Qatar Airways Reviews 

Worst experience at Qatar airways from LRH to Doha . Very bad customer service . Flight delayed . Worst management never book a flight through qatar airways .

My wife suffered a miscarriage a month ago. I organized a surprise trip to support her and help lift her spirits. Unfortunately, during the trip, she became seriously ill, and we were unable to enjoy our vacation.

Today, I contacted customer support to request a change to our return flight from July 9 to July 12. I was told that I had to pay a penalty fee in addition to the fare difference.

I explained the circumstances to the customer service representative, but they showed no willingness to listen and no empathy for our situation. No goodwill gesture or any form of assistance was offered. It was a very disappointing experience, especially given the exceptional circumstances.

I had a very disappointing experience with Qatar Airways during my trip from Abu Dhabi to Doha on flight QR1045 on July 4, 2026.
I was carrying a small quantity of frozen fish for personal consumption, properly packed in a sealed insulated foam box. At check-in, I was told by a staff member that the item could not be accepted because "the police would stop it," and I was forced to dispose of it before being allowed to continue my journey.
What was most frustrating was that no clear explanation, written policy, or official regulation was provided. In addition, another checked bag in our travel party contained fish and was accepted without any issue, eventually entering Qatar successfully. This inconsistency raises serious concerns about how the rules are being applied.
The staff member's attitude was also unprofessional and discourteous. Instead of providing assistance or a proper explanation, the situation was handled in a dismissive manner that left a very negative impression.
As a result, I was forced to dispose of items worth approximately AED 800. I have submitted a formal complaint and am awaiting a response from Qatar Airways.
Very disappointing experience and far below the level of service I would expect from a world-class airline

Terrible food toilets dirty seats like cardboard. Starlink they say is the next gen in air travel, what a load of rot drops out constantly. If Qatar was the only airline in world I would honestly take a boat even if it took a week. Never again

Trying to contact Qatar customer services to see if possible to change a flight as it seems I can't do it in the app. Called one advertised phone number that referred me to an English speaking number that just dropped out. Another advertised option says they have a whatsapp chat service...nope that's not working either, message saying please try again later. First time with Qatar but won't use again.

My belongings have been mishandled and was refused to be returned… every time I explained the situation I was cut off interrupted and disrespected… my belongings have been reported to be stolen, reported to be is multiple locations and 1 bag is missing. When bags were claimed on time of the employees refused to have the bags claimed and claimed my belongings were is other locations…. The problem was never solved… I would never recommend this company. I was also charged for a ticket I never received and was not refunded from the company site…. This is a serious offense

Disgusting attitude. Like many others recently - cancelled flight, very un collaborative support agents on the chat & phone. I'm not asking them to move mountains, but the complete lack of willingness to at least try help fix the issue is baffling. Zero flexibility. I also had a hotel booking (via Qatar Airways Holidays) in Doha for the layover which we can no longer make use of, and they refuse to refund it. Again - I understand this was non-refundable, but under the circumstances you'd expect a little more common decency.

Terrible experience after flight disruption – left alone with huge extra costs

My return flight from Bangkok to Düsseldorf with Qatar Airways was disrupted. The ticket was bought through Booking.com / Gotogate, total price EUR 686.93.

Because of the disruption, I had to buy a replacement ticket with another airline for around EUR 1,050 and pay for additional hotel nights in Bangkok and Amsterdam. In total, this situation cost me almost three times more than my original ticket.

Qatar Airways did not provide a practical solution for me as a passenger. I was left to deal with everything myself.

Qatar Airways later confirmed in writing that the refund had been processed and returned to the issuing travel agency. In the end, I received only EUR 158.70 back.

For weeks I was sent back and forth between Qatar Airways and Booking/Gotogate. Qatar Airways referred me to the agency, while the agency referred to airline fare rules.

I find this completely unacceptable. A passenger should not be left alone after a flight disruption and then lose hundreds of euros in additional costs.

All documents, emails and screenshots are saved.

World-class service? That hasn't been my experience.

Qatar Airways cancelled my flight because of the war. Four months later, I still don't have my refund.

I've spent over ₩350,000 (about USD $255) on international calls, spoken to countless agents, and received a different answer every time. One tells me my refund has been processed. Another says it was never submitted. Every time I provide the documents they request, they ask for different ones.

I even asked to convert my refund into a travel voucher. They refused, saying the refund had already been processed—yet they continue asking me for more documents.

Has anyone else experienced this? How did you finally get your refund? After this experience, I can no longer recommend Qatar Airways

Worst refund experience ever. Nearly 3 months of waiting, repeated follow-ups, and still no refund from Qatar Airways. The lack of communication and urgency from the customer service team is honestly unacceptable.

Customers should not have to beg for updates just to receive money that rightfully belongs to them. Very disappointed with how this situation has been handled.

