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Purl SohoReviews 

2,268
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 1,671 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, especially the yarns, noting their beauty, softness, and ease of use for various projects. The ordering process is frequently described as smooth and easy to navigate, with many appreciating the detailed descriptions and quick fulfillment. Reviewers also highlight the exceptional customer service, mentioning prompt, helpful, and friendly responses to inquiries, even going above and beyond to resolve issues. Additionally, many consumers are impressed with the fast delivery and well-packaged orders, often receiving their items sooner than expected. However, some people mentioned dissatisfaction with certain yarns, citing issues like color bleeding, shedding fibers, or knots in the skeins. A few customers also experienced difficulties accessing patterns or found that colors did not match online representations, or that specific yarns were discontinued.

What people talk about most

Product

Reviewers mention positive feedback about product, praising the best selection in yarn, its quality, and the... See more

Quality

Customers consistently express high satisfaction with the quality of the yarn, describing it as beautiful,... See more

Order

Consumers generally express satisfaction with the ordering process, often highlighting its ease and... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast and timely arrivals.... See more

Customer service

Customers consistently note positive experiences with customer service, describing it as phenomenal,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Loving the Oleander; knitting up a little summer weight color work sweater (Alpine Bloom by Caitlin Hunter). I was a little skeptical about the Witch Hazel for a washcloth, but it's my new favorite, b... See more

Rated 5 out of 5 stars

Hello, all my experiences with patterns and ordering and receiving yarn have been impeccable! I’m a knitting podcaster on YouTube and in my last episode I highlighted The Porto Blanket and the gorge... See more

Rated 5 out of 5 stars

My new yarns, both the Pouf and the merino wool super-wash, are absolutely beautiful and easy to work with! I also appreciate the “mini” in my first order. I found a little neckerchief that I can make... See more

Rated 5 out of 5 stars

I ordered some undyed cotton/alpaca blend yarn. The quality is beautiful, the yarn arrived very quickly, it was well packaged to protect the yarn during shipping. It was my first time ordering yarn on... See more


Company details

  1. Yarn store
  2. Craft shop
  3. Handicraft
  4. Knit shop

Written by the company

Discover our naturally gorgeous yarns: 45 natural-fiber yarns in 1000s of glorious colors... And you'll only find them at Purl Soho! For over 20 years we have been an independent, women-owned business, staffed and run by passionate knitters. We live and breathe yarn and love every single one we create... We know you will, too! In addition to yarn, be sure to explore our vast collection of one-of-a-kind knitting patterns for all levels, including 1000s of free knitting patterns. Our beautiful photos show you exactly what you're going to make, while our super clear instructions and legendary knitting tutorials will guide you through every step. We are based in the USA, but we ship all over the world. Try us... You'll feel inspired and supported and will surely knit something beautiful!


Contact info

4.9

Excellent

TrustScore 5 out of 5

2k reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.9

All reviews

(2,268)

1,515 reviews in the last 12 months

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Rated 5 out of 5 stars

Ordering from Japan

I ordered from Japan, using the lowest price shipping method. The package was delivered in about 10 days(faster than I imagined), and I even found a cute small sample yarn in n the package. Overall I very much enjoyed the shopping experience without any stress.

19 May 2026
Rated 5 out of 5 stars

Quick shipping

Quick shipping, well packaged, very happy with the wool in person. So soft and a gorgeous colour. Purchased Linen Quill in Rose Quartz.

17 May 2026
Rated 1 out of 5 stars

Not received

Not received. I would love to discuss the sewing kit I ordered!

18 May 2026
Purl Soho logo

Reply from Purl Soho

We’re so sorry your Rapid Repair sewing kit hasn’t arrived yet! It looks like it was marked as delivered on May 26th... It's very concerning that you haven't received it, and so, we'd like to overnight you a new kit. We’ve reached out to you via email from customerservice@purlsoho.com to confirm your shipping address, so please be on the lookout for that, and thank you for letting us know about your missing shipment and giving us the opportunity to try again!

Rated 5 out of 5 stars

Easy overall

Easy ordering, quick delivery and MOST importantly, it was great yarn. Beautiful fabric and easy to knit.

18 May 2026
Rated 5 out of 5 stars

First time purchaser

After I placed my inital order, I placed a 2nd one right away (because I forgot item). I asked to have both orders combined to recieve free shipping on the 2nd order and they did exactly that .. and refunded the shipping fees on the 2nd order! This is my first time using Purl Soho yarn, its beautiful to work with. I will be buying from again.

17 May 2026
Rated 5 out of 5 stars

Top down knit top

I love the fact that there are three patterns in one. Very easy to follow the instructions and I have nearly finished my top. Thank you for a really great pattern.

17 May 2026
Rated 5 out of 5 stars

Wonderful yarn!

I love working with that yarn for the cutest purse ever. I will probably make more than one! The yarn is beautiful, it arrived promptly and it works up beautifully!

16 May 2026
Rated 5 out of 5 stars

Wonderful yarn

With a 6’4” son, and 6’2” husband I need a lot of yarn for their sweaters. When Yonder went on sale I ordered ! Love it! Almost finished my husbands sweater.

16 May 2026
Rated 5 out of 5 stars

I purchased a pattern for a tote bag…

I purchased a pattern for a tote bag (pdf) from them, and I absolutely love it! I've made several as gifts. The pattern is well written, and easy to follow.

I learned about this pattern from a tutorial by OklaRoots, who directed interested people to the Purl Soho pattern site.

11 June 2025
Rated 4 out of 5 stars

Yarn great/pattern needs adjustment I love the yarn but I have found the…

I love the yarn but I have found the pattern for the caboodle bag turns out to have a greater circumference (24inches instead of 21inches) even though I am a very firm knitter. I am nearly finished the first skein and I am worried I may run out of yarn and have to unpick it all before knitting it again to reduce the bag width. I am wondering how much yarn I need to do the top binding and handles so I can make the bag as deep as possible but still have sufficient to finish the bag. I have finished many Purl Soho knitting projects without a problem.

17 May 2026
Purl Soho logo

Reply from Purl Soho

We’re so sorry your project is not turning out as you expected. We’ve reached out from customerservice@purlsoho.com to talk through your options, whether it’s sending you an extra free skein or adjusting the pattern to make sure you can finish with what you have. We’d also love to talk about ways to avoid getting in this pickle again… It’s no fun playing yarn chicken! Please be on the lookout for our email. We’re certain we can help get you back on track!

Rated 5 out of 5 stars

1st time customer 😍

This was my first Purl Soho order and I'm so happy I took a chance on this company! The customer service has been amazing and the yarn itself is excellent. I chose Linen Quill in the colorway Peachy Pink. I am knitting a summer tee and I couldn't be happier. Everything from the quality of this new-to-me yarn base to the bright, cheery pop of color has made me so happy! I will definitely be ordering more from Purl Soho as I feel they have great value for the price and the staff goes above and beyond to welcome you as a customer. I even got a free mini skein!

17 May 2026
Rated 5 out of 5 stars

Love the Yarn

Love the Yarn. The color and quality are superb. The shipping is really fast. Received my yarn within a week.

17 May 2026
Rated 5 out of 5 stars

A Wonderful Online Experience Every Time

Purl Soho is a joy to shop online with (I’m in Australia).

Their customer service is always friendly, responsive, and incredibly helpful, whether answering questions about dye lots or providing assistance with their beautiful knitting patterns.

The selection of yarns is wonderful, and their free patterns are some of the most inspiring and well-written available.

Every interaction has been a positive experience, and I highly recommend them to anyone who loves knitting and crochet.

3 June 2026
Unprompted review

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