Q-Park UK Reviews 

Avoid this parking company !!
order summary does not show accurate information
order summary showed I paid for 24 hr parking , however this was not the case as I hadnt selected times over a 24 hr period, poorly designed booking system to trick people into occurring additional charges - customer care team ran by robots that dont take the facts into consideration and keep repeating the same excuse phase on every email . unethical way of making lots of money

Company has no compassion. Booked a 2 hour parking space to take father in law to sealife Centre. On the morning he took a fall and ended up in hospital on which he is still there. As me and my wife spent most of the day in hospital we couldn't make the venue. Checking my online banking on the evening I noticed Q Park took the parking fee from our account. I sent an email complaining about this and the response was they couldn't do a refund as we didn't cancel it.I tried to explain we was in hospital with the father in law but they did not respond. Have now cancelled my account and deleted there App.No Compassion at all!!!!!!

The first time I used this Car park it was fine in August 25, however not so on my next visit in November 25, I left my car fine, but when I collected it at 3am I noticed that somehow someone had managed to snap the handbrake cable by forcefully pulling it up on a Ford Focus, after complaining to them by email, they have dismissed my claim against them, because they never witnessed it themselves, there was only one person in the office at the time. My car is used for driving instruction, there was no way that the car was left with them in this condition, I’m not impressed with their attitude to their customers, however I go abroad 3-4 times a year so it’s their loss

A fortune to park and toilets out of order!

Booked on-line as staying at the Travel
lodge in York. Asked for start and end times on site but on the booking site it also gave the option for the parking to start when you arrive. Used carpark for under 48 hours but as arrived after the time we had to give and left after time we stated we would leave (still under the 48 hours) charged me an extra £9.30. Contacted them and stated the website said about start time but just excuse after excuse and will not acknowledge under 48 hour stay. Site not easiest to book on either. Spaces really really small on the carpark and only 4 disabled spaces. Seems like a company that would take your last penny even if they are in the wrong. Wouldn’t use them again

Arrived at QE hospital main reception to be told my appointment was the other side of the hospital site not a five min walk. !! Reception called the Q park shuttle bus for me. The driver Sandip was so courteous and kind. Dropped me right at the door fir my appointment and then I called him again and he picked me up and took me back to the main car park. Fantastic service provided by Q park and Sandip

Parked at Q-Park Burlington in London.
Car broken into by someone smashing the rear window. Promoted as safe and secure but far from it. Emergency Help system not working, nobody on site and unable to get any CCTV footage of incident.
READ OTHER REVIEWS: Cars being broken into at this car park is common. Its obviously a place where thieves target.
DO NOT USE IF YOU VALUE YOUR CAR AND YOUR SAFETY

Comfortably the worse company for customer care

1 - a rude woman in the end of any calls when you use the barrier button
2- two months now of trying to get a daily value card
3- ignored phone calls and messages
4- slow email response
5- charging for something that was once free
6- after paying for a card - still taking longer than it should to get the card

They genuinely don’t seem to want paying customers

Shockingly poor. Will never use again.

Booked far in advance and paid a higher price than if we had just driven in on the day.

Zero car parking spaces available despite pre booking. Many drivers just driving around aimlessly as there were no spaces.

Too many e charging spaces which you are not allowed to park in unless you are charging your car sitting empty which are an utter waste space.

Top floor has been given away to corporate customers and get this THESE SPACES STAND EMPTY whilst you drive around FOR 45 MINUTES until a space becomes free. REMEMBER WE PAID IN ADVANCE - WE DIDN'T JUST DRIVE IN.

There are no staff on site to ask. They don’t answer the buzzer when you buzz.

Last time we parked on a warehouse’s car park with a lovely man with a clipboard manning the car park and we couldn’t get in there sadly. They are so much better and more professional than this terrible business. KEEP AWAY.