Just before a 1 month of my travel to India from UK I was informed that my flight has been cancelled I had booked the tickets 7 months ago to get a good deal it cost me 2300 pounds for 3 person it's a very important trip for me so I had to book another airline that cost me 3100 lost around 800 pounds doing so such an irresistible airline no even given an option never had such worst experience

Frequent flier, always premium economy or business typically.

Somehow luckily only flown Qatar 2x. Both times my tray in front of seat was broken. One premium economy (South Africa to Qatar) Sep 2025 & one normal economy (Heathrow to Qatar) July 2026.

Both times I tried to upgrade to business, however the flight today I was told I had to do it at the desk. I went online and showed the desk guy it's £2300 to upgrade but he's charging me £3200 for the same upgrade. As I had done the virtual check in the only option was at the desk....

Quality & maintenance is 0/10.

Did 46 flights last year. I will now always avoid Qatar.

Clearly fake premium quality

PS your staff were rude both times to the fact my trays were broken (Unable to sit up) which btw I'm sure is illegal. Once I accept bad luck but 2/2 is a serious airline issue. Both staff attitude & fact your seats are broke!

Do better

I am waiting over 2 months for a refund of 17,100 SEK for a flight that Qatar cancelled. I had to re-book my flight at a very high cost because hardly any flights were available in march 31 2026. Qatar emailed me that the return process was successful and that I would be receiving my refund within a few bank days (this email was dated April 22, 2026). I called and messaged Qatar around 10 times. Each call gave contradictory information — it seems as though they just lie to get rid of the caller. I've heard that many have not received their refunds, so I'm speculating that Qatar's senior management is systematically lying to their customers and plans not to return them, perhaps because the amounts run into the millions. My strong recommendation is not to use Qatar for your next trip. There are many other more serious airlines.

Qatar Airways may be ranked as one of the best airlines in the world, but in my experience, their customer service is among the worst. It's easy to provide a great onboard experience when everything goes according to plan, but the true test of an airline is how it treats customers when they help and assistance

Qatar airways you suck
you havent been the GOAT just because of fifa all your video games suck they are extremely awful its so boring on the flight and your food is trash look on truspilot most people fricking hate you because you delay flights and give no refunds so they pay you for nothing even my flight was delayed it was supposed to be on the 14th of march 2026 but it was on the bloody 16th and your amount of toilets is inconvenient just one toilet for a thousand people your stupid oryx games arent even fun their just trash characters i know you pretended to act like it was the actual news you know its not hard you literally just told some rnadom kid with being payed fake money at kidzania to read the article and besides nobody cares if you see a creature from you planet fly birds do that im not suprised at all besides the heroes who dont even have anything to solve and just where futuristic(garbage) clothes besides the narration was terrible and some of your games are unplayable and none are classic buisness is tiring economy is crap and first class is ordinary you know other planes are extremely loved and you have 453 bad ratings how awful is that even etihad knows better just because you are arab dosent mean your dumb know better and most of your services seems to be based in phillipines which is overused its not even tropical i think japan is better and i hope your collab between qatar airways and orbitaled which is oryx school knows what a failure there sponsorship is

QATAR YOU SUCK I HOPE YOU DIE !!!

Writing this review to thank Shebashi(apologies if I am not spelling it correctly) one of your customer service representatives in the UK that was such a blessing to my family and helped make a very stressful situation easy. She showed so much compassion and kindness during a difficult time. She was a gem to my cousin who traveled home for his mum burial but was unable to change his flight due to third party restrictions, calls were made to the customer service team and everything was sorted within a few minutes which was such a relief.

Warm regards to her and the entire team. Forever grateful for her service and support again

Changed my flight by 23 hours (earlier) meaning that a connection I had planned didn't work. Charged just under £1000 to change the flight. After auto acknowledgement of my first email requesting compensation the airline has ignored all subsequent contact. This, in my opinion, is far from the best airline in the world. It is, in fact an airline that is interested only in taking more money off their customers and not in the least in good customer service. I will always choose other airlines over Qatar Airways in future.

One of the worst airlines I ever had experience
They ticket I got and the google shows the same time flight departure but airport stuff are saying they change the flight time 24 hours later

Costumer service is below zero star
They are not friendly at all
Go for others airlines because we pay money not begging for free service

Horrible experience avoid them!

Gave us no heads up on the fact that our flight had moved and had a negative 1 hour 25minutes layover, we only found out once we opened the app.

The CS rep made 0 efforts to do anything to compensate us for the inconvenience, we were travelling with family and had a baby, but they conveniently also messed up the seating (which we paid extra for) and didn't bother to mention until we actually checked it ourselves.

Beyond disappointed and disgusted. Will not be utilizing them moving forward.

P.S Pathetic UX on the app, when the keyboard pops up, what you are typing disappears behind the keyboard lol, in 2026 btw

Qatar Airways have sent our E tickets that are wrong. They have also only partially confirmed my booking. Trying to get this problem fixed is impossible. Emails they won't answer phone calls where they won't help and just going round in circles. If there is a problem with you flying with this airline it is impossible to get it fixed.