Qatar Airways Reviews 

Incredibly unhelpful customer service. Refused to refund my bag where I made a mistake with the weight. Luggage is way overpriced. Recommend flying with another airline.

Having booked a First class redemption Qatar had a aircraft change which Iunderstand happens but led to a plane with no first class product.
For 9 weeks now I have been trying through several long phone calls and countless emails get compensation for the involuntary downgrade but have been met with some of the worst customer service I could imagine.
This is so far below what you would expect from the worlds number one airline.

Absolutely unacceptable experience with Qatar Airways.
My mom was traveling from Chicago to Doha, then from Doha to Iraq. The connection in Doha was only 45 minutes, which is completely unrealistic. Because of this, she missed her connecting flight and lost an entire day of her trip. This wasn’t just her many other passengers missed their connections too because of the same issue.
I don’t play about my mom, and this whole situation has me beyond angry. Thankfully, Qatar Airways did provide a hotel for everyone who was stranded, but that doesn’t make up for the lost time and stress they caused.
What made the situation even worse was that one of the agents lied to multiple passengers. They told everyone they would arrange and pay for a rental car so they could go out and explore Doha for about three hours during the unexpected stay. That never happened. They got people’s hopes up with promises they never kept. On top of that, passengers weren’t even given food money or meal vouchers.
Losing an entire day of an international trip because of a connection that was far too short is unacceptable. The poor communication, false promises, and lack of proper customer service made an already frustrating situation even worse.
I genuinely do NOT recommend booking with Qatar Airways.

Subject: Formal Complaint Regarding Cabin Crew Member “” – Flight QR402 (27 June 2026)

Dear Qatar Airways Customer Relations,

I am writing to file a formal complaint regarding the unacceptable behavior of one of your cabin crew members( her name with me ) , during my journey on Flight QR402 to Amman on 27 June 2026. My seat number was 31H.

This was my first experience flying with Qatar Airways, and unfortunately, because of what happened, I genuinely believe it may also be my last.

Before takeoff, the aircraft remained stationary for approximately two hours due to a delay. During this unexpected delay, I simply wanted to retrieve my phone to inform my family that the flight had been delayed. Instead of being treated with understanding and professionalism, Marina suddenly started shouting at me aggressively and repeatedly in front of all the passengers. I calmly asked her, “Why are you shouting at me?” However, she continued shouting without giving me the opportunity to explain myself.

What made the situation even more humiliating was that she called her supervisor while I was standing there and described me as “rude” before even listening to my side of the story.

I was also deeply disturbed when I heard the supervisor ask her where I was from, and she replied, “Jordan.” I sincerely hope Qatar Airways does not treat passengers differently based on their nationality. Whether I am Jordanian, Qatari, or from any other country should make absolutely no difference. Every passenger deserves to be treated equally, with dignity, professionalism, and respect.

I have travelled extensively throughout my life and have flown with many airlines, especially Royal Jordanian and Emirates. During all my years of travelling, I have never experienced such humiliating or disrespectful treatment from any member of a cabin crew.

It is also important to mention that I was travelling as part of an official government trip. Regardless of the purpose of my travel, every passenger deserves to be treated with courtesy and professionalism. The behavior I experienced on Flight QR402 fell far below the standards I expected from Qatar Airways.

Being shouted at in front of other passengers, publicly embarrassed, and falsely described as “rude” without being given a chance to explain myself caused me significant distress and humiliation. This is not the level of customer service that a world-renowned airline should provide.

I respectfully request that Qatar Airways conduct a thorough investigation into this incident, review any available cabin reports or recordings, and inform me of the outcome. I also expect a formal apology for the way I was treated and for the embarrassment and emotional distress I experienced.

I trusted Qatar Airways because of its outstanding international reputation. Sadly, this experience did not reflect those values. I sincerely hope my complaint will be taken seriously so that no other passenger has to go through what I experienced.

They changed the date of my itinerary without my consent, regardless that the flight itself was not cancelled, not rescheduled, not changed. The explanation they gave was that "we have the rights to do it."