Avoid... I've prebooked the car park from 4pm to 10pm and arrived slightly early. But only by 15 min. However, I've also left 4 hours earlier. They of course super quick to charge for the extra 15 min before not taking into account that I've left early. Then of course when I wanted to request a refund for my unused time I was refused a refund... money grabbing, greedy company! Will avoid in the future...

wanted to book a space in Sheffield for 3 days whilst on holiday, with a hire car i will get registration of on the day, it wont allow you to book unless you have a reg number to input, got in touch with RAV on the online chat, he says you cant make a booking without a reg number sorry, ha ha its so rediculous!!! they have just lost out on 60 pounds!!! just beacuse they wont take a reg number ( i could input it nearer the time but on their shit website it wont allow you to do this) garbage company

Do not use this carpark for gigs at the Barbican ... £13.50 and two machines to pay on exit ... an hour to get out !!!! Shocking shocking 🤬😡

Used the Q-Park in Manchester City centre. If you enjoy stepping in puddles of urine, dodging human excrement and the odd empty whisky bottle then this is the place for you. What an utter disgrace. No staff on hand and customer service basically said ‘tough ****’ to match the stuff deposited in the car park.

AVOID ! I wish I had read their awful reviews. 1.9 average across 500 reviews is for good reason. Qpark damaged my vehicle, admitted liability on site at the time and have now emailed to say they will not cover the cost because they feel the trim was "already coming away". Basically the trim has been pulled with such force, it has bent the chrome and broken the bracket it is attached to. It looks like the car has been vandalised.
They are going to enjoy the small claims court - so it will be resolved, but at cost of time and effort from my side. I wish I had read their reviews before using them.

Bristol Harbourside. Prepaid for 3 days but automatic number plate recognition did not work on entrance or exit. to get out I phone the number on the notice - no reply first attempt. Second try was answered and barrier was raised quickly with apology. Just stress in somewhere unfamiliar I did not need.
The signage is also confusing. Car park signs say Britannia Harbourside, road sign says harbourside and nowhere does it say Q-Park.

Parked in Dale Street at Liverpool with a pre-paid booking. Had to wait over an hour to exit as their scanning system wasn't working and each car had to be individually processed by some poor girl who had to contact their service centre for each car. There were five floors of cars stacked back so some would have experienced even longer delays. Suggestions to just open the gate to relieve the backlog were met with - I don't have the authority and, apparently, nor did anyone else. Subsequently, contacted their customer service centre to suggest a rebate might be appropriate given the lenghy delay and was told backlog was due to volume of traffic which was totally untrue. Went back and pointed this out again and no further response. Will never use again.

The guy on the intercom this morning needs customer service training. 29/20/2025 7:45.

I have the app scanned my bank card but it looks like payment didn’t go through. Spoke to this guy who was very condescending. Sort yourself out mate.

Encouraged to pre book parking, but may aswell have just turned up.
Arrived 16 minutes early at Birmingham Mailbox. Left almost an hour before allotted time was up. Was charged additional fees for early arrival, despite overall stay being shorter than booked.
Queried the charge and was fobbed off. Would use alternate in the future, and certainly won’t bother pre-booking again.

Avoid - Essentially Thieves

Arrived ten minutes early to my booking at Shambles, York. The attendant reassured me that I would only be charged for the duration of my booking irrespective of arrival time.

Automatically billed for "overrun" and a refusal to refund.

The "overrun" charge is only vaguely mentioned *after* you arrive and NOT at the time of booking.

As a local, I'll just resume using other car parks since this outfit essentially steal your money.

4 weeks ago the roof of my Land Rover was hit by the entrance barrier when parking in Norwich Chantry Place. The operative on site tried to say it was as my fault! I contacted QGB Enquiries with photos of the damage as per Q Park’s website and was told “Centre Management” would be in touch. I am now being told that the Norwich car park is owned by the landlord and not Q Park. It is very clear I am getting the run around with Q Park hoping that at some point I will give up. Awful customer service and only action now left is to involve the Police.