First I owe thanks to Jesse Kelly for informing me about a true American owned celluar company that doesn't use our funds to fund woke agendas. Second, thanks to Pure Talk for great customer service a... See more
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PureTalk shows openly that like so many American patriots it promotes the values we hold dear. They respect the Veterans that have done so much since the founding of America. It also shows in the peop... See more
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Puretalk service is the best cell service I've ever had. It's also one of the most affordable companies. I've had Puretalk for almost 6 years and their customer reps are "top shelf". Today, Representa... See more
Company replied
What a Great Experience with representative Casey !! She easily explained the switch over process & answered all my detailed ?s !!! Much more affordable monthly fees! So so thankful for a military... See more
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Company details
Written by the company
At PureTalk, we believe that you shouldn't have to compromise on your wireless service or your values. We are a proud, veteran-led American company dedicated to providing premium wireless service on the same nationwide 5G network as one of the big guys, but at a fraction of the cost. Our mission is to put people before profits, delivering honest, transparent, and affordable mobile solutions without any hidden fees, contracts, or overage charges. We understand how important it is to stay connected to your family, friends, and business. What truly sets us apart isn't just our reliable nationwide coverage; it's our unwavering commitment to exceptional customer care. When you call us, you are guaranteed to speak with a highly trained, 100% US-based customer service team who genuinely wants to help you. We pride ourselves on creating a hassle-free experience that values your time and your hard-earned money, ensuring you always feel supported and appreciated as part of our family. Whether you need a basic plan for essential communication or a robust data package for streaming and working on the go, we have you covered. Best of all, we offer a range of flexible options to fit any budget, including plans starting at $24.99/mo. By choosing us, you are supporting a company that champions family, community, and the American spirit. We are dedicated to providing smart solutions and real savings for hardworking people. Switch today and experience the difference of a provider that puts you first. PureTalk, a wireless company that actually stands for something.
Why PureTalk
Written by the company
- Customer service, right here in the USA
- We believe in America and in creating jobs for Americans. That’s why, unlike other big businesses that offshore to save a buck, our friendly customer service team is based right here in the U.S.
- No contracts or overage fees
- You deserve better from your wireless company, not to be pigeonholed into an unlimited data plan you don’t need. That’s why we offer plans starting at $24.99 with no contracts and no hidden fees.
- Deeds. Not words.
- You can say a lot of things. Doing them is harder. Deeds, Not Words reflects PureTalk’s belief that values mean nothing without follow-through. By partnering with organizations that serve Veterans and champion American work ethic, we turn shared beliefs into measurable results. When an organization like AWP calls and says an individual needs help, we send it without hesitation. Less talk. More doing. Every single time.
30-day money back guarantee
Love our service or your money back.
We know that making a big purchase is a big deal. You work hard for your money and if you spend it on something that doesn't meet your needs, that's a big problem. That's why PureTalk offers a 30-day Money Back Guarantee, so there's no risk when you sign up. You can make the switch without breaking a sweat. We're confident you'll love your PureTalk service, but if we're wrong, just give us a buzz. Let us know that you need a refund, and we'll make things right.
Contact info
11100 Alcovy Road, 30014, Covington, United States
- (877) 820-7873
- trust@puretalkusa.com
- www.puretalkusa.com
4.4
Excellent
5k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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Love everything about PureTalk‼️
I spoke with Sherry today at PT who helped me out with an issue/request and she was so sweet and extremely knowledgeable. She asked just the right questions in order to understand what I needed and quickly came back with a resolution. I rarely have to call PT but when I have I don't wait but a couple of minutes if that and their customer service is always spot on as well as very friendly. I love their rates and the great service they always provide as I never am out of range and always have service!!
6 July 2026
Unprompted review
Reply from PureTalk
Hi, Cristol! It's fantastic to know Sherry provided an amazing customer service experience! We love recognizing our top-performing agents and will share your feedback with her and our leadership team. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Jessica was very helpful in getting my…
Jessica was very helpful in getting my new phone transferred.
6 July 2026
Unprompted review
Reply from PureTalk
Hi, Carol! We're thrilled Jessica was able to assist you with your new phone! Thank you for choosing PureTalk! We truly appreciate your business. - A.M.
Needs Wifi or hardly works
Works fine if you can run it off your wifi, otherwise I can't even get an internet connection in the middle of town.