Staff attitude shows strongly they don’t wanna serve, from arrival at the airplane till landing. ZHR - DOH - BKK

If it were possible, I would give them 0 stars.
Completely hopeless. All of this happened after they rebooked us, which already made us lose a full day of our hotel payment.
Our first flight to Doha was delayed by 1.5 hours because we were waiting for just 4 passengers, which meant we missed our connecting flight. Traveling with an elderly mother and small kids, Qatar Airways actually expected us to just sit and wait 8 hours and 40 minutes in the airport in the middle of the night. And when we landed the plane still had not taken of.
After 1.5 hours of arguing, they finally offered us a hotel. After another hour of waiting, a bus arrived to take us to a hotel 30 minutes away. By the time we actually got to the room, we only had 2.5 hours left to rest.
Fast forward 5 days: my elderly and sick mother was traveling home alone. She had literally been in the hospital the day before her flight. To make sure she was safe and comfortable, I paid extra for the platinum transfer and lounge access.
First of all, at Jeddah airport, they told her the lounge wasn't even available.
Then, the plane was delayed again, causing her to miss her connection. There were still 60 minutes until takeoff as original plane, due to almost all flights out of Doha were delayed, but they still wouldn't let her board.
I spent 1 hour and 10 minutes on the phone while her plane was in the air, begging them to put her back on her original flight, but the team in Doha flat out refused. Instead, my mother—who can barely walk and was already sick—was forced to wait nearly 8 hours completely alone. All customer service could tell me was a useless "we will try to help her." The first flight was only 20 minutes late, and her connecting flight was delayed too, so there was absolutely no logical reason to strand her like that.
Never, ever, ever booking with Qatar Airways again

I booked a flight with your airline in march which was later cancelled. Since 7 April 2026, I have simply been requesting the payment invoice for this flight, which has still never been sent to me as of today, 27 June 2026.

I have sent four email reminders and eleven follow-ups via Messenger, yet I have received no response whatsoever. This is completely unacceptable.

Very disappointing baggage claim experience. My hard-shell suitcase was returned structurally damaged, yet Qatar Airways called it “normal wear and tear” and denied responsibility.

I traveled in Qatar airways first time from London UK to Peshawar, Pakistan my experience was totally bad with Qatar airways because of not good quality of food and staff behavior was only good with me.so,as I compare with Emirates airlines Qater airways is nothing.Emirtars airlines food and staff both is best.

If you are ever asked to volunteer for another flight by Qatar Airways, my advice is simple: don't.

Our flight was overbooked, and we were asked to volunteer for a different itinerary. This meant leaving the rest of our travel group and taking three flights instead of two, so we initially declined.

The only reason we agreed was because we were promised compensation. Before accepting, I specifically asked whether the compensation was guaranteed, and made it clear that if there was any uncertainty, I was not interested. Two Qatar Airways employees assured me that the compensation was 100% guaranteed and that, as a professional airline, they would honour it.

That was six months ago.

Since then, I have called Qatar Airways around 30 times for updates. Every single time I have been told that the matter has been "escalated" and that someone will get back to me. Six months later, I have still received no compensation and no meaningful resolution.

My advice: never volunteer when Qatar Airways overbooks a flight. The promised compensation isn't worth trusting.

I was booking a return flight from Perth to Lisbon on 25 June 2026 when, at the payment stage, an additional charge of AUD $52.40 (around €32) appeared as a "Card payment fee." This was both surprising and disappointing. I paid with a standard Visa debit card and was not charged any card payment fee when I booked my flight from Dublin to Perth on 18 June 2026, just one week earlier. I cannot understand why the same airline would apply such a significant surcharge in one case but not the other. The fee was only disclosed at the final payment stage, which made the total price considerably higher than expected. In my view, this lacks transparency and leaves customers feeling misled and robbed. I have contacted my bank to dispute the charge because I do not believe this fee was lawfully justified or clearly explained. I doubt very much that Qatar Airways can provide a true and reasonable explanation for why this surcharge was applied and I will not fly with them again. I have attached a photo of the transaction page on Google reviews. My flight is this Saturday June 27, 2026 and I expect to be treated badly as punishment because of this review.

Heartless service from Qatar Airways at RSI Airport.

Passengers were informed of the delay only 45 minutes before the scheduled departure time. By then, we had already passed through immigration, so we were effectively stranded in the departure lounge with no possibility of leaving. There wasn’t even a proper table or workspace for those of us who needed to continue working while waiting.

The flight was delayed until 16:40, yet no one proactively approached passengers to explain the situation or offer assistance. Only after we complained were we told that “refreshments” would be provided. A drink or snack does not compensate for an entire day’s schedule being disrupted, missed appointments, and plans that can no longer be carried out.

The staff member apologised repeatedly, saying his hands were tied and that he could do nothing. Even more frustrating was being told that if I chose to leave the lounge, my flight would be cancelled.

