IPhone 13 to an IPhone 15 Pro and she was very patient as we had to update the software to complete the activation. Great service as always!! Thanks much!!!
6 August 2026
Unprompted review
Reply from PureTalk
Hello Dean! We’re delighted that Jamie was able to walk you through your iPhone 15 Pro upgrade and software update so smoothly. We take great pride in delivering reliable, friendly service every time, and we'll make sure Jamie gets the shout-out she deserves. Congratulations on the new phone, and thank you for being a valued part of the PureTalk family! -M.S.
Excellent price over the "major"…
Excellent price over the "major" networks. Customer service has always been at a high standard. Whenever problems arise they find a solution quickly. Extremely satisfied with service and quality. Highly recommend.
6 August 2026
Unprompted review
Reply from PureTalk
Hello! Providing top-tier customer service, quick solutions, and great value is what we strive for every single day. We truly appreciate your high recommendation and are so glad to have you with PureTalk! -M.S.
Good quality wireless
Good quality wireless, good cost and good customer service
6 August 2026
Unprompted review
Reply from PureTalk
Hi Dana! We’re delighted to know you’re enjoying our reliable coverage, great pricing, and helpful support. We truly appreciate your business and look forward to serving you! -M.S.
Diane was so knowledgeable and helped…
Diane was so knowledgeable and helped me tremendously! I can’t live without my phone lol! She’s great and understood me and my needs! I’m very thankful! Diane and Puretalk is awesome!
6 August 2026
Unprompted review
Reply from PureTalk
Hi Constance! Thank you for sharing your experience! We know how essential it is to have a working phone, so we're delighted that Diane took such great care of you and got everything sorted out. We will definitely pass along your kind words to her! Thank you for choosing PureTalk! -M.S.
Was having problems with porting…
Was having problems with porting phone,Colton from pure talk joined in call with original provider and was able to resolve
5 August 2026
Unprompted review
Reply from PureTalk
Hello Colleen! Thank you for sharing your experience! We know how important it is to keep your number when switching, and we’re so glad Colton was able to step in and resolve the porting issue on the spot. We’ll make sure Colton gets the recognition he deserves for his great teamwork. Thank you for choosing PureTalk! -M.S.
Helped me get cellular service working
Ms. Celia and Ms. Lisa were very skilled in helping me get a cellular connection setup on my new iPhone 17 Pro Max. They gave me detailed steps to get cellular working and got me back in business quickly. Both were very polite and knowledgeable.
5 August 2026
Unprompted review
Reply from PureTalk
Hi, Robert! We’re thrilled to hear you had such a great experience! We love celebrating our team members, so we’ll be sure to pass your kind words along to Celia, Lisa, and our leadership. Thank you for taking the time to share this—and thank you for being a valued part of the PureTalk family! - A.M.
Pure Talk
I thought it was going to be difficult but pure talk help me set up my ESIM card really fast. customer service was the best they help me out through the whole thing and they connected my new line on phone with in 10 minutes. And the service is super fast
4 August 2026
Unprompted review
Reply from PureTalk
Hello Omar! We’re delighted that our team could help you activate your new eSIM and line in just 10 minutes. We know your time is valuable, so we're thrilled you had such a fast, seamless setup and are enjoying the fast service. Welcome to the PureTalk family! -M.S.
They have provided great phone service…
They have provided great phone service for me, and if I ever encounter a problem, they're very helpful at resolving issues. And they offer all this at a great price!
4 August 2026
Unprompted review
Reply from PureTalk
Hi Roger! Thank you for sharing your experience! We’re thrilled to hear that you’re enjoying dependable service, helpful support, and great savings. We truly appreciate your business and are always here whenever you need us! -M.S.
I have been with Pure Talk for quite…
I have been with Pure Talk for quite some time. Each time I have had a need (increasing my minutes, increasing my hot spot, and the most recent, I had questions about my coverage and how to submit my DD214 for a discount in my billing), I have been met with personal as well as professional courtesy and respect. On my most recent call with Shaiwahnna, I had some dumb questions that revealed I am a dinosaur with technology. But she was so patient and gracious to answer my questions without making me feel like a Dweeb. I appreciate this company and the caliber of personnel they have on their team. I think the date of this encounter was 8/2/26.