6 July 2026
Unprompted review
Reply from PureTalk
Hello, Colleen! We understand your frustration with the service issues you're experiencing. Coverage can differ and may be affected by local terrain and buildings. We sincerely apologize for any inconvenience this may cause.
To help optimize your service, we recommend ensuring your device has the latest software and carrier updates. You can usually check for these updates in your phone's Settings menu under Software Update or General > Software Update.
Additionally, resetting your network settings can sometimes resolve connectivity problems. You can find instructions on how to do this at https://www.puretalk.com/data.
Thank you for bringing this to our attention. Your feedback is valuable and helps us continuously improve our service.- A.M.
Called and within 10 minutes the switch…
Called and within 10 minutes the switch to Pure Talk was done. Easy transfer, great service and a great price.
1 July 2026
Unprompted review
Reply from PureTalk
Hi, Rhonda! We're glad to hear our support team made your switch a breeze! Thank you for choosing PureTalk! We truly appreciate your business. - A.M.
Chris at PureTalk was awesome
Chris at PureTalk was awesome. We added a new iPhone 17e and Chris was patient on working with the connection with Apple. Apple makes it a pain but Chris worked us through all the complications with providing the serial numbers on the iPhone which is not easy to read. My wife’s iPhone was ancient (XR) model 🤯 and an upgrade was needed.
I have PureTalk on my iPhone and it works well as I traveled across the USA.
THANKS CHRIS!
3 July 2026
Unprompted review
Reply from PureTalk
Hi, Timothy! It’s wonderful to know Chris delivered exceptional service! Recognizing our standout team members is important to us, and we'll gladly pass your feedback along to him and our management team. Thank you for your support and for being a valued PureTalk customer! - A.M.
Puretalk helpI was rushing to come here and say I…
I was rushing to come here and say I was really happy with the customer service I just had.....bright, quick, concise, no attitude and very good english...but then I remember at least 8 agents were dumb, attitudinal, did not listen to me, arrogant, spoke very poor English and did not resolve in most cases. so now what is horrible is that pure talk did not even apologize for having such bad customer service reps......8!!!!!! only 1 good one in 6 years of service.
30 June 2026
Unprompted review
Reply from PureTalk
Hello! We are so sorry for the frustrating support experience you had—this is definitely not how we aim to treat our customers.
If you need further assistance, please reach out to us directly through our Contact Form at puretalk.com/contact. - A.M.
Had an issue with my sim card
Had an issue with my sim card or possibly phone. Tech support was able to quickly help me narrow it down to a bad sim card. Called customer service back and they were able to ship me a new one free of charge, minus the overnight fee I very willingly paid. All in time for the holiday weekend.
3 July 2026
Unprompted review
Reply from PureTalk
Hi, Victor! We're thrilled to hear you had an excellent customer service experience, as this is our top priority. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Kindness to a recent widow
As a recent widow, I had the difficult task of changing our account to my name. Jasmine was kind and patient taking my information and said she wished she could give me a big hug. She is a treasure and deserves all the praise she can get.
2 July 2026
Unprompted review
Reply from PureTalk
Hi, Barbara! It's fantastic to know Jasmine provided an amazing customer service experience! We love recognizing our top-performing agents and will share your feedback with her and our leadership team. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Ok so my father has been trying all day…
Ok so my father has been trying all day to get an account with this company the reps that he has been given has been giving him the run around mind you he is elderly I tried to help but the bullcrap that is being asked is way to much now he is without any service I would not recommend poor customer service
2 July 2026
Unprompted review
Reply from PureTalk
Hello, Shawanda! We are so sorry for the frustrating support experience you and your father had—this is definitely not how we aim to treat our customers.
We want to make this right immediately. If you still need assistance, please reach out to us directly through our Contact Form at puretalk.com/contact. - A.M.
Called PureTalk to update credit card…
Called PureTalk to update credit card info. Kayla was polite, helpful and efficient(a rarity these days, unfortunately)
2 July 2026
Unprompted review
Reply from PureTalk
Hi, David! We’re thrilled to hear you had such a great experience with Kayla! We love celebrating our team members, so we’ll be sure to pass your kind words along to her and our leadership. Thank you for taking the time to share this—and thank you for being a valued part of the PureTalk family!