The lack of communication, empathy, and customer care was deeply disappointing. Delays can happen, but the way passengers are treated during them is entirely within an airline’s control. Unfortunately, on this occasion, Qatar Airways showed zero concern for the people affected.

Worst customer service ever ! Son flew Boston-Doha-Hanoi - got miles for Boston-Doha (American Airline Miles) but not for Doha-Hanoi leg. AA says Qatar gave him miles with different airline for last leg. Called Qatar Airlines - for verification they needed my sons - ticket number, name, address, phone number, passport number and date I bought his ticket. After that they can not help unless he has a Qatar account. There is no way to contact them unless you have a Qatar account that I now refuse to set up - they can not give me any information as to what airline he supposedly got the miles with. Wanted to try to email them - you can't - Worst, Worst airline to deal with !! Fly Cathay !

Our flight got cancelled and we didn't get a refund. They keep bouncing us between them and the booking agency we used.

​I am a frequent, regular traveler with Qatar Airways, but my recent experience at the transit hub has left me deeply disappointed. My incoming flight (QR 649) arrived perfectly on time. Upon landing, two Qatar Airways officers took my passport and boarding pass, claiming they were going to rush me quickly to the gate for my connecting flight to London (QR 001).
​Instead of helping, they held my documents for 15 minutes, only to inform me that their actual intention was to bump me and change my flight to a different one departing 3 hours later. Handing over my papers in good faith just to be delayed behind my back is an unacceptable way to treat loyal passengers. The lack of transparency and total disregard for my schedule has severely broken my trust in this airline.

★☆☆☆☆ – Extremely Disappointing Experience with Qatar Airways

My experience with Qatar Airways was one of the most frustrating travel experiences I have ever had.

I had purchased a ticket from Bangkok (BKK) to São Paulo (GRU) via Doha (DOH). Unfortunately, my flight from Bangkok to Doha was cancelled by the airline. What disappointed me most was not the cancellation itself, but the complete lack of assistance that followed.

At Bangkok Airport, I was simply given a QR code and instructed to contact Qatar Airways through WhatsApp. Despite several attempts, I was unable to obtain any meaningful assistance. When I asked about a refund, I was told to submit a request through the airline's website. However, when I entered my booking reference, the system stated that no such booking existed, making it impossible to proceed.

As a result, I was left stranded and had no choice but to purchase a completely new ticket to return home to Brazil. This replacement itinerary, flying from Bangkok to Los Angeles and then from Los Angeles to São Paulo with LATAM, was extremely expensive and caused significant financial loss.

After returning to Brazil, I contacted Qatar Airways again. I was advised to send emails regarding my case, which I did. More than three months later, I have still not received any response.

I paid for a service that was never provided and, to date, I have neither received adequate support nor a refund. This experience has left me deeply disappointed with Qatar Airways' customer service and handling of disrupted travel situations.

I hope the airline reviews its customer support procedures and treats affected passengers more fairly in the future.

Based on my personal experience, I would strongly advise travelers to carefully consider this aspect of the airline's service before booking.

This was one of the worst travel experiences I have ever had. I was denied boarding in Brussels despite arriving with the documents that I believed met the travel requirements published by Qatar Airways.

What made the situation even more disappointing was the way I was treated. Instead of receiving clear guidance, support, or a reasonable solution, I was left to deal with the consequences on my own. I lost my flight, suffered a significant financial loss, and felt completely abandoned by the airline.

As a Syrian passport holder with a valid European residence permit, I could not help but feel that I was treated differently from how other passengers would have been treated in the same situation. I cannot prove the reason behind the decision, but the overall experience left me feeling unfairly treated, disrespected, and deeply disappointed.

I booked Qatar Airways because of its reputation as one of the world’s leading airlines. Unfortunately, my experience was the exact opposite. The lack of accountability, poor communication, and complete absence of customer care destroyed my confidence in this airline.

I have submitted a formal complaint and am seeking a full refund. Case Reference: CAS-852175-K9N6R7.

After this experience, I will not choose Qatar Airways again and cannot recommend it to others.

I lost my flight, my money, and my trust in Qatar Airways.

I would give it less than 1 star, I complained about a missing suite for 3 years now (August 2022)still I have not gotten a proper reply, they just tossed me around and gave me different phone numbers to contact I felt like i was in a loop. Never flying with them again

The worst airlines experience

1. Food quality very poor in variety and portion
2. Worst 2 landings
3. Uncomfortable seats
4. Oldest airplane 1980

Best thing was the crew very friendly