2 August 2026
Unprompted review
Reply from PureTalk
Hello Steve! We are deeply grateful for your service and so proud to have had you with PureTalk for so long. Navigating tech questions can be tricky, but patience and respect are what our team is all about. We’ll be sure to pass along your kind words to Shaiwahnna, she’ll be delighted to know she made such a positive impression. Thank you for choosing PureTalk! -M.S.
Wonderful experience with customer service.
I called customer service because I was having an issue accessing my voice mail. A woman named Kia helped me reset my password and also helped me update my personal information. She was very polite and professional. I really like the fact I can speak with an actual person and not have to deal with some stupid computer for a hour and you never get to talk with anyone. There are a few companies that still understand the importance of getting to talk with an actual person. I've never had any issues with this company and I get the same service I did with the big companies for a fraction of the cost.
4 August 2026
Unprompted review
Reply from PureTalk
Hi Leonard! Navigating automated phone trees can be so frustrating, which is why we take pride in offering real, human customer support every time you call. We’re so glad Kia made updating your info and resetting your voicemail quick and painless. Thank you for choosing PureTalk and for spreading the word about our service and savings! -M.S.
The representative Tara
The representative, Tara, was very patient and willing to help me as much as possible with my old senior brain. Thank you for educating me in waning to get my VM unlocked.
31 July 2026
Unprompted review
Reply from PureTalk
Hi Robyne! We’re so glad to hear that Tara was able to assist you with patience and care while getting your voicemail set up. Taking the time to help our customers feel confident with their devices is always a top priority for us. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
Best support tech at PureTalk?
I was in contact with a technician today that had been with PureTalk for 4 years and was the most helpful person I have talked to in a long time. Her name if I got it correct is Honeyret and very capable she was. I will be able to change to a new phone after just signing up with PureTalk so much easier after the help she has given me today.
31 July 2026
Unprompted review
Reply from PureTalk
Hello! We're delighted to hear that Honeylet was able to provide such capable and helpful support as you set up your new phone. Having experienced team members like her makes all the difference, and we'll make sure she receives the recognition she deserves. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
I had questions about my account
I had questions about my account. My wait time was very short and the young man, Michael, was very courteous and quickly made changes for me. I have been with Puretalk for a couple of years and am very impressed and highly recommend them every chance I get.
31 July 2026
Unprompted review
Reply from PureTalk
Hi Beverly! We’re delighted to hear that your call was answered quickly and that Michael was able to assist you so efficiently. We truly appreciate your years with PureTalk and your ongoing recommendations. We’ll make sure Michael gets the shout-out he deserves! Be sure to let your friends and family know about the great value and service we provide! We offer a $50 referral credit towards your monthly bill. Please visit https://www.puretalk.com/customer-referral-program to learn more about our referral program. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
I had a first time issue crop up…
I had a first time issue crop up recently with not being able to access my voicemails on my iPhone. The Pure Talk tech support rep was able to help me restore my voice messages in short order with just one phone call! Since I have an older model (an 8+) he also told me this issue could possibly occur again and could likely be resolved in the same quick fashion as today. I continue to be a “very satisfied” Pure Talk subscriber!
30 July 2026
Unprompted review
Reply from PureTalk
Hello Stephen! We’re so glad to hear our Tech Support team was able to get your iPhone 8+ voicemails restored quickly in just one call. Providing fast solutions, and setting expectations so you know what to do if it ever pops up again, is exactly the kind of service we strive for. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business! -M.S.
I had to set-up a new device
I had to set-up a new device. Customer Service was very professional, kind and patient. Everything went well. We spoke to a lady from Georgia and Texas. Great work ladies!
29 July 2026
Unprompted review
Reply from PureTalk
Hi, Karin! Thank you so much for the wonderful feedback! We’re delighted that our support team delivered a great experience. We truly appreciate your business and are proud to have you with PureTalk! - A.M.
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