All customer service interactions have…
All customer service interactions have been handled smoothly knowledgeably and with concern for a positive outcome for me, the customer
1 July 2026
Unprompted review
Reply from PureTalk
Hi, George! We're thrilled to hear you had an excellent customer service experience, as this is our top priority. Thank you for your feedback and for being a valued PureTalk customer! We truly appreciate your business. - A.M.
Reply from PureTalk
Hi, Dave! We’re delighted that our support team delivered a great experience! We truly appreciate your business and are proud to have you with PureTalk. - A.M.
Puretalk has a great sales process but...
Puretalk has a great sales process, but their overall customer service is not responsive, friendly, or effective. There are problems with how they serve voicemail on their network that delay posting to my phone - for which they blame Apple. This would all make sense except that on AT&T, the problem did not occur over a period of many years. It is important to note that they provide their own voice message servers - it is not a server function of the AT&T network. Their service is very difficult to use in foreign travel situations, and any goodwill I had for them was just consumed with some pretty rude billing interaction that was triggered because my bank was sold to another bank. I guess we are not going to be friends. I am not sure if I will stay with them. I love the veteran thing, but it may not be enough to tolerate the problems and the attitude.
1 July 2026
Unprompted review
Reply from PureTalk
Hello, George! We are so sorry for the frustrating support experience you had—this is definitely not how we aim to treat our customers.
We want to make this right immediately. If your issue is still unresolved, please reach out to us directly through our Contact Form at puretalk.com/contact. - A.M.
Immediate conversation with a real English speaking human.
You immediately get to talk to an actual human and you can understand what they are saying.
30 June 2026
Unprompted review
Reply from PureTalk
Hi, Sarah! It's great to know you're enjoying our US-based customer support. Thank you for choosing PureTalk! We truly appreciate your business. - A.M.
Excellent
Excellent, prompt, and easily understood (domestic call centers) customer service and tech support teams. I will NEVER go back to "pinky" after over 15 years there.
30 June 2026
Unprompted review
Reply from PureTalk
Hello! We’re thrilled to hear you had such a positive experience! Delivering excellent customer service is always our top priority. Thank you for your kind words and for being a valued PureTalk customer—we truly appreciate your business! - A.M.
I absolutely hate switching phones…
I absolutely hate switching phones thinking I’m going to miss something in the transition but my experience today reset my expectations to a high level of confidence. Great job, PureTalk!
29 June 2026
Unprompted review
Reply from PureTalk
Hi, Leo! We're thrilled our support team made the switch a breeze. Thank you for choosing PureTalk! We truly appreciate your business. - A.M.
Brian was so helpful and patient when…
Brian was so helpful and patient when we were switching over from T Mobile. This man deserves a raise!!
29 June 2026
Unprompted review
Reply from PureTalk
Hi, Luca! We’re thrilled to hear you had such a great experience with Brian! We love celebrating our team members, so we’ll be sure to pass your kind words along to him and our leadership. Thank you for taking the time to share this—and thank you for being a valued part of the PureTalk family! - A.M.
Support service was fast and accurate
Support service was fast and accurate. Even when they had to transfer me to a different department, I didn’t have to wait for more than a minute. And best of all I understood the technicians.
29 June 2026
Unprompted review
Reply from PureTalk
Hello! We love hearing this! Providing excellent service is what we strive for every day. Thank you for the feedback and for choosing PureTalk! - A.M.
Edna was stellar in her professionalism…
Edna was stellar in her professionalism and patience because I asked a ton of questions. I love that this is American owned and hires Veterans as a priority. I salute you Puretalk.
27 June 2026
Unprompted review
Reply from PureTalk
Hi, Patricia! Thank you so much for the wonderful feedback! We’re delighted that Edna delivered a great experience, and we’ll make sure she and leadership see your praise. We truly appreciate your business and are proud to have you with PureTalk! - A.M.
Pure Talks customer service is excellent
Pure Talks customer service is excellent. They take care of any issues you are having immediately, no transferring to other departments. Amanda deserves an extra star for today, she is a great representative of your company, fast and efficient.
27 June 2026
Unprompted review
Reply from PureTalk
Hi, Debbie! We’re thrilled to hear you had such a great experience! We love celebrating our team members, so we’ll be sure to pass your kind words along to Amanda and our leadership. Thank you for taking the time to share this—and thank you for being a valued part of the PureTalk family! - A.M.